Novotel Phuket Resort

Unexperience staff memebers. Verry bad experience with the staff in this hotel. Whe booked a room but the problems started when whe contact the hotel trough email. Whe wanted to change our checkin date wich whas fine. But after that i needed to get my voucher points back. After this it wasnt possible to communicatie with thus staff members . There were lie about everything and blaming accor. Contacted accor many times and accor explained me the resposibylity lies down with the novotel itsself as for the payment and the voucher poiints but no this hotel is blaming accor. Its also turns out that the staff using google translate to read but to make things whorse the sendibg email while using google translate wich causes a lot of miscommunication. And this isn't the first time that I got problems with novotel. It's looks like the novotel branch are untrained unexperience staff members. I whas suprised because the hotel manager didn't steppin mainly because I think of the poor English. In my opinion you can't use Google translate to send whole email to guests and let untrained and unexpreince staff members doing their job while they definitely don't know what they doing. If you can avoid this hotel please avoid this hotel. There are better hotel in phuket. This is such a waste of your money. Last but not least. They decided on their own that I have to pay upon arrival while I payed with my credit card and te question wich I didn't expect is that they asked me " if this is a bussines credit card or a personal credit card" sorry but this whas the stupids question I have ever seen in my entire life. It doesn't matter wich cc card you use as long the same is same as on your passport. Besides of that, it is not relevant to ask this to guests. They need to identify themselves upon arrival with their cc card and passport. It would be nice if this staff members as mention above getting a proper training course because this makes no sense at all for a 4 star hotel. And the hotel manager could steppin but ofcourse the manager didn't steppin as usual with the novotel branch.

No check in eu senti falta de um bom welcome pela recepcionista ! Não sei se ela entendia o meu Inglês . A princípio ela não queria me dar o meu Welcome drink ! Depois foi conversar com alguém lá dentro no escritório e voltou com o voucher ! No mais as instalações são boas , os funcionários bastante prestativos . E a vista sensacional !

The reception staff here are lovely, greeting every day, clean rooms, good views, love it here and will come back again soon. see you again novotel i love novotel,thank you for well come me very me 🫶🏻🫶🏻

Good view i like swimming Love the pool and breakfast The receptionist is nice. clean room, delicious food Kat and jue nan at front she friendly and good services convenient transportation thank you

Everything was good, the breakfast is variety food, the room was so good and the view was amazing, enjoyed my stay so much thank you 🥰 her is paradise In Phuket and we like to share our experiences from out stay to u thank front office so much