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Sofitel Philadelphia at Rittenhouse Square oteli 4,5 yıldız

Avis müşterileri puanı 4.6/5 16.529 görüş

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Sofitel Philadelphia at Rittenhouse Square
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+ 9 Hizmetler

Otel ekstraları

This sophisticated downtown hotel is conveniently situated in the thriving shopping and dining district of Rittenhouse Square. Explore art and culture nearby at impressive exhibits including The Barnes Foundation and the Philadelphia Museum of Art.

Bu otel Planet 21'e katılmakta ve Olumlu Konukseverlik lehine hareket etmektedir.

Otelde ve yakınındaki hizmetler

Check in başlangıç saati: 16h00

Check out bitiş saati: 12h00

Ücretli hizmetler

Hizmetler ve pratik bilgiler
  • Online Check-in
  • Kablosuz İnternet / İnternet Erişimi
  • Otopark Ücretli hizmetler
  • Hareketlilik imkanı kısıtlı kişiler için erişilebilirlik
  • Evcil hayvanlar kabul edilir
  • %100 sigara içilmeyen otel
  • Klimalı
  • Resepsiyon günün 24 saati açıktır
  • Çamaşırhane Ücretli hizmetler
  • Butikler/alışveriş
  • Bagaj taşıyıcı
  • Concierge
Yiyecek-içecek
  • Kahvaltı Ücretli hizmetler
  • 2 Restoran
  • 1 Bar
  • Oda servisi
Eğlence ve aktivite
  • Fitness centre
İş hizmetleri
  • 16 Toplantı odası
  • Self servis iş merkezi
  • Fotokopi/baskı hizmeti mevcuttur

Otelin konumu

Sofitel Philadelphia at Rittenhouse Square

120 South 17Th Street
19103 philadelphia
unıted states

Tel: +12155698300

Faks: (+1)2155647459

Check in başlangıç saati: 16h00

Check out bitiş saati: 12h00

  • WALNUT/LOCUST :  ORANGE WALNUT/LOCUST

  • Uçakla

    PHILADELPHIA INTL 13,6km / 8,5 mil mesafede

  • Trenle

    30TH STREET AMTRACK STATION 1,6km / 1 mil mesafede

GPS :39.95078, -75.168998

Konaklama olanaklarımız

Our Philadelphia 4-star hotel reflects contemporary French and American style, with an emphasis on comfort. Each Philadelphia luxury hotel room is equipped with WiFi internet access, a fully stocked mini bar, and French bath amenities.

Restoranlarımız ve barlarımız

CHEZ COLETTE

Mutfak türü: Bölgesel mutfak

Savor an irresistible breakfast or a Sunday brunch in Chez Colette, our charming brasserie, also available for private events. 6am-11am Mon-Friday, 7am-11am Saturday & Sunday

  • Pazartesi
  • Salı
  • Çarşamba
  • Perşembe
  • Cuma
  • Cumartesi
  • Pazar

LIBERTE URBAN CHIC LOUNGE

Mutfak türü: Uluslararası mutfak

Discover Liberté Urban Lounge, a chic downtown hot spot serving hand-crafted cocktails and contemporary, French-inspired food in one of the city's loveliest settings. 11:30am-1am Sunday-Thursday 11:30am-2am Friday & Saturday

  • Pazartesi -
  • Salı -
  • Çarşamba -
  • Perşembe -
  • Cuma -
  • Cumartesi -
  • Pazar -

LIBERTE URBAN CHIC LOUNGE

Liberté chic urban lounge serving cocktails and contemporary French-inspired food in one of the city's loveliest settings.Gather with friends at the bar, Share an intimate moment in the lounge along the fireplace, or enjoy a meal in the dining area.

Sözleşmeye bağlı olmayan fotoğraf

  • Pazartesi -
  • Salı -
  • Çarşamba -
  • Perşembe -
  • Cuma -
  • Cumartesi -
  • Pazar -

Toplantılarınız ve etkinlikleriniz

Toplantı odalarımız

  • Toplantı odalarının sayısı: 16

  • Maksimum büyüklük: 431

  • Maksimum kapasite: 250 kişi

  • Maksimum ziyafet kapasitesi: 250 kişi

Daha fazlasını öğrenin


Sofitel Philadelphia at Rittenhouse Square oteli için konuklarımızın yorumları

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Daha fazla bilgi edinin

ALL Puanlama 4.6/5

16.529 görüş

tripadvisor

TripAdvisor Derecesi 4.5/5

4.092 görüş

2021 TripAdvisor Mükemmellik Sertifikası
2021 mükemmeliyet sertifikası

Great Location but......

Tripadvisor puanı 2.0/5

sesker78 28/07/2021 TripAdvisor onaylı yorum

We recently stayed at the Sofitel Philadelphia at Rittenhouse Square for our anniversary. We have stayed at this Sofitel a few time before have been quite pleased. However, this trip left a lot to be desired. Although it is in a prime location, we will not be returning. The mattress should have been replaced years ago, the bath towels were torn and tattered. We valeted our vehicle and when it was time to check out, we called 30 minutes before we headed downstairs to request the vehicle. It ultimately took an addition 52 minutes to obtain our vehicle. Ultimately, the service and the hotel itself during this trip just was not what we were accustomed to and not worth the money.

Wonderful Stay at Philadelphia Sofitel

Tripadvisor puanı 4.0/5

Tour215482 25/07/2021 TripAdvisor onaylı yorum

From beginning to end, I enjoyed a seamless 5-night stay at the Sofitel in Philadelphia. The customer service was consistently professional and accommodating. Check-in was seamless and welcoming, housekeeping was superlative, the room was well-appointed, and even those who worked in the lounge/bar area were hospitable and attentive. I will definitely be back.

Times have changed

Tripadvisor puanı 3.0/5

ERLMS Business - 15/04/2021 TripAdvisor onaylı yorum

As a frequent guest for many years I become more and more disappointed. The Sofitel use to be an impeccable experience all across the check list. The service is okay thanks to a few great staff members. The rooms on the other hands have not met my standards of cleanliness. I’ve found gum on chairs, Satan wrap in smoke detectors, previous guest belonging one of which was a dirty sock. I’m naturally a tidy person so upon arrival I do my own cleaning just to make the space my own. I usually stay on business for a week or two. I was very disappointed at how much dust & dirt I find at check in during what’s supposed to be a double cleaning. House keeping should really be up to par especially during a pandemic but it seems service isn’t lacking & The Sofitel is going downhill. I’ve traveled to the Sofitel 3 months in a row only to find the same if not more disappointment in the presentation of the rooms. I don’t think I’ll be returning . I just can’t get with uncleanliness & lazy staff. Valet Parking stag... some are great with excellent customer service & on the other hand, some are down right a poor representation of the company. Really takes away from the experience.

Dear ERLMS, Thank you for taking the time to provide us with this valuable feedback of your recent stay with us. Please allow me to express my sincere apologies for your disappointment and for our oversights, as this is not a reflection of our standard, especially during this unprecedented time. The health, safety and wellbeing of our guests remains our top priority. I want you to know I take this very seriously and I have spoken to our Director of Rooms. Please rest assured we have taken the necessary steps to address these issues, and will ensure they do not occur going forward. I truly appreciate you bringing this matter to my attention. I would love the opportunity to speak with you directly. Please do not hesitate to email me at Angela.Bauer@sofitel.com. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Angela

My favorite hotel

Tripadvisor puanı 5.0/5

mikefnj Business - 15/03/2021 TripAdvisor onaylı yorum

Hotel Sofitel in Philadelphia is my favorite hotel. A great staff, attention to detail, and obviously very careful in this era of covid. Rooms are spacious. Location is wihtin walking distance of several restaurants and shopping. One you stay, you will want to come back again.

Dear mikefnj, Thank you for taking time to write this review of your favorite hotel! It is always a pleasure to welcome you back and I am delighted our team takes great care of you when you are with us. I will be sure to share your feedback with them as well, as this is the kind of service we strive to be known for. Thank you again for your support! Kind regards, Angela

COVID Stay at Sofitel, Philadelphia

Tripadvisor puanı 4.0/5

Marie L 11/03/2021 TripAdvisor onaylı yorum

Always stay at Sofitel when I am back in my hometown. I understand COVID and all the headaches that have been presented to the Hospitality industry. However, having spotty Wifi, no food or beverage at the hotel was quite disappointing. If that is the case, then your daily rate needs to be lower.

Dear Marie L, Thank you for taking the time to provide us with this feedback. Please rest assured I take your feedback very seriously and I have shared your comment regarding the WiFi with our Director of Engineering. We have addressed this and will ensure it does not occur going forward. I truly appreciate you bringing this matter to my attention. Indeed, we are still navigating through this unprecedented time, and to ensure the safety and wellbeing of all of our guests, some of our services and amenities are on pause. We look forward to providing the same personalized, luxury service with all of our amenities in place as soon as it is safe to do so. Thank you again and we hope to welcome you back in the near future. Kind regards, Angela

NO RATING DESERVED

Tripadvisor puanı 1.0/5

lanche1234 04/12/2020 TripAdvisor onaylı yorum

Upon arrival at your hotel I was immediately confronted with the "lock-down" procedures outside the location. After I was permitted to enter to check in I then entered an empty lobby occupied by one other guest who then REMOVED THEIR MASK AND APPROACHED ME - in spite of your plexiglass shields and facial temperature checks this one person ruined my stay BEFORE check in And then upon entering my room - in what I USED to think was one of the premier hotels in Philadelphia the ceiling above the bed had a water leak that was ATTEMPTED to be repaired but was unsuccessful - since it still LEAKED. I was extremely embarrassed and will stay at Motel 6 before I ever go back to the Sofitel but I WILL get a Covid test as a result of my encounter!

Dear lanche1234, Thank you for taking the time to provide us with your valuable feedback from your recent stay. I want you to know that your health, welfare and peace of mind are our greatest priority when you stay with us. I am so sorry this was not your perception during your visit to our hotel. Rest assured, we are following all local, state and company wide regulations in our rigorous efforts to uphold and maintain the safety and comfort of our hotel during this unprecedented time. Every ambassador and guest is required to wear a mask, and anyone seen not doing so will be addressed immediately. Please allow me to express my sincere apologies for the ceiling in your room, as this is not a reflection of our standard. I have spoken to our Director of Engineering and we have taken all measures to investigate and correct the issue. I truly appreciate you bringing this matter to my attention. Thank you for taking the time to leave your feedback, as it always helps us to improve and to learn from opportunities to better ourselves as a hotel. Kind regards, Angela

Amazing stay. I would definitely come again

Tripadvisor puanı 5.0/5

Noreen G 25/11/2020 TripAdvisor onaylı yorum

The hotel was chic, modern and well decorated. Everyone was extremely friendly and helpful and we even got upgraded to a high room on the top floor. We really appreciated that. The room was gorgeous and spacious. The bed was super soft. We had a great nights sleep. The only thing I would have liked were softer towels. They were clean but hard and rough. Everything else was perfect

Dear Noreen G, Thank you for taking the time to share this review of your stay with us! I truly appreciate your feedback, as it helps us to continue to provide the exceptional, personalized service we strive to be known for. I know our ambassadors love hearing the feedback as well and I have shared your comments about the friendly and helpful service with them. I am delighted you enjoyed the upgrade and the high floor. I also want to apologize for your towels, and I have addressed this with our executive housekeeper. i truly appreciate you bringing this matter to my attention. Thank you again and we hope to have the opportunity to welcome you back in the near future! Kind regards, Angela

Sofitel Philadelphia - Room for Improvement - Room 1101

Tripadvisor puanı 3.0/5

SEAKAYII 20/11/2020 TripAdvisor onaylı yorum

Inspire of getting a reasonable weeknight room rate and an upgraded corner room, the hotel restaurant and bar were closed during my stay due to low occupancy during Covid-19, There was no coffee service in the lobby, nor bathrobes in the room, and the pillows on the bed did not match. The room was quiet and clean. Nothing exceptional or memorable to recommend returning to this property.

Dear SEAKAYII, Thank you for taking the time to provide us with this feedback of your recent stay. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for your disappointment in your experience. I will be sure to share your feedback regarding the bed and pillow with our executive housekeeper. Indeed, some of our services are currently on pause as we continue to follow the directions of our local government, as well as the CDC and our country's top scientists and health care professionals. We look forward to offering them again when it is safe to do so. During this unprecedented time, your health welfare and comfort remain a top priority for us. Kind regards, Angela

Overall a positive experience.

Tripadvisor puanı 4.0/5

thompsonbct 29/10/2020 TripAdvisor onaylı yorum

Overall the staff was friendly and professional. Only thing negative is since ice machines are out of service due to Covid related measures, guest are instructed to go to the front desk for ice. Which is fine except for the fact the front desk is closed during the overnight hours.

Dear thompsonbct, Thank you for taking the time to share this feedback with us. It is wonderful to know you found our team to be friendly and professional. I will certainly share this review with them. Indeed, some of our services and amenities are currently on pause as we follow the health and safety guidelines from the CDC and our local officials. Your health, welfare and comfort remain a top priority during this unprecedented time. We look forward to offering these services again when it has been deemed safe to do so. We truly appreciate your support and hope to have the opportunity to welcome you back in the near future. Kind regards, Angela

WOW

Tripadvisor puanı 5.0/5

jmor6702 27/10/2020 TripAdvisor onaylı yorum

The staff is amazing and so accommodating- they went out of their way to bring weights to our room so we could workout since the gym was closed- and every other request from dinner suggestions to extra towels was handled so quickly with a smile. Will stay again and totally recommend this location if staying downtown.

Dear jmor6702, Thank you for taking the time to provide us with this feedback. Indeed, as some of our services are on pause, our team strives to accommodate as many requests as we can while following the current health and safety guideline during this unprecedented time. I am delighted the team brought weights to your room and extra towels quickly and with a smile. Your health, welfare and comfort remain a top priority for us. We hope to have the opportunity to welcome you back in the near future! Kind regards, Angela

Good Hotel & Wonderful Staff & Great Location

Tripadvisor puanı 5.0/5

rjoebarton Business - 13/03/2020 TripAdvisor onaylı yorum

The Sofitel Philadelphia is probably my favorite place to stay in Philadelphia. The staff is friendly and helpful, the rooms are well-decorated, comfortable and clean. The Wifi is strong, the gym is good and the restaurant food is very good. There is complimentary coffee and either fruit or pastries in the morning. And its in a great location

Dear rjoebarton, Thank you so much for taking the time and tell us about your excellent experience after your recent stay. The team is delighted to learn how much you enjoyed our service. We really hope to see you again soon, Sincerely

Not keep commitments

Tripadvisor puanı 3.0/5

Seaside531889 Business - 01/03/2020 TripAdvisor onaylı yorum

I was promised a Nespresso machine and never got one after 3 followup (2 at desk,1 call). The telephone was dead in the room, the darkening shades when pulled in bedroom had big holes in the top of them. No choice of light brightness in bathroom or in suite -blaring bright light only. Campared to the Sofitel in DC, this Sofitel is severely lacking! Needs updating. The concierge Orlando the best part of the stay- very helpful and followed up unlike the rest of the staff!

Dear Seaside531889, Thank you for taking the time to provide us with this feedback of your recent stay with us. Please allow me to express my sincere apologies for the service oversights you experienced, as this is not a reflection of our standard. Please rest assured we are taking the necessary steps to address the issue with the phone, as well as the condition of the shades, and will discuss with the team the delay with the Nespresso machine. We will ensure these oversights do not occur going forward, and I truly appreciate you bringing this matter to my attention. Kind regards, Angela

Classy and Classic

Tripadvisor puanı 5.0/5

StevenB323 25/02/2020 TripAdvisor onaylı yorum

We had a large, quiet, well appointed clean and comfortable room. My only issue with this stay was the complicated on-line check in process, which I finally gave up on. The bellmen, front desk and valet service was excellent.

Dear StevenB323, Thank you for providing us with this feedback. We greatly appreciate it and will be sure to address any delays with the online check-in process. I am thrilled you enjoyed your stay with us and I hop to have the opportunity to welcome you back in the near future! Kind regards, Angela

Huge room!

Tripadvisor puanı 5.0/5

Dotties_mom 04/02/2020 TripAdvisor onaylı yorum

I was very impressed by the size of the room and the high end finishes - it was nicer, more comfortable than any room I have stayed in in the US or Europe. I have already recommended the hotel to several friends who will traveling to Philadelphia.

Dear Dotties_mom, Thank you for this feedback of your recent stay with us! I am delighted you enjoyed the spaciousness of your room, and it's wonderful to know you are recommending us to your friends! We hope to have the opportunity to welcome you back in the near future. Kind regards, Angela

Excellent stay

Tripadvisor puanı 4.0/5

onerider1434 Solo travel - 11/01/2020 TripAdvisor onaylı yorum

My husband and I stayed 1 night and wished we could have stayed longer, we stayed on the 10 th floor and our room was better then the pictures, it was very clean and quiet, the bed was a little softer than we like but still comfortable, we will definitely be back, the hotel staff was very nice and accommodating

Dear onerider1434, Thank you for taking the time to provide us with this feedback of your recent stay! It is wonderful to hear you and your husband enjoyed our stay and wish it had been longer. I will certainly let our team know how much you enjoyed the room and the service. Additionally, we understand that not all of our guests prefer a softer mattress, and we are always happy to remove the feather pillow topper to ensure a firmer nights sleep. Thank you for bringing this to our attention! Kind regards, Angela

Over night

Tripadvisor puanı 3.0/5

blewandowski Couples - 07/01/2020 TripAdvisor onaylı yorum

We had a good time! 2 Challenges. First when checking in our room we were suppose to have 2 comp beverages and said she could not find it on the reservation and I didn't include it on the print out. The second one was the water for bath and shower was just barely warm. Went down afterwards to get dinner and went to front desk and they said they would take care of it. When we came back someone had come by but you still had to let the water run for 5 to 10 min's for it to start getting warm to take a bath! Should never happen in a hotel like that!

Dear blewandowski, Thank you for taking the time to provide us with this feedback of your recent experience. I want you to know that i Take your feedback very seriously, and I have shared this with our Director of Rooms, and our Director of Engineering. Please rest assured we are taking the necessary steeps to investigate and correct the issue with the water in your room. Please allow me to express my sincere apologies for this and for the oversight with your drink vouchers, and we would love the opportunity to treat you to two drinks in our bar, should you decide to stay with us again. It would be my pleasure to personally welcome you back to our hotel in the near future. Kind regards, Angela

Looks nice enough, but lots of problems

Tripadvisor puanı 2.0/5

Tim C Business - 24/12/2019 TripAdvisor onaylı yorum

I stayed at the Sofitel for four nights on a work trip. The place looks great, and I got a deal around Black Friday. My first problem happened shortly after I arrived. The hard wood floors were incredibly slick. I was walking to the bathroom in my bare feet and fell hard on my side. That was the only time I went all the way to the floor, but I slipped to my knees at least 3 more times. Don’t even think of wearing socks in there. Next, there was very little hot water for the first two days of my stay. The shower never got to body temperature, only the tub got just enough water to keep you from shivering. I had thought it might have just been the time of the morning, but when still cold the evening of the second day, I called maintenance. I had a guy in the room for 45 minutes who then left and said he had to adjust something by the boiler. The next day, it was fine, but still not capable of scalding. The final annoyance was the fire alarm going off at 7am on a Saturday morning. 20 minutes of being told to not leave your room, not use the stairs or the elevator. Followed by a mumbled all clear. One last thing, there is only a fridge for the mini bar. No place to stash a cold beer or a snack for the end of the day. This is 2019, how about a mini fridge for your guests. I am normally an easy going hotel guest, but despite the convenience of this hotel to my main office, I will not be returning.

Dear Tim C, Thank you for taking the time to provide us with this feedback of your stay. First and foremost, please allow me to express my sincere apologies for your disappointment, as this is not a reflection of our standard. I want you to know that I take your feedback very seriously, and I have spoken to our Director of Rooms regarding the wood floors, and our Director of Engineering regarding your water temperature. Please rest assured we have taken the necessary steps to address these issues, and will ensure they do not occur going forward. I truly appreciate you bringing this matter to my attention. Additionally, we do have small refrigerators available upon request for our guests. I am sorry that this was not communicated to you, and we would be happy to send one to your room should you decide to stay with us again. Indeed, while the fire alarm can be frustrating at 7am, it serves a purpose and was not a drill. We take the safety and security of our guests very seriously and rely on all safety measures and precautions to keep our guests and staff safe. We would love the opportunity to better serve you in the near future, and hope you will contact us directly should you decide to return. Please do not hesitate to let us know if you have any additional questions or concerns. Kind regards, Angela

Great Location in downtown Philadelphia

Tripadvisor puanı 5.0/5

Laura A Friends getaway - 24/12/2019 TripAdvisor onaylı yorum

Accommodation was super clean and neat. Location was certainly a plus for access to everything in downtown Philadelphia. The building was secure and we felt safe at all times. The building an tenants were quiet, but street noise at night was loud, but it's a city and we were on the 4th floor. I would definitely rent this property again.

Dear Laura A, Thank you for the great review! I am delighted you enjoyed your stay with us. I am also glad you were pleased with the location and accommodations. We look forward to your next visit with us! Kind regards, Angela

Army navy trip

Tripadvisor puanı 5.0/5

573cjackson Friends getaway - 18/12/2019 TripAdvisor onaylı yorum

Great location and outstanding service- from door men to housekeeping. There during busy time of the year plus for the army navy game so quite busy but staff did an incredible job. We enjoyed the city as well.

Dear 573cjackson, Thank you for taking the time to share this feedback with us. It is wonderful knowing you enjoyed Army/Navy weekend with us. I am delighted our team took great care of you during your visit. We hope to have you back next year! Kind regards, Angela

Overall Great, Wish I had access to water

Tripadvisor puanı 4.0/5

greg424242 Business - 16/12/2019 TripAdvisor onaylı yorum

I really do like this hotel, but i'm annoyed that there are no water coolers available for guest use. I generally travel with a re-usable water bottle so i can fill it up. Instead, the hotel puts 2 bottles in each room. 2 problems. First i drink a lot of water, and this isn't enough. Second, I do attempt to reduce my usage of single use plastics. Having a water cooler available would solve both of these problems for me.

Dear greg424242, Thank you for taking the time to provide us with this feedback of your recent stay with us. It is great to know you like our hotel, and I want you to know that I take your feedback very seriously. Please rest assured we remain committed to sustainability and reducing waste, and while we don't have any water coolers in common areas at the moment, we do have them in the staff areas of our hotel. Our team members would be more than happy to assist in refilling your re-usable water bottle going forward. I truly appreciate you bringing this matter to my attention. Kind regards, Angela

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