美憬阁科隆蒙迪艾尔艾姆杜姆酒店 4.5 星

客户意见评级 (ALL 评级) 4.6/5 2,276 评论

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美憬阁科隆蒙迪艾尔艾姆杜姆酒店 - Image 1
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Kurt-Hackenberg-Platz 1, 50667 科隆, 德国

描述

酒店其他优惠

  • 位于科隆老城的精品酒店，靠近大教堂和莱茵河

  • 拥有现代化的客房，部分客房可俯瞰科隆大教堂的胜景

  • 提供 2 间专享包房和室外露台

  • 5 间会议室自然采光充足，部分会议室带室外露台

  • 周末中午 12 点前供应丰盛的自助早餐

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酒店位置

美憬阁科隆蒙迪艾尔艾姆杜姆酒店

Kurt-Hackenberg-Platz 1
50667 科隆
德国

GPS:50.94009, 6.960014

电话
传真 +49 221 2063527

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  2,276 评论

TripAdvisor 评级  4.0/5  1,767 评论

卓越奖 2024

位置好 設備齊全

客户意见评级 5.0/5

Yan 情侣住宿 - 所有已确认评论

位置很近火車站和購物街 附近有不少美味的餐廳 酒店內設施齊全，10分清潔

Dear Mrs. L., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Hans Schultheis Guest Relation & Quality Manager

A convenient city centre hotel

Tripadvisor 评级 5.0/5

Paul C Couples - 经 TripAdvisor 认证的评论

A well run city centre hotel. It is within walking distance of the station and close to the cathedral, museums and numerous eating places. We were very impressed with the buffet breakfast which had every possible choice that we could think of! We just stayed for one night as we were passing through the city. However we would certainly return when visiting Cologne again.

Dear Paul C, We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Hans Schultheis Guest Relation & Quality Manager

Good hotel, but not great if you have bad hips!

Tripadvisor 评级 4.0/5

Maxine C Couples - 经 TripAdvisor 认证的评论

Lovely hotel with good soundproofing because the city at night is noisy! The breakfast was lovely with a really good selection of different items. The mushrooms and fruit were really good. The bed was comfy, but rather high. I have a dislocated hip with some arthritis in it and a total hip replacement on the other side, the shower was hard to get in to with the high bath side and rather dangerous to get out of.

Dear Maxine, thank you for your feedback. We're glad to hear that you enjoyed the soundproofing, breakfast, and comfort of the bed. However, we're sorry to learn about the difficulties you had with the high bath side and shower, especially given your health situation. For your next reservation, we will make sure to offer you a room with a shower to improve your experience. Your comfort and safety are very important to us, and we hope to have the opportunity to better accommodate you in the future. Greetings from Cologne, Alexandra Riedinger Sales Manager

A place to avoid

Tripadvisor 评级 1.0/5

christianstaf 商务住宿 - 经 TripAdvisor 认证的评论

I have written a lengthy review to their website before complaining with the hotel, this led to no where, only a promise that “we will be looked after on our next stay”, which will obviously not happen, here an excerpt: Check-in took very long, due to a member of the check-in staff explaining (which was not prompted by the customer) the whole town of Cologne and places to go. Staff was generally dismissive and not friendly at all - only at check out I met a nice person - too little, too late. (Only offered something free in the kiosk, no thanks) There was a sewer smell on the Ground floor, which was horrible and very concerning. It was acknowledged by the staff, but brushed off. There was also a smell in the shower of stagnant water, which was more than unpleasant. In my opinion, these foul smells are possibly a health hazard and concerning, definitively not acceptable for a four star rated hotel in Germany. To top it all off: there was a punctured pillowcase on my bed and the towels smelled horrible. The room was tired and extremely noisy, so sleep was hard to come by, on top of that a false alarm at 7AM was triggered by someone und the whole hotel had to be evacuated.

Dear Christian, thank you for taking the time to share your feedback about your recent stay with us at Hotel Mondial am Dom Cologne-MGallery. We genuinely value our guests' experiences and are sorry to hear that we did not meet your expectations. We apologize for the prolonged check-in process and the lack of attentiveness from our staff. It is our goal to provide efficient and friendly service, and we regret that this was not your experience. Your feedback has been shared with our team to ensure improvements are made. We are also very sorry to hear about the unpleasant odors you encountered. The health and comfort of our guests are of utmost importance, and we will investigate these issues further to address any underlying causes. Regarding the condition of your room and the towel quality, we are disappointed to hear that these did not meet our standards. Please rest assured that we will review our housekeeping procedures to prevent such issues in the future. We understand how disruptive the early morning alarm must have been and apologize for the inconvenience caused. Thank you for bringing these matters to our attention. We hope to have the opportunity to provide you with a much-improved experience in the future. Kind regards, Alexandra Riedinger Sales Manager

Perfect stay, highly recommend the Mondial

Tripadvisor 评级 5.0/5

pooksgirl 经 TripAdvisor 认证的评论

Stayed here during our trip to cologne before moving to Essen to attend a gig. We were meant to leave from Essen to Köln airport to come home however our flight was cancelled and we managed to book back at the Mondial until our rebooked flight. Staff were fantastic throughout both stays. Lovely spacious and comfortable rooms. I don't think I've ever slept as well in a hotel. We ended up in a Dom view room during our flight cancellation, what a view to wake up to. Highly recommend and we will definitely be back

Dear pooksgirl, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Hans Schultheis Guest Relation & Quality Manager

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其他网络用户评价我们的酒店

  • 1,661 评论 9.7/10 位置
  • 1,567 评论 7.7/10 房间
  • 1,519 评论 9/10 服务
  • 15 评论 6.9/10 上网
  • 1,126 评论 9/10 早餐
  • 630 评论 8.2/10 清洁度
  • 402 评论 9.1/10 氛围
  • 293 评论 7.8/10 食物

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