Sofitel Biarritz le Miramar Thalassa sea & spa 5 estrellas

Dear Guest, Thank you for taking the time to share your thoughts with us following your stay ate the Sofitel Biarritz Le Miramar. I'm sorry to hear about your recent experience at our hotel. We sincerely apologize for any inconvenience you may have encountered during your stay. Providing exceptional service and a welcoming atmosphere is our top priority, and we regret that we did not meet your expectations on this occasion. We take feedback from our guests seriously, and this certainly does not align with the high standards we strive to maintain. Our team is typically known for their professionalism and hospitality, as evidenced by the numerous positive reviews from our other guests. Once again, we apologize for falling short of your expectations, and we appreciate your feedback as it helps us to continually enhance the guest experience. We hope you will give us another opportunity to provide you with the exceptional service that we are known for. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Biarritz Le Miramar Thalassa sea & spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juliette Wattinne Guests Experiences & Quality Manager

Dear Guest, Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear about your less-than-satisfactory experience during your recent stay at our hotel. Your satisfaction is of the utmost importance to us, and we regret that we fell short of your expectations. It's disappointing to hear that you were not provided with information about our services and activities. We take this aspect of guest experience seriously and will work to improve our communication with guests to ensure they have all the necessary information to enjoy their stay to the fullest. We would like to assure you that your experience does not reflect the overall quality of service we are known for, as evidenced by the many positive reviews from other guests. We hope you might consider giving us another opportunity in the future to provide you with a more enjoyable and memorable stay. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Dear Guest, We sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. Your feedback is of utmost importance to us, and we deeply regret that your service did not meet your expectations. We are truly sorry to hear that you had a disappointing experience with our service during your stay. We understand your concerns and would like to assure you that this does not reflect the level of service we strive to provide to our guests. We pride ourselves on our dedicated staff, and countless positive reviews from our guests attest to the quality of service they have received. Once again, thank you for sharing your concerns, and we apologize for any inconvenience you experienced during your stay. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Dear Guest, Thank you for your continued loyalty and for taking the time to share your feedback with us. We greatly appreciate your input as it helps us enhance our services. We're pleased to hear that you have enjoyable stays with us and that you've found our staff to be attentive. We take pride in providing excellent customer service, and it's heartening to know that our efforts have made a positive impact on your visits. Once again, thank you for your ongoing support and for being a part of our loyal guest community. We look forward to welcoming you back on your next visit and hope to make it an even more memorable one. Warm regards, Juliette Wattinne Guests Experiences & Quality Manager