Sofitel Algiers Hamma Garden 5성

고객 평점 (ALL 평가) 4.3/5 1,341 리뷰

Sofitel Algiers Hamma Garden - Image 1
Sofitel Algiers Hamma Garden - Image 2
Sofitel Algiers Hamma Garden - Image 3
Sofitel Algiers Hamma Garden - Image 4
172 rue Hassiba Benbouali, ALGIERS, ALGERIA, 16015 ALGIERS, Algeria

호텔설명

호텔 추가 정보

  • Located in the heart of the White City.

  • Access to Botanical Garden El-Hamma Jardin d'Essai

  • Breakfast on the terrace.

  • Semi-covered pool

숙박

호텔 위치

Sofitel Algiers Hamma Garden

172 rue Hassiba Benbouali, ALGIERS, ALGERIA
16015 ALGIERS
Algeria

GPS:36.750885, 3.072301

전화
팩스 +213 21 67 31 42

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.3/5  1,341 리뷰

TripAdvisor 평가  4.5/5  2,080 리뷰

2024으뜸 시설

IS THE 5th STAR SLIPPING AWAY?

트립어드바이저 평점 4.0/5

Trave1Bandit TripAdvisor 인증 리뷰

Sofitel is well known worldwide for its excellent service, friendly staff and luxury environment. This one… well, I start to get the feeling that this is slowly moving downhill and starts feeling more like a 3,5 to 4 star… is it only me? Having said this, these are my thoughts about my stay here over the past week: POSITIVE: + Nice modern building from the outside. + Absolutely amazing reception / bar are, making you truly feel that you are in a luxury hotel. Rooms… another story. + One of the main assets of this hotel are the staff. In every single are that I passed through… everyone was pleasant / smiling and extremely helpful for any request. + A shout-out to the cleaning staff. They do an amazing job of keeping this completely spotless. Well done!!! + Free shuttle service to and from the airport. + Internet works without glitches… perfect. + Bathroom and shower experience is great. Hot water arrives fast, and a decent pressure. SO / SO: +/- The rooms do not match the lobby. Lobby amazing / rooms do not fit the match. Don’t get me wrong… bed is comfy, and everything works perfectly. The furniture is not up to spec. It is something that you expect to see in a 3-star hotel. NEGATIVE: - Extremely high prices. Burger and beer = EURO. 30,00… way overpriced. WHY??? - This is a “5-star” hotel… then why on earth is the breakfast at the level of a 3-star hotel? Basic, and very simple. Where is the fresh fruit? Where is the variety? Really? Please, please upgrade. There is no reason for paying so much to stay here and this is the start of the day you get??? - Fittings in the rooms are broken… loose and pathetic. SUMMING UP: I like the hotel… especially the staff… but there needs to be urgent revamp. Today… and honestly speaking… this is more of a 3,5 to 4-star hotel, rather than the 5-star hotel that it claims to be. PLEASE, management… spend some of the expensive money you charge us, to improve the place. Will I return… not sure = needs improvement to see my money again.

Thank you for taking the time to share your detailed feedback about your stay at Sofitel Algiers Hamma Garden. Your input is invaluable to us, as it helps us continually enhance our services and better meet the expectations of our valued guests. We are delighted to hear that you appreciated the friendliness and professionalism of our staff, as well as the cleanliness, shuttle service, reliable internet, and the comfort of our beds. Your kind words about our team, particularly the housekeeping staff, will be shared with them as a source of motivation. We have also noted your constructive comments regarding areas for improvement, such as the value for money in our dining options, the variety in our breakfast offerings, and the condition of certain room fittings. Please rest assured that we are actively working on renovation plans to ensure that all aspects of our property reflect the luxury standards we aim to provide. We are truly sorry that your stay did not fully meet your expectations. We would be happy to discuss your experience further to better address your concerns and improve your next visit. Please feel free to reach out to us directly at H1540-gr@sofitel.com or contact our Guest Experience Manager, Mr. Abdelhakim Acheche, at Abdelhakim.ACHECHE@sofitel.com. We hope to have the opportunity to welcome you back in the future for a stay that fully meets your expectations. Kind regards, Zola ABDAOUI Guest Experience.

Expensive and smokey

트립어드바이저 평점 3.0/5

EdLongley Couples - TripAdvisor 인증 리뷰

Stayed for 4 nights on the 5th floor The positives A decent location, about 10 minutes by taxi from the Casbah. Clean and a nice big room with garden view Massive and very comfy bed Well appointed bathroom Wide TV choice, but only one English Channel Free shuttle bus service to and from the airport Very good breakfast and dinner buffet The bad Concierge desk is a joke. Over half an hour trying to get a pass for the pool, only to be told that one wasn’t required Tried to get 2 wristbands to get into the garden next door - to be told they’d run out Room full of smoke from the indoors bar on the ground floor. This is AWFUL. Booked a shuttle bus to the airport, but they had no record of the booking. The information about dining options is completely out of date We spent GBP400 on food and non-alcoholic drinks on a 4 night stay. Private airport transfer is GBP50, when a private taxi is USD10 Hailed a cab from concierge - which had been given the wrong address The front-desk team need a professional kick up the a$$

Thank you for sharing your feedback about your recent stay at Sofitel Algiers Hamma Garden. We greatly appreciate you taking the time to highlight both the positive aspects and areas where we fell short of your expectations. We’re delighted to hear that you enjoyed our spacious and clean rooms, the garden view, and the comfort of our bedding. Your satisfaction with our breakfast and dinner buffet, as well as the convenience of our complimentary airport shuttle, is heartening and reflects our commitment to offering a premium experience. However, we are truly sorry for the inconveniences you encountered during your stay. The experiences you’ve described, particularly with our concierge service, shuttle arrangements, and the smoking issue from the indoor bar, are far from the high standards we aim to deliver. Please accept our sincerest apologies for these lapses. Your feedback regarding the accuracy of dining information, the efficiency of the front desk, and the pricing of services has been noted. We assure you that we are actively addressing these concerns with the respective teams to ensure such issues do not recur. Should you wish to provide further details or discuss your experience in greater depth, please feel free to contact us directly at h1540-gr@sofitel.com. Alternatively, you can reach out to our Guest Experience Manager at Abdelhakim.ACHECHE@sofitel.com, who will be delighted to assist you personally. Thank you for bringing these matters to our attention; your insights are invaluable in helping us improve. We hope to have the opportunity to welcome you again in the future and to provide you with a seamless and outstanding experience. Warm regards, Zola ABDAOUI Guest Experience.

Good option re business in Algiers

트립어드바이저 평점 4.0/5

Ibbee TripAdvisor 인증 리뷰

Good option for business in Algiers, with large, clean comfortable rooms & beds, (bathroom a bit dated, and would prefer larger shower & no bath 🤷‍♂️), yet otherwise all more than acceptable/required. Also, centrally located, with decent Wi-Fi, and all necessary amenities, backed up by generally some excellent & professional service - compliments especially to professionalism of the front desk staff, as well as bar manager 👍!

Thank you very much for your feedback! We greatly appreciate your positive comments about your stay at the Sofitel Algiers Hamma Garden. We are delighted to hear that you found the rooms to be large, clean and comfortable, and that the service from our reception staff and bar manager met your expectations. Your mention of their professionalism is particularly gratifying to our team. We take note of your remark regarding the bathroom and will take it into account when looking to make future improvements, with the aim of meeting guests' preferences for larger showers rather than bathtubs. It is great to hear that our central location and reliable Wi-Fi contributed to your overall positive experience. We look forward to welcoming you back on your next visit! Zola ABDAOUI Guest Experience.

Poor service and smelly carpets

트립어드바이저 평점 1.0/5

355zarag TripAdvisor 인증 리뷰

I do not recommend Sofitel Algiers Hamma Garden. The front desk staff member who spoke English well had a lot of attitude, and I wish I knew his name. He was thin, quite tall, bald, and had a mustache. He asked for my partner’s passport, and when I asked him if he also wanted mine, he replied that if I was staying at this hotel, then he needed my passport too. His tone was harsh. I responded that when he asked my partner, I thought it might be like some hotels in certain countries where one passport is enough. He asked me in which countries they don’t ask for everyone’s passport. It is true that some countries don’t require both passports. For instance, Canada, the United States, the European Union (Schengen Area), Australia, and New Zealand. The guy acted unprofessionally, trying to assert his knowledge of the hotel industry worldwide. I was standing right next to my partner, and he wished him a happy stay but completely ignored me, as if I didn’t exist. I found that very disrespectful. Additionally, every floor and room had a terrible smell, with old, musty carpets. We requested to change our room twice, but it remained unsatisfactory, and we had no other options. The service was slow overall. We stayed at other hotels in town where the service and facilities were far better. Avoid Sofitel Algiers Hamma Garden.

Thank you for sharing your feedback regarding your recent stay at Sofitel Algiers Hamma Garden. We value all guest input as it helps us improve our services and ensure a better experience for everyone. We regret that your experience did not meet your expectations and are genuinely sorry to hear of the issues you encountered with our front desk service. Professionalism and courteous interaction are fundamental principles we strive to uphold, and we will be addressing your comments with our team to prevent any recurrence of the behavior you described. We apologize as well for the inconvenience caused by the room condition and the overall ambiance. Your remarks about the carpets and room environment will be taken into consideration, as we are committed to maintaining a pleasant and comfortable atmosphere for our guests. Additionally, we will review our housekeeping and maintenance procedures to ensure they align with Sofitel’s high standards. Thank you once again for your valuable feedback. Do not hesitate to contact us directly at h1540-gr@sofitel.com. We hope that you will give us another chance to welcome you in better conditions during a future stay. Best regards, Zola ABDAOUI Guest Experience.

Many thanks to abir for being professionnel in her job, i wil ne back for business

트립어드바이저 평점 4.0/5

foura m 비즈니스 - TripAdvisor 인증 리뷰

Many thanks to abir the guest experince for her professionnel job,i booked for one night but because of her i stayed for two nights. Perfect suite and good environnement, thankful for the quality of service.. i wil back for sure to this hôtel and good staff but the staff of swimming pool must ne changed

Dear Mr Foura, Thank you very much for your thoughtful feedback and for taking the time to commend our service. I am delighted to hear that my efforts contributed to your extended stay and that you enjoyed the suite and the overall environment. We are pleased to know that you appreciated the quality of service. Please be assured that your comments regarding the swimming pool staff have been noted and will be addressed as part of our ongoing commitment to enhance guest experiences. We look forward to the opportunity of welcoming you back to our hotel in the future. Best regards, Abir BOUAOUD Guest Experience

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그 외 웹 사용자 평가 등급

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