Sofitel Algiers Hamma Garden 5성

고객 평점 (ALL 평가) 4.3/5 1,319 리뷰

Sofitel Algiers Hamma Garden - Image 1
Sofitel Algiers Hamma Garden - Image 2
Sofitel Algiers Hamma Garden - Image 3
Sofitel Algiers Hamma Garden - Image 4
172 rue Hassiba Benbouali, ALGIERS, ALGERIA, 16015 ALGIERS, Algeria

호텔설명

호텔 추가 정보

  • Located in the heart of the White City.

  • Access to Botanical Garden El-Hamma Jardin d'Essai

  • Breakfast on the terrace.

  • Semi-covered pool

숙박

이 호텔 예약하기

호텔 위치

Sofitel Algiers Hamma Garden

172 rue Hassiba Benbouali, ALGIERS, ALGERIA
16015 ALGIERS
Algeria

GPS:36.750885, 3.072301

전화
팩스 +213 21 67 31 42

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.3/5  1,319 리뷰

TripAdvisor 평가  4.4/5  2,092 리뷰

2024으뜸 시설

Excellent stay at Sofitel

트립어드바이저 평점 4.0/5

Luigi D TripAdvisor 인증 리뷰

We would like to thank you for your wonderful appreciation following your visit to our Hotel Sofitel Algiers Hamma Garden and are delighted to read that we have lived up to your expectations on this occasion. We hope to have the pleasure of serving you again in the near future! Kind regards, Zola ABDAOUI Guest Experience

service is not good

트립어드바이저 평점 3.0/5

netllama Friends getaway - TripAdvisor 인증 리뷰

Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. It is certainly not the standard we aim to provide at Sofitel Algiers Hamma Garden. We regret the delays during check-in and the issues you faced with the airport shuttle, breakfast, and room conditions. To help us investigate further and ensure this does not happen again, could we kindly ask you to contact our Guest Experience Manager, Abdelhakim Acheche, at abdelhakim.acheche@sofitel.com? Please provide details such as your full name and check-in date so that we can follow up directly. We would be grateful for the opportunity to make things right and would be thrilled to welcome you back for a more seamless experience in the future. Zola ABDAOUI Guest Experience

Perfection

트립어드바이저 평점 5.0/5

Eva A Couples - TripAdvisor 인증 리뷰

Dear Madam Eva, We would like to thank you for your wonderful appreciation following your visit to our Hotel Sofitel Algiers Hamma Garden and are delighted to read that we have lived up to your expectations on this occasion. We hope to have the pleasure of serving you again in the near future! Kind regards, Zola ABDAOUI Guest Experience

A Hotel in need of better management

트립어드바이저 평점 4.0/5

Jeffrey F TripAdvisor 인증 리뷰

Thank you for taking the time to share your detailed feedback regarding your recent stay at Sofitel Algiers. We are truly sorry to learn that certain aspects of your experience did not meet your expectations. Your comments are invaluable to us as they help us identify areas that need improvement. We sincerely apologize for the inconvenience caused by the absence of soap near the sink, the difficulties in obtaining change, and the miscommunication regarding the complimentary drink. We will review our procedures to ensure clearer and more consistent communication between our front desk and bar teams. Regarding the issue with the shower, we deeply regret the flooding you experienced. This matter has been escalated to our technical team for thorough inspection and a permanent solution. We also understand your concerns about smoking in communal areas. While we strive to cater to the preferences of all our guests, we acknowledge that your comfort was impacted, and for that, we apologize. We will reassess our smoking policies to better accommodate the needs of non-smoking guests while balancing local customs. We are delighted to hear that you appreciated the professionalism and dedication of our staff, particularly the women you mentioned. Your suggestion to have more women in key roles within the hotel is highly valued and will be shared with our management team. Please rest assured that your feedback will be addressed with the relevant teams to enhance staff training and improve the overall management of our services. We hope to have the opportunity to welcome you back and provide you with a flawless experience in the future. Should you decide to return, please do not hesitate to contact us directly, and we will ensure that every detail of your stay is taken care of. Warm regards, Zola ABDAOUI Guest Experience

Old hotel and prehistoric room

트립어드바이저 평점 1.0/5

ismail82 비즈니스 - TripAdvisor 인증 리뷰

Dear Mr Ismail , Thank you for taking the time to share your feedback regarding your recent stay with us. We are genuinely sorry to hear that your experience did not meet your expectations and that the condition of your room fell short of the high standards we strive to maintain. We take your concerns very seriously, and we would like to assure you that we are currently reviewing our renovation plans to enhance the overall quality of our facilities. Your comments about the room condition and lack of amenities have been shared with our management team, and immediate action will be taken to address these issues. We are, however, pleased to know that you found the bed comfortable, and we regret that this was the only aspect that met your satisfaction. Your feedback is invaluable to us as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future to provide you with a far better experience. Sincerely, Zola ABDAOUI Guest Experience

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 586 리뷰 9.4/10 위치
  • 838 리뷰 7.6/10 객실
  • 1,886 리뷰 9.2/10 서비스
  • 22 리뷰 6.4/10 인터넷 가격
  • 395 리뷰 8/10 청결도
  • 309 리뷰 8.1/10 편의 시설
  • 225 리뷰 8.7/10 조식
  • 124 리뷰 8.4/10 수영장

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