索菲特比亚里茨米拉马尔海洋疗养酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 2,326 评论

索菲特比亚里茨米拉马尔海洋疗养酒店 - Image 1
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索菲特比亚里茨米拉马尔海洋疗养酒店 - Image 4

描述

酒店其他优惠

  • 室外海水泳池,可欣赏全景

  • 先进的水疗中心和海水护理

  • 可直接前往Miramar海滩,就在海滨度假胜地的中心

  • 每间客房都有自己的露台

  • 每周日提供音乐早午餐

我们的客房

预订此酒店

酒店位置

索菲特比亚里茨米拉马尔海洋疗养酒店

13 rue Louison Bobet
64200 比亚里茨
法国

GPS:43.487878, -1.554608

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

Le Restaurant

我们的主厨热爱巴斯克烹饪文化,他从当地风味汲取灵感,带您深挖陆地和海洋的美食宝藏。我们提供定期更新的时令美食菜单,让您每一口都能吃到正宗的味道。

预订

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  2,326 评论

TripAdvisor 评级  4.0/5  1,996 评论

very disappointing, repeatedly bitten by mosquitoes in room 601, poor staff attitude

Tripadvisor 评级 1.0/5

R H 经 TripAdvisor 认证的评论

Dear Guest, We deeply regret the issues you encountered with the mosquitoes in your room. It is true that with the changing weather with succession of rainy und sunny days, we had some mosquitoes in the Basque Country, but they are now gone thanks to the wind. Concerning the service you encountered at the reception desk, this is definitely not the level of service we use to offer to our guests, as you can read in numerous good comments we receive concerning or staff, and we are sorry to felt short with you. We have investigated what happened with the email you sent and put in place a new process so that no emails are missed so that this situation do not occur anymore. Once again, we sincerely apologize for the disappointing experience you had during your stay. Kind regards, Juliette wattinne Guests Experiences & Quality Manager

AWFUL. DO NOT STAY.

Tripadvisor 评级 1.0/5

Sarah C Couples - 经 TripAdvisor 认证的评论

Dear Guest, Thank you for taking the time to share your detailed feedback, and we sincerely apologize for the distressing experience you had during your stay. It is clear that we did not meet your expectations, especially regarding the condition of the hotel and the service provided, and for that, we are truly sorry. We understand your frustration, particularly with the room quality, lighting, and the handling of your concerns by our team members. Please rest assured that we are taking your comments seriously and are working to address the issues you’ve raised, including the lighting and the service response you received. Your experience does not reflect the standard of service we aim to provide, and we deeply regret that this was not the case during your visit. Thank you for bringing these matters to our attention. We are committed to making the necessary improvements and hope to regain your trust in the future. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Needs a massive renovation!

Tripadvisor 评级 3.0/5

80reneem 家庭住宿 - 经 TripAdvisor 认证的评论

Dear Guest, Thank you for taking the time to provide such detailed feedback about your recent stay with us. We are pleased to hear that you enjoyed the location, the pool, the spacious rooms, and the service provided by our valet and reception teams. However, we deeply regret that other aspects of your stay did not meet your expectations. Your comments about the spa experience are concerning. We apologize for the confusion and inconvenience you faced, especially regarding navigation within the spa and the quality of treatments received. We take your feedback seriously and will address these issues with our team to improve our services and facilities. Your experience does not reflect the high standards we strive to maintain, and we are committed to making the necessary improvements. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide a much-improved experience. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Great location but needs an outside update

Tripadvisor 评级 4.0/5

Kiraldav 经 TripAdvisor 认证的评论

Spa very relaxing

Tripadvisor 评级 4.0/5

Marley78160 Solo travel - 经 TripAdvisor 认证的评论

Dear Guest, Thank you very much for your positive feedback! We are delighted to hear that you had a relaxing time at our spa and enjoyed the "Bulles d’Oxygène" treatment. Elodie will be especially pleased with your compliments on her work. We strive to provide exceptional wellness experiences for all our clients, and your recommendation is greatly appreciated. We look forward to welcoming you back for another refreshing visit! Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 456 评论 9.3/10 位置
  • 771 评论 7.2/10 房间
  • 1,208 评论 9.2/10 服务
  • 6 评论 8.1/10 上网
  • 378 评论 3.8/10 氛围
  • 337 评论 8/10 舒适度
  • 292 评论 3.4/10 设施
  • 222 评论 8.7/10 早餐

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