Mercure Napoli Angioino Centro 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 920

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Via Depretis 123, IT063049A1VVFCGSFT, CIR 15063049ALB0775, 80133 NEAPOL, Włochy

Opis

O hotelu

  • Strategiczne położenie w centrum Neapolu - obejrzyj miasto pieszo!

  • Śniadanie na tarasie z widokiem na Maschio Angioino i morze

  • 5 minut spacerem od Molo Beverello z łodziami na wybrzeże Amalfi

  • Łatwy dojazd samochodem, możliwość skorzystania z garażu

  • Palazzo Reale, Galeria Umberto, Quartieri Spagnoli, "Napoli Sotterranea"

Nasze pokoje

Lokalizacja hotelu

Mercure Napoli Angioino Centro

Via Depretis 123, IT063049A1VVFCGSFT, CIR 15063049ALB0775
80133 NEAPOL
Włochy

Pozycja GPS:40.840234, 14.253838

Telefon
Faks +39 081 552 9509

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Zwierzęta mile widziane
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Całkowity zakaz palenia na terenie całego obiektu

TERRAZZA MERCURE

Ciesz się relaksującą przerwą w barze. Nowoczesny i elegancki wystrój z neapolitańskimi akcentami stanowi doskonałe miejsce, aby spróbować wielu lokalnych przysmaków. Bar zaprasza codziennie od 6:30 do 22:30.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 920

Ocena TripAdvisor  3.8/5  Liczba opinii: 1 869

Certyfikat Doskonałości 2025

Only breakfast is very good. Never again

Ocena na stronie TripAdvisor 1.0/5

Freddy A Opinia zatwierdzona w TripAdvisor

Upon arrival (I'm a very old client), at the reception, they immediately ask me documents and credit card. And they immediately take from credit card the full amount for my stay (not a pre-authorization), including city tax (this is incorrect since if I'm not completing the expected stay, I can be required to pay the hotel but I don't need to pay city tax). Anyway, with payment done and completed, I ask for my Hotel receipt and they reply that receipt will be gave only at departure and on such date. Since my office only accept receipt and credit card expenses on the same date, I point out that since they took out money from the credit card, receipt to be on the same date. They start to present various justification also saying that the amount taken was only a "deposit" while the entire amount was taken and the possibility to make a pre-authorization on the credit card is well known and used worldwide. At the end receipt received on the date of arrival. Room assigned: it was a room for disable people and I only discover when entering, without any advice at the reception, neither the possibility to understand if other rooms are available or the hotel is full. Furthermore, after a long discussion to the reception, it wasn't easy to come back to discuss again. Room at first floor wasn't well soundproofed from outside and with a restaurant in from, wasn't easy to slept. Hair dryer wasn't working well (only cold air) and another one received by the reception. The sink stopper weren't possible to completely open with always some water (and later foam) remaining on the bottom. The breakfast it was wonderful as usual and with an incomparable view.   In conclusion, I don't think to come back to this hotel. It was really a bad choose (based on previous experiences) for a four stars in Naples and for the high prize payed, compared with low service quality received.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent experience at our hotel. I sincerely regret to hear about the inconveniences you faced during your stay. Regarding the payment procedure, our policy is to process the full amount upon check-in, which includes the city tax. I understand this was not communicated effectively, and I apologize for any confusion caused. We strive to provide receipts at the time of departure; however, I appreciate your feedback on the need for flexibility in this regard. I regret that your assigned room did not meet your expectations, especially in terms of soundproofing and accessibility. We aim to honor guest preferences and will review our procedures to ensure we communicate room assignments more clearly. Additionally, I apologize for the issues with the hair dryer and sink stopper; maintenance will be notified to address these concerns. I am pleased to know you enjoyed our breakfast and the view. Thank you once again for your valuable input; it is essential for us to improve. Best regards, Front Office Manager Hotel Mercure Napoli Centro Angioino

Tired hotel - tolerable for one night only

Ocena na stronie TripAdvisor 3.0/5

lahlah1209 Opinia zatwierdzona w TripAdvisor

Tired hotel which isn’t reflected in the price which isn’t cheap. Staff are friendly apart from one ghastly receptionist who was rude to all our party at various times. Breakfast not the best we’ve had in hotels in Italy. Bathroom was tired, aircon noisy and door to bathroom was too big and didn’t fit so no privacy. Tolerable for one night, wouldn’t go back nor recommend.

Dear Guest, Thank you for your feedback regarding your recent stay. We appreciate your acknowledgment of our friendly staff . Your comments about the breakfast and bathroom facilities are noted, and we understand the importance of these aspects for our guests' comfort. We strive to provide a quality experience, and your feedback is invaluable for our continuous improvement. We hope you may reconsider visiting us in the future. Sincerely, Front Office Manager Hotel Mercure Napoli Centro Angioino

Great hotel stay!

Ocena na stronie TripAdvisor 5.0/5

458randyh Opinia zatwierdzona w TripAdvisor

The Mecure Hotel was a nice surprise, better than I had expected (which is always so nice). We had booked two nights in advance in the least expensive two bedded room. We ended up arriving a day earlier. I tried to book the same least expensive two bedded room but that was no longer available last minute. I had to pay more for a room with a single queen size bed. When we arrived they kindly upgraded us to a "privilege" room with one queen size bed that we were able to stay in for our full three nights. The room was small but adequate with free use of the mini bar and a lovely balcony. It overlooked the main street but with the balcony doors closed the noise was not bad. The hotel has a lovely lobby and a nice breakfast area ( we just looked at the breakfast space) but we did not have breakfast included in our rate. The hotel is very well located for arriving via ferry- a less then 10 minute walk. The hotel was convenient to the metro with a quick ride to the main train station. There were plenty of restaurants and shops within walking distance. Although Naples gets not so great reviews regarding safety we had absolutely no problems- even walking around at night. We really enjoyed Naples and what it had to offer. The hotel staff were very responsive to any requests we made.

Dear Guest, Thank you very much for sharing your experience at the Mercure Hotel. We are delighted to know that your stay exceeded expectations and that you appreciated the comfort of the Privilege room, our convenient location, and the attentiveness of our staff. It’s a pleasure to hear that you enjoyed exploring Naples and felt comfortable walking around the city. Your kind words are truly rewarding for our team and motivate us to continue providing high-quality service to all our guests. We look forward to welcoming you back on your next visit — perhaps with the opportunity to enjoy our breakfast as well! Warm regards, Front Office Manager Hotel Mercure Napoli Centro Angioino

Ocena klientów 5.0/5

Marcin J. Rodziny - Opinie potwierdzone ALL

Fajny hotel, dobrze zlokalizowany, łatwy dojazd z lotniska, dobre śniadanie, czysty pokój.

Dear Guest, thank you for your kind words regarding your stay. We are delighted to hear that you enjoyed our hotel's location, breakfast, and the cleanliness of your room. We look forward to welcoming you back in the future. Sincerely, Front Office Manager Hotel Mercure Napoli Centro Angioino

Good location and hotel

Ocena na stronie TripAdvisor 4.0/5

rock203 Couples - Opinia zatwierdzona w TripAdvisor

The hotel is in a great location to shopping, restaurants and to generally a lot of places tourists would go. The hotel was clean and tidy friendly staff and a great bar area outside the barman was very friendly, comments have been made about the lifts I didn’t use them I used the stairs which were perfect right by the lift easy access and got a bit more steps in every day walking up to the 5th floor, rooms are a bit noisy on the street front but that is to be expected on a very busy road. I found the beds were very comfortable

Dear Guest, Thank you for your feedback. We value your insights and appreciate you taking the time to share your experience with us. Best regards, Front Office Manager Hotel Mercure Napoli Centro Angioino

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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  • 308 Liczba opinii 7.6/10 Śniadanie
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  • 256 Liczba opinii 7.4/10 Czystość
  • 185 Liczba opinii 8.6/10 Udogodnienia

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