Pullman Khon Kaen Raja Orchid 5 stars

Customer review rating (ALL Rating) 4.4/5 271 reviews

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9-9 Prachasumran Road, Nai Muang, Muang, 40000 KHON KAEN, Thailand

Description

Hotel extras

  • An oasis of tranquility amidKhon Kaen's business buzz

  • Choose from a wide varietylocal and international cuisine

  • Control your multimedia optionswith the touch of a button

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Hotel location

Pullman Khon Kaen Raja Orchid

9-9 Prachasumran Road, Nai Muang, Muang
40000 KHON KAEN
Thailand

GPS:16.429798, 102.830379

Telephone
Fax +66 43 913 334

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  271 reviews

TripAdvisor Rating  4.0/5  1,028 reviews

Certificate of excellence 2023

Good location and always warm welcome

TripAdvisor rating 5.0/5

MirekPel Families - TripAdvisor review

We stayed in Pullman Khon Kaen Raja Orchid 1 night. However we also stayed in this hotel in the past. Hotel is well located, easily accessible from the Khon Kaen Railway Station and just a short walking distance to shopping malls Central Plaza Khon Kaen and Tuk Com, and Ton Tann Night Market. The hotel staff were very welcoming and attentive, especially the receptionists during check-in. Room was clean and well prepared. Breakfast was excellent with multiple choices. We really enjoyed our short stay and will definitely return to the hotel whenever we visit Khon Kaen again.

Customer review rating 3.5/5

John Couples - Confirmed reviews ALL

It Was very good but there was alot of water near the pool where you have to get the towels. Someone should of pushed the water down the drain, it smelled and was there for several days

Dear Mr. JOHN B., Thank you for taking the time to share your valuable feedback. Please accept our sincere apologies for any shortfalls in the experience provided to you during your stay. We do regret hearing from you about drain water at swimming pool. I can assure you that these issues will be raised with the relevant department managers to ensure we provide each of our guests with the high level of services and products we strive to deliver here at Pullman Khon Kean Raja Orchid at all times. We value your support and comments and hope to serve you again on your future trips to Khon Kaen. Yours sincerely, Sirilug Kraisoda Administrative Coordinator

After several previous stays at Pullman Khon kaen - there probably won't be another.

TripAdvisor rating 2.0/5

10thDragon TripAdvisor review

I have stayed several times at the Pullman Khon Kaen. On every previous stay I have had to have a change of room, for one reason or another. The latest stay (July 2024) was no exception and yet again, the room I was initially allocated this time also, was below acceptable standards. During check in, my partner had inquired if it was possible to have a complimentary mini birthday cake as a surprise for me – as happened on a previous stay at this hotel and is (was) the hotel group policy for a guest’s stay at the hotel during their birthday month. This promotion is even advertised on a board situated in the hotel lobby! The first response was that this offer is only available to Accor Group members, but (my partner explained) we ARE Accor group members and in fact, used to be a hotel employee in the Accor Group. Then she got told - “oh no, that is just standard membership, for the FOC birthday month cake, you must be an “Accor Member PLUS’ for which there is an annual fee and a coupon for the cake will be sent to you. This was not the case last stay and the cake was given as a lovely surprise with no additional requirements or coupons – other than the guest having their birthday during the month in which they stay at the hotel (Verified during check-in) The staff replied that this was not possible and has never been the policy of the Accor group – (effectively saying that my partner was lying) so was reminded again that my partner used to work in the Accor group (in the hotels here in Thailand). Still the reception staff refused to carry out this request and said the only way a cake would be given, is if we paid for it. Period. The issue was dropped and we departed to go and look at the room allocated. On this latest visit, we were booked to stay in a Superior King room and were allocated a room on the 7th floor. Upon exiting the lift, the corridor looked old, worn (especially the carpet) and smelly. And then, on entering the room, the immediate impression we got was how old and dated the room appeared too. Almost everything was worn or torn, including the carpet which also had a ‘musty’ smell. The view from the window was awful – we looked down onto the enormous hotel cooling system fans. Yes, they are important, but we did wonder why the hotel had not made any attempt to cover them with some kind of open roof or tried to disguise them somehow. It looked (and sounded) as if we were in the middle of an industrial manufacturing plant. But whilst looking at the disappointing view, we then noticed how really filthy dirty the large room window was. The dirt was predominantly on the outside of the window, but running one’s hand over the inside of the glass – it was clean only up to about head height and then above that your hand just stuck to the dirt and dust on the INSIDE of the window and looking at your hand afterwards – it was covered in dirt and dust, so quite obviously only gets cleaned on the inside up to about halfway up, whilst outside – who knows? (but desperately in need of a clean). We decided to call the front desk to request an alternative room, preferably on a higher floor, to lessen the noise of the air-conditioning system just below the window, and hopefully with windows that had actually been cleaned prior to guest allocation. The front desk told us that for our class of room booked (Superior), we could only have a room on floor 7-10, so we told them as long as it was higher than 7, with clean carpet and windows, we didn’t really mind. The staff said they would send a bellboy up to the room who would take us to an alternative room. When the bellboy arrived, we invited him into the room and asked him to run his hand over the window glass and let him see what the problem was. After doing so and looking at the dirt on his hand afterwards – we asked him if he thought this was acceptable to give a guest a room in this condition? He declined to answer – despite us asking him 3 times and instead gave us a very strong look, as though we had done (or said) something terrible to him. We were shown to a room on the next floor up (8th floor), but thankfully without a view of the hotel air-conditioning. The condition of the room and furniture was almost exactly the same as the room we had just left and (unsurprisingly) the window was just as dirty as the previous room (inside and out). Additionally, the bathroom door in this room also had not been cleaned very well and had something which had spilled or dripped down the door and stained it at some point, and never been cleaned off. Whilst checking out the comfort of the bed and pillows in this second room, when we moved the pillows, we could very clearly see that the sheet covering the mattress – well, wasn’t covering the mattress! The black and white old striped mattress could clearly be seen underneath the badly fitted bottom sheet on the bed once the pillow was moved. Yet again another housekeeping overlook. Having both stayed and worked in Accor hotels (in other locations), we cannot ever remember seeing a bed mattress covered (or almost covered in this case) by just a single bedsheet, without some sort of mattress protector or ‘topper’ being fitted as well. As well as the cleanliness retributions from this omission, one has to question the hygiene aspects too, of having a barely covered mattress in a hotel room, particularly at the ‘head’ end of the mattress. It would be interesting to know Accor’s policy on mattress hygiene and bedsheet fitment policy. After a few minutes in the room, we received a room call from the reception to ask if the replacement room was OK, to which we told them it wasn’t, it was the same as the first and so we asked to speak with the hotel manager, however – we were told this was not possible as “the manager was busy”. We were told that we could however, speak with the 'Assistant Reservations Manager' though, so we told them OK we’ll be down to speak in person in 2 minutes, hold on! During our chat of about 10 minutes, the Asst. Reservations Manager did and said as expected - and agreed it was below standards (but never once said the magic word “sorry”) and told us we could move to (yet) another room, if we agreed to. In my opinion what was the point? – if the room standard of cleanliness is like the two rooms we have seen already today; But I was urged to give them a chance to redeem themselves. It was agreed that we would go off and eat dinner and during that time, a bellboy would move our bags to a new room and when we return to the hotel, we should go to reception to be issued a keycard for the new room. After returning to the hotel we went to reception and picked up the new room keycard. Interestingly one of the front desk staff told us that there had been a mistake made during the discussion about the complimentary mini cake during a guest’s birthday month, and they were pleased to offer the complimentary birthday cake, so would we like it today or the next day? We told them that the small surprise had now been well and truly ruined, so never mind – we do not want the cake at all. The latest (3rd) room we were allocated was now on the 14th floor. The room type appeared to be exactly the same as the previous two, although did seem to have been updated slightly, with newer carpet, lighting and replacement upholstery on the chairs. Unfortunately the standard of maintenance of this room was similar to the previous two and is obviously the standard for this hotel. The first thing that I looked at was the room window and this was without a doubt the worst of all the three rooms so far. It was absolutely filthy dirty inside and out and even looked as if someone (or something) had been writing or drawing pictures in the dirt on the window outside. Inside, the window was just as dirty as the other rooms - above head height. The wooden chair next to the window had obviously been re-furbished at some point and (quite worryingly) in one of the top corners of the chair, the upholstery staples were exposed where the material had torn away and the sharp edges of the large staples were sticking out. This could be catastrophic if a small child climbs onto the chair or even worse a nursing mother uses the chair to feed her baby from and the baby comes into contact with these large metal staples. In the bathroom, the frame surrounding the main mirror was covered in white spots, the type reminiscent of when one cleans one’s teeth and white toothpaste spots fly off the toothbrush and out of one’s mouth. These too hadn’t been cleaned off the mirror frame. As other guests have commented, the range of TV channels is extremely limited (particularly English speaking channels) and although the hotel said it was 'noted' - almost 2 years ago, nothing seems to have improved. There was however a DVD player in the 3rd room, although I can't remember the last time I even saw a DVD, never mind take one with me on my travels. This is 2024 - not 1984! By this time, we were tired of changing rooms as it was fairly obvious that the rooms were all of a fairly low maintenance and cleanliness standard. So, we decided to keep quiet, get some sleep and then depart the hotel straight after breakfast the following morning – and obviously never return. An old hotel can still be a pleasant one – it can retain a charm and have lovely staff working there – but above all it should be clean, and there is no excuse for any hotel not to be clean for its paying guests. We have stayed in dozens of hotels in the Accor group, and as mentioned previously - even worked in some of them – so are well aware of what the standard is, or should be. Sadly, we felt that the Pullman Khon Kaen fell short of those standards during our stay. Having read through previous reviews of this hotel here on Tripadvisor, I am expectantly waiting to receive what appears to be the standard return comment from the hotel - "We acknowledge your comments about the hotel defects and staff service issue. We will organise them according to the significance of the revamping" - whatever that means!

Amazing experience and good stay

Customer review rating 5.0/5

Neil Couples - Confirmed reviews ALL

I really enjoyed my stay at Pullman Khon Kaen Raja Orchid all staff are very friendly and helpful and all the food was amazing. Parking was very good too and it’s in a good location too

Dear Mr. N., We very much appreciate your comments regarding your stay at the Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sirilug Kraisoda Administrative Coordinator

Located in the centre and walkable to explore shopping and food

Customer review rating 4.0/5

Term P. Business - Confirmed reviews ALL

Professional staff , good location

Dear Khun Term P., We appreciate your feedback on your stay at the Pullman Khon Kaen Raja Orchid. Receiving nice feedback is always a delight. I will relay your feedback to our staff. I am confident that this feedback will stimulate all of our employees as we try to continually enhance the quality of our services. Thank you for taking the time to share your thoughts, and we hope your next visit is just as enjoyable as the last. Thank you and kind regards, Sirilug Kraisoda Administrative Coordinator

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Other web-users rate our hotel

  • 429 reviews 9.5/10 Location
  • 669 reviews 7.4/10 Room
  • 519 reviews 8.4/10 Service
  • 24 reviews 8.1/10 WiFi
  • 309 reviews 5.2/10 Vibe
  • 278 reviews 5.5/10 Cleanliness
  • 249 reviews 7.8/10 Breakfast
  • 108 reviews 5.9/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.