ノボテルノースビーチウォロンゴン 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 3,139 件のレビュー

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2-14 Cliff Road, NORTH WOLLONGONG, オーストラリア, 2500 ウロンゴン, オーストラリア

説明

ホテルのその他の情報

  • Wi-Fi、ケーブルTV、バルコニー付きの客室多数

  • 屋外温水プール、フィットネスセンター、サウナ

  • アラカルト、ビュッフェダイニング、海が見えるテラス

  • 広々したロビーバー「ペペ」のビーチフロントの軽食

  • 市内のショッピングや食事に利用できる無料バスに隣接

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ホテル所在地

ノボテルノースビーチウォロンゴン

2-14 Cliff Road, NORTH WOLLONGONG, オーストラリア
2500 ウロンゴン
オーストラリア

GPS:-34.414486, 150.900293

電話番号
ファックス +61 2 4224 3141

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

PALISADE KITCHEN & BAR

The best quality local produce, prepared in the simplest way.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  3,139 件のレビュー

トリップアドバイザーの評価  4.0/5  2,828 件のレビュー

Go elsewhere!

トリップアドバイザーの評価 2.0/5

Katrina O トリップアドバイザー認証口コミ

I don't usually write reviews but this is one of the worst hotel experiences I've had. The hotel has been renovated in parts but it's mostly crappy (see photos). The building is tired and it feels like being in a time warp back to the 1980's. My main gripe is I couldn't even watch tv/relax throughout my stay at night as there were weddings Friday and Saturday night and the music was blaring so loud I couldn't hear myself think. As another review noted, the windows are not double glazed and you will hear the car hoons driving for hours in a loop in a nearby park, the nightclub next door, or the wedding venue within the same building. On top of this, on Saturday night the wedding guests decided to return to a hotel room (conveniently located underneath mine), and were blasting music at 11:30pm at night. It sounded like 100 people were in the room, as well as cigarette smoke billowing up through my balcony doors. When I called reception to complain, the said they'd send security. When they eventually arrived, the guests quietened down for 5 mins then kicked right back off. When I tried calling the reception 20 mins later, they didn't pick up so I had to leave my hotel room in my pyjamas to go speak to them. Once I got to reception, the guy was lovely and he explained that the wedding had moved from the function centre to the upper suite. I told him I can't hear myself think, and I'm paying more than staying at the Shangri La in Sydney so it's not really much of a 'holiday' if I can't watch tv and can't sleep. He quickly sent a second security member up and the noise quickly stopped. My question is, why are wedding guests allowed to even walk en mass towards a hotel room when very clearly there are other paying guests staying in rooms nearby. Surely there is a hotel policy that restricts this? If the guy working reception saw them all moving towards the upper level suite, why wasn't something done? Why did it take me, as a paying guest to leave my hotel room and follow this up and complain!? It's ridiculous if hotels think other people wouldn't be pissed off by this. If you pay $750 a night and can't watch tv, can't sleep and can't even have a conversation then I don't think you can expect positive reviews. A few other things to note: - there were no lights in the ceiling (ocean suite room) and it was very dark. See photos attached. - no fan in the bathroom - you can hear EVERYTHING through the walls so if you got noisy neighbours like I did then good luck - the shower door doesn't close properly so water leaks - furniture and walls are scuffed/damaged - no cushions on lounge so it's uncomfortable to sit on - couldn't access window easily with bath (no space) Unfortunately the price I paid ($1500+ for two nights) and the experience I had does not warrant a positive review.

Dear Katrina Orenstein, Thank you for taking the time to tell us about your experience at the Novotel Wollongong Northbeach. We are sorry to hear that your experience did not meet your expectations. Please be assured that your feedback has been passed onto management to be reviewed and investigated further. We appreciate your patience as our team thoroughly investigates this matter. Rest assured; we will follow up with you directly as soon as our review is complete. Sincerely, Novotel Team.

Best Novotel we have stayed in.

トリップアドバイザーの評価 5.0/5

JohnF388 Couples - トリップアドバイザー認証口コミ

This is a high quality hotel with excellent views, amenities, bars/restaurants and staff. We were treated like valued customers and wouldn't stay anywhere else when in Wollongong

Dear John F388, Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay with us and felt like a valued guest. It’s wonderful to know that you appreciated our views, amenities, and dining options. Our team works hard to ensure each guest has a memorable experience, and your feedback is truly rewarding. We look forward to welcoming you back to Novotel Wollongong for another exceptional stay! Sincerely, Novotel Team.

Comfortable and Blissful Stay But My Loyalty Card Was Snubbed

トリップアドバイザーの評価 4.0/5

Rich L Friends getaway - トリップアドバイザー認証口コミ

Went there for a weekend trip rest and recreation. The hotel structure though a bit old in structure, but the amenities seemed currently refurbished. The room has a spacious floor area, the bed is comfortable enough. The stay was relaxing and quite enjoyable -- however, there is no much variety of dining options nearby. We needed to go to the town center for dinner. How I wish they have free bottled water rather than water in the jug that they give to the room. My Accor Card did not do enough charm, because when I requested a late check out, the reception did not allow it. But I could be happier if a slight extension was extended. Hope the management can help me find the right person to contact for such small request.

Dear Rich, We very much appreciate your comments regarding your stay at the Novotel Wollongong Northbeach. We are delighted that you enjoyed a comfortable and blissful stay with us. Your kind words about our recently refurbished amenities and spacious rooms are much appreciated, as we strive to ensure a relaxing environment for all our guests. We are truly sorry to hear about the inconvenience regarding the dining options nearby and the water provided in your room. Your feedback is very helpful and allows us to better address these areas. Regarding the late check-out, we apologise that we couldn’t accommodate your request on this occasion. We understand the value of a flexible departure for our loyal Accor members, and I’ll personally follow up with our front office team to explore how we can better honor requests for our loyalty members, like yourself, in the future. Please feel free to reach out to us directly via our guest services contact email guestrelations@novotelnorthbeach.com.au and we will make your next stay even more enjoyable. Thank you for all your comments, they will be shared with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back to Novotel Northbeach Wollongong and we hope your next visit will be as pleasant as the previous one, with all requests met. Sincerely, Novotel Team.

立地はいいが、料金に見合ってない。

お客さまの声 2.0/5

築地雅樹 一人 - 確認済みレビュー すべて

WIFIは最初使えず大分手間取った。 また深夜まで、パーティが重低音てうるさく、眠れなかった。いずれにせよ、これで450ドルは高すぎる。

Dear Masaki T. 様 ノボテル ウロンゴン ノースビーチでのご宿泊についてお聞かせいただき、ありがとうございます。お客様の体験がご期待に添えなかったことを残念に思います。しかし、金額に見合った価値を感じていただけなかったとのことを知り、残念に思います。ゲスト エクスペリエンスを向上させる方法についてさらにフィードバックがございましたら、お気軽にゲスト リレーションズ チームまでご連絡ください。懸念事項を共有していただきありがとうございます。また、より良いサービスを提供する機会を私たちに与えていただければ幸いです。近い将来。 Kind regards, Dora Guest Relations Executive

Quick stayover in Wollongong

トリップアドバイザーの評価 5.0/5

Ted C トリップアドバイザー認証口コミ

Like most Novotel Hotels the Wollongong Northbeach doesn't disappoint. My room on the top floor (Level 10) had a lovely north facing beach view over the coastline. The room itself was particularly large, spacious and provided all the usual creature comforts. The bathroom was of normal size but lacked a rain shower head (not a big deal). If there was one feature I could point out was the toilet and how close to the wall it was located. This may make things a little uncomfortable for 'larger' persons. I had a buffet style breakfast in the Palisade Kitchen & Bar which adjoins the Novotel and found it also very good. With a spread of hot dishes and cereals it was a great start to the day. The hotel is situated right on the beach which is nice. There are no close by 7-11 type convenience stores but these are about a 5-10 minute walk away. I'd highly recommend this hotel to anyone visiting Wollongong - it won't disappoint.

Dear Tedistravelling, We very much appreciate your comments regarding your stay at the Novotel Wollongong Northbeach. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back to Novotel Northbeach Wollongong in the near future. Sincerely, Guest Relations.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,178 件のレビュー 8.6/10 ロケーション
  • 1,983 件のレビュー 7.4/10 客室
  • 1,499 件のレビュー 8/10 サービス
  • 115 件のレビュー 4.5/10 インターネット
  • 893 件のレビュー 5.6/10 快適さ
  • 594 件のレビュー 6.7/10 清潔さ
  • 436 件のレビュー 4.1/10 お値打ち度
  • 372 件のレビュー 7/10 朝食

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周辺の他の施設

ウロンゴンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。