Novotel Wollongong Northbeach 4 stelle

Giudizio clienti (Valutazione ALL) 4.3/5 3.324 recensioni

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Novotel Wollongong Northbeach - Image 1
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Novotel Wollongong Northbeach - Image 4
2-14 Cliff Road, NORTH WOLLONGONG, 2500 WOLLONGONG, Australia

Descrizione

I plus dell'hotel

  • WIFI, TV via cavo, molte camere con balcone

  • Piscina all'aperto riscaldata, centro fitness, sauna

  • Pasti à la carte e a buffet, terrazza con vista oceano

  • Spazioso bar dell'atrio, spuntini di fronte alla spiaggia al Pepe's

  • Autobus gratuito fuori dall'hotel per raggiungere i negozi e i ristoranti della città

Le nostre sistemazioni

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Posizione dell'hotel

Novotel Wollongong Northbeach

2-14 Cliff Road, NORTH WOLLONGONG
2500 WOLLONGONG
Australia

Coordinate GPS:-34.414486, 150.900293

Telefono
Fax +61 2 4224 3141

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Animali non ammessi
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

WINDJAMMERS RESTAURANT

Il Windjammer deve la sua fama al ricchissimo menu à la carte e a buffet, servito 7 giorni su 7 a colazione e cena. Venerdì e sabato sera viene servito il menu di pesce Seafood Extravaganza. Vista sull'Oceano Pacifico, tavoli all'interno e all'aperto.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.3/5  3.324 recensioni

Giudizio TripAdvisor  4.0/5  1.194 recensioni

Not worth it

Punteggio Tripadvisor 2.0/5

Sam S Recensione certificata TripAdvisor

After paying 5 star rates the hotel is 3 star at best. They have a monopoly on the area so they can charge whatever they want. We have stayed at this hotel once a year for the last 4 years and it keeps on getting worse. The hotel rooms are deteriorating fast with broken curtains and old furniture, the bathroom and kitchen supplies are absent you have to ask for each item which can take 30mins to come up and you feel like a pain. The worst of all they do not replenish the complimentary bottles of water and when we asked for some they charged us $5 each. Surely when paying thousand plus a night for a room they can supply the basics.

Dear C9993ZZsams, We very much appreciate your comments regarding your stay at the Novotel Wollongong Northbeach. I’m truly saddened to hear that your recent stay did not meet your expectations, and I deeply regret any inconvenience you experienced. First, I sincerely apologise for the condition of the rooms and the issues you faced with maintenance and furniture. This is not the standard we strive for, and I appreciate you bringing it to our attention. Please rest assured that we will review this matter with our team to ensure that necessary upgrades and repairs are prioritised. Apologies for the delays in service and the inconvenience you experienced regarding basic amenities. This does not reflect the level of care and attentiveness we aim to provide our guests. Please know that our friendly front office team is available 24 hours a day 7days a week for your convenience. In future, please do not hesitate to reach out to us when issues arise, allowing up the chance to rectify the situation at hand to ensure a comfortable stay. Your loyalty to Novotel Wollongong over the past four years means a great deal to us. We take all guest feedback seriously and will be using your comments to guide improvements in both our service and facilities. We want to ensure that future stays reflect the quality and experience you deserve. Once again, thank you for your feedback. It is our priority to continuously improve, and your insights are invaluable to us. We hope to have the opportunity to welcome you back to Novotel Northbeach Wollongong and exceed your expectations in the future. Sincerely, Novotel Team.

Meh… Adjust your expectations for price

Punteggio Tripadvisor 3.0/5

Becxoxo In famiglia - Recensione certificata TripAdvisor

This hotel is average at best but for the price I would have expected better. A few things: 1. No valet - for $700 a night I don’t want to park my car. Instead after unloading with kids in tow I’m navigating a very tricky car park. 2. Lack of staff - reception was a ghost town. I waited to check in listening to multiple phones ring out. Check out was efficient but clearly understaffed. 3. Room - did all families get put in the same section of the hotel? It sounds like it! We were kept awake with the stomping of children above and screaming next door. The light in the hallway was so bright not even a towel under the door make a difference. A man came into the hallway singing at 11 pm. Doors slamming…. I wanted to complain but didn’t have the energy. There was clearly room to spread people out but all patrons were packed to the elevator end of the hall. 4. Cleanliness - rooms were clean but things were a bit grimy in parts. Our table outside was dirty and the couch was a tad stained. 5. Accor members- I really didn’t feel like there was any special treatment for being an Accor member. Guy at bar didn’t tell me I could get a discount and told me not to charge room. Only found out I’d be eligible for a discount when I got back to my room and read this small piece of paper I got at check in that I was supposed to read… this is a symptom of a lack of staffing. Everyone seemed to busy to assist. All in all it was pretty meh. Writing this review at 4.30 am after being woken by noise and light under door though so maybe our experience will improve with breakfast…

Dear Becxoxo, Thank you for sharing your detailed feedback following your recent stay with us. I truly regret that your experience did not meet your expectations, and I appreciate you taking the time to outline the areas where we fell short. We understand that at the price point of your stay, certain aspects of the experience should feel seamless and elevated. Valet Service: I completely understand how navigating parking, especially with kids in tow, can be a challenge. Staffing and Service: I sincerely apologise for the delays and lack of availability you experienced at reception. I’m saddened to hear that the noise disrupted your rest. For any future stays, please do not hesitate to ask our Front Desk team for a room move, and if occupancy allows we will be more than happy to find an alternative for you via another hotel room away from disturbance or noise. While I’m glad your room was clean, I regret that other areas, like the outdoor table and couch, didn’t meet your expectations. I’ve shared your feedback with our housekeeping team to ensure more attention is paid to these details. As our valued Accor member, you absolutely should have felt recognised and appreciated. I apologise for the missed communication about your benefits and will address this with our team to ensure this information is consistently and clearly conveyed. We truly regret that your stay left you feeling underwhelmed. Your feedback is invaluable as it helps us identify areas for improvement, and we’re committed to making meaningful changes to provide a better experience for all our guests. If you’re open to giving us another opportunity to serve you in the future, please feel free to reach out to me directly at guestrelations@novotelnorthbeach.com.au and I would love the chance to make your next visit much more enjoyable. Thank you again for your candid review. Hope your start to 2025 has been nothing short of fabulous. Sincerely, Anna Guest Relations.

Très belle vue

Punteggio Tripadvisor 4.0/5

sysy585858 In coppia - Recensione certificata TripAdvisor

Une nuit très bien dormi 2 grands lits Vue océan Et réveil avec un perroquet sur la vitre Dîner très bien aussi et petit déjeuner excellent Belle étape avant Sydney Accueil comme les novotel Parking un peu cher Sinon rien a dire Wifi aussi rapide

Dear Sysy585858, Thank you for taking the time to share your experience with us at Novotel Northbeach Wollongong. We're thrilled that you enjoyed the beautiful ocean views and had a restful night's sleep in our cozy queen beds. You had quite the Australian experience with the parrot alarm clock which I am sure brought a unique touch to your stay. We are happy to hear that you found both dinner and breakfast to your liking! We're glad we could be a comfortable step on your journey to Sydney, and we truly appreciate your feedback regarding parking and WiFi speed. Your input helps us improve the experience for our guests, and we’ll certainly look into ways to enhance these areas. We hope to welcome you back to Novotel Northbeach Wollongong again. Sincerely, Novotel Team.

Bellissimo hotel con vista splendita ma senza internet

Punteggio Tripadvisor 4.0/5

781willi Recensione certificata TripAdvisor

Il albergo è fantastico. Stanza molto grande.balcone con vista mare splendido. colazione buona. Il letto era grande e molto comodo. Un albergo perfetto per vacanze ma non per business man quale hanno bisogno del internet per comunicare con i clienti e fornitori. Sono stato 3 giorni è e il internet non andava. Hanno provato tutto ma non riuscivo di mandare via neanche un mail. Qualche volta andava il internet è potevo ricevere almeno i mail. questo è l'unico punto debole di questo albergo.

Dear 781willi, Thank you for taking the time to provide feedback on your recent stay with Novotel Northbeach. I am delighted to read you enjoyed your stay and enjoyed the stunning views. I do apologise on relation to the internet. We do hope we can welcome you back in the near future. Once again, thank you for your review. Kind Regards, Rebecca Blackwell Guest Relations Manager

Soddisfatti

Punteggio Tripadvisor 4.0/5

fresca68 In coppia - Recensione certificata TripAdvisor

Era nostra intenzione arrivare a Sydney in serata poi, attardati in questa costa con cosi' tante meraviglie da vedere, abbiamo deciso di fermarci a Wollongong e al secondo tentativo abbiamo trovato questa struttura . Bella camera, spaziosa , con vista sull'oceano , personale gentile, posteggio e... con gift di bottiglia di vino bianco alla reception. da consigliare

Dear fresca68, Thank you for sharing your experience with us. It is wonderful to hear that your time in Wollongong was relaxing and that you found your room comfortable. We appreciate your feedback and hope you return for a future stay. Kind regards, Alana Quirke Guest Relations Manager

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 1.229 recensioni 8.6/10 Posizione
  • 2.108 recensioni 7.1/10 Camera
  • 1.569 recensioni 8/10 Servizio
  • 123 recensioni 4.2/10 Internet
  • 962 recensioni 5.4/10 Comfort
  • 629 recensioni 6.6/10 Pulizia
  • 475 recensioni 4.4/10 Rapporto qualità/prezzo
  • 411 recensioni 6.9/10 Colazione

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Prezzo a partire da, per 1 notte per 1 persona nella categoria di camera mirata al prezzo, servizi aggiuntivi esclusi, colazione esclusa. Corrisponde al prezzo pubblico più basso comprensivo di tutte le tasse (Potrebbe essere richiesto il pagamento di alcune tasse aggiuntive all'arrivo in hotel (ad esempio, la tassa di soggiorno) in base alla normativa locale vigente.) per la sistemazione in questione, trovato oggi sul sito https://all.accor.com/, per un soggiorno di una notte nei prossimi 20 giorni. Variabile a seconda del periodo e della disponibilità. Il prezzo è garantito solo al momento della prenotazione. La prenotazione (all'estero) è pagabile nella valuta del Paese in cui si trova l'hotel. È garantito solo l'importo confermato al momento della prenotazione nella valuta del Paese in cui si trova l'hotel. L'eventuale stima indicata della conversione nella valuta del cliente non ha valore contrattuale. Al momento del pagamento, la banca può addebitare al cliente costi bancari o commissioni di cambio.