Sofitel Biarritz le Miramar Thalassa sea & spa 5 stelle

Dear Guest, We would like to thank you for the time spent in writing this review since every comment is essential for evaluating and correcting our weaknesses. We appreciate your compliments regarding our thalasso institute and teams, as well as our comfortable bedding. However, I do regret that the room we allocated you did not correspond to your expectations and I show you my apology as this does not reflect the quality of service we attend to deliver. Once again, we thank you for sharing your impression and bringing this matter to our attention, and hope that you will give us the opportunity to better serve you in the near future. Warm regards, Sarah Poulain Guests Experiences & Quality Manager

Dear Guest, Thank you for choosing Sofitel Biarritz Le Miramar at the occasion of your visit in Biarritz, and for taking the time to answer our satisfaction survey. We are delighted to read that you have enjoyed your stay with us and that you have appreciated our facilities and our quality of service. It is our great pleasure to read that our staff members have exceeded your expectations and we are very proud about it. Thank you very much for your kind compliments towards our ambassadors and their thoughtfulness, I will make sure to share your comment with them. We also take note of your remarks regarding our breakfast buffet, and we appreciate you brought this matter to our attention. I have shared your remark with our F&B manager to take the appropriate measures. Looking forward to welcoming you for a next visit on the Basque Coast. Sarah Poulain Guests Experiences & Quality Manager

Dear Guest, I would like to thank you for taking the time to tell us about your experience at the Sofitel Biarritz le Miramar. I am sorry to read that your experience was not fully satisfying as you were disappointed some of our facilities, and our breakfast offer, and appreciate that you brought it to our attention. Our hotel is willing to offer you the best experience, which is why your opinion is precious in order to keep improving our service quality. We hope you will give us a second chance to prove you this experience does not reflect the service quality we attend to deliver. We will be pleased to make you live a Magnifique stay during a future visit in Biarritz. Best regards, Sarah Poulain Guests Experiences & Quality Manager

Dear Guest, I would like to thank you for taking the time to tell us about your experience at the Sofitel Biarritz le Miramar. It is my pleasure to read that you spent a most enjoyable stay and that the services of our staff meet your expectations. Thank you for underlining the confort of our rooms, and our outside pool. We took note of your remarks rearding the bathtub. I have shared it with the department concerned in order to study this point at the occasion of future works in the hotel. We are grateful for your comments as they help us improve quality and service as it is a priority for us to provide only the best to our guests. We hope we will have the pleasure to welcome you back during a future trip in the Basque Country. Sincerely Sarah POULAIN Quality Manager