Mercure San Sebastián Monte Igueldo bintang 4

Catatan tamu Avis (Peringkat ALL) 4.1/5 970 ulasan

Mercure San Sebastián Monte Igueldo - Image 1
Mercure San Sebastián Monte Igueldo - Image 2
Mercure San Sebastián Monte Igueldo - Image 3
Mercure San Sebastián Monte Igueldo - Image 4
Paseo del Faro 134, HSS00345, 20008 SAN SEBASTIAN, Spain

Deskripsi

Keistimewaan hotel

  • Hotel certified ALLSAFE by SGS

  • 2 minutes from the city by cable car

  • The pool is open from July 1, 2022 until the end of September 2022

  • RESTAURANT EL TORREON - get to know authentic Basque cuisine

  • Free parking

Akomodasi kami

Lokasi hotel

Mercure San Sebastián Monte Igueldo

Paseo del Faro 134, HSS00345
20008 SAN SEBASTIAN
Spain

GPS:43.321766, -2.009642

Telepon
Fax +34 943 21 50 28

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

Ulasan tamu kami

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Cari tahu selengkapnya

Peringkat ALL  4.1/5  970 ulasan

Peringkat TripAdvisor  3.5/5  608 ulasan

A hilltop hotel overlooking San Sebastián

Catatan Tripadvisor 2.0/5

AlanMichaelWard Couples - Ulasan TripAdvisor tersertifikasi

As an Accor Silver member with extensive international travel experience this was a disappointing stay to start a month long stay in Spain. Whilst the reception staff were friendly I felt our room allocation was poor. For our membership welcome drinks we thought the head barman wasn’t very welcoming or friendly. We couldn’t eat in the bar on our first night because of a large and quite noisy corporate event. Breakfast was disappointing both mornings particularly because of the cold fried eggs. In conclusion, quality management at this Accor property is in need of improvement.

Great view not so great rooms.

Catatan Tripadvisor 3.0/5

Resort68581504913 Couples - Ulasan TripAdvisor tersertifikasi

Great view from room but that’s where it stops. Conversations and worse , bathroom noise, was clearly heard from adjoining rooms. Service from staff was friendly from most but some (bar and dining) was a little surly). San Sebastián is a wonderful place to stay and similar views could be found from alternative accommodation - take that instead.

Dear Guest, Thanks for your review of our hotel. We are delighted that you enjoyed the breathtaking view from your room, which many of our guests have described as the most beautiful in the world, offering a unique location in a very special place. However, we regret that some aspects of your stay did not meet the standards you expected. We understand the importance of a peaceful environment, and we strive to ensure our soundproofing measures provide a comfortable and quiet stay for our guests. Additionally, we are sincerely sorry that the service did not meet your expectations. We will follow up on this with our team to enhance the quality of service we provide. Nonetheless, we hope that you found our location to be favorable, nestled atop Mount Igueldo, offering the best views of the city and an exclusive experience next to the historical funicular and amusement park. We hope to have the opportunity of welcoming you again in the future. Best wishes, Hotel Monte Igueldo

Four day break at iconic hotel

Catatan Tripadvisor 4.0/5

MrsRosieSymons Ulasan TripAdvisor tersertifikasi

The view is breathtaking. The hotel is clean and the staff generally are very helpful. The balcony for our privilege room enabled us to enjoy the panorama. Apart from slow service at the bar everything else was outstanding including the roof top swimming pool and decking.

Dear Symon, Thank you for taking the time to review your stay. We are delighted that you enjoyed the breathtaking views, the cleanliness of our hotel, and the helpfulness of our staff. It is wonderful to hear that the balcony of your Privilege room provided the perfect vantage point to appreciate the stunning panorama. However, we apologize for the slower service you experienced at our bar. While we always aim to deliver prompt service, it seems we fell short during your visit. We understand the importance of efficient service and appreciate your patience. Nonetheless, we are pleased to know that the rooftop swimming pool and decking added to the enjoyment of your stay. Finally, we take pride in our unique location, which offers the most beautiful view in the world, and are glad that this aspect of our hotel contributed positively to your experience. We are looking forward to welcoming you again. All the best! Hotel Monte Igueldo

Breathtaking views, but rooms, service and wifi can be improved

Catatan Tripadvisor 3.0/5

Lov0li Friends getaway - Ulasan TripAdvisor tersertifikasi

The views from San Sebastian Hotel are breathtaking and absolutely unbeatable. The reception staff were nice and friendly, making us feel welcome. The rooms were pleasant, clean, and also offered stunning views. However, the bar staff’s behavior was disappointing. They frequently appeared disgruntled and were arguing amongst themselves, especially during busy periods. It was evident that a new staff member was being trained, but the existing staff seemed impatient and stressed while instructing her. This lack of professionalism was noticeable and somewhat off-putting for guests. Additionally, the WiFi was horrible, making it difficult to stay connected. The walls were very thin; we could hear our neighbor’s TV (on the side of the wall not next to our bed) up until 1 AM. Overall, while the views and reception service were excellent, the experience at the bar, the WiFi quality, and the noise levels could use significant improvement.

Dear Li, Thank you very much for your review. We are delighted that you enjoyed the stunning views, the friendliness of our reception staff, and our rooms, which are designed to offer comfort alongside stunning vistas of San Sebastian. However, we apologize for certain aspects of your stay falling short of your expectations. Regarding the service in our bar, we understand that witnessing a lack of harmony among staff members can impact the atmosphere and guest experience. We will address this internally to ensure a professional and welcoming environment at all times. As for the WiFi connectivity, we acknowledge the importance of a reliable internet service and will look into improving this amenity promptly. Regarding soundproofing, we strive to provide a tranquil environment and will consider your feedback as we continually seek to enhance our guest's comfort. Nevertheless, we are pleased that you appreciated the cleanliness of our rooms, ensuring a hygienic and welcoming space for all our guests. The unique location of our hotel provides an unrivaled experience and we are glad that it contributed positively to your stay. We all hope that we may have the pleasure of welcoming you back in the future. Best wishes, Hotel Monte Igueldo

Better than expected

Catatan Tripadvisor 4.0/5

Ross H Ulasan TripAdvisor tersertifikasi

We booked his hotel and then started reading reviews about how terrible this hotel was. Fortunately it is nowhere as bad as the reviews state. Staff have been very good though often very busy! (Maybe understaffed?) good food and wine especially the breakfast buffet. Rooms are old but clean. Bed and pillows comfortable. We didn’t need the a/c while here. We received our welcome drinks. Small but adequate wine list

Dear Guest, Thank you for reviewing your recent experience. We are delighted that you enjoyed our attentive staff, delicious food and wine, particularly the breakfast buffet. It is wonderful to hear that the cleanliness of our rooms, the comfort of our beds and pillows, and the wine selection met your expectations. We are pleased that you appreciated the welcome drinks provided upon your arrival. We hope to welcome you back. All the best. Hotel Monte Igueldo

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 628 ulasan 8/10 Lokasi
  • 1.340 ulasan 7.3/10 Kamar
  • 833 ulasan 5/10 Pelayanan
  • 33 ulasan 1.1/10 Internet
  • 385 ulasan 5.1/10 Makanan
  • 362 ulasan 5.1/10 Kenyamanan
  • 357 ulasan 6.4/10 Sarapan
  • 248 ulasan 3.1/10 Kesepadanan nilai

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Regulasi pihak internal

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (termasuk PPN dan pajak liburan) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.