Novotel Bordeaux Merignac 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 946 件のレビュー

Novotel Bordeaux Merignac - Image 1
Novotel Bordeaux Merignac - Image 2
Novotel Bordeaux Merignac - Image 3
Novotel Bordeaux Merignac - Image 4
80 Avenue J F Kennedy, 33700 MERIGNAC, フランス

説明

ホテルのその他の情報

  • Hotel refurbished in 2024

  • Green Key certificate

  • Family Rooms

  • A sun terrace to enjoy a drink or a meal in a relaxed atmosphere

  • Heated outdoor pool - Tram A is near the hotel.

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ホテル所在地

Novotel Bordeaux Merignac

80 Avenue J F Kennedy
33700 MERIGNAC
フランス

GPS:44.835682, -0.683078

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス

HIPPOPOTAMUS

THE FRENCH STEAK HOUSE. Unique know-how. Since 1968, we have been cultivating our know-how in meat to offer you the best beef, quality pieces of character that are always tender and have a unique taste.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  946 件のレビュー

トリップアドバイザーの評価  3.1/5  19 件のレビュー

Un des meilleurs Novotel dans lesquels j'ai séjourné

トリップアドバイザーの評価 5.0/5

Phil86240 トリップアドバイザー認証口コミ

Un personnel au top, agréable et toujours prêt à aider, dont la volonté de satisfaire les clients est évidente. L'hôtel de très bonne qualité est propre, bien conçu, et bien entretenu. Tout pour satisfaire les clients... Agrémenté d'un restaurant de bon rapport qualité/prix à la nourriture parfaite. Nos petits enfants ont été gâtés, et l'équipe du Novotel a voulu marquer mon anniversaire avec une délicate attention.

Grimy, needs a complete renovation - don’t get off the tram if you are passing by….save yourself!

トリップアドバイザーの評価 1.0/5

Clare P トリップアドバイザー認証口コミ

Stayed at the hotel for only 1 night at the end of August 2025 - I’m glad it was only 1!! Arrived with 72 year old mum and 2 children - advised our room was on the first floor and lift was broken, took 2 rooms on the ground floor. Rather grimy, years old carpet (wouldn’t recommend bare feet!), no idea what the was on the walls! Single glazing, no ideal for busy road and planes…cheap thin towels. Very strong chemical in cleaning products (probably mask the musty smell of carpet). I did check out the 1st floor room and it wasn’t any better. Staff not particularly welcoming and frankly quite rude. Couldn’t even be bothered to help prebook a taxi for us to travel to the airport. On the good side you can walk to some ok restaurants or the tram stop is right outside so you can get away from the grime. Due to weather we didn’t try outside but looking from the windows it didn’t appear particularly well kept or look inviting!

I was very disappointed with the questionable hygiene; even with the coffee offered at reception, I won’t return.

トリップアドバイザーの評価 1.0/5

Meander51498483306 トリップアドバイザー認証口コミ

Encontramos pêlos na cama, um gafanhoto na casa de banho e objectos de outros hóspedes no chão perto da cama. We found hair in the bed, a grasshopper in the bathroom, and items from previous guests on the floor near the bed. Nous avons trouvé des poils dans le lit, une sauterelle dans la salle de bain et des objets laissés par d’autres clients par terre près du lit.

Mixed

トリップアドバイザーの評価 2.0/5

PedropeteGlasgow トリップアドバイザー認証口コミ

Some good things, good location near airport and transport, most staff helpful, nice landscaping and gardens. However booked a room for 4 adults, first night pull out bed broke - turns out it was missing numerous slats, we moved room overnight (by a fairly grumpy staff member) but same thing happened again in new room which again had several slats missing. Got fixed next day by maintenance guy who turned up with a load of slats as if this happens often. Other than that decent stay in hotel part. Restaurant not great, first night asked for a carafe of water (in French along with making a drinks order) about 5 times and it never came and I got given a main that turns out wasn't what I ordered as the order appeared 5 mins later. next night starters and mains arrived all at the same time and the waitress wasn't remotely interested in taking them away, really quite stroppy. The restaurant is an independent one -Hippopotamus. Pool and bar good

Not great

トリップアドバイザーの評価 2.0/5

Navigate591007 トリップアドバイザー認証口コミ

We stayed at Novotel Bordeaux for two nights before continuing our journey to the coast. While our room was adequate for a short stay, it was a bit dated and small for our family of four. Unfortunately, our dining experiences were disappointing. The service in the restaurant was very poor. We ordered drinks, but the beer was missing. Despite following up, it was never brought to us. The children's desserts also did not arrive, even after asking twice. Breakfast the next day was equally subpar: there were no plates, limited choices, and only one waitress struggling to manage everything. The system was very unorganised. In the afternoon, we decided to relax by the pool. However, the service at the poolside kiosk was lacking as the attendant frequently disappeared for long periods, making it difficult to get drinks. Additionally, the receptionists were often unavailable when we needed assistance. On the positive side, the hotel's location is excellent, with easy tram access into Bordeaux, proximity to the airport, and enjoyable cocktails (when they eventually arrived). Overall, while the location and amenities are good, the service needs significant improvement to meet 4 star expectations.

Hi, Thank you for taking the time to share your experience following your stay at Novotel Bordeaux. We sincerely apologize that certain aspects of your visit did not meet your expectations, particularly regarding the service in our restaurant and at the poolside kiosk. The issues you highlighted with missing orders, slow service, and the breakfast experience are concerning and certainly not reflective of the level of service we strive to provide. We have shared your feedback with our teams to ensure these matters are addressed and improvements are made. We’re glad to hear that you appreciated our convenient location and the accessibility it offers for exploring Bordeaux. Your comments about our amenities and cocktails are also appreciated. We hope you will consider giving us another opportunity in the future to provide the quality experience you deserve. Best regards, Marianne Accommodation Manager Novotel Bordeaux Merignac

との提携 TripAdvisor

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