ibis Arles

Service generally ok but see below. nice hotel but hard to find the way in. advertised swimming pool, a big selling point, was not in service - very disappointing after a 300-mile drive on a hot day. Restaurant service poor and inattentive with undercooked food. Breakfast, as usual, fine.

It was easy to walk to downtown. Nice breakfast. Nice people in general. Nice to have a parking space. Nice common area. One problem: wifi in the room was poor and inconsistent. Hard to understand how this still happens in some Ibis hotels.

Room was particularly small, even for an ibis. Position is quite far from the city center and not in a very nice area. Most important sleeping was not good. Music out loud from a near club (I think). Guests nearby super noisy and cleaning team started before 8 to clean the whole floor, making a mess.

At arrival we found out that almost no one speaks proper English at this hotel so if you have complaints beware... In our room we had only 2 towels so we asked for extra towels for using the pool but at the all we got was a "No!". After drying off at the pool you have to use your towel and for showering afterwards you have to use the same towel and if you want to shower the next morning you still have to use this same towel... Breakfast is chaotic and this hotel has never heard of "Routing" and other hospitality stuff... When you enter the breakfast room you will find clean trays (With 2 little bags of sugar. God knows why...) in the "thing"that every other hotel uses to collect the dirty trays with the dishes after breakfast... Only few hotelpeople know where someone put the Earl Grey tea, ), you have to walk crisscross along the buffet because there is no logic of what is where. After picking up the tray you pick up a plate somewhere, you walk to the end of the buffet for some bread, on the other end of the buffet there is ham and cheese, in the middle there is juice and everybody is lost because there is no logic in what to be found where at this buffet... For example: The butter is not next to the bread You have to search for the butter. It's put in a liitle black box next to cheese and ham... (No! I was not the only one who could not find it...) At the reception desk thetre is almost no one that speaks proper English. In the weekend we found out that a weekend help, a student, could speak English and he was the first person who we could tell about our complaints. Tea, towels, breakfast and only Frnch-speaking staff at a tourist hotel in a very touristic region... After 5 nights at check-out we first heard that it was not standard at Ibis Hotels to receive 2 towels per person per night... (I have stayed at a many Ibis hotels and I can tell you that 2 towels per person per night IS standard and not only at Ibis Hotels but at most self-respecting hotels...) After this fairytale the receptionist told us they have a problem with the laundry-service. Unfortunately they make their problems the problems of the guests because of course they can walk into a store and buy an extra 100 towels for guests. Some staff really try to be friendly but because almost no one speaks English, the harsh "No!" for extra towels at their own pool, the strange breakfast buffet that lacks logic routing and normal black tea we really do NOT recommend this hotel...

It is what it is. Not spectacular rooms in need of updating . This was a quick overnight rest up but would not like to stay more than one night. However food and bar good so hotel will do for a quick rest up but not more than a night. It did the job for the night.