Hotel Sofitel Legend Old Cataract Aswan 5 gwiazdki

Ocena klientów 4.9/5 Liczba opinii: 2 491

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Sofitel Legend Old Cataract Aswan
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+ 16 Usługi

O hotelu

  • Therapies of ancient wisdom at SoSpa

  • Historical fine dining at 1902

  • Follow the footsteps of famed guests

  • Unique exterior and interior design

  • 19th-century Victorian palace on the River Nile

Ten hotel uczestniczy w programie Planet 21 i działa na rzecz Positive Hospitality.

Usługi w hotelu i w okolicy

Zameldowanie od: 15h00

Wymeldowanie do: 12h00

Płatne usługi

Usługi i informacje praktyczne
  • Zameldowanie online
  • Wi-Fi/dostęp do Internetu
  • Parking
  • Dostępność dla osób niepełnosprawnych
  • Opiekunka do dziecka na życzenie
  • Klimatyzacja
  • Języki, jakimi posługuje się personel hotelu
  • Recepcja otwarta całą dobę
  • Wczesne zameldowanie/Późne wymeldowanie Płatne usługi
  • Pralnia
  • Butiki/zakupy
  • Portier
  • Concierge
Rozrywka
  • Basen
  • Centrum fitness
  • Centrum wellness
  • Opiekunka do dziecka na życzenie
  • Wycieczki łodzią Płatne usługi
Gastronomia
  • Śniadanie Płatne usługi
  • Liczba restauracji: 4
  • Liczba barów: 4
  • Obsługa hotelowa
Usługi biznesowe
  • Sale konferencyjne: 4
  • Możliwość kopiowania / wydruku

Lokalizacja hotelu

Sofitel Legend Old Cataract Aswan

Abtal El Tahrir Street
81511 aswan
egipt

Tel: +201022229071

Faks: (+20)97/2316011

Zameldowanie od: 15h00

Wymeldowanie do: 12h00

  • Upper Egypt Bus Co : 

  • Samolotem

    ASWAN INTERNATIONAL AIRPORT W 18km / 11,18 mil

  • Pociągiem

    ASWAN CENTRAL W 2km / 0 mil

Pozycja GPS:24.082139, 32.887508

Nasze pokoje

The hotel offers 2 different luxury experiences in which heritage is preserved in the Palace,76 rooms and suites while contemporary elegance is lavishly designed in the Nile, 62 rooms and suites.

Nasze restauracje i bary

PALMS

Relax and unwind with a cocktail while you gaze at incredible sunsets over the Nile. Or indulge in traditional High Tea with scones, strawberries and cream, gourmet sandwiches and savory snacks.

SARAYA

Rodzaj serwowanej kuchni: Śródziemnomorska

In this gourmet all-day dining restaurant in Aswan, feast on fresh Mediterranean cuisine with local flavors, from handmade pasta to fish. Copper lamps flicker in our Aswan dining room with Moorish arches in cream and scarlet. Outside, a terrace tempts.

  • Poniedziałek -
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1902 RESTAURANT

Rodzaj serwowanej kuchni: Dla smakoszy

At our signature 1902 restaurant, celebrate 12 decades of gastronomy with exquisite French cuisine paired with fine wines from the sommelier. Relax beneath the grand Arabian dome by a Qualaun crypt, and savor steamed lemongrass fish or filet mignon.

  • Poniedziałek Zamknięte
  • Wtorek Zamknięte
  • Środa Zamknięte
  • Czwartek Zamknięte
  • Piątek Zamknięte
  • Sobota Zamknięte
  • Niedziela Zamknięte

ORIENTAL KEBABGY

Rodzaj serwowanej kuchni: Regionalna

Oriental chefs blend local flavors with rich Levant cuisine at Oriental Kebabgy, a top Aswan restaurant. Over a feast of spicy, grilled meat and herbed rice, recline on gold banquettes or linger on the terrace with sweeping views of the Nile River.

  • Poniedziałek Zamknięte
  • Wtorek Zamknięte
  • Środa Zamknięte
  • Czwartek Zamknięte
  • Piątek Zamknięte
  • Sobota Zamknięte
  • Niedziela Zamknięte

TERRACE

Rodzaj serwowanej kuchni: Śródziemnomorska

Watch the sun set over Upper Egypt while sampling from a menu of beautifully presented dishes and delicacies at Aswan's "hottest table." Stunning panoramas from this terrace restaurant and bar soar over Khnum Temple and Elephantine Island.

Menu koktajlowe (PDF)
  • Poniedziałek Zamknięte
  • Wtorek Zamknięte
  • Środa Zamknięte
  • Czwartek Zamknięte
  • Piątek Zamknięte
  • Sobota Zamknięte
  • Niedziela Zamknięte

PALMS

Relax and unwind with a cocktail while you gaze at incredible sunsets over the Nile. Or indulge in traditional High Tea with scones, strawberries and cream, gourmet sandwiches and savory snacks.

Zdjęcie nieumowne

  • Poniedziałek Zamknięte
  • Wtorek Zamknięte
  • Środa Zamknięte
  • Czwartek Zamknięte
  • Piątek Zamknięte
  • Sobota Zamknięte
  • Niedziela Zamknięte

PROMENADE

Set on the Palace's rose granite promontory, the Promenade offers prime views of Elephantine Island and the Khnum Temple. Sip champagne cocktails or sweet hibiscus tea at our majestic Aswan bar, as the sun disappears over the flowing Nile River.

Zdjęcie nieumowne

  • Poniedziałek -
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  • Środa -
  • Czwartek -
  • Piątek -
  • Sobota -
  • Niedziela -

THE BAR

Sybille de Margerie invokes the elegance of Egyptian codes in this British-style piano bar: brass lantern chandeliers, rich mahogany, crushed velvet and cool leather. Enjoy a malt whisky or dry martini, a favorite of Sir Winston Churchill.

Zdjęcie nieumowne

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YASMINE

Tucked by the pool overlooking the Nile, this healthy Aswan bar displays striking décor: deep purple, rich wood, glowing crystal. Cool off from the Nubian sun with a hand-squeezed lemonade or energy-boosting smoothie. Unwind on a grand chaise longue.

Zdjęcie nieumowne

  • Poniedziałek -
  • Wtorek -
  • Środa -
  • Czwartek -
  • Piątek -
  • Sobota -
  • Niedziela -

Twoje spotkania i wydarzenia

Nasze sale konferencyjne

  • Liczba sal konferencyjnych: 4

  • Maks. rozmiar: 72 m²

  • Maks. liczba uczestników bankietu: 32 osoby

Więcej informacji

Opinie gości dotyczące hotelu
Sofitel Legend Old Cataract Aswan

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL 4.9/5

Liczba opinii: 2 491

tripadvisor

Ocena TripAdvisor 4.5/5

Liczba opinii: 2 159

beautiful historical hotel

Ocena na stronie TripAdvisor 5.0/5

Ринат Р Couples - 18/03/2021 Opinia zatwierdzona w TripAdvisor

We visited this beautiful historical hotel. We enjoyed everything. Very beautiful room with beautiful Nile view. Quite and comfortable room, with beautiful balcony. Tasty breakfast on open terrace and great French restaurant. You feel like in Orient Palace. Staff is very friendly. And all measures for Covid are in place. There is no evening live piano music, but is missed.

Dear Valued Guest Bonjour Thank you very much for sharing this great review of your recent stay at Sofitel Legend Old Cataract Aswan. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Warm regards, Mahmoud Fathy Guest Experience Manager

Love to come back

Ocena na stronie TripAdvisor 5.0/5

aas0liman 17/03/2021 Opinia zatwierdzona w TripAdvisor

exceptional hotel with friendly stuff special thanks to Mr Tharwat at the concierge , excellent location and view ,rooms are clean with beautiful shower , all over the experience was perfect enjoyed my stay !

Dear Valued Guest Bonjour Thank you very much for your interest to stay at Sofitel Legend Old Cataract Aswan. We very much appreciate your comments regarding your stay at the hotel. We are delighted to read that you had an amazing stay and enjoyed your visit at our hotel. We are very pleased to read that the hotel ambassadors were instrumental to anticipate your needs & made your stay memorable. I’m sure that our entire hotel ambassadors enjoyed catering to your needs as much as you enjoyed your stay. We are looking forward to welcome you back to Sofitel legend Old Cataract Aswan ensuring you another magnifique journey with us. Best Regards Mahmoud Fathy Guest Experience Manager

Disappointed

Ocena na stronie TripAdvisor 3.0/5

philjbailey 17/02/2021 Opinia zatwierdzona w TripAdvisor

Sadly. There were too many things that outweighed the quality of other things. We were both very disappointed with what should be good quality. But in fact was very poor, service and value for money. 1902 menu was poor. No menus in the rooms, they were using QR codes which was great, but waited 1 hour for a code to arrive for a menu. Phones not working in a signature suite so had to phone using a mobile. Door handles falling off the door to balcony, many of the shutters couldn’t be opened. Satellite stations all bad connections. Bar cocktail charges were fine, BUT, then found out they were using local spirits as didn’t want to pay charges I was told by the management. That is a rip off when behind the bar you only see the imported spirits. Service fit breakfast and lunch was incredibly slow for an empty hotel. Sat waiting for 20 minutes etc lobby, bar, grounds etc all superb. But that’s it.

Dear Valued Guest Bonjour We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Although we sincerely regret your disappointment with your stay in our hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Best regards, Mahmoud Fathy Guest Experience Manager

Magical

Ocena na stronie TripAdvisor 5.0/5

1323Febabc 15/01/2021 Opinia zatwierdzona w TripAdvisor

An extraordinary place.. truly magical. More than wonderful views, rooms and services. Everyone is treating you like royalty and doing their best to please you. Cant wait to come back again to this exquisite place 💕💕💕

Dear Valued Guest Bonjour Thank you very much for your interest to stay at Sofitel Legend Old Cataract Aswan. We very much appreciate your comments regarding your stay at the hotel. We are delighted to read that you had an amazing stay and enjoyed your visit at our hotel. We are very pleased to read that the hotel ambassadors were instrumental to anticipate your needs & made your stay memorable. I’m sure that our entire hotel ambassadors enjoyed catering to your needs as much as you enjoyed your stay. We are looking forward to welcome you back to Sofitel legend Old Cataract Aswan ensuring you another magical journey with us. Best Regards Mahmoud Fathy Guest Experience Manager

The Beautiful Sofitel

Ocena na stronie TripAdvisor 5.0/5

ellereese39 10/03/2020 Opinia zatwierdzona w TripAdvisor

The property itself is very beautiful and well kept. We arrived very early and was informed that we would have to pay an extra fee for one the rooms that wasn’t disclosed online when it was booked. There was only one front desk person who wasn’t accommodating, but when asked for the manger he fixed everything. I would definitely stay again.

Dear ellereese39, We greatly appreciate the time you spent to review your recent experience in our hotel, at Sofitel Legend Old Cataract Aswan we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We regret your disappointment for being unable to check in upon your early arrival and understand reading your review that apparently you were not properly informed about the appointed check in time starting at 3:00 PM although it should be reported on the booking confirmation; at the hotel we always do our utmost to make sure our guests can check in as soon as they arrive, unfortunately during periods of high occupancy it may not be possible considering that check out is at 12:00 pm and our housekeeping staff needs to undertake a thorough cleaning of the rooms before assigning them to new arrivals. but we are glad that we have been able to solve this issue and we were able to meet your expectation . Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best regards, Mahmoud Fathy Guest Experience Manager

Wonderful place

Ocena na stronie TripAdvisor 5.0/5

1323Febabc Solo travel - 17/01/2020 Opinia zatwierdzona w TripAdvisor

Extavegant royal place. Even the ordinary rooms are very spaceous ,and very very elegant. All facilities are there even a coffee machine in the room. The views are beyond incredible. The staff are very efficient ,professional ,yet friendly and treat you like royalty. You get a free tour to see the presidential Winston Churchill suite and Agatha Christie suite where Death on the nile was written .

Dear Sahar H, Thank you very much for sharing this great review of your recent stay at Sofitel Legend old Cataract. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Best regards, Mahmoud Fathy Guest Experience Manager

Fabulous stay!

Ocena na stronie TripAdvisor 5.0/5

R1701JCaprilm Family - 21/12/2019 Opinia zatwierdzona w TripAdvisor

We should have added one more night here as it was our favorite hotel in Egypt. Historical, beautiful, and in a perfect location with excellent service. Definitely take the tour if you can and do not miss the breakfast buffet.

Dear April M, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Sofitel Legend old Cataract hotel and are delighted to read that we were able to match your expectations. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Mahmoud Fathy Guest Experience Manager

Unfogettable

Ocena na stronie TripAdvisor 5.0/5

Stella S Couples - 07/11/2019 Opinia zatwierdzona w TripAdvisor

Everything was perfect. Many thanks again to the staff who kindly organized a birthday surprise for my partner. The 1902 restaurant was an experience it self. The view form the room was spectacular and the pool facilities very comfortable. We had a wonderful time!

Dear Stella S, Thank you very much for sharing this great review of your recent stay at Sofitel Legend old Cataract. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. and your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Mahmoud Fathy Guest Experience Manager

AN OASIS OF TRANQUILITY BY THE NILE

Ocena na stronie TripAdvisor 5.0/5

TWellsTN Couples - 15/10/2019 Opinia zatwierdzona w TripAdvisor

From the moment we entered the hotel, on our fourth visit, we felt immediately at home. Staff genuinely concerned about guest welfare and well-being, wonderfully-appointed rooms in the palace, choice of eating and drinking outlets with high quality, well-prepared dishes, magnificent pool and well-maintained gardens. Well appointed throughout. A comfortable, relaxing and peaceful stay at Old Cataract is guaranteed!

Dear Explorer68535080197, Firstly we would like to thank you for choosing our Sofitel Legend old Cataract hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We really appreciate your wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards, Mahmoud Fathy Guest Experience Manager

excellent stay

Ocena na stronie TripAdvisor 5.0/5

Ruchika-ittal-narang Couples - 05/07/2019 Opinia zatwierdzona w TripAdvisor

The moment you enter this property you are treated like royalty. I spend one night here with my husband and loved every bit of it.i stayed in a nile facing suite and view from the balcony of the room was spectacular and the room was excellent too. the staff were extremely hospitable and very efficient.this is indeed the best place to stay in Aswan,had a wonderful stay and if I do return to Aswan this hotel will be my first choice

Dear ruchika i, Thank you very much for sharing this great review of your recent stay at Sofitel Legend old Cataract. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. we are very pleased to read that you did like the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards, Mahmoud Fathy Guest Experience Manager

AN OASIS BY THE NILE

Ocena na stronie TripAdvisor 5.0/5

TWellsTN Couples - 25/06/2019 Opinia zatwierdzona w TripAdvisor

We are regular guests here. A peaceful, relaxing place to stay, attentive, but unobtrusive staff, sumptuous rooms in the palace, well-maintained gardens and pool area and fabulous outdoor dining overlooking the Nile. This is a traditionally furnished hotel with a luxury feel and many original features. I cannot recommend the Old Cataract highly enough. Superb!

Dear Explorer68535080197, Firstly we would like to thank you for choosing our Sofitel Legend old Cataract hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. Firstly we would like to thank you for choosing our Sofitel Legend old Cataract hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Mahmoud Fathy Guest Experience Manager

On The Banks of the Nile

Ocena na stronie TripAdvisor 4.0/5

SoloTravelerNYC Solo travel - 11/06/2019 Opinia zatwierdzona w TripAdvisor

Great hotel, location, amazing helpful and accommodating team. Mustafa at the front desk was extremely professional and accommodating. reflected a true hospitality service. Rooms are big and clean. Steps away from the corniche and right on the banks of the Nile.

Dear SoloTravelerNYC, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Sofitel Legend Old Cataract Aswan hotel and are delighted to read that we were able to match your holiday expectations. We are glad to read that you really enjoyed our unbeatable location over bank the bank of the Nile river, and we are thrilled to read your praising comments about Moustafa as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely, Mahmoud Fathy Guest Experience Manager

Perfect

Ocena na stronie TripAdvisor 5.0/5

lubnalabadi Friends getaway - 09/05/2019 Opinia zatwierdzona w TripAdvisor

Everything was more than perfect Room area,facilities,food,and service Pool & resturants were prefect too Flooka at nile was amazing and safe Shisha was great View from the new building room amazing Staff was great too

Dear lubnalabadi , Bonjour The entire team at Sofitel legend Old Cataract Aswan are so thrilled to hear of your enjoyable stay with us recently. I’m sure that our entire hotel ambassadors enjoyed catering to your needs as much as you enjoyed your stay. and It truly is a delight to read that you had a great stay with us and you took advantage of the hotel location and it's unique view on the Nile & enjoyed our hotel facilities . We would love to welcome you back to Sofitel Legend Old Cataract Aswan for another great stay with us. Warm Regards Mahmoud Fathy Guest Experience Manager

Old style beautiful spot hotel

Ocena na stronie TripAdvisor 4.0/5

Quest64708644093 Couples - 26/04/2019 Opinia zatwierdzona w TripAdvisor

Beautiful historic hotel on a beautiful spot. Staff super kind and keen to help. Rooms can be noisy due to absence of double glazed windows (old building of course). Food quality can be improved though. For instance winter palace in Luxor provides better food. Expect very high price especially for Egypt.

Dear Quest64708644093, Bonjour Thank you for taking the time to tell us about your experience at the Sofitel Legend Old Cataract Aswan. It's great to know that you have enjoyed you stay and the staff were instrumental to anticipate your needs & made your stay memorable I am sorry that your experience with the food did not meet your expectations please allow me to express my sincerest apologies. At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and has been shared with our food and beverage department . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mahmoud Fathy Guest Experience Manager

outstanding

Ocena na stronie TripAdvisor 5.0/5

BostonLmp Family - 15/04/2019 Opinia zatwierdzona w TripAdvisor

lots of history...we stayed in the old part of the hotel. I would recommend this section of the hotel..we had diner in the French resturant and the oriental resturant...both were great. I would also recommend having drinks on the patio. we had a great stay here...FYI we drove from Luxor to this property...I would recommend not taking the cruise but seeing all the small villages you drive by

Dear BostonLmp , We very much appreciate your comments regarding your stay at the Sofitel Legend Old Cataract Aswan. It is always a pleasure to receive positive feedback. I will share your comments about 1902 and Kebabgy restaurants with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mahmoud Fathy Guest Experience Manager

Lovely characterful hotel in a perfect position

Ocena na stronie TripAdvisor 5.0/5

robertP796SS Couples - 15/04/2019 Opinia zatwierdzona w TripAdvisor

We had a wonderful room with a large balcony overlooking the Nile. There's a nice swimming pool and terraces with views for eating and drinking and attentive service. The hotel is right on the Nile with its own pier. Highly recommended

Dear robertP796SS , Bonjour. We very much appreciate your comments regarding your stay at the Sofitel Legend Old Cataract Aswan. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mahmoud Fathy Guest Experience Manager

Fabulous Old Cataract Hotel

Ocena na stronie TripAdvisor 5.0/5

capricornia19 Solo travel - 15/03/2019 Opinia zatwierdzona w TripAdvisor

I stayed for 2 nights on 27 & 28 Feb 2019. My suite with the Nile river view certainly lived up to expectations.Room has fabulous furnishings, comfy bed, & dressing room, coffee with capsule machine in a separate room, huge bathroom with bathtub,separate shower, toilet & bidet & nice toiletry. There are 2 balconies with lounge chairs, tables & sofas. I had 2 dinners at The Terrace and on both occasions the food are quite delicious. Lemon tart was a bit of a let down and they waived the charge. Such a great waiter 👍. Breakfast at the Oriental was a bit touch & go. Pastries & croissants definitely were not baked in the same morning. Luckily I wasn't particularly hungry. The other annoying bit is the taxes. They added sales & service taxes on your bill when it's charged to your room after meal/drinks which is ok by me as I expected that. But then, when you settled the final bill at check out, they added more tax on top of everything else. I'm totally bamboozled. Unfortunately I missed out on seeing the Agatha Christie's suite 😒

Bonjour Thank you for taking the time to provide us with valuable feedback in regards to your recent stay at Sofitel legend Old Cataract Aswan. It is great that you were able to benefit from the great & unique location of the hotel and the most beautiful views of Aswan. We are so thrilled to read of your enjoyable stay with us in one of our comfortable suite with stunning view of the Nile. At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Kindly rest assured that all the issues you have raised will be taken into high consideration & an effective action will carried out in order to address the problems to prevent occur in the future. Thank you for your kind feedback, and we are looking forward to welcoming you back soon for another magnifique stay in the Fabulous Old Cataract Hotel. Best Regards Mahmoud Fathy Guest Experience Manager

exclusive Hotel 7 stars

Ocena na stronie TripAdvisor 5.0/5

sd_vision1010 Couples - 27/02/2019 Opinia zatwierdzona w TripAdvisor

The most luxurious hotel . strongly recommended by all means . The.view is gorgeous the rooms super exclusive service Food was tasty & such a great experience on all fronts . An exclusive hotel & experience

Dear Valued Guest Bonjour Thank you very much for your interest to stay at Sofitel Legend Old Cataract Aswan. We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mahmoud Fathy Guest Experience Manager

Opera Suite was wonderful

Ocena na stronie TripAdvisor 5.0/5

niwatori811 Couples - 16/02/2019 Opinia zatwierdzona w TripAdvisor

We stayed in an Opera Suite that gives a fantastic view over the Nile. The service by the front desk persons, Aya-san, Mina-san and etc, were all so good!! I would like to return this hotel some time in the near future.

Dear Valued Guest Bonjour It truly is heart-warming to read of our valued guests stays and how our passionate team create only memorable moments for them. We are so delighted to know you enjoyed your stay in one of our wonderful suites with a magical view of the Nile. Aya-san & Mina-san are so thrilled to have been mentioned personally especially when you called them such so good persons We would love to welcome you back to Sofitel Legend Old Cataract Aswan for another wonderful stay with us. Warm Regards Mahmoud Fathy Guest Experience Manager

Bad service

Ocena na stronie TripAdvisor 2.0/5

polodv Family - 11/02/2019 Opinia zatwierdzona w TripAdvisor

Amazing place, the view, the place, the swimming pool... Service is lame. Luggage where not in our room after few hours, room service woke up twice at 8:30, we had to ask at the pool's bar to order cocktail and to request it, and so on

Dear Valued Guest Bonjour First of all, many thanks for your stay and the time you have taken in order to share your feedback. It is great that you were able to benefit from the great & unique location of the hotel and the most beautiful views of Aswan I wish I was able to see more details in regards to your stay, we would really appreciate if you could email to h1666-qc@sofitel.com with your booking details, which will help us to comprehend your feedback and especially get the chance for improvements. Nevertheless, I am very sorry to learn from your review that it seems that we were not able to provide the service you could expect from Sofitel Legend Old Cataract Aswan, it would be great to get in touch to figure out this in detail and we hope to get the chance to welcome you back sometime and to make it right for you. Best Regards Mahmoud Fathy Guest Experience Manager

Najnowsze opinie: 20

Partner: TripAdvisor

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