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Hôtel Mercure Paris La Défense Grande Arche 4성

고객 평점 3.9/5 3,589 리뷰

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Mercure Paris La Défense Grande Arche Hotel
지도에서 보아라.
+ 9 서비스

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  • Easy loft room in an urban industrial style, leafy and serene patio

  • Fiber-optic WIFI connection

  • Gym available for limited numbers

  • 11 Easy life seminar rooms, 500m ², daylight and modular

  • Advantage 5

Planet 21 참여 호텔로 서비스 산업의 지속 성장 가능을 위해 적극적으로 노력하고 있습니다.

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체크인 시간 : 14h00부터

체크아웃 시간 : 12h00까지

유료 서비스

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  • 24시간 리셉션 운영
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  • 피트니스 센터
비즈니스 서비스
  • 회의실 10개
  • 비즈니스 센터(직원 상주)
  • 복사/인쇄 서비스 이용 가능

호텔 위치

Hôtel Mercure Paris La Défense Grande Arche

17/20 Esplanade Ch. de Gaulle
Rue des Trois Fontanot
xxx
92000 nanterre
프랑스

전화: +33146696800

팩스: (+33)1/46696880

체크인 시간 : 14h00부터

체크아웃 시간 : 12h00까지

  • BOISSY ST LEGER/ ST GERMAIN LAYE :  1 LA DEFENSE

  • NANTERRE PREFECTURE - RER A :  A NANTERRE PREFECT

  • 비행기로

    PARIS LE BOURGET 25.4km / 15.78마일

  • 비행기로

    PARIS ORLY 27.3km / 16.96마일

  • 비행기로

    PARIS ROISSY CDG 30km / 18.75마일

  • 차로

    A14 1km / 0.62마일

  • 차로

    A86 1km / 0.62마일

  • 기차로

    PARIS ST LAZARRE 8km / 4마일

GPS :48.895195, 2.223648

숙박

Choose the type of room that suits you best: Privilege Rooms offer a wide range of services (Nespresso machine, iHome dock, 42" TV), while Standard Rooms are renovated in a modern and inviting style. We also have studios & apartments which offer independence, whether traveling alone or with others, with hotel services (room service, dry-cleaning service, fitness center, fully-equipped kitchen), according to your requirements & the length of your stay.

레스토랑 & 바

GOURMET SHOP

레스토랑 타입: 세계 각국의 요리

Whether it's a small snack, fortifying dinner or simple treat, discover our 24-hour Boutique for fresh and homemade produce (salads, dish of the day, desserts) complete with our Oh les Bocaux offer.

  • 월요일 닫은
  • 화요일 닫은
  • 수요일 닫은
  • 목요일 닫은
  • 금요일 닫은
  • 토요일 닫은
  • 일요일 닫은

LE BAR

The bar in the heart of our hotel, overlooking the patio, is the perfect place to enjoy a drink and benefit from our "La Boutique" catering offer.

비 계약 사진

미팅 및 이벤트

미팅룸

  • 미팅룸: 10개

  • 최대 사이즈: 129

  • 최대 수용 인원: 60 명

자세히 보기


Hôtel Mercure Paris La Défense Grande Arche 고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가 3.9/5

3,589 리뷰

tripadvisor

TripAdvisor 평가 3.5/5

752 리뷰

Convenient place for stay in Paris

트립어드바이저 평점 4.0/5

EwaEve Business - 15/12/2019 TripAdvisor 인증 리뷰

Just next to RER station, pretty quiet surrounding, clean, simple, convenient room, nice service, I will not take a breakfast for next time (not much for vegie or dieting). The hotel restaurant is the best choice for dinner.

Dear EwaEve, Thank you so much for this beautiful feedback ! I won't forget to share your suggestions about the breakfast and the veggie options. See you soon in Mercure Paris La Défense Grande Arche ! Best regards. Charlotte, Guest experience leader.

Nice stay in La Defense

트립어드바이저 평점 4.0/5

Zygmunt Ł Business - 23/09/2019 TripAdvisor 인증 리뷰

What is really great is the staff- friendly, smiled, very helpful and gentle. I like that kind of service! Hotel is nice, in quite good condition. The room was ok, with great TV, unfortunatelly majority of channels are french. Location is fantastic, connected also with the underground.

Dear Zygmunt Thank you so much for your this fantastic comment ! See you soon in Mercure Paris La Defense Grande Arche. Best regards. Charlotte, leader experience client

Poor service at Welcome Desk

트립어드바이저 평점 1.0/5

firminkouassi Couples - 17/07/2019 TripAdvisor 인증 리뷰

I did book a room + 1 champagne bottle. But at arrival, I did not receive the champagne and the employee refused to give me a bottle of champagne because she did note receive work instructions for that. I reminded to the employee at the welcome desk that I am a Platinum member , so I count on her professionalism to manage this issue due maybe to an oversight. But she maintained her decision . I asked to buy a new bottle, she said that the stock is sold out.

Dear firminkouassi, It is with particular attention that we have taken note of your comments following your stay at Hôtel Mercure Paris La Défense Grande Arche. We apologize for the inconvenience and we thank you for taking the time to write to us, We are very concerned to provide quality services to our customers, to improve them your comments are very precious to us. If we have the chance to welcome you again, I suggest you write to me at h1546-sb2@accor.com so that your arrival can be attended to. Despite this incident, we hope to keep your trust and remain listening to you. Looking forward to welcoming you to a Mercure hotel soon, please accept our best wishes. Charlotte, Leader Experience Client

Excellent stay

트립어드바이저 평점 5.0/5

bradylaw Family - 16/07/2019 TripAdvisor 인증 리뷰

We love this hotel. It has everything you need, great location, wonderful breakfast, and kind and helpful staff. We would definitely stay there in the future and recommend it to anyone needing to stay in the nanterre area.

Dear Bradylaw, We love your comment and hope to see you soon in Mercure Paris La Défense Grande Arche ! We wait for you :) Best regards. Charlotte, Leader Experience Client.

Perfect Buseniss Stay

트립어드바이저 평점 4.0/5

FarAway54355984045 Business - 03/12/2018 TripAdvisor 인증 리뷰

Good Hotel for a buseniss stay. Short 20 min walk from La Defense center. Or 1 stop on the red line.Why I take this hotel sometimes is to alter from the others in La Defense. It has a easy nice walk and after work there are plenty bars )after work drink' or restaurants on your way

Dear guest, What a pleasure to read your feedback ! 😊 Your satisfaction is a priority and we 're really happy to constat that our hotel and the evnrionment responded to your expectations. We wish you a beautiful day, Théodore Guest relation

Incompetent Staff

트립어드바이저 평점 1.0/5

IslanderPaul13 Couples - 22/08/2018 TripAdvisor 인증 리뷰

Where else in the world do you need to knock on glass wall because the door to the reception is locked and the receptionist needs to walk there and press the exit button so you can enter to even start checking in?Scenario: 11PM after a hot summer day walking around Paris. We were given the keys, were assigned room 414, great! We were told to walk to the other building, yes the hotel has two buildings. Key would not work, but another guest pressed the exit button from the inside so we can enter. Went to 4th floor, there is no room 414. Went back to the other building to tell the staff (he is black and bald, I didn't get his name) that there is no room 414 there because rooms start at 421. He did not believe it, he went with us to the other building so we walked again. He went with us to the 4th floor of the other building, then we were able to show him that there is no room 414 there. Great again! When we returned to the main building, he found out that he could not get in, because, remember what I said ealier about the door? Yes, it is locked. He knocked at the glass walls like I did earlier, then his colleague pressed the exit button so we can all enter.We went up to the 4th floor of the main building and voila, room 414 was there! Then there's the other problem. He gave us "swipe" keys but the door only accepts contactless keys. I went down to reception again to ask for contactless keys. I pointed at the glass box containing used keys to emphasize that I need contactless keys. He told me that the swipe key should work and because he did not believe me, he went with me to room 414. Then he realised his fault and I told him I didn't want to go back down again. He went to get the correct keys. By this time, it is already 11:33pm and we were really tired. I'm a Gold LCAH member but no welcome drink was offered and seriously, I didn't really bother asking for it. WHAT A DISASTER!

Thank you for taking the time to tell us about your experience at the Mercure Paris La Defense Grande Arche. I am really sorry that your experience did not meet your expectations. Our Global operation manager will contact you today to discuss with you about your stay. This event is really unfortunate and your night auditor will benefit from a new formation to avoid theses situations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future! Roland WARDINI General Manager

New Year in Paris

트립어드바이저 평점 4.0/5

GMRausis Couples - 04/01/2018 TripAdvisor 인증 리뷰

The location is great, just in front of the RER station "Nanterre prefecture", two station from the biggest Paris attractions. I would recommend to book 6th-7th floors in a privilege room, equipped with Nespresso machine and many other extras for the perfect leisure or business stay.

Hello, We very much appreciate your comments regarding your stay at the Hotel Mercure Paris La Defense Grande Arche! We are happy you had a great time with us and we wish you all the best for 2018! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roland WARDINI, General Manager

매우 친절

고객 평점 4.0/5

Seolah K. 비즈니스 - 19/10/2017 전체(All) 통지 확인

침대가 매우 편안했고, 직원들이 친절해서 좋았음. The bed was very comfortable, and the crews were very kind. 객실의 청소 상태가 조금 불량했고 처음 들어왔을 때 부터 쓰레기통에 누군가의 쓰레기가 있었음. The room was not so clean, and there was somebody's stuff in the garbage can.

K. Seolah님께, Hôtel Mercure Paris La Défense Grande Arche 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. Joëlle DUCRAUX, guest experience manager

A business trip to Nantere Paris

트립어드바이저 평점 4.0/5

sriok Business - 17/09/2017 TripAdvisor 인증 리뷰

happen to stay this hotel, as recommended by my hosts, I preferred Mercure brand as this provide value for money as I was traveling alone and most of the time on meetings used this place only for spending nights, the breakfast was good, compared to my expectation. It was bit disturbing in night as the room was facing road, some lights peeping through window blinds The place is easily accessible and good for single stay

Hello, We very much appreciate your comments regarding your stay at the Hotel Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roland WARDINI, General Manager

MERCURE GRANDE ARCHE

트립어드바이저 평점 5.0/5

David G Business - 13/02/2017 TripAdvisor 인증 리뷰

Having 2 entrance doors causes confusion if you order a cab. Only 1 entrance is actually in use. Reception staff very helpful. Plenty of small eateries around, but close early. Bakery and supermarket very close by, very convenient.

Hello, We very much appreciate your comments regarding your stay at the Hotel Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback about our staff. I will share your comments them. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. See you soon! Sincerely, Roland WARDINI
고객 평점 4.0/5

익명 가족 - 14/08/2016 전체(All) 통지 확인

비교적 깨끗한 객실이었고 별 불편 없이 투숙을 했으나 주방을 이용할 수 있었으나 식기세척에 대한 안내가 없었다. 식기세척 도구가 준비 되어 있지 않았다. 에어콘디셔너의 기능이 약해 좀 더웠다.

고객 평점 3.5/5

익명 가족 - 10/05/2016 전체(All) 통지 확인

전반적으로 호택 객실은 좋았고 Desk직원의 친절도는 좋았으나 아침식사의 Quality가 다른 지역의 Mercure호텔보다 조금 질이 떨어지는 편이었음.

Paris stay

트립어드바이저 평점 5.0/5

eaq379 Family - 18/04/2016 TripAdvisor 인증 리뷰

Staying at this hotel was a pleasure for the entire family. The amenities were great, the hotel was comfortable and very clean, the location was easily accessible by car and metro and we had a nice restful evening.

Would benefit of some refreshment.

트립어드바이저 평점 3.0/5

Jean C Business - 31/01/2016 TripAdvisor 인증 리뷰

This Mercure is conveniently located at the extreme west-end of La Défense. If the weather is fine, walking to La Grande Arche is just a 10 min journey. Otherwise the Nanterre Prefecture RER is very close by. The hotel would benefit in a bit of refreshment. My room (Executive on the 7th floor) was not entirely clean: fluff was wandering on the carpet.. Bed was OK and room equipment too. Breakfast was fine, with a good range of food and freshly squeezed fruit juice

Dear Guest, We are sincerely sorry to learn the annoyances that were yours during your stay and we present our most sincere apologies. Rest assured that corrective measures will be rapidly implemented in order to better meet your expectations. We hope to welcome you again at the Mercure Paris La Défense Grande Arche. Sincerely C de Giafferi

My Biggest Mistake

트립어드바이저 평점 1.0/5

Alemirati Business - 20/03/2015 TripAdvisor 인증 리뷰

When I booked at this Hotel the reason was a good bast experience with Mercure Brand but I have been surprise that the Apartment part of the Hotel is completely different in its quality than the Hotel also the Apartment is in another building out of the Hotel and the information about it in the Hotel site is wrong because when I booked its mention that the The apartment has Equipped kitchen, but this information is false and misleading because the apartment that was given to me there is no kitchen at all the only good thing in this Hotel is that it have a very nice friendly and helpful recepition staff and in General I dont recomind this Hotel to any customer but I advice whom planing to book in this Hotel is to avoids to book an apartment because the apartment building is uncomfortable and the maintenance is so rickety with a very bad lighting also Apartments are not worth the price offered by the hotel

Dear guest Thank you for taking the time to leave a few comments regarding your stay at the Hotel Mercure Residence Defense Grande Arche. We find that it did not fully to your satisfaction, please accept our apologies. We have taken note of your comments regarding apartments. We hope to welcome you again at the Mercure Paris La Défense Grande Arche. Best resgards C de Giafferi General Manager

Boiling hot, lousy bed

트립어드바이저 평점 2.0/5

JSA2286 Business - 17/03/2015 TripAdvisor 인증 리뷰

Hotel was average, carpets were dirty and common areas dated and run down. Rooms were like sauna's and cooling did not work and hotel seemed to do little to solve the issue. Bed was substandard and rock hard. Breakfast buffet was good.

Dear guest, We are sincerely sorry to learn the hassles that were yours during your stay and we present our most sincere apologies. Our technical manager was immediately informed of your remarks. Be assured that corrective measures will be quickly implemented to better meet your expectations. We look forward to welcoming you again very soon, and so regain your confidence. Best regards C de Giafferi General Manager

Great location

트립어드바이저 평점 4.0/5

Griffons Business - 16/02/2015 TripAdvisor 인증 리뷰

This is a great location if you either have business in the local area or if you need to go to Paris. You are only a few steps away from the RER station. The rooms are surprisingly quiet with the RER right underneath. There is a local grocery to purchase snacks and other necessities.

Dear Griffons, We thank you for your comment and we hope to welcome you anytime soon in our hotel. Best Regards,

Over priced for the cost

트립어드바이저 평점 2.0/5

Steve H Business - 21/10/2013 TripAdvisor 인증 리뷰

At £170/night i thought this would be a good hotel however this is not the case. The hotel reception is one side of a plaza and the room (where i stayed) was on the other. Breakfast is therefore served a short walk away - not pleasant when its raining!. The room only had a small table to work from which also hosted the coffee making facilities and was round - not the sort of thing a business user wants. the bathroom was poorly designed (shortest shower screen I have ever used) and having a shower meant that the water ran onto the floor flooding the bathroom - that's why it probably smelt of damp.

Dear Guest We thank you for taking the time to leave a few comments regarding your stay at the Hotel Mercure Residence Defense Park. Sorry that the service was not up to your expectations, and please accept our sincerest apologies. Be assured that quality is a major point for me and my team. Please note, that we have executive rooms which are more adapted to your needs. In the meantime, please believe in expressing our best wishes. Best regards Christelle de Giafferi General manager

Nice business hotel at the RER station Nanterre-Prefecture. Kind of pricey, though.

트립어드바이저 평점 4.0/5

jalve Solo travel - 04/07/2013 TripAdvisor 인증 리뷰

Service was excellent at the reception - friendly and no lines. The room was big for Paris, and the air conditioner worked. Beds were on the firm side, which I liked. The trains make some noise, but not too bad. Breakfast was okay but nothing special.

Cher client Un grand merci pour votre commentaire. Mes équipes et moi-même sommes ravis de lire que vous appréciez notre hôtel. Nous espérons vous accueillir à nouveau à l'hôtel résidence Mercure Paris Défense Parc. Très cordialement, C de Giafferi Directrice

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