ibis Vichy 3 gwiazdki

We spent one night here while passing through the region. Booked very last minute without reading any reviews...it was exactly what we had expected. It's a very simple hotel but well-located. Room is again, simple and a bit dated. Cleanliness could be improved especially the shower. Signs of wear and tear but everything worked. To our surprise the breakfast was pretty good - the pastries were fresh and high quality, not soggy industrialized stuff one often finds in budget hotels. Staff were friendly. Walking distance to the river, city centre and opera house. Nothing to complain about given the price, which we found to be good value.

To start with this is an IBIS hotel not made clear at all at any point. This isn't known until you cant find the hotel. We went into ask where it was and found out at that point. Our room was very small with no tea or coffee facilities. There was a communal kitchen but no kettle only microwaves to heat water. It wasn't clean either. The whole level smelt of urine and cigarettes and reminded me of poor student/hostel accommodation. The carpets were extremely stained. The rooms had tiled floors, understandable for pet friendly rooms. We were in bed for an hour or so, my husband turned over and the bed collapsed. Now being 11pm, I went to reception. No apology only feeling like an inconvenience being told I had 'bad timing'. I had to battle to get another room. We had no help to move rooms and no offer of apology, compensation or to see if we were ok after the incident. We were moved to a 'Superior Room' what a joke. Black mould covering ceiling in shower room. No facilities at all on this floor. Windows fixed shut with screws. No meaning of escape in fire. The breakfast was continental and costs 12€ which was expensive considering it was basic. We didn't use this facility due to cost. All in all a very bad experience that had put us off staying with IBIS again so much so we have already cancelled other bookings with them.

The guest rooms in this hotel are a much better size than you would normally find in an Ibis. I take the view that Accor probably bought the hotel from another operator, and that it was not built as an Ibis. As a result, there is adequate wardrobe space and the bathrooms are not cramped. The hotel has a good restaurant. In good weather, outside seating is available. The hotel has underground parking which is chargeable. At the time of my visit, this was costing €7.50 per day, which strikes me as reasonable for Vichy. There was plenty of space in the parking, there were no difficult or unsatisfactory access ramps. In addition, the elevators go down to the parking levels, which facilitates easy transfer of luggage on arrival and departure. I experienced some problem with internet access during my stay, but fortunately, it was short lived. If I return to Vichy, I may stay at this Ibis again.

Ibis brand is looking in need of substantial investment.Maintenance standards have fallen and the hotels look very dated. Similar comments apply to Novotel and Mercure. Senior management need to get a grip of the situation.

I was at the Ibis for 5 nights last week, 1 person. My room was very small, my TV was very small (i had to move my small bed to meet my small TV to watch), my bathroom was very small with a minus shower, no real soap/shampoo (but a multi use bottle watery soap) , no glass for toothbrush,... minimal service. Breakfast was all but authentique, fake OJ, bad espresso machine, little choice with "the buffet". The hotel is well located in Vichy, staff was nice, I did tried the restaurant. Reasonable price (75 Euros/night and 10 Euros/breakfast, also a fee for parking but did not had a car. At the end, I would rather spend a little bit more and have some space in my room and some comfort. I will return when I'am mini me.