メルキュールホテルマインツシティセンター 3.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 586 件のレビュー

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メルキュールホテルマインツシティセンター - Image 1
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メルキュールホテルマインツシティセンター - Image 4
Kaiserstrasse 7, 55116 マインツ, ドイツ

説明

ホテルのその他の情報

  • 中央駅と旧市街の間の最高のロケーションです

  • エアコンと簡易キッチンを備えた長期滞在向けの広々としたお部屋です。

  • 独立したシングルルームと連結したファミリールーム

  • ホテルから 100 m の手頃な料金の駐車場

  • 種類豊富な朝食ビュッフェは、グルテンやラクトースを含まないお料理をご用意しております。

当ホテルの客室

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ホテル所在地

メルキュールホテルマインツシティセンター

Kaiserstrasse 7
55116 マインツ
ドイツ

GPS:50.00302, 8.2615

電話番号
ファックス +49 6131 97107555

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • シャトル
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
建物付近
  • 駐車場

KAISERS LOUNGE AND BAR

忙しい 1 日の終わりには、居心地のよい「カイザースラウンジバー」でおくつろぎください。自慢のコーヒーや紅茶、ラインヘッセンとラインガウの厳選ワイン、またはビールをお楽しみいただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  586 件のレビュー

トリップアドバイザーの評価  4.0/5  16 件のレビュー

Hotel should be removed from Accor group

トリップアドバイザーの評価 2.0/5

Mike_hcmc ビジネス - トリップアドバイザー認証口コミ

Sadly a bad experience in mercure one day after a great one in Würzburg. Poor service at check-in, was told executive room at 180 eur had an issue with the air con. Temperature on 30 August was over 30 degrees. Asked for another room, just to be told no other room was available. Wonder if this is the penalty Accor platinum members have to pay to stay in this hotel… And t didn’t end there. I was asked repeatedly to tell them at what time I would have breakfast!! I kept repeating I did not know yet how long I would be sleeping as I was still suffering from jet lag. When asking what discount they would provide for the lack of air con, the staff remained silent and smiled. No compensation seems to be the rule in this hotel, not the customer is King but the owner. Sorry guys but I am used to better and won’t come back here. Claim was sent to Accor group

Dear Mike, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay at Mercure Mainz City Center. Your comments are truly concerning, and we appreciate you bringing them to our attention. We strive to provide the highest level of service to all our guests, and we regret that we fell short on this occasion. Please rest assured that your comments will be shared with the relevant teams for further review and improvement. We value your loyalty as an Accor platinum member, and we will address the issues you raised accordingly. Should you decide to give us another opportunity in the future, we will make every effort to ensure a more positive experience. Herzliche Grüße aus Mainz Mercure Hotel Mainz City Center Jürgen Axel, Hoteldirektor

好立地

お客さまの声 4.5/5

M カップル - 確認済みレビュー すべて

朝早くの到着だったにもかかわらずチェックインさせてもらい、大変感謝しています。 駅から近く便利な立地で、朝食も美味しかったです。部屋は機能的で快適でした。AllAccorGroupのホテルは、ある程度の水準が保たれているので、安心して宿泊できます。

Dear Guest, Thank you for your positive review! We are delighted to hear that you appreciated our convenient location, tasty breakfast, and comfortable rooms. Rest assured, Mercure Hotel Mainz City Center maintains a high standard for your peace of mind. Herzliche Grüße aus Mainz, Mercure Hotel Mainz City Center Jürgen Axel, Hoteldirektor

Wonderful plave

トリップアドバイザーの評価 5.0/5

kl417g トリップアドバイザー認証口コミ

Mr. Jürgen Axel and his staff are always very accommodating. We had guests for the parade on Rose Monday. They brought some comfortable chairs for our balcony. Mr. Axel reserves our balcony room a year in advance so sadly, you probably won’t get one.

Dear Mrs S., Thank you for sharing your positive experience at Mercure Hotel Mainz City Center. We are delighted to hear that our staff was accommodating during your stay. Be sure, we already reserved your room already for next year! :-) We look forward to welcoming you back on Rosenmontag 2025! Herzliche Grüße aus Mainz, Jürgen Axel, General Manager

Updated mid-century hotel.

トリップアドバイザーの評価 4.0/5

stephen_from_oxon トリップアドバイザー認証口コミ

Built in the optimistic, forward-looking climate of 1950s as the Hotel Europa this Mercure chain hotel has been recently refurbished in a style which reflects its original mid-century character. Many original features (such as the main staircase with its 50s graphic decoration) have been maintained, and the rooms equipped with appropriate but modern furniture and decor. Very clean, well-run hotel. Our only real gripe was the lack of much storage space. The tiny wardrobe was half-filled by a minibar and a safe, leaving very little space for the contents of our (small) suitcases. It’s an easy walk from the station, and the streets behind the hotel have some nice neighbourhood restaurants.

Dear Stephen, We very much appreciate your comments regarding your stay at the Mercure Hotel Mainz City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Great location in beautiful city of Mainz

トリップアドバイザーの評価 4.0/5

FrequenttravelerCdn トリップアドバイザー認証口コミ

Got upgraded as frequent Accor Hotel user. Privilege room is very nice, overlooking a small park, quiet neighbourhood, queen bed, tremendous shower, & good lighting. 2 blocks from main train station in Mainz, which is a beautiful city. Nice towels & bedding as well as soap, lotion, shampoo & conditioner dispensers. Room is reasonably quiet but with a little bit of traffic noise when windows open. Gift of 2 free drinks on check-in for my wife & I, which was a very nice touch. Also in easy walking distance of old town & many museums & cathedrals - many of which are pedestrian only streets also filled restaurants, bars & shops. Downside - only 1 English TV station (France 24) despite listing BBC, CNN, etc that actually have no signal. TV is small (much smaller & fewer stations than Mercure in Frankfurt). Advised safe not working on Saturday check-in at 3 PM, but never fixed before we left on Tuesday (although Monday was holiday). No light at inside front door. Coffee cups are too tall to fit under Krups machine & no milk (even powdered). Fridge is truly tiny & doesn’t keep anything cold. Small bar & restaurant only open for breakfast (€20 each). Location great, room nice & staff friendly so would stay again despite disappointments.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Mainz City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 527 件のレビュー 8.7/10 ロケーション
  • 673 件のレビュー 8/10 客室
  • 465 件のレビュー 8.9/10 サービス
  • 11 件のレビュー 6.7/10 インターネット
  • 389 件のレビュー 8.3/10 朝食
  • 236 件のレビュー 8.8/10 清潔さ
  • 112 件のレビュー 4.9/10 お値打ち度
  • 30 件のレビュー 4.3/10 バー＆飲料

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周辺の他の施設

マインツのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。