科布伦茨美居酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 1,575 评论

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Julius-Wegeler-Str.6, 56068 科布伦茨, 德国

描述

酒店其他优惠

  • 高速上网

  • 靠近莱茵河和城堡，地理位置优越

  • 靠近缆车和老城区

  • 景观房

  • 交通便利

我们的客房

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酒店位置

科布伦茨美居酒店

Julius-Wegeler-Str.6
56068 科布伦茨
德国

GPS:50.353722, 7.600685

电话
传真 +49 261 1361199

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

FINESSE

在装饰时尚的"Finesse"餐厅，您可以享用国际和当地特色菜肴。夏季，您可以在露台上一边俯瞰莱茵河景，一边享用美食。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  1,575 评论

TripAdvisor 评级  3.9/5  1,254 评论

Good location but tricky to access

Tripadvisor 评级 4.0/5

ew25 经 TripAdvisor 认证的评论

We have been visiting Koblenz for many years through family connections that are now deceased, and this was the first time we have been back since then and stayed in this hotel. The hotel is conveniently located for the attractions in the town and also to public transport, but is difficult to access, either by car or on foot, because of its proximity to a complex road junction, which has currently become worse due to reconstruction of the adjacent river Rhine bridge. Despite this, there was no significant noise in our bedroom on the 8th floor. In addition to its convenient location, it is one of the few hotels in Koblenz that has the use of a public car park, albeit for a daily discounted charge. We also found payment of the correct discounted parking charge problematic at the machine, despite our reasonable knowledge of German. The breakfast buffet was very good, but expensive, although cheaper if booked in advance as part of a B&B package, which we didn’t want to commit to for every day as we had other plans. We also found the hotel service to be a little impersonal. However, despite these comments, we will probably come again.

Dear ew25, Thank you for sharing your feedback regarding your recent stay at Mercure Hotel Koblenz. We appreciate your positive remarks about our location and breakfast offerings. It is delightful to know that you enjoyed the convenience of our proximity to local attractions and public transport, despite the current access challenges due to construction. We acknowledge your concerns regarding the accessibility of our hotel, and we are continually seeking ways to enhance our guests' experience in this regard. Your comments about the parking payment process will be noted, as we strive for a seamless experience for all our guests. Additionally, we understand that a more personable service can greatly enhance one’s stay, and we appreciate your input on this aspect. We are pleased to hear that you may consider returning to us in the future, and we look forward to welcoming you back. Best regards, Mercure Hotel Koblenz

Don’t rely on their booking system !

Tripadvisor 评级 1.0/5

Docstu Couples - 经 TripAdvisor 认证的评论

Booked a room well in advance and had email confirmation of the reservation from the hotel . Despite this , they denied all knowledge . The receptionist at least tried to help us find another hotel although we incurred additional expense . Shambolic !

Dear Guest, Thank you for sharing your experience with us. We sincerely regret that your reservation was not honored despite your confirmation, and we understand the inconvenience this caused. We appreciate your understanding as our team attempted to assist you in finding alternative accommodations. Your feedback is invaluable, and we will continue to work on improving our booking processes. Best regards, Mercure Hotel Koblenz

Overbooked, no room

Tripadvisor 评级 1.0/5

K8481QGmarkh Friends getaway - 经 TripAdvisor 认证的评论

Booked a room at this hotel to meetup with friends. Got a confirmation email and reservation number. However, on arrival, we were basically told the hotel was overbooked and there was no room for us. What a joke !

Dear Guest, We sincerely apologize for the inconveniences you experienced with your reservation. Overbookings can occasionally occur, and we regret that this has impacted your stay. Your feedback is invaluable to us and will be taken into account in our ongoing improvements. Best regards, Mercure Hotel Koblenz

Great stay!

Tripadvisor 评级 5.0/5

Martin N 商务住宿 - 经 TripAdvisor 认证的评论

Great hotel, breakfast buffet big and plenty, parking on site and walking distance to city centre. Would stay again. Privilege rooms have fridge which is a big plus to cool your own drinks.

Dear Guest, Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our breakfast buffet, the convenient parking, and the proximity to the city centre. We look forward to welcoming you back soon. Best regards, Mercure Hotel Koblenz

Lovely room.

Tripadvisor 评级 5.0/5

annetteh437 Couples - 经 TripAdvisor 认证的评论

A lovely hotel, nice staff. Very comfortable room and bed with tea/coffee making and fridge. Clean bathroom. The location is right on the river, unfortunately there are bridge works which make it a bit further to walk to river as some routes are closed. It’s about a 15 minute walk to the old town, cable car and boat departures.

Dear Guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the comfort of your room and appreciated our staff's service. We apologize for any inconvenience caused by the bridge works affecting your access to the river, and we hope this did not detract from your overall experience. We look forward to welcoming you back for another lovely stay in the future. Best regards, Mercure Hotel Koblenz

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其他网络用户评价我们的酒店

  • 721 评论 8.8/10 位置
  • 1,047 评论 7.3/10 房间
  • 801 评论 7.5/10 服务
  • 9 评论 6.1/10 上网
  • 676 评论 7.9/10 早餐
  • 425 评论 6/10 舒适度
  • 385 评论 6.5/10 清洁度
  • 281 评论 3.9/10 性价比

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