Pullman Sao Paulo Ibirapuera 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.5/5 1.677 görüş

Pullman Sao Paulo Ibirapuera - Image 1
Pullman Sao Paulo Ibirapuera - Image 2
Pullman Sao Paulo Ibirapuera - Image 3
Pullman Sao Paulo Ibirapuera - Image 4
Rua Joinville 515, Vila Mariana, 04008-011 SAO PAULO, Brezilya

Açıklama

Otel ekstraları

  • 24 saat açık spor salonu ve yüzme havuzu

  • TastelT Bar, özgün ve sofistike kokteyl menüsüne sahip.

  • Ebeveynleriyle birlikte konaklayan 11 yaşa kadar 1 çocuk için ücretsiz

  • Otel, Dante Pazzanese ve Oswaldo Cruz gibi önemli hastanelere yakın konumdadır.

  • Sao Paulo - Congonhas Havalimanı'na araçla 9 dakika

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Otelin konumu

Pullman Sao Paulo Ibirapuera

Rua Joinville 515, Vila Mariana
04008-011 SAO PAULO
Brezilya

GPS:-23.58231, -46.65014

Telefon
Faks +55 11 5088-4000

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.5/5  1.677 görüş

TripAdvisor Derecesi  4.6/5  2.742 görüş

2024 mükemmeliyet sertifikası

Disappointed

Tripadvisor puanı 2.0/5

ThomasCopeland TripAdvisor onaylı yorum

There are no irons in the rooms. The one iron in the basement (Level E2) for the guest is on a mini ironing board and on a timer placed in the wall, causing it to shut off after 1 minute and 24 seconds. Meanwhile, the information sheet on the wall (see pix) falsely says the timer shuts off after 3 minutes. The floor was wet from the leaking iron after auto-shutoff, so housekeeping was needed. The information sheet says to dial 9 for assistance, but the phone has been removed from the room. I had to wait 20 minutes for the floor to be mopped, or else my shirt would have rested in the water on the floor while hanging from the ironing board. Also, the shower in my room (680) was lined with mold/mildew. New room (1256) was missing a body towel and a floor towel. The details that are overlooked can be fixed with staff training. On a positive note, the hotel has a nice location near Ibirapuera Park and it is only a 10 minute (approximately) cab ride to restaurants and shopping. The restaurant food is nice along with the Yucafe coffee bar. The staff provides professional service with a smile, notably; Debora (restaurant host), Ingrid & Danton (bartenders), and Sarah & Liss (Yucafe baristas).

Dear Mr. Thomas, Thank you for your review and for your kind words about our team! We are delighted to hear that you enjoyed our location, the restaurant, and Yucafé. Your compliments to Débora, Ingrid, Danton, Sarah, and Liss mean a lot, and we will be sure to share your feedback with them—they will be thrilled to know they made a difference in your experience. At the same time, we sincerely regret the inconveniences you faced. Regarding the ironing facility, we have checked the iron, and it is functioning correctly. The cooling process may take slightly longer than three minutes, which is normal. Regarding the phone, we appreciate you bringing this to our attention, and we will review this item. We hope your shirt did not get wet, especially since we have a hanger rack positioned away from the floor. As for the feedback regarding the conditions of your rooms, we sincerely appreciate your feedback. Cleanliness and guest comfort are our priorities, and we have already shared your observations with our housekeeping and maintenance managers to ensure these matters are addressed. Your insights are valuable to us, and we will use them to enhance our services. Please feel free to reach out to us directly for any special requests or assistance before your next visit. Monick I Fernandez Customer Experience cx.pullmanibirapuera@accor.com

Excellent first impressions

Tripadvisor puanı 5.0/5

Simon D İş - TripAdvisor onaylı yorum

Victor was very friendly and attentive. Great member of team. My bags were delivered quickly and the offer of water while I checked in was a nice touch having just landed from a long trip. I noticed that my adapter was not working in Brazil’s and they happily provided a free one at reception. All in all a great start to my stay.

Simon, Thank you for your kind words! We're delighted to hear that Victor provided great service and that you had a smooth check-in experience. It's wonderful to know that the small details, like the water and adapter, made a difference. We hope the rest of your stay is just as pleasant! Monick I Fernandez Experiência do cliente #PullmanSPIbirapuera #NotJustAHotel

Pullman with Potential

Tripadvisor puanı 3.0/5

MCTMASE TripAdvisor onaylı yorum

Summary: a Pullman with tonnes of potential, but lacking a bit of polish. I liked: The room - the room itself was very nice and modern, with views of the Obelisco de São Paulo in Ibirapuera Park. Facilities - the hotel common areas were nice and clean. The hotel has a decent gym with older Life Fitness equipment, trainers are friendly and approachable if you need towels or anything else. Room for improvement: Check-in - when I arrived there were three staff (two female, one male) behind the desk, the priority check-in line that I intended to use as Accor Gold was ignored and I was greeted by the male staff member wearing a trainee badge. He was very friendly, but was clearly struggling and the two females talked amongst themselves rather than helping him. As a result of this check-in took much longer than it should. Noise - after getting to my room, I immediately started hearing banging and enquired with staff. They informed me that level two is undergoing renovations and construction noise is 'normal' but would stop at night, there was no advanced notice of ongoing construction on the Accor app or website. It was audible from approximately 8am to 5pm each day. When there was a function in the conference centre on basement level, you could also hear the bass/music from the event in your room, this continued until 9pm. Service misses - after entering the room for the first time I noticed my bed was made with sheets that were already stained. The Accor Gold welcome amenity was very underwhelming, two chocolate balls and mixed nuts. My room included 'two free cans of water per day' - I consumed these on the first night and they were not replenished for the next two days, only on the last day I was there. I had finished the provided soap and it was never replenished, this hotel doesn't provide other bathroom amenities, the shampoo, conditioner, body wash is all bars of soap. Ironically the L'occatine liquid soap available in the gym showers was nicer than what they provide in the room. Room design flaws - the TV in the room allows you to cast content from your devices to it, however, the hotel hasn't password protected this function nor have they named the devices like "TV - Room 1501" - as a result of this other guests kept casting their content to my TV. I was woken up on the first night at 11pm as someone cast their Spotify to my TV at full volume. I resolved this by disconnecting my TV from the hotel Wi-Fi in the TV settings, but someone less technical may not know how to do this. Another design oversight is the chair is far too low for the table, so you can't comfortably eat or use your laptop on the provided table, it feels like an adult sitting at a kids table. Maintenance - in São Paulo it rains a lot and on consecutive days when I went to the gym while it was raining outside, the gym roof was leaking and dripping on to the gym floor - hopefully this is not a sign of a more serious issue. The door to the outside area where the pool/gym is didn't accept my key card on first try and kept jamming. Sink in the bathroom in my room didn't drain properly, water would sit in there for a long time before slowly filtering down. Conclusion: I am planning to return to São Paulo soon and I would consider this hotel again, if I can be assured the construction is finished, as I found that too disruptive when I was trying to sleep or relax.

Dear Tim, Thank you for sharing your experience with us and for taking the time to leave your review. Your loyalty as an ALL Gold member is extremely important to us, and we regret that some aspects of your stay did not fully meet your expectations. We are pleased to hear that you enjoyed the comfort of your room, the privileged view, and our facilities. However, we sincerely apologize for the points that did not meet your quality standards, especially regarding the check-in experience. This is not the standard of service we strive for at Pullman, and we have already forwarded your feedback to our Front Office Manager to reinforce the importance of a swift and efficient welcome for all our guests. Regarding the ongoing improvements in our facilities, we understand that any impact on the guest experience is undesirable, and we truly regret any inconvenience caused. We are constantly working to enhance our infrastructure to provide the best possible comfort. As for the solid amenities, they are part of the sustainable concept of the Premium Executive Clean Beauty category. We have implemented high-quality solid products, developed by a Brazilian company specialized in upcycling. These amenities are personalized and made from coffee oil extracted from the coffee grounds of our Plant-based Café - Yucafé, aligning with our commitment to sustainability. We have also forwarded your observations to our Housekeeping and Maintenance Managers so they can assess and implement the necessary improvements in our services and infrastructure. We would like to welcome you back and personalize your next stay to ensure you have the best possible experience. To make this happen, please reach out to me with your travel dates so I can assist with your reservation and arrange a truly restorative experience for you. Monick I Fernandez Customer Experience cx.pullmanibirapuera@accor.com

Great service

Tripadvisor puanı 4.0/5

Eric W TripAdvisor onaylı yorum

Went to Pullman with my family. Front office members very helpful to support and share advice to book restaurant near to the hotel (Gustavo & Victor). Restaurant in the hotel is nice , the executive room is well renovated and the view of the town is amazing.

Eric, Thank you for choosing Pullman for your family stay! We’re delighted to hear that Gustavo and Victor provided you with great support and helpful recommendations for nearby restaurants. We truly appreciate your feedback and look forward to welcoming you and your family again soon! Monick I Fernandez Customer Experience #PullmanSPIbirapuera #NotJustAHotel

Many obrigadas!

Tripadvisor puanı 5.0/5

Holly B TripAdvisor onaylı yorum

Gustavo and Victor were so helpful during a family emergency. Their care and friendliness was above and beyond! High praises for them both. I visit often, and can always count on them if I need help. This visit was particularly stressful, as my father in law had passed during my stay

Holly, We truly appreciate your kind words and are deeply sorry for your loss. During difficult times, having a supportive and caring team can make all the difference, and we’re glad that Gustavo and Victor were able to assist you with kindness and professionalism. It means a lot to us that you visit often and can always count on our team. Please know that we are here for you, and we hope to welcome you back under more joyful circumstances in the future. Monick I Fernandez Customer Experience #NotJustAHotel #PullmanSPIbirapuera

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Sao Paulo şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.