ibis budget Versailles Trappes

In de geboekte kamer was zwaar gerookt en de receptioniste heeft op onze klacht meteen een nieuwe kamer gegeven, heel fijn! Maar in deze kamer was een van de pootjes van het bed los waardoor je het idee had dat elke keer dat je je omdraaide het bed zou instorten. niet bevoordelijk voor je nacht rust

we arrived after a long drive from the UK we were given the key code to the triple room i had booked, but once inside found that someone else had not only already been given our room, but that they were still occupying it! we were able to walk in whilst all their belongings were in there...complete with all of their prescription medications lying around the room! we were then given a second code for a second room - this was inappropriate as it only had a double bed. so i complained again the third code and room we were given was a twin room, this time the window lock was broken and the window overlooked a low, flat roof, that could easily allow someone access to our room if they wanted. it also appears that it is not possible to lock the room from the inside (if you have the key code, you are able to gain access) and we absolutely did NOT feel safe at this hotel, so we found an alternate hotel nearby for our trip away this was the worst hotel experience i have ever encountered. not only was my booked room 'given away' to another guest, but for there not to be anything preventing us being given their door code, was totally unacceptable. luckily for the people occupying 'my' room, myself and my fellow traveller are honest people...it really could have been anybody that went in to that room

Helpful and friendly staff. The room was neat and clean. Close to the Palace of Versailles, France miniature and other chateaus within about a 15 mile radius. Not much around the hotel for food or entertainment.

5 ⭐️ Staff! The property is clean and tidy! Although as a constructive criticism the head manager David should give focus on more staff training mainly on some of his “ created own rules” as these would definitely put the business away. e.g. 5 minutes after checkout time the staff are forced to demand the clients to immediately leave the room otherwise a call will be made to police instead of informing the client that 5€ extra will be added to final bill as a result of the delay, etc. I could give more exemple if contacted. I did tried and requested to speak with him and unfortunately the staff are not allowed or have any means to contact him on weekends even if there are problems with the clients!

Very confused receptionist with zero English language knowledge. Sorry that I’m writing this, but I’ve got robbed by vending machine and I’m still missing my bag of crisps and a bottle of oragina... hopefully someone will make sure, that this machine won’t rob anyone else.