호텔 체레타니 피렌체 - 엠갤러리 4성

고객 평점 (ALL 평가) 4.6/5 474 리뷰

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호텔 체레타니 피렌체 - 엠갤러리 - Image 4
Via De Cerretani 68, 50123 피렌체, 이탈리아

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  • 훌륭한 위치: 피렌체 중심부, 두오모에서 단 몇 걸음 거리에 있습니다

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호텔 체레타니 피렌체 - 엠갤러리

Via De Cerretani 68
50123 피렌체
이탈리아

GPS:43.773521, 11.252575

전화
팩스 +39 055 238 1312

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자세히 보기

ALL 평가  4.6/5  474 리뷰

TripAdvisor 평가  4.5/5  904 리뷰

2024으뜸 시설

great location, great staff

트립어드바이저 평점 5.0/5

Butz TripAdvisor 인증 리뷰

Recommendable hotel: Great location and a very friendly, dedicated and professional staff. Special thanks to Valentina at reception and to the very nice lady who serviced the breakfast restaurant, during our stay. We had a great time and will surely come back.

Dear Butz, thank you for your kind words regarding our great location and dedicated staff. We are delighted to hear that Valentina and our breakfast team made your stay memorable. We look forward to welcoming you back in the future. Warm regards, Veronica Broccardi Schelmi, General Manager

Nice stay

트립어드바이저 평점 4.0/5

Voyager_Nineteen71 TripAdvisor 인증 리뷰

We stayed at this hotel as we wanted to stay in an Accor Property and the other Accor Hotel (Mercure Central) close to this one was sold out. This Hotel is very close to the train station as well as to the tourist spots which can be accessed by foot from here. There are a lot of eateries around the Hotel too. We arrived at the hotel at 12 PM and were informed that we had come early as the check-in was at 2 PM, which we were aware of. We waited in the lobby right up to 2 PM, but the room wasnt ready. We were then asked to go to a hall where there was some water, coffee and snacks while the room was getting ready. We finally got the room at 2.40 PM ! What was disappointing was the coldness with which the senior person at the front desk responded. There just didn't seem to be any urgency to ensure that the room was ready on time, forget before time. It was as if we were being done a favour by being allotted a room. Anyways - the room was excellent with all the required amenities and the beds were very comfortable. The bathroom and shower facilities were also excellent. It was a little cold so we asked for a heater and were provided one. I was a little surprised though, as hotels as premium as this usually have a digital setup where one can set the temperature in the room. We asked for an extension for checkout by an hour given that our train to Pisa was in the afternoon but we were informed that the hotel was full so the room had to be provided by us at 12 PM only. The hotel staff was kind enough to allow us to sit in the lobby after checking out after which we used the subway to the train station. All in all a good stay with a few hiccups. Special thanks to young Valentina for being very customer focussed and always responding with a smile. Other front desk staff were a little stiff.

Dear Voyager_Nineteen71, Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed our central location, the comfort of your room, and our amenities. We’re especially pleased that Valentina made a positive impression with her warm and attentive service. We sincerely apologize for the delay in your check-in and any perceived lack of urgency from our front desk team. Your feedback is valuable, and we are reinforcing our commitment to ensuring a smoother and more welcoming experience for all our guests. Regarding the temperature control, we appreciate your note, and we are continually evaluating ways to enhance our in-room comfort and convenience. We hope to have the pleasure of welcoming you again for an even better stay. Warm regards, Veronica Broccardi Schelmi General Manager

Stellar Team; stunning design; fabulous location

트립어드바이저 평점 5.0/5

SmarttravellerTO TripAdvisor 인증 리뷰

Hotels are costly and shopping for them in absentia can be a nerve wracking experience. A good review is designed to help prospective guests make as informed a decision as possible while offering both deserved praise and criticism for the property. The Hotel Cerettani is in a prime location in Florence, footsteps away from the Unita tram and a kiosk that sells the tram tickets via a human being, which tram will take you to the airport in just over 20 minutes. It's also an easy walk from Santa Maria Novella central train station. Many restaurants can be found away from the main site closest to hotel, the Duomo. I was greeted on my arrival and swiftly checked in by the very lively, warm, smart, and attentive, Stefania who, having taken note of all my pre-arrival requests, showed me to my room and even presented an alternative option if all was not to my satisfaction, which it absolutely was. My second floor interior facing room was utterly silent at all times, save for the sound of the church bells, which do not ring during the night. The high ceilings and gorgeous interior design features (headboard, mirrors, flooring, banquette, black out curtains, tables, chairs, and lamps) of the room impressed me greatly, as did its wonderful commodiousness, with a separate space between the bedroom and bathroom containing a bar and fridge station and cabinetry; hence three doors in all. The fridge, with a daily free supply of soft drinks and water was appreciated. I had trouble using the espresso machine but would have received help if I wanted it. The bathroom was truly stunning with adequate surface space for toiletries and lots of racks and hooks to hang high quality freshly laundered smelling towels (I strongly support the hotels eco conscious efforts). The showers were superb. I cannot give the highest marks to the beds and bedding. The spring basedmattresses, with some foam topping were not quite reflective of a four to five star hotel though offering adequate comfort and support. One bed needed to be changed on the second night because it was significantly more worn than its partner but this was carried out swiftly in the morning. The natural fibre pillows were mostly feather with only some down and this is the reverse and inferior materials ratio than was expected. The blankets were of similar quality-perhaps a few points better. The sheets were fine. A few other minor points of criticism go to lighting and television. If for no other reason than energy conservation, one should be able to independently control all the levels of lighting in the room between the mini bar and cabinet area and the bedroom. One could have the night table lights on or off with all the rest either all on or all off. Thus a large lamp and overhead light would both need to be on simultaneously, where only one would suffice. Perhaps the lights needed servicing in my room alone-not sure. Light switches, however, were easily accessible. Finally, the television selection could have been a little broader, with not one channel in a language other than Italian. A major point of concern was whether I would have the desired climate control features in the room (temperature and ventilation), but I was happy to say that during the day-time, when temperatures reached around 21C, the hote still its AC enabled in the rooms and the system was quiet, very effective, and easy to use. A good space heater was also readily provided. I remain in the dark as to what outside temperature causes the switch to heating and would insist on clear confirmation before a return visit. Daily buffet breakfasts were of of fairly broad selection, delicious, and very well laid out, with swift but never overbearing supplementary table service. Finally, I found the service at the hotel broken down to front of house staff, housekeeping, and the dining room to be outstanding and highly personable. A special thanks to Alessandro, Valentina, and Tawfik, for their warmth and prompt helpfulness at the front desk. All the housekeeping staff also did a wonderful job and promptly answered every request. And the young Kiara and Delfina were highly attentive and friendly without, as said, being obtrusive at breakfast-always full of smiles and grace and charming conversation. I will remember you all with great fondness. The common spaces in the lobby and dining room were also beautifully designed and with sumptuous furnishings making for a nice alternative in which to relax and enjoy an afternoon coffee and pastry-also free to guests. All in all, I was very pleased with my stay at the Cerettani and would return, believing its team to be sincerely dedicated to excellence and a very personal guest experience. This is the real basis on which I awarded a 5 star review. I do, however, think the beds and bedding could stand some improvement, and that greater precision and timeliness to pre- arrival questions such as those relating to bedding and climate control would have been appreciated.

Dear Discerningbuyerto, Thank you for taking the time to share your detailed feedback about your recent stay at Hotel Cerretani Firenze - MGallery. We are delighted to hear that you enjoyed our prime location, stunning design, and the attentive service provided by our team members. Your comments about the beds, bedding, lighting, and television have been duly noted, and we will make sure to review these areas for potential improvements. We are glad that you found the climate control features satisfactory and that you appreciated the daily buffet breakfast and the exceptional service from our staff members. Your kind words will be shared with Stefania, Alessandro, Valentina, Tawfik, Kiara, Delfina, and the rest of the team. We are committed to providing a personal and excellent guest experience for all our visitors. We look forward to welcoming you back in the future. Warm regards, Valentina - Front Office

Wonderful hotel in the perfect location in Florence

트립어드바이저 평점 5.0/5

NA H 가족 - TripAdvisor 인증 리뷰

Wonderful hotel close to the Duomo but not touristy. Very nice and upscale. Easy walking distance to Piazza Della Repubblica and Ponte Vecchio. It is in a neighborhood with nice clothing stores and good restaurants but all with the architecture of Renaissance Florence. The hotel breakfast is outstanding. The rooms are modern with great fixtures and comfortable bed. Staff are helpful and friendly.

Dear ND H, Thank you for choosing Hotel Cerretani Firenze - MGallery and for sharing your positive experience. We are delighted to hear that you enjoyed our central location near the Duomo and the exceptional service provided by our staff. It is our pleasure to offer modern rooms with comfortable amenities and a delicious breakfast to start your day. We strive to maintain a high standard of service and comfort for all our guests. We look forward to welcoming you back on your next visit to Florence. Warm regards, Veronica Broccardi Schelmi, General Manager

Restaurant Service

트립어드바이저 평점 5.0/5

TexanFl1 TripAdvisor 인증 리뷰

We had a wonderful time at this hotel in Florence. We would start our day in the restaurant having breakfast and enjoying the service of Kiara and Delfina. These 2 waitress were so welcoming and always with a smile. Their service was fantastic and as soon as we would walk in they immediately brought our American Coffee and fresh orange juice! They were awesome! Friends from Florida.

Dear Linda, Thank you for sharing your experience at our hotel in Florence. We are thrilled to hear that Kiara and Delfina provided you with exceptional service during breakfast. Their dedication to hospitality is truly commendable. We appreciate your kind words and are delighted that you enjoyed your time with us. We hope to welcome you back soon for another memorable stay. Warm regards, Veronica Broccardi Schelmi, General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 678 리뷰 9.8/10 위치
  • 658 리뷰 8.4/10 객실
  • 752 리뷰 9.3/10 서비스
  • 361 리뷰 8.8/10 조식
  • 334 리뷰 7.9/10 안락함
  • 261 리뷰 7/10 청결도
  • 180 리뷰 8.9/10 분위기
  • 152 리뷰 5.7/10 편의 시설

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.