Mercure Hotel Koblenz 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,631 件のレビュー

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Mercure Hotel Koblenz - Image 1
Mercure Hotel Koblenz - Image 2
Mercure Hotel Koblenz - Image 3
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Julius-Wegeler-Str. 6, 56068 KOBLENZ, Germany

説明

ホテルのその他の情報

  • High-speed internet

  • Ideal location near the Rhine and the castle

  • Near the cable car and old town

  • Room with a view

  • Conveniently located

当ホテルの客室

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ホテル所在地

Mercure Hotel Koblenz

Julius-Wegeler-Str. 6
56068 KOBLENZ
Germany

GPS:50.353722, 7.600685

電話番号
ファックス +49 261 1361199

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

FINESSE

Enjoy international and regional specialties in our contemporary "Finesse" restaurant, open daily between midday and 9pm. During the summer months, you can enjoy your meal on our terrace with a view of the Rhine.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,631 件のレビュー

トリップアドバイザーの評価  4.0/5  1,228 件のレビュー

Terrible Service

トリップアドバイザーの評価 1.0/5

Cheezypuf Couples - トリップアドバイザー認証口コミ

We checked in smoothly and pressed the button for the lift. After a while it became apparent the lift wasn’t working. I returned to Reception and asked if the lifts were broken. I was informed that they weren’t, and no other guest had complained, so we could be assured that they were working fine. When we reached our floor I found the doors jammed half open. The next day I asked at Reception if we could get some coffee, as there was none in the room, despite a kettle and cups being provided. The Receptionist passed my request to a male colleague who advised that the provision of coffee was not possible, as it was scheduled for replenishment the next day. When I asked if I could be provided with some coffee in the meantime I was told it wasn’t possible. I asked him if we could borrow bikes. He told me to look downstairs at the machine and download an App. I asked him much it would cost and he told me to download the App. I said I would, but asked if he could just tell me the price please. He said this wasn’t possible. Finally, I asked if he could assist us with booking the Weindorf wine village right beside the hotel. He asked if I had the phone number, I said no. He said he was confident I’d be able to find it on Google. I explained I don’t speak German and would like his assistance booking it please. He said that this wasn’t possible. The room was fine, but the air conditioning sounded like an aircraft taking off, so we left the window ajar for ventilation, and were kept awake by road noise. In another hotel I might have asked for the AC to be fixed, but given my previous dealings with Reception we decided to just put up with it. I was surprised by the determination of the staff to refuse any assistance with what I feel are reasonable requests. I was pleased to leave.

Okay for a stop over. Wouldn’t stay longer than this due to aircon and parking

トリップアドバイザーの評価 3.0/5

MozzyYorkshire Friends getaway - トリップアドバイザー認証口コミ

Hotel is easy to find, just set back off the road. Check in was quick Rooms are clean and spacious. The room did have air con which only seemed to work during the day. Would make more sense to have it on during the night and leave it off in a morning. Breakfast was good. Coffee excellent as I drink espresso and this machine was separate to the main coffee machine. Hotel has been marked down due to been told our motorbikes were not allowed in the garage and had to be parked at the front on the hotel and lack of air con at night. Don’t market these facilities if you don’t allow the use of them.

Bad attitude hotel and restaurant

トリップアドバイザーの評価 1.0/5

EhudSpe ビジネス - トリップアドバイザー認証口コミ

We were a group of over 8 people wanted to have dinner with no previous reservation. The restaurant was completely empty, with no other people dining. The restaurant staff were very unpleasant and rude, didn’t really wanted to provide any service and gave us only 3 or 4 food options. We decided not to stay. Really surprised with the bad attitude of this place

No air-conditioning at night!!

トリップアドバイザーの評価 1.0/5

Z4777USkevinb トリップアドバイザー認証口コミ

One star for one reason: the hotel claims to have air conditioning. I moved several VIP guests (speakers at a convention) into this hotel due to a heatwave in August 2022, to take advantage of the air conditioning. I woke at night soaked in sweat. No air conditioning. The hotel did not tell me they were turning off the aircon at night, and sent an engineer. I was pretty sure it was working, as it worked during the daytime. The engineer was gracious enough to give me a heads-up that it was off at night. The manager I was dealing with was dishonest. We spent several thousand pounds (GBP) that week with hotel rooms. Never again. Don't trust their airconditioning. Avoid in summer!

Weekend trip to Koblenz

トリップアドバイザーの評価 5.0/5

SHfly747 Couples - トリップアドバイザー認証口コミ

Check in at Mercure was friendly and really informative by Lara, after explaining hotel info gave us a map of the area and told us where to go. We had a Privilege room on the 9th floor for 4 nights with river view and castle view, very nice room and with slippers and dressing gowns and free beers and soft drinks in the mini bar which was replenished daily. Hair dryer, coffee machine and a kettle, and water bottle per day. Housekeeping was very good and room serviced daily and clean towels daily. Breakfast is superb, definitely include in your room package. An amazing amount of different cold cuts and cheeses and fresh fruit, catering for vegans too. Cereals with a choice of milks. An egg chef to prepare fresh omelettes etc. staff very nice and keep everything topped up. Always somewhere to sit despite the hotel being very busy. All in all, an excellent stay and we had no problems.

Dear SHfly747, Thank you for sharing your positive experience from your weekend trip to Koblenz. We are delighted to hear that Lara provided you with friendly and informative check-in service, ensuring you had a comfortable stay in our Privilege room with a stunning view. It's great to know that you enjoyed the amenities such as slippers, dressing gowns, and the complimentary minibar offerings that were replenished daily. We are pleased that our housekeeping team maintained high standards throughout your stay. Your kind words about our superb breakfast selection, including options for vegans, are truly appreciated. We strive to offer a variety of choices to cater to all our guests' preferences. We are thrilled that you found our staff nice and attentive. Thank you for highlighting the cleanliness, service, and overall experience. We look forward to welcoming you back in the future. Warm regards, Mercure Hotel Koblenz

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 824 件のレビュー 8.8/10 ロケーション
  • 1,153 件のレビュー 7.2/10 客室
  • 913 件のレビュー 8/10 サービス
  • 14 件のレビュー 7.1/10 インターネット
  • 751 件のレビュー 8.4/10 朝食
  • 473 件のレビュー 5.9/10 快適さ
  • 414 件のレビュー 6.6/10 清潔さ
  • 264 件のレビュー 5/10 料理

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Koblenzのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。