Novotel Lake Crackenback Resort and Spa 4 Sterne

A fantastic location, and luckily for us, brilliant weather. Although the outside of our lakeside accommodation looked a little tired, our inside accommodation was clean, modern and comfortable. The resort activities were great and the kids had a great time. A little overpriced for what it was, but the location and activities made up for kids not sitting on devices. The buffet breakfast was great although for a resort, staff grooming and customer interactions could do with some minor improvements. Overall a great stay.

We booked a 2 bedroom apartment on the lake. We were very happy with the room. We enjoyed all the activities and had a go at everything apart from the pool. The golf course is excellent for families and kids learning to play golf. We hired bikes on one day. Myself, hubby and the teenage boys had not ridden a bike for years. We really enjoyed this too and the staff were so helpful at the activity centre. However, just as we were riding off, the segway lady who runs the segway tours who had an accent was quite rude to my kids. They were waiting to join the road with us on our bikes as a car was coming down the road. She rudely told my kids not to take up the whole road. Could she not see we were on hired biked and had just gotten them? We were separated on either side of the road area about to join the main road to heard towards the lake near the cafe when this happened. We were not moving on the bikes but waiting to join the road when it was safe to do so. My youngest was so unsure already on riding a bike and her comment was so unnecessary. She had plenty of room to do what she needed to do and we were all pulled over to either side of the roadway area. No one was prohibiting her nor did we get in her way. Shame she was not there to witness him fall off the bike 5 minutes later, she might have rethought her nasty uncalled for comment. We saw her again the next couple of days when we were playing golf and she rudely glared at us again for no reason ( I guessed she remembered us). This staff member needs to learn manners and how to be nice to customers. We decided not to do the segway tour because of her rudeness. All other staff we encountered were very nice and super helpful. The bushwalks were great and the disc golf was fun too. Breakfast was excellent, the facilities were fun and we got out of it what we needed. a restful holiday to reconnect with one anther. Our only comments to improve it is, get people to sign out the tennis balls and racquets and sign them back in. We found people were keeping the racquets in their rooms for long periods and not handing them back in. This was frustrating for us and so often no one was on the courts and there were no racquets to use. Also the day trippers who paid money to stay, took over the canoes, courts and facilities alot too. It was at times hard to get equipment when we had paid to stay their. At times we watched and wondered if people had actually paid the fee to use the gear. Totally understand you need to make money but perhaps make them wear a wrist band for the day and give us who are staying there something like this too. Just an idea to ensure paid and staying guests can use the facilities more efficiently. Don't want to dwell on the negatives, so moving on to more positives. We cooked most nights in our apartment so do a shop and bring your own food to save time and money. It was such an overall fantastic time for us all to read a book, do some exercise or just enjoy time together away from the city life we are stuck in right now. :) We would recommend it and hope to return again one day.

Was für'n geiler Schuppen. Ich kenne ein paar solcher Resorts in Deutschland, die können da nicht mithalten. Das Appartment ist sehr viel größer als erwartet und bietet eine Kompletteinrichtung inkl. Waschmaschine. Sehr großer Pluspunkt. Die Anlage ist ebenfalls gepflegt und bietet viel Unterhaltungsfaktor, einiges ist sogar im Preis inbegriffen. Die Anlage bietet auch BBQ-Grills zur freien Nutzung, so dass man abends auch mal gemütlich grillen kann. Etwas überrascht waren wir allerdings, dass die Küche des Restaurants bereits halb 9 geschlossen war. Ein Imbiss mit FastFood-Produkten hat länger geöffnet, empfanden wir aber als nicht so einladend.

ich habe „mountain view“ gebucht das war irreführend da es vom Zimmer kein mountain view gibt stand dessen nur Wellblech (s.Fotos). Als ich ankam das Chalet war sehr aufgeheizt. Es war nicht auszuhalten die kleine Klima die ich eigeschaltet habe war nicht in der Lage aufgehetzte Zimmer zu kühlen. Die Fenster waren abgeschlossen und Lisen sich nicht aufmachen, die Schlüssel dafür befanden sich in der Rezeption also nochmal hin… Am nächsten tag hatte ich vor den „Dach Australiens“ besteigen ;-) also schnell ins Bett um Morgens früh aufzustechen. Aber nicht da es ist Samstag und wird grade um die ecke party gefeiert laut bis Mitternacht .

Sehr schöne Anlage, direkt am See. Das Hotel beseht aus einzelnen Häusern in denen sich Appartments in verschiedener Größe und Ausstattung befinden. Die Rezeption schließt um 19.00 Uhr, kommt man danach, befinden sich Schlüssel und Lageplan in einem für Spätankömmlinge vorgesehenen Kasten, das war unproblematisch. Unser Appartment war schön möbliert, Bad nur mit Dusche; die Sauberkeit der Zimmer ist durchschnittlich. Bedingt durch die Hanglage zum See hin, befand sich der Eingang zum Appartement im Ergeschoss, das Appartment aber faktisch im Keller, mit Terrasse. Besser eine Unterkunft in den oberen Stockwerken buchen. So schön die Anlage an sich ist: Der See bedingt viel Wildlife, vor allem Enten und Kängurus. So kommt es, dass sich auf der Terrasse sowie den Wiesenflächen sehr viel Entscheiße befindet, die zu entfernen dem Hotel gar nicht möglich ist; wen das nicht stört, der ist dort gut aufgehoben. Zum Komplex gehören ein (offenbar prämiertes) Restaurant der gehobenen Preiskategroie und ein Bistro. Hierauf ist man angewiesen, da es in der nähreren Umgebung kaum Restaurants gibt. Leider war das Bistro an einem Abend ohne Ankündigung zur angegebenen Öffnungszeit einfach geschlossen, so dass wir auf das Restaurant ausweichen mussten. Das Essen im Restaurant war qualitativ und geschmacklich allenfalls Durchschnitt und für das Gebotene maßlos überteuert, der Service war höflich aber überfordert.