Novotel Senart Golf de Greenparc bintang 4

I've been here in total 3 times and after my first stay I liked it as it is on the golf course. So, I told the manager that I would return for my second stay of 4 nights. He promised me an upgraded room, which I didn't get. The third stay was already booked so I came back for that as well with again a promise of an upgrade as compensation. Also that didn't work either. I already mentioned this to the internal Novotel feedback and just got back a standard sorry. After checking my creditcard statement I saw that they even deducted the bill of my second stay twice. So, that made me decide not to come back here.

The hotel has spacious, very spartan rooms without any 4-star touches. The dinner served in the room was good, the service very courteous, good also the organisation in time of COVID. Convenient parking and pleasant large balconies. I think it deserves a little more care and renovation.

Disrespectful and not professional staff, do not call reception for information or room service, the person will offer no help and hang up on you! Found hairs and nails in the bathroom, also, cleaning ladies do not properly wear the mask. No compensation offered for this poor experience.

The rooms are clean, but the corridor to the rooms (2nd floor), smell bad. Carpets needs a dip wash. The reception at arrival have a risk of having your credit card informations exposed. one receipt had my card info printed in full. Anyone can access it! This must change. On the coffee counter, one lady was talking to us without facing us, practically denied us everything. Her colleagues came, then he served us coffee, very friendly, professional.

Stopped at this hotel on 29th September as overnight stop on a shearings holiday. We were not booked for evening meal because of late arrival. Very clean modern hotel, comfortable double bed , spacious room toilet and bathroom clean and spacious, toiletries included, shower floor very slippery though. Breakfast buffet and good choice and plentiful.