Dear Mrs G., Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Sofitel Algiers Hamma Garden hotel and are delighted to read that we were able to match your holiday expectations. We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. We have taken good note of your comments concerning the furniture, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards Selma ARABI Guest Relations Sofitel Algiers Hamma Garden Tél : +213 21 68 52 10 Fax : +213 21 67 31 90 Mail : h1… 172, Rue Hassiba Ben Bouali , BP 152 R, 16 015 Algiers

ESTIMADO SEÑOR I., En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido referente a su reciente visita a nuestro hotel Sofitel Algiers Hamma Garden, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas. Apprezziamo sinceramente le Sue gentili parole nei confronti del nostro personale, la loro gentilezza e disponibilità sono senz'altro una delle forze principali del nostro hotel, non mancheremo quindi di congratularci con loro per la loro contribuzione al Suo benessere durante il Suo soggiorno insieme a noi. Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto. Reciba un cordial saludo. Selma ARABI Guest Relations Sofitel Algiers Hamma Garden Tél : +213 21 68 52 10 Fax : +213 21 67 31 90 Mail : h1… 172, Rue Hassiba Ben Bouali , BP 152 R, 16 015 Algiers

Estimado Sr. Francisco Jose C., En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido referente a su reciente visita a nuestro hotel Sofitel Algeria Hamma Garden, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas. Estamos encantados de leer que pudo apreciar la calidad del servicio durante su estancia, no dejaremos de transmitir sus felicitaciones a todo nuestro personal de recepción sabiendo que será una gran satisfacción para todos. Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto. Reciba un cordial saludo. Selma ARABI Guest Relations Sofitel Algiers Hamma Garden Tél : +213 21 68 52 10 Fax : +213 21 67 31 90 Mail : h1… 172, Rue Hassiba Ben Bouali , BP 152 R, 16 015 Algiers

Dear David C., We very much appreciate your comments regarding your stay at the Sofitel Algiers Hamma Garden. Thank you very much for sharing this great review of your recent stay at THE SOFITEL ALGIERS HAMMA GARDEN. We are honored you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire réception team as we know it will be a great source of motivation to keep on going the extra mile. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Habib Ellah Khedali Guest Relations Sofitel Algiers Hamma Garden Tél : +213 21 68 52 10 Fax : +213 21 67 31 90 Mail : h1… 172, Rue Hassiba Ben Bouali , BP 152 R, 16 015 Algiers

Monsieur B., Nous vous remercions pour vos commentaires suite à votre séjour à Sofitel Algiers Hamma Garden. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Fella MESSAOUD Guest Relations Sofitel Algiers Hamma Garden Tél : +213 21 68 52 10 Fax : +213 21 67 31 90 Mail : h1… 172, Rue Hassiba Ben Bouali , BP 152 R, 16 015 Algiers