Mercure San Sebastián Monte Igueldo 4 gwiazdki

Ocena klientów (Ocena ALL) 4.1/5 Liczba opinii: 1 118

Mercure San Sebastián Monte Igueldo - Image 1
Mercure San Sebastián Monte Igueldo - Image 2
Mercure San Sebastián Monte Igueldo - Image 3
Mercure San Sebastián Monte Igueldo - Image 4

Opis

O hotelu

  • Hotel certified ALLSAFE by SGS

  • 2 minutes from the city by cable car

  • The pool is open from July 1, 2022 until the end of September 2022

  • RESTAURANT EL TORREON - get to know authentic Basque cuisine

  • Free parking

Nasze pokoje

Lokalizacja hotelu

Mercure San Sebastián Monte Igueldo

Paseo del Faro 134, HSS00345
20008 SAN SEBASTIAN
Spain

Pozycja GPS:43.321766, -2.009642

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.1/5  Liczba opinii: 1 118

Ocena TripAdvisor  3.5/5  Liczba opinii: 595

Four day break at iconic hotel

Ocena na stronie TripAdvisor 4.0/5

MrsRosieSymons Opinia zatwierdzona w TripAdvisor

The view is breathtaking. The hotel is clean and the staff generally are very helpful. The balcony for our privilege room enabled us to enjoy the panorama. Apart from slow service at the bar everything else was outstanding including the roof top swimming pool and decking.

Dear Symon, Thank you for taking the time to review your stay. We are delighted that you enjoyed the breathtaking views, the cleanliness of our hotel, and the helpfulness of our staff. It is wonderful to hear that the balcony of your Privilege room provided the perfect vantage point to appreciate the stunning panorama. However, we apologize for the slower service you experienced at our bar. While we always aim to deliver prompt service, it seems we fell short during your visit. We understand the importance of efficient service and appreciate your patience. Nonetheless, we are pleased to know that the rooftop swimming pool and decking added to the enjoyment of your stay. Finally, we take pride in our unique location, which offers the most beautiful view in the world, and are glad that this aspect of our hotel contributed positively to your experience. We are looking forward to welcoming you again. All the best! Hotel Monte Igueldo

Breathtaking views, but rooms, service and wifi can be improved

Ocena na stronie TripAdvisor 3.0/5

Lov0li Friends getaway - Opinia zatwierdzona w TripAdvisor

The views from San Sebastian Hotel are breathtaking and absolutely unbeatable. The reception staff were nice and friendly, making us feel welcome. The rooms were pleasant, clean, and also offered stunning views. However, the bar staff’s behavior was disappointing. They frequently appeared disgruntled and were arguing amongst themselves, especially during busy periods. It was evident that a new staff member was being trained, but the existing staff seemed impatient and stressed while instructing her. This lack of professionalism was noticeable and somewhat off-putting for guests. Additionally, the WiFi was horrible, making it difficult to stay connected. The walls were very thin; we could hear our neighbor’s TV (on the side of the wall not next to our bed) up until 1 AM. Overall, while the views and reception service were excellent, the experience at the bar, the WiFi quality, and the noise levels could use significant improvement.

Dear Li, Thank you very much for your review. We are delighted that you enjoyed the stunning views, the friendliness of our reception staff, and our rooms, which are designed to offer comfort alongside stunning vistas of San Sebastian. However, we apologize for certain aspects of your stay falling short of your expectations. Regarding the service in our bar, we understand that witnessing a lack of harmony among staff members can impact the atmosphere and guest experience. We will address this internally to ensure a professional and welcoming environment at all times. As for the WiFi connectivity, we acknowledge the importance of a reliable internet service and will look into improving this amenity promptly. Regarding soundproofing, we strive to provide a tranquil environment and will consider your feedback as we continually seek to enhance our guest's comfort. Nevertheless, we are pleased that you appreciated the cleanliness of our rooms, ensuring a hygienic and welcoming space for all our guests. The unique location of our hotel provides an unrivaled experience and we are glad that it contributed positively to your stay. We all hope that we may have the pleasure of welcoming you back in the future. Best wishes, Hotel Monte Igueldo

Better than expected

Ocena na stronie TripAdvisor 4.0/5

Ross H Opinia zatwierdzona w TripAdvisor

We booked his hotel and then started reading reviews about how terrible this hotel was. Fortunately it is nowhere as bad as the reviews state. Staff have been very good though often very busy! (Maybe understaffed?) good food and wine especially the breakfast buffet. Rooms are old but clean. Bed and pillows comfortable. We didn’t need the a/c while here. We received our welcome drinks. Small but adequate wine list

Dear Guest, Thank you for reviewing your recent experience. We are delighted that you enjoyed our attentive staff, delicious food and wine, particularly the breakfast buffet. It is wonderful to hear that the cleanliness of our rooms, the comfort of our beds and pillows, and the wine selection met your expectations. We are pleased that you appreciated the welcome drinks provided upon your arrival. We hope to welcome you back. All the best. Hotel Monte Igueldo

Disappointed

Ocena na stronie TripAdvisor 1.0/5

John S Opinia zatwierdzona w TripAdvisor

Fantastic location but that’s all that is good. Left the bar after sending a meal back twice as it was cold (very). Did not bother to eat. Hot breakfast self service from a cold slab, didn’t work! Regular Mercure customer, this is not up to their normal standards. We are looking for another hotel to spend the rest of our trip. Have to say I have never given a review like this before.

Dear John, Thank you for this review about your recent stay. We are delighted to hear that you found our location fantastic, offering what we believe to be some of the most beautiful views in the world. However, we regret to hear that our service did not meet your expectations, and we are saddened that your dining experience was unsatisfactory. We take pride in our gastronomic offerings, and it is disappointing to learn that the temperature of your meal was not up to the high standards we strive to maintain. Regarding the breakfast, we aim to provide a pleasant start to the day, and it seems we fell short in this regard. As a regular Mercure customer, your comfort and satisfaction are of utmost importance to us, and we are genuinely concerned that you felt the need to search for alternative accommodations. In closing, while we never wish for any of our guests to face such issues, we appreciate your candid review as it highlights areas where we can focus our efforts on improvement. Rest assured that we are dedicated to providing an exceptional experience to all our guests. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Hotel Monte Igueldo

Great Hotel away from the noise of the city

Ocena na stronie TripAdvisor 4.0/5

chiefhewho Couples - Opinia zatwierdzona w TripAdvisor

Beautiful location in historic building. The views are amazing, the room was clean and comfortable. Staff were great with helping meet any need we had. My only complaint was the restaurant was a bit pricey for what you received but but hey you have to pay for the convenience

Dear Guest, Thank you for taking the time to write this review. We're thrilled to hear that the stunning views and the comfort and cleanliness of your room contributed to a memorable stay. It's also heartening to know that our staff's attentive service met your needs effectively. Regarding your dining experience, we aim to provide exceptional value with our gastronomic offerings, complemented by our unique location, and we're committed to maintaining a balance between price and quality. Thank you again; we hope that you will return. Best wishes, Hotel Monte Igueldo

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 638 Liczba opinii 7.9/10 Lokalizacja
  • 1 382 Liczba opinii 7.3/10 Pokój
  • 892 Liczba opinii 5.3/10 Obsługa
  • 48 Liczba opinii 2.2/10 Internet
  • 404 Liczba opinii 5.2/10 Jedzenie
  • 377 Liczba opinii 4.7/10 Komfort
  • 355 Liczba opinii 6.7/10 Śniadanie
  • 246 Liczba opinii 3.7/10 Dobra oferta cenowa

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