hotelF1 Lyon Solaize bintang 1

Catatan tamu Avis (Peringkat ALL) 3.3/5 729 ulasan

Jaminan Harga
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RN 12, Le Rieux, 69360 SOLAIZE, France

Deskripsi

Keistimewaan hotel

  • A friendly and very welcoming team

  • 24/7 reception desk

  • Quiet recently renovated hotel

  • Secure parking with video surveillance

  • Certified

Akomodasi kami

Lokasi hotel

hotelF1 Lyon Solaize

RN 12, Le Rieux
69360 SOLAIZE
France

GPS:45.637695, 4.823685

Telepon
Fax +33 4 78 02 86 05

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Menerima hewan
  • Wi-Fi
  • Sarapan

Sarapan

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  3.3/5  729 ulasan

Peringkat TripAdvisor  2.0/5  81 ulasan

Disappointed with Accor’s Customer Service

Catatan Tripadvisor 1.0/5

791firasa Ulasan TripAdvisor tersertifikasi

I’ve been a loyal customer of Accor hotels, staying with them weekly for the past three years. Recently, I made a reservation by mistake in this hotel and called their customer service within ten minutes to request a cancellation. Despite explaining the situation, I was told that only the manager could cancel it, and he was on vacation. I was advised to email him, which I did, but received no response. When I followed up with Accor’s customer care, they reviewed my case but refused to cancel the reservation, citing their non-refundable policy. I understand policies, but given my loyalty and the promptness of my request, I expected better support. Ignoring emails from loyal customers is not in line with the service standards I’ve come to expect from Accor. This experience has been disappointing, and I’m sharing this to highlight how even loyal customers can be left feeling unsupported.

Terrible place to stay

Catatan Tripadvisor 1.0/5

Andy G Friends getaway - Ulasan TripAdvisor tersertifikasi

The bedrooms stink of smoke. The beds stink like smoke. The corridors stink of smoke. All patrons are allowed to smoke. It's between a motorway and trainline therefore extremely noisy. There were several people at the entrance of the hotel taking drugs. Did not feel safe at this hotel. Very bad. Do not use.

AVOID!!

Catatan Tripadvisor 1.0/5

sassykins95 Couples - Ulasan TripAdvisor tersertifikasi

If I could give no stars to this place then I would 100%. Please please please for the sake of your safety avoid this place. My boyfriend and I were going to stay here just before we crossed the French border and as soon as we turned up we wanted to leave. The area was absolutely filthy with litter all over the car park and children running about everywhere and hanging out of windows. Not being over dramatic at all, we felt like we had driven into a township. Not wanting to leave our car in fear of it being broken into, we went into reception to cancel our booking as we were going to stay at another hotel. We were waiting for 5 minutes before someone came to the desk who didn't speak a word of English which should be a requirement at a hostel or hotel or whatever this place was. After struggling with Google Translate we managed to cancel and went on our way. I know the room was only £30 and we shouldn't have expected much but this was a whole other level of low. Save your money and don't bother.

What can I say the less said the better probably - AVOID

Catatan Tripadvisor 1.0/5

mars1873 Friends getaway - Ulasan TripAdvisor tersertifikasi

Absolutely appalling hotel!! Train track right behind it. Train goes past and the hotel shakes. The hotel is also seemingly home to refugees placed here at the expense of the French tax payer! Absolute dingy dump of a place. In what appears to be a dodgy area too as its surrounded by high fencing and gates just so you can get the compound feel like you would if you where staying in a "hotel" in East Timor.

Horrible location. Horrible hotel. Horrible staff.

Catatan Tripadvisor 1.0/5

stuartbY343OA Friends getaway - Ulasan TripAdvisor tersertifikasi

Up there with the worst hotel I've ever stayed in. Too us 45 minutes to check in because the guy kept answering the phone... when politely asked why he won't check us in, he flew off the rails and was rude (and lucky he didn't have a clip!!). Following that, we got sent to the wrong floor. Twice!!! Then eventually got to our cell and our key code unit for the door was ripped off the wall!! HORRIBLE communal showers and toilets which looks like tramps with stomach bugs have been smashing they're way through them. Put more on your budget and DO NOT STAY HERE!!!

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 260 ulasan 6.3/10 Lokasi
  • 716 ulasan 4/10 Kamar
  • 424 ulasan 8.1/10 Pelayanan
  • 6 ulasan 2.6/10 Internet
  • 435 ulasan 2.2/10 Kenyamanan
  • 380 ulasan 4.7/10 Kebersihan
  • 126 ulasan 3.6/10 Sarapan
  • 96 ulasan 3/10 Fasilitas

Diberdayakan oleh Trustyou

Properti kami yang lain di sekitar

Semua hotel kami di Solaize

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (termasuk PPN dan pajak liburan) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.