Mercure Paris Opéra Garnier Hotel & Spa

Dear Mrs SILVIA A., Many thanks for taking the time to share your experience of your recent stay in our hotel. It is essential for us to provide to our guests a service of quality and we are happy to see that your stay met your expectations. We noted your comment regarding the size of your room and bathroom. Indeed, Paris, like many European capitals, are ancient cities with an old architecture often dating from the XIX Century. However, our hotel offers several types of rooms with a larger surface especially in our privileges rooms and our privilege suites. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Adélina - Front desk

Querida Fernanda, Gracias por tomarse el tiempo de escribirnos tras su estancia en nuestro hotel. Nos complace ver que el servicio ofrecido por nuestro equipo le permitió tener una estancia agradable. Sin embargo, nos sorprende saber que no teníais champú en la habitación, aunque hay un dispensador en todas las duchas del hotel. ¿Quizás lo has identificado mal? En cuanto al acondicionador, sólo se proporciona en las habitaciones de categoría Privilege. Por último, la escobilla no se proporciona por razones de higiene. Esperamos tener el placer de volver a verte pronto y ¡gracias de nuevo por su mensaje! Le saluda atentamente, Soline - Recepción

First of all, we would like to thank you for sharing your positive and kind message with us. We are very happy to read that our location, breakfast, and most of all our friendly and helpful staff made your trip enjoyable. Your kind review serves as a motivation for our entire team as it is our earnest endeavour to provide our guests with a comfortable and pleasant stay. We would like to thank you once again and hope to have the pleasure of welcoming you back soon. Adélina - Front desk

Dear Mr A., We would like to thank you for taking the time to share your experience on your recent stay at Mercure Opera Garnier Hotel & Spa. We are sorry that your experience did not meet your expectations; we would like to express our sincerest apologies. We wish to thank you again for your feedback and hope to have the opportunity to better serve you in the near future. Adélina - Front office

Dear I., We would like to thank you for taking the time to share your experience on your recent stay at Mercure Opera Garnier Hotel & Spa. We are glad to learn that you enjoyed your stay. This is true, our hotel is very central, you can discover the city well. Thank you again for choosing our hotel and we look forward to welcome you back soon. Regards, Manon, assistante front office manager