科布伦茨美居酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 1,625 评论

保证最优惠房价
科布伦茨美居酒店 - Image 1
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Julius-Wegeler-Str.6, 56068 科布伦茨, 德国

描述

酒店其他优惠

  • 高速上网

  • 靠近莱茵河和城堡，地理位置优越

  • 靠近缆车和老城区

  • 景观房

  • 交通便利

我们的客房

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酒店位置

科布伦茨美居酒店

Julius-Wegeler-Str.6
56068 科布伦茨
德国

GPS:50.353722, 7.600685

电话
传真 +49 261 1361199

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

FINESSE

Enjoy international and regional specialties in our contemporary "Finesse" restaurant, open daily between midday and 9pm. During the summer months, you can enjoy your meal on our terrace with a view of the Rhine.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  1,625 评论

TripAdvisor 评级  4.0/5  1,229 评论

Mercure superb again

Tripadvisor 评级 5.0/5

KingBillie 经 TripAdvisor 认证的评论

Quick visit for the Christmas markets. Our 3rd stay at Mercure and again service was excellent. Check-in swift and room spotless. We'd been in the room about an hour when we discovered a problem with the safe (Flat battery). In the space of 15 minutes we were in a different room - Well done Lara, this young lady is a huge credit to your hotel. We were provided with a stadt plan, Lara marked it up with the Christmas market locations and pointed out directions. This morning on check-out she enquired after our visit to the markets and wished us well for our onward journey.

Dear KingBillie, Thank you very much for taking the time to share your pleasant experience at the Mercure Hotel Koblenz. We are very pleased to learn that your recent visit to the Christmas markets was enjoyable and that our service once again met your expectations. It is truly gratifying to know that Lara made a significant impression during your stay. We take pride in the responsiveness and commitment of our team to guest satisfaction, and we will certainly commend her for her exemplary service, including her assistance with the room change and the detailed guidance on the locations of the Christmas markets. We greatly appreciate your kind words regarding the cleanliness and efficiency of our check-in process. We look forward to welcoming you back on your next visit and hope to continue exceeding your expectations. Best regards, Mercure Hotel Koblenz

there is no reason to stay here

Tripadvisor 评级 2.0/5

Bernado_HH 经 TripAdvisor 认证的评论

20 minutes waiting time at check-in, completely disinterested staff. dispassionate hotel with no interest in the guest. 20 minutes waiting time at check-in, completely disinterested staff. dispassionate hotel with no interest in the guest

Dear Bernado_HH, we deeply regret your experience and sincerely apologize for the inconvenience during your arrival. We take your feedback seriously and will take internal measures to improve our service quality. Sincerely, Mercure Hotel Koblenz.

Terrible Service

Tripadvisor 评级 1.0/5

Cheezypuf Couples - 经 TripAdvisor 认证的评论

We checked in smoothly and pressed the button for the lift. After a while it became apparent the lift wasn’t working. I returned to Reception and asked if the lifts were broken. I was informed that they weren’t, and no other guest had complained, so we could be assured that they were working fine. When we reached our floor I found the doors jammed half open. The next day I asked at Reception if we could get some coffee, as there was none in the room, despite a kettle and cups being provided. The Receptionist passed my request to a male colleague who advised that the provision of coffee was not possible, as it was scheduled for replenishment the next day. When I asked if I could be provided with some coffee in the meantime I was told it wasn’t possible. I asked him if we could borrow bikes. He told me to look downstairs at the machine and download an App. I asked him much it would cost and he told me to download the App. I said I would, but asked if he could just tell me the price please. He said this wasn’t possible. Finally, I asked if he could assist us with booking the Weindorf wine village right beside the hotel. He asked if I had the phone number, I said no. He said he was confident I’d be able to find it on Google. I explained I don’t speak German and would like his assistance booking it please. He said that this wasn’t possible. The room was fine, but the air conditioning sounded like an aircraft taking off, so we left the window ajar for ventilation, and were kept awake by road noise. In another hotel I might have asked for the AC to be fixed, but given my previous dealings with Reception we decided to just put up with it. I was surprised by the determination of the staff to refuse any assistance with what I feel are reasonable requests. I was pleased to leave.

Dear Cheezypuf, We sincerely apologize for the inconveniences you experienced during your stay at Mercure Hotel Koblenz. We regret that the issues with the lift, coffee provision, bike rental, and booking assistance were not handled to your satisfaction. Your feedback is invaluable, and we will address these communication and service gaps with our team to ensure a more seamless experience for our guests. Regarding the noisy air conditioning in your room, we apologize for the disturbance and will look into resolving this issue promptly. We appreciate your patience and understanding. Should you reconsider staying with us in the future, we will make every effort to provide you with a more pleasant and accommodating stay. Thank you for bringing these matters to our attention. Warm regards, Mercure Hotel Koblenz

Okay for a stop over. Wouldn’t stay longer than this due to aircon and parking

Tripadvisor 评级 3.0/5

MozzyYorkshire Friends getaway - 经 TripAdvisor 认证的评论

Hotel is easy to find, just set back off the road. Check in was quick Rooms are clean and spacious. The room did have air con which only seemed to work during the day. Would make more sense to have it on during the night and leave it off in a morning. Breakfast was good. Coffee excellent as I drink espresso and this machine was separate to the main coffee machine. Hotel has been marked down due to been told our motorbikes were not allowed in the garage and had to be parked at the front on the hotel and lack of air con at night. Don’t market these facilities if you don’t allow the use of them.

前台服务人员态度不是太友好

客户意见评级 2.5/5

L. 情侣住宿 - 所有已确认评论

前台服务人员态度不是太友好

Dear L., we deeply regret hearing about your experience with our Front Desk service. We will ensure that our team is trained to provide a friendlier service. Best regards, Mercure Hotel Koblenz.

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其他网络用户评价我们的酒店

  • 823 评论 8.7/10 位置
  • 1,135 评论 7.3/10 房间
  • 906 评论 8/10 服务
  • 13 评论 7.7/10 上网
  • 739 评论 8.3/10 早餐
  • 467 评论 6/10 舒适度
  • 417 评论 6.3/10 清洁度
  • 262 评论 4.9/10 食物

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