Mercure Bordeaux Aeroport Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,803 件のレビュー

ベストレートをお約束
Mercure Bordeaux Aeroport Hotel - Image 1
Mercure Bordeaux Aeroport Hotel - Image 2
Mercure Bordeaux Aeroport Hotel - Image 3
Mercure Bordeaux Aeroport Hotel - Image 4
1 avenue Charles Lindbergh, 33700 MERIGNAC, France

説明

ホテルのその他の情報

  • Secure parking with green spaces and EV charging stations

  • Fitness room

  • Airport shuttle available from 7am to 7pm Monday to Friday

  • Refined dining with local flavors

  • Large terrace

当ホテルの客室

ホテル所在地

Mercure Bordeaux Aeroport Hotel

1 avenue Charles Lindbergh
33700 MERIGNAC
France

GPS:44.835513, -0.691978

電話番号
ファックス +33 5 56 34 30 84

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

LE SPIRIT

Our restaurant, which can accommodate up to 120 people, invites you to enjoy a relaxing atmosphere from Monday lunchtime to Friday evening.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,803 件のレビュー

トリップアドバイザーの評価  3.5/5  773 件のレビュー

Stay Away

トリップアドバイザーの評価 1.0/5

AlyssaA154 トリップアドバイザー認証口コミ

I am very disappointed with the service at this hotel and restaurant. My in-laws went to the lobby for a coffee, believing it was complimentary, only to be charged an outrageous €45.20—the full price of the breakfast buffet, despite not having eaten anything. To make matters worse, we visited the bar the previous evening, ordered two glasses of wine, and paid in cash. Yet, the next morning, we discovered a €34.50 charge on our room bill for "evening bar service." When we explained to the front desk that there must have been a mistake and that someone had charged our room in error, they flat-out refused to remove the fee. Their excuse was that it might have been for dinner—completely inaccurate, as we did not dine at the restaurant. While the rooms were comfortable and quiet, I strongly recommend avoiding the restaurant and bar to avoid being hit with outrageous charges. The lack of flexibility, empathy, and basic customer service from the staff was incredibly frustrating and unprofessional. This experience has left a very negative impression, and I would caution others against staying here.

Dear Madam Thank you for taking the time to share your impressions with us following your stay at the Mercure Bordeaux Aéroport hotel in September. We are very sorry to hear that your experience did not live up to your expectations and that some misunderstandings may have tarnished your stay. We fully understand your frustration with these situations and apologise for any inconvenience caused. With regard to the coffee taken by your parents-in-law in the hall, it seems that there was a regrettable mix-up. We will ensure that communication about our services, particularly those related to breakfast, is clarified to avoid this type of misunderstanding in the future. With regard to bar charges, we deeply regret that this incident occurred and that you perceived a lack of flexibility and empathy in your dealings with our reception. We have taken your comments very seriously and have immediately reviewed these situations with our teams in order to improve our internal procedures and ensure a quicker and more satisfactory resolution of disputes for our customers. Despite the positive aspects you mention, such as the comfort and quietness of the rooms, we understand your overall disappointment. However, we hope to have the opportunity to regain your trust during a future stay and to offer you an experience that truly reflects the quality and service standards of our establishment. We would be delighted to talk to you further and invite you to send us your contact details (first and last name) by e-mail to h1508-FB1@accor.com, so that we can discuss this situation in more detail and best prepare for your next visit. Elsa MARANDE Managing Director

Calm amongst the frentic of an airport

トリップアドバイザーの評価 5.0/5

Matt J ファミリー - トリップアドバイザー認証口コミ

Had an early flight so checked in here the day before at 3. A very calm environment with great outside spaces including a pool. Room is ok size and modern. Had a nice meal in restaurant. Breakfast seemed pricey at 19 euro each so went to lounge instead. Overall good value

Sir, Thank you for your feedback following your stay at the Mercure Bordeaux Aéroport hotel. We are delighted to read that you enjoyed your stay. We hope to have the pleasure of welcoming you again soon, and thank you once again for your comments. Yours faithfully Elsa MARANDE General Manager

We spent almost 24 hours due to the possibility of a late 5 pm check out which was perfect as we had late flight

トリップアドバイザーの評価 5.0/5

U187VVpaulb トリップアドバイザー認証口コミ

Perfect location and very nice hotel, all the staff were very helpful and pleasant, tram stop a few meters from door so Bordeaux was easy to visit . Pool area was very good and restaurant excellent. This was our 3rd stay and a very good choice and better than any other hotels we have used in past years

Sir, Thank you very much for your comments following your stay at the Mercure Bordeaux Aéroport hotel. It is with great pleasure that we receive your compliments regarding our ideal location, our swimming pool, and the quality of our restaurant. We are honoured that you have chosen us for the third time. Your satisfaction is our greatest reward, and we will not fail to share your comments with our entire team. We would be delighted to welcome you again during your next stay in Bordeaux! Yours faithfully Elsa MARANDE General Manager

Great airport hotel

トリップアドバイザーの評価 5.0/5

NemoTraveler トリップアドバイザー認証口コミ

We stayed one night. The location is very good and only a short drive from the terminals. The hotel provide a request shuttle service and we had information about this in the confirmation. It may be helpful to note that the actual pick up point is outside door 5 at the “Point de Rassemblement 4” (near the car rental area). Also the tram has a stop nearby with good connedctions to downtown (and the airport). Our room was spacious, quiet and clean and equipped with a mini fridge, a/c, safe and a chair. We only missed a second chair, but no big issue. Obviously most of the tv channels including CNN were in French, BBC World News fortunately in English. The surroundings of the hotel are good and the restaurant had a nice terrace. Breakfast was included in our rate and was very good. The team members we encountered were all friendly and helpful and we enjoyed our stay here.

Hello, We very much appreciate your comments regarding your stay at the Mercure Bordeaux Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elsa MARANDE General Manager

Great value

トリップアドバイザーの評価 5.0/5

Johnheth1966 Couples - トリップアドバイザー認証口コミ

We booked this hotel for one night before starting our holiday proper. We found all the staff friendly and cooperative. The Plat du Jour menu @ €21 pp was fabulous and really tasty. Overall this was a very comfortable and good value stay and would recommend. No issues with noise, air con or cleanliness. Tres bien!

Hello, We very much appreciate your comments regarding your stay at the Mercure Bordeaux Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elsa MARANDE General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 449 件のレビュー 9.5/10 ロケーション
  • 705 件のレビュー 6.3/10 客室
  • 787 件のレビュー 8.6/10 サービス
  • 9 件のレビュー 3.8/10 インターネット
  • 235 件のレビュー 7.6/10 朝食
  • 204 件のレビュー 5.6/10 清潔さ
  • 8 件のレビュー 2/10 ウェルネス・温泉エリア

Powered by Trustyou

周辺の他の施設

Merignacのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。