Mercure Townsville 4 stars

Customer review rating (ALL Rating) 4.2/5 2,837 reviews

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Description

Hotel extras

  • Unlimited free WiFi throughout

  • Outdoor pool, floodlit tennis courts, gym access

  • Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner

  • Indoor and outdoor conference and event spaces

  • Complimentary car parking

Our accommodation(s)

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Hotel location

Mercure Townsville

166 Woolcock St
4812 TOWNSVILLE
Australia

GPS:-19.2709, 146.786014

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

CELSIUS RESTAURANT

We welcome you to join us at Celsius Restaurant & Bar, whether in the intimate dining room or on the poolside deck. Enjoy creative cuisine highlighting seasonal ingredients sourced from the nearby North Queensland countryside.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,837 reviews

Customer review rating 4.0/5

Trust M. Business - Confirmed reviews ALL

Experience generally so good except for more attention to detail on cleaning the rooms because those webs are things lm noticing everyday but someone is cleaning daily

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The comments re the cobwebs will be passed on to our housekeeping team and they can introduce extra training to ensure these are focused on. Thank you again for sharing your experience, and we hope to see you, when next you travel to Townsville. Sincerely, Colin Baker Interim General Manager Mercure Townsville

Customer review rating 4.5/5

Ian S. Couples - Confirmed reviews ALL

Everything was lovely in the room ( slight problem with the key card) pool lovely and the breakfast was extremely good……managed by a lovely American lady!

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Townsville. I will pass your comments onto Kia who will be very thrilled It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Colin Baker Interim General Manager Mercure Townsville

Customer review rating 4.5/5

Mary J. E. Couples - Confirmed reviews ALL

Good value

Dear Guest, We very much appreciate your comments regarding your recent stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services and exceed our customers expectations. Thank you again for sharing your experience, and we hope to see you when next you travel to Townsville. Sincerely, Colin Baker Interim General Manager Mercure Townsville

Customer review rating 5.0/5

Kerrilyn H. Business - Confirmed reviews ALL

There were hiccups with my booking through work and the staff could not have done more to follow up and get it sorted. Absolutely fantastic service. Thank you!

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Colin Baker Interim General Manager Mercure Townsville

Customer review rating 3.5/5

Brett M. Families - Confirmed reviews ALL

Great stay apart from the bedding. Food was excellent, staff were great. Good range for breakfast & gluten free.

Dear Brett M., We very much appreciate your frank comments regarding your stay at the Mercure Townsville. It is disappointing to see that the Housekeeping in our rooms let you down. We will certainly use this feedback and investigate what happened to ensure this type of incident does not recur again in the future. Thank you again for sharing your experience, and we should you be returning to Townsville, please contact me personally so I can ensure your stay exceeds your expectations Sincerely, Colin Baker Interim General Manager Mercure Townsville

Other web-users rate our hotel

  • 422 reviews 9.1/10 Location
  • 1,475 reviews 6.1/10 Room
  • 1,261 reviews 8.8/10 Service
  • 37 reviews 2.1/10 WiFi
  • 609 reviews 7.2/10 Food
  • 597 reviews 5.6/10 Cleanliness
  • 535 reviews 5.3/10 Comfort
  • 213 reviews 9.1/10 Pool

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