Mercure Hotel Ingolstadt 4성

고객 평점 (ALL 평가) 4.4/5 698 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Mercure Hotel Ingolstadt - Image 1
Mercure Hotel Ingolstadt - Image 2
Mercure Hotel Ingolstadt - Image 3
Mercure Hotel Ingolstadt - Image 4
Hans-Denck-Str.21, 85051 INGOLSTADT, Germany

호텔설명

호텔 추가 정보

  • Parking at the hotel.

  • Quiet location on the outskirts of the city.

  • Family atmosphere.

  • Free WIFI

  • Modern leisure area

숙박

호텔 위치

Mercure Hotel Ingolstadt

Hans-Denck-Str.21
85051 INGOLSTADT
Germany

GPS:48.727686, 11.413234

전화

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물이 금지되어있다
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 조식
  • 회의실
  • 100% 금연 호텔

아침밥

Extensive breakfast buffet daily with many tasty offerings. If requested, breakfast is served in your room.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  698 리뷰

TripAdvisor 평가  4.0/5  386 리뷰

조용한 위치

고객 평점 3.5/5

Sunee 가족 - 전체(All) 통지 확인

주변이 조용한 곳에 위치하고 있습니다 도시가 아님에도 주차료 지불이 아쉽네요

Dear Seon Hee Y., We appreciate your comments regarding your stay at the Mercure Hotel Ingolstadt. It is always a pleasure to receive positive feedback about our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariana Hernández

Appalling Service and Management: A Hotel to Avoid!

트립어드바이저 평점 1.0/5

tungjj TripAdvisor 인증 리뷰

I cannot express how deeply disappointed and infuriated I am with the appalling service I received at this 4 stars hotel (it is a joke 4 star with this kind of service). My stay, which should have been a pleasant experience, was marred by the unprofessional conduct of the senior manager, who demonstrated a complete lack of respect for customers. My ordeal began on September 7th when I checked in, having booked a room rate that clearly included breakfast. The front desk staff insisted on a deposit or full payment upfront, I totally understood on this and I opted to pay in full, expecting no further issues. However, on September 8th, during check-out, I was slapped with an additional charge of EUR 18.80. Why, you ask? Well, the hotel had arbitrarily split the bill into two parts, one for accommodation and another for breakfast, without any prior notification. Given that this was a business trip, my company policy stipulates a single transaction on one credit card. So, I requested a simple reversal and consolidation of the charges into one transaction as per our booking. Shockingly, the front desk staff flatly refused to accommodate my request. When I insisted on speaking with the front desk manager, the manager come out and did not introduce herself, she is with a long golden hair. Of course, I expected senior staff should be able to accommodate my simple request or at least give me a good explanation why cannot, but it did not go what I expect, in fact, the situation went from bad to worse. Mandy Wunderlich, who I later discovered was the general manager based on her photo online, exhibited a shocking lack of professionalism and customer service skills. Instead of addressing the issue rationally, she raised her voice, used aggressive body language, and shouted at us to "Go, Go!" This behavior was not only embarrassing but entirely unacceptable for a hotel that boasts a four-star rating. I was left astounded by this encounter. If a hotel's general manager, who is expected to set an example for the entire staff, behaves in such an appalling manner, it's no wonder the rest of the team lacks courtesy and professionalism. Individuals like Mandy should not hold senior positions in the service industry, tarnishing the reputation of the hotel and leaving guests with unforgettable negative experiences. In conclusion, my stay at this hotel was marred by abysmal service and a shocking display of unprofessionalism from the senior management. I strongly advise anyone considering a stay here to think twice and explore other options. This establishment does not deserve your hard-earned money, and its management should be held accountable for their disgraceful conduct.

깨끗함

고객 평점 5.0/5

Jong K. P. 커플 - 전체(All) 통지 확인

깨끗하고 조용함. 전기차 충전기가 없어서 아쉬움.

Dear jong kwan p., We very much appreciate your comments regarding your stay at the Mercure Hotel Ingolstadt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Verena Wagner

Off the beating path

트립어드바이저 평점 4.0/5

shadgerami Friends getaway - TripAdvisor 인증 리뷰

Very good hotel with pleasant staff. No hassle checking and the room was satisfactory. Bed was firm but the Pillows very soft and not comfortable. Free parking on site with very good breakfast. Location is the only drawback.

Pleasant hotel

트립어드바이저 평점 5.0/5

keith_mcqueen Couples - TripAdvisor 인증 리뷰

The hotel is quiet and the staff are friendly and helpful. The rooms are clean and well maintained. The restaurant is well run and the food is very good. We have stayed there on a number of occasions and have not had any criticisms on any aspect of our stay.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 239 리뷰 8.2/10 위치
  • 476 리뷰 7.3/10 객실
  • 395 리뷰 9.3/10 서비스
  • 11 리뷰 9.4/10 인터넷 가격
  • 325 리뷰 9/10 조식
  • 321 리뷰 7.5/10 안락함
  • 167 리뷰 8.1/10 청결도
  • 133 리뷰 3.2/10 레스토랑

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주변에 있는 다른 시설

Ingolstadt 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.