머큐어 파리 오페라 가르니에 호텔 & 스파 4성

고객 평점 (ALL 평가) 4.5/5 2,026 리뷰

머큐어 파리 오페라 가르니에 호텔 & 스파 - Image 1
머큐어 파리 오페라 가르니에 호텔 & 스파 - Image 2
머큐어 파리 오페라 가르니에 호텔 & 스파 - Image 3
머큐어 파리 오페라 가르니에 호텔 & 스파 - Image 4
4 rue de l 'Isly, 75008 파리, 프랑스

호텔설명

호텔 추가 정보

  • 파리 중심부에 위치한 호텔, 오페라 가르니에에서 아주 가까운 거리에 있습니다. Green Key 인증

  • 스파 히소프® 파리 오페라: 터키식 목욕탕, 1인 및 2인용 마사지 부스, 피트니스 룸...

  • 룸 서비스는 오전 7시부터 오후 11시까지 이용 가능합니다.

  • 테라스: 푸른 잎사귀로 둘러싸인 벽이 있는 조용한 실내 정원

  • 파트너 주차장 도보 4분 거리

숙박

호텔 위치

머큐어 파리 오페라 가르니에 호텔 & 스파

4 rue de l 'Isly
75008 파리
프랑스

GPS:48.874806, 2.326376

전화
팩스 +33 1 43 87 32 22

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 애완 동물 동반
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 100% 금연 호텔
  • 룸 서비스
호텔 인근
  • 주차장

BAR

건축적이고 시적인 나무 옆 중앙 벤치 주변의 이 바는 만나서, 엄선된 머큐리 와인을 교환하고 공유할 수 있는 이상적인 장소입니다. 야채 벽의 쾌적한 옥내 테라스

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자세히 보기

ALL 평가  4.5/5  2,026 리뷰

TripAdvisor 평가  3.9/5  1,648 리뷰

2025으뜸 시설

고객 평점 5.0/5

Yeji K. 커플 - 전체(All) 통지 확인

너무친절함 매우 감사합니다

Dear Mrs. K., Thank you so much for your kind words and for taking the time to share your feedback. We’re delighted to hear that you enjoyed your stay and appreciated both our hospitality and our convenient location. It was a real pleasure having you with us, and we truly hope to welcome you back again soon ! Warm regards, Maléna - Réception

1/5 — Deeply Disappointing and Invasive Experience

트립어드바이저 평점 1.0/5

John N TripAdvisor 인증 리뷰

I stayed at Mercure Paris Opéra Garnier and had one of the most uncomfortable hotel experiences I’ve ever had. The main issue was the complete lack of respect for privacy. I placed a clear “Do Not Disturb” sign on my door (written in both French and English) and even personally asked reception to ensure no one entered my room. Despite this, staff entered while I was out, removed the sign, redid the room, and moved all my belongings — including intimate personal items. When I raised this with reception, they claimed the sign said something else until I showed it to them in person. I again made it clear that no one was to enter. Yet two days later, while I was in the room and not dressed, staff opened the door and tried to come in — even though the Do Not Disturb sign was still up and the door was locked from the inside. What is the point of having a lock or DND sign if staff ignore both? I felt completely exposed and anxious knowing that anyone could enter at any time. As for the “upgraded” Privilege Room — it was grossly misleading. The room was tiny, not even large enough for two suitcases, and the walls were oddly angled, cutting into the usable space. The bathroom was not as advertised; instead of the pictured rain shower, I had a bathtub with a small handheld head. The website also shows a balcony, which was another complete falsehood — there was none. For nearly €300 (about $500 AUD) per night, this hotel failed on every level — comfort, honesty, privacy, and basic guest respect. To make matters worse, there’s no occupied indicator on the reception toilet — multiple people tried to open the door while I was inside. Not a good start or end to an already uncomfortable stay. Avoid this hotel at all costs.

Dear John, Thank you for your feedback regarding your stay We would like to apologize for having entered and cleaned your room We are deeply sorry for the inconvenience because we had the information that you did not want the room being cleaned We checked the different entries in your room with the key software and nobody entered in your room on October 18th and 20th However, on October 19th, there has been a misunderstanding with the instructions between our different services and we indeed cleaned your room on that day As a commercial gesture, we would like to offer you a 50% refund for this night This will be automatically refunded on the credit card used for the reservation Please accept our apologizes for the inconvenience We hope to have a chance to welcome you again for another stay in Paris Best regards

고객 평점 4.5/5

Jihye K. 가족 - 전체(All) 통지 확인

유럽에서 이렇게 청결한 호텔을 찾기는 어려운데 너무 쾌적하고 깨끗했습니다.

김 여사님, 소중한 후기와 90점이라는 높은 평점을 진심으로 감사드립니다! 저희 호텔의 뛰어난 위치와 청결 상태를 특히 만족하셨다니 매우 기쁩니다. 청결과 편안함에 대한 칭찬에 저희 모두 큰 감동을 받았습니다. 저희 팀은 항상 높은 품질 기준을 유지하여 고객님께 쾌적하고 편안한 숙박을 제공하기 위해 최선을 다하고 있습니다. 업그레이드는 항상 객실 상황에 따라 가능하며, 저희는 고객님께 최상의 서비스를 제공하기 위해 항상 노력하고 있습니다. 고객님께서 저희 호텔에서의 경험이 기대에 부응했다는 사실을 알게 되어 정말 기쁩니다. 앞으로도 유럽 방문 시, 그리고 물론 파리에서 다시 뵐 수 있기를 진심으로 기대합니다! 감사합니다. 진심을 담아, 티야 – 리셉션 드림

Great convenient location, lots of places to eat and shop

트립어드바이저 평점 5.0/5

Orange888 TripAdvisor 인증 리뷰

This hotel is located close to Saint-Lazare station and short walk to famous department stores Printemps and Galleries Lafayette. The only watchout is the noise from restaurants across that street but it had minimal impact on us since the noise subsides by around 11pm. The other tip is the directions on Google Maps/Uber drivers...they tend to get directed to drop us off at the end of the one-way street. If you need the car to go the front door of the hotel, ask the driver to enter the d'Ilsy from Rue de Rome (and not Rue du Havre). Lastly, the rooms were clean and bed was comfortable.

Dear Orange888, Thank you for your kind words regarding your recent stay at Mercure Paris Opéra Garnier Hôtel & Spa. We are delighted to hear that you appreciated our convenient location, and hope you could enjoy Paris thanks to it. We are also glad that the comfort of the cleanliness of our rooms were to your liking, and hope to give you a service as satisfying as this one for your next stay. We acknowledge your feedback about the noise from nearby restaurants, and we appreciate your understanding of the situation. Your tip regarding the best route for drivers is very helpful, and we will be sure to share it with our future guests to enhance their arrival experience. Thank you once again for your valuable insights. We hope to have the pleasure of welcoming you back in the future. Best regards, Lilas - Front desk

BED BUGS!!!!!! ALSO DEAD MOSQUITOES IN ROOM

트립어드바이저 평점 2.0/5

Chloe A TripAdvisor 인증 리뷰

My partner and I decided to visit Paris for our first trip away together since having our daughter—a special getaway to reconnect and enjoy each other’s company. Upon arrival, we were slightly disappointed to find that the room we’d booked looked nothing like the photos online. Still, we didn’t make a fuss, as we only planned to sleep there and spend most of our time out exploring. We arrived Friday afternoon, went out for dinner in the evening, and even ordered the same food and drinks. Everything seemed lovely. Back at the hotel, we went to bed, but on Saturday morning my partner noticed a few bites on his body. We didn’t think much of it at first, assuming they were mosquito bites, especially since we saw several dead mosquitoes in the room. By midday Saturday, my partner began feeling unwell. We returned to the hotel for him to shower and rest, but he didn’t want to let it ruin our trip, so we went out for dinner that evening. Later that night, around 1 a.m., he woke up feeling very sick and began vomiting. This was strange, as we’d eaten exactly the same food and I felt fine. On Sunday morning, we woke to find my partner covered in bites and unable to eat. By Monday evening, we returned home, and on Tuesday morning we contacted a doctor because the bites had started oozing yellow pus. The doctor confirmed these were not mosquito bites but bed bug bites that had become infected—25 bites in total. This is absolutely unacceptable and disgusting. While the hotel’s garden was lovely, the food was good, and the staff were pleasant, the fact that guests can be “eaten alive” by bed bugs makes it impossible to recommend staying here.

Dear Chloé, First of all, thank you for taking the time to discuss this situation with me last week by telephone. As mentioned during this conversation, we are sincerely sorry about the health issues faced by your partner. The comfort and well-being of our guests are our top priority, and that’s why we take your feedback very seriously. I would like to assure you that our hotel does not have any issues with bed bugs. While it can occasionally happen, like all public properties, as we do not have control over the personal items of the guests we welcome, we remain extremely reactive if such a case occurs to ensure immediate extermination. We maintain a high level of vigilance and have strict procedures to avoid this kind of situation. Daily checks are carried out by our housekeeping team, who are instructed to thoroughly inspect and clean each room. Preventive and repellent products are also applied regularly, and all our beds are equipped with bedbug-proof mattress protectors to limit any potential risks. Moreover, we work with a specialized external company which performs regular periodic checks, including expert dog inspections, to prevent this type of situation. Following your comment, an additional in-depth inspection has been requested to ensure that the room you occupied is fully secure for our future guests. It has been confirmed there was no bed bugs in the room you occupied. As kindly explained during our phone call, given the appearance of the marks and the symptoms described, this could very likely be an allergic reaction to mosquito bites rather than bed bugs. Bed bugs usually cause itching but not the type of physical reactions you have mentioned. In any case, it would be highly recommended to consult another doctor if your partner reacts so strongly to mosquito bites. We fully understand your disappointment and sincerely regret that your trip, which should have been a pleasant moment for you both, was affected in this way. Please know that I always remain at your disposal by phone, the usual direct line, or e-mail should you wish to discuss this matter further. Above all, I sincerely hope that your partner feels better very soon and I will not hesitate to keep being implied should I can provide more assistance. Once again, we are truly sorry for the experience you had and thank you for bringing this matter to our attention. Sincerely, Carla – Front Desk Assistant Manager Mercure Paris Opéra Garnier Hôtel & Spa

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 665 리뷰 9.6/10 위치
  • 845 리뷰 6.2/10 객실
  • 942 리뷰 9.2/10 서비스
  • 8 리뷰 5.8/10 인터넷 가격
  • 528 리뷰 3.4/10 안락함
  • 379 리뷰 8.8/10 조식
  • 272 리뷰 8.7/10 청결도

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