ibis Styles Arles Palais des Congrès 3 estrelas

We booked 4 rooms for a week and of those only 1 had a working AC. We got 3 rooms on another floor for the night and then the next day we were rejoined on the same floor with rooms that had working AC's. During our stay we encountered a very poorly managed breakfast. Most of the time basic items like croissant, orange juice, milk in the coffee machine to make cappuccino were missing. Also swimming pool is cleaned during the day with a machine rooming about dragging a cord over the whole length of the swimming pool. Terras is not actively cleaned, broken glass is left. All in all it is laissez faire managed hotel which responds kindly to all above items and tries to fix them after the occurred.

The hotel in appearance was built in the 1970s and the rooms and interiors lived up to this. The decor throughout the hotel was tired and needed a full refurbishment but this will never happen as the building is old. On the plus side the free parking and very helpful staff made up in some way to the hotel features. The pool was very unfriendly for children with no shallow or safe area for them. There must be better in Arles.

This Ibis Style is ok, except surrounding. However, customer Service is a real disapoinptment and most of the staff unfortunately useless: smoking, chating together, not caring at all and furthermor looking forward to getting back home asap....

Tivemos um atendimento incrivel no check-in, parabéns à equipe. Quarto bem confortável, limpo. Café da manhã delicioso e organizado. Hotel bem localizado. Tudo ótimo.

We had a great stay at the hotel the room were very clean, bed was comfortable, the staff very helpful. Breakfast great choice. To walk to the center of Arles take about 10 minuets. Also if you go into the Tourist Information office, you can purchase a ticket for 16€ which give you entry into the top ten places to visit in Arles. - Excellant.