ibis budget Rouen Sud Zénith 2 stelle

Lo staff molto gentile. la stanza soffocante, molto calda e piccola. Il letto comodo. abbiamo trovato un impronta di scarpa sulle lenzuola, ma eravamo troppo stanchi per lamentarci e abbiamo appoggiato sopra un asciugamano. Il bagno piccolo ma funzionale. Abbiamo prenotato attraverso Booking e pagato 83,50 per questa stanza… davvero troppo caro!

Mi complimento per la pulizia, per la gentilezza del personale e per la variegata offerta di colazione. Finora uno dei migliori Ibis Budget in cui abbia soggiornato. Comodissimo per raggiungere Rouen col bus di fronte all'albergo.

Good hotel for a stop over, easy access to motorway to continye journey south Spacious, bed was comfortable and clean Shower good and clean Parking ok but very busy Reception very polite and helpful Good

I booked a room for mid May back in February and it soon became clear that I would not be able to do it. I followed the advice on the Accor website that said to contact the hotel to arrange the credit voucher. Did so via email and waited. No response. Things are busy right now I thought but it would be nice to have an acknowledgement so a couple of weeks later I tried again and copied the nearby Ibis in too in case they were a shared team working on a skeleton staff. Time passed and it was a week before my booking so I called the general Accor helpline. The person there said that the hotel would just process it automatically and would be working through the dates. The date of my booking has passed now and I have heard nothing from them at all. No standard email sent out to all bookings explaining the situation, no "we've received your email and will deal with it as soon as we can." Nothing. You book with a chain because you feel it implies some kind of brand standards or accountability. No professionalism at all here. No customer service. Now I will have to seek a refund through my credit card when I was initially more than happy to take voucher and use it at a later point. Not only has this hotel lost my custom, but the chain in general.

Struttura semplice,pulita ed accogliente. Senza fronzoli ma con tutto il necessario.Ottima la colazione. Esperienza positiva.Tutto è andato secondo le aspettative e nessuna spiacevole sorpresa. Anche il personale alla reception si è rivelato cordiale e gentile. Consigliato.