Mercure Hotel Koblenz bintang 4

Catatan tamu Avis (Peringkat ALL) 4.3/5 1.647 ulasan

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Mercure Hotel Koblenz - Image 1
Mercure Hotel Koblenz - Image 2
Mercure Hotel Koblenz - Image 3
Mercure Hotel Koblenz - Image 4
Julius-Wegeler-Str. 6, 56068 KOBLENZ, Germany

Deskripsi

Keistimewaan hotel

  • High-speed internet

  • Ideal location near the Rhine and the castle

  • Near the cable car and old town

  • Room with a view

  • Conveniently located

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Lokasi hotel

Mercure Hotel Koblenz

Julius-Wegeler-Str. 6
56068 KOBLENZ
Germany

GPS:50.353722, 7.600685

Telepon
Fax +49 261 1361199

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

FINESSE

Enjoy international and regional specialties in our contemporary "Finesse" restaurant, open daily between midday and 9pm. During the summer months, you can enjoy your meal on our terrace with a view of the Rhine.

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Peringkat ALL  4.3/5  1.647 ulasan

Peringkat TripAdvisor  4.0/5  1.222 ulasan

Okay for a stop over. Wouldn’t stay longer than this due to aircon and parking

Catatan Tripadvisor 3.0/5

MozzyYorkshire Friends getaway - Ulasan TripAdvisor tersertifikasi

Hotel is easy to find, just set back off the road. Check in was quick Rooms are clean and spacious. The room did have air con which only seemed to work during the day. Would make more sense to have it on during the night and leave it off in a morning. Breakfast was good. Coffee excellent as I drink espresso and this machine was separate to the main coffee machine. Hotel has been marked down due to been told our motorbikes were not allowed in the garage and had to be parked at the front on the hotel and lack of air con at night. Don’t market these facilities if you don’t allow the use of them.

Bad attitude hotel and restaurant

Catatan Tripadvisor 1.0/5

EhudSpe Bisnis - Ulasan TripAdvisor tersertifikasi

We were a group of over 8 people wanted to have dinner with no previous reservation. The restaurant was completely empty, with no other people dining. The restaurant staff were very unpleasant and rude, didn’t really wanted to provide any service and gave us only 3 or 4 food options. We decided not to stay. Really surprised with the bad attitude of this place

No air-conditioning at night!!

Catatan Tripadvisor 1.0/5

Z4777USkevinb Ulasan TripAdvisor tersertifikasi

One star for one reason: the hotel claims to have air conditioning. I moved several VIP guests (speakers at a convention) into this hotel due to a heatwave in August 2022, to take advantage of the air conditioning. I woke at night soaked in sweat. No air conditioning. The hotel did not tell me they were turning off the aircon at night, and sent an engineer. I was pretty sure it was working, as it worked during the daytime. The engineer was gracious enough to give me a heads-up that it was off at night. The manager I was dealing with was dishonest. We spent several thousand pounds (GBP) that week with hotel rooms. Never again. Don't trust their airconditioning. Avoid in summer!

Weekend trip to Koblenz

Catatan Tripadvisor 5.0/5

SHfly747 Couples - Ulasan TripAdvisor tersertifikasi

Check in at Mercure was friendly and really informative by Lara, after explaining hotel info gave us a map of the area and told us where to go. We had a Privilege room on the 9th floor for 4 nights with river view and castle view, very nice room and with slippers and dressing gowns and free beers and soft drinks in the mini bar which was replenished daily. Hair dryer, coffee machine and a kettle, and water bottle per day. Housekeeping was very good and room serviced daily and clean towels daily. Breakfast is superb, definitely include in your room package. An amazing amount of different cold cuts and cheeses and fresh fruit, catering for vegans too. Cereals with a choice of milks. An egg chef to prepare fresh omelettes etc. staff very nice and keep everything topped up. Always somewhere to sit despite the hotel being very busy. All in all, an excellent stay and we had no problems.

Dear SHfly747, Thank you for sharing your positive experience from your weekend trip to Koblenz. We are delighted to hear that Lara provided you with friendly and informative check-in service, ensuring you had a comfortable stay in our Privilege room with a stunning view. It's great to know that you enjoyed the amenities such as slippers, dressing gowns, and the complimentary minibar offerings that were replenished daily. We are pleased that our housekeeping team maintained high standards throughout your stay. Your kind words about our superb breakfast selection, including options for vegans, are truly appreciated. We strive to offer a variety of choices to cater to all our guests' preferences. We are thrilled that you found our staff nice and attentive. Thank you for highlighting the cleanliness, service, and overall experience. We look forward to welcoming you back in the future. Warm regards, Mercure Hotel Koblenz

Disappointed

Catatan Tripadvisor 3.0/5

arthurmichaelr2018 Friends getaway - Ulasan TripAdvisor tersertifikasi

Check in took far too long. While waiting I was able to get all the info on my phone 15mins before the check in staff. Our room was unacceptable as the shower flooded the floor. The staff seemed to know about this problem already. They upgraded us to a premium room. As a gold member why was I not upgraded at check in - no point in being a gold member if the hotel ignores the upgrade!! No parking for bikes despite having a 5 floor carpark. Unacceptable!!

Dear Mr. Arthur Michael R, We sincerely apologize for the inconvenience you experienced during check-in and with the room's shower condition. Your feedback is essential in helping us improve our services. Regarding upgrades, we strive to prioritize our loyal members, and we regret falling short on this occasion. As for parking, we have our own bicycle parking area on level -1 in the public underground garage. You can obtain the key from our staff at reception. I cannot explain where you got the information that we do not have a parking facility for our bicycles. . We appreciate your understanding and hope to welcome you back for an improved stay. Warm regards, Mercure Hotel Koblenz

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 830 ulasan 8.8/10 Lokasi
  • 1.170 ulasan 7.3/10 Kamar
  • 924 ulasan 8/10 Pelayanan
  • 14 ulasan 7.9/10 Internet
  • 763 ulasan 8.4/10 Sarapan
  • 477 ulasan 5.9/10 Kenyamanan
  • 423 ulasan 6.6/10 Kebersihan
  • 266 ulasan 5.2/10 Makanan

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