Mercure Townsville 4 stars

Customer review rating (ALL Rating) 4.3/5 3,125 reviews

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166 Woolcock St, 4812 TOWNSVILLE, Australia

Description

Hotel extras

  • Unlimited free WiFi throughout

  • Outdoor pool, floodlit tennis courts, gym access

  • Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner

  • Indoor and outdoor conference space

  • Complimentary car parking

Our accommodation(s)

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Hotel location

Mercure Townsville

166 Woolcock St
4812 TOWNSVILLE
Australia

GPS:-19.2709, 146.786014

Telephone
Fax +61 7 4725 1384

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

CELSIUS RESTAURANT

You have the option of dining inside Celsius Restaurant or under the stars on our poolside deck, the perfect place to have dinner for two or in a group. Our seasonal a la carte menu is sure tempt your tastebuds!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,125 reviews

TripAdvisor Rating  4.0/5  1,264 reviews

Bad wifi

Customer review rating 1.0/5

Jag Business - Confirmed reviews ALL

No wifi signal to the room at all.

Dear Jag, Thank you for taking the time to share this with us. Please allow me to begin by apologising for the issues you experienced during your time here. Our WIFI network is currently being upgraded to a new high-speed model. Unfortunately during this process we are encountering some minor technical issues. If you are ever returning, please let us know so that we can ensure a seamless stay in the future. Kind regards, Michael Rignall General Manager Mercure Townsville

Rooms in need of refresh

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Rooms in the older wing looking very dated, there were cockroaches in the room and there was no WiFi.

Dear Yi Xin C., Thank you for taking the time to tell us about your experience at the Mercure Townsville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The hotel is currently undergoing a refurbishment on a large number of rooms that will include amongst many changes new flooring, new furniture and high speed WIFI. Apologies for the cockroaches, we have found that due to the excessive wet weather we encountered this summer that we are experiencing a large number of insects around the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Rignall General Manager Mercure Townsville

Nice little resort

Customer review rating 3.5/5

Chris Business - Confirmed reviews ALL

Reception was great. Food was good. Facilities were good. Wifi didnt reach room 169. Room was quite noisy from fridge and lack of soundproofing, could hear quite loudly whenever anyone was using water in other rooms i.e. showering.

Dear Christopher, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are currently upgrading the WIFI network for the hotel. We hope to have high speed WIFI in the next couple of weeks. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Rignall General Manager Mercure Townsville

Average for Accor Hotel

Customer review rating 2.0/5

Angela B. Business - Confirmed reviews ALL

Rooms were very tired, dirty, and noisy, not impressed with the facility at all, not up to Accor standard that's for sure

Dear Angela, Thank you for taking the time to share this with us. Please allow me to begin by apologising for the issues you experienced during your time here. A large number of our rooms are currently being refurbished as we speak. The changes will include new flooring, new furniture, high speed WIFI and many other significant changes. If you are ever returning, please let us know so that we can ensure a seamless stay in the future. Kind regards, Michael Rignall General Manager Mercure Townsville

Well located and good stay.

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Every thing was fantastic and hospitality was brilliant.

Dear Mesella/Sakabe B., Thank you so much for a lovely review. We enjoyed having you here and we hope that you are coming back soon. All the best and please let us know if we can be of any further assistance. Kind regards, Michael Rignall General Manager Mercure Townsville

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Other web-users rate our hotel

  • 420 reviews 8.7/10 Location
  • 1,481 reviews 6.1/10 Room
  • 1,458 reviews 8.9/10 Service
  • 34 reviews 3.6/10 WiFi
  • 675 reviews 6.6/10 Food
  • 616 reviews 5.9/10 Cleanliness
  • 564 reviews 5/10 Comfort
  • 462 reviews 7.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.