塞文林霍夫科隆市美居酒店 4 星

客户意见评级 (ALL 评级) 4.6/5 3,467 评论

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塞文林霍夫科隆市美居酒店 - Image 1
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塞文林霍夫科隆市美居酒店 - Image 4
Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse, 50676 科隆, 德国

描述

酒店其他优惠

  • 这家四星级酒店位于 Südstadt 中心位置，拥有一个宁静的庭院

  • 位于科隆 Severinstrasse 的美居酒店

  • 热情友好的工作人员

  • 丰盛的自助早餐包含冷热菜肴

  • 科隆美居酒店公共交通十分便利

我们的客房

酒店位置

塞文林霍夫科隆市美居酒店

Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse
50676 科隆
德国

GPS:50.929514, 6.957017

电话
传真 +49 221 2013666

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

RELAX - FOOD, DRINKS & YOU

RELAX - 让美食与醇酒陪伴您。在我们酒店的酒吧中，您可以享受令人身心放松的客厅氛围。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  3,467 评论

TripAdvisor 评级  4.0/5  1,611 评论

卓越奖 2025

Almost 5*... until check-out.

Tripadvisor 评级 4.0/5

johan d 经 TripAdvisor 认证的评论

Very nice hotel. Nice cosy bar with nice, friendly staff. Near to the city center (10min walk) but not in the city center. Rooms are clean and internet works as it should work. Breakfast is fine with plenty to choose from. We were there for an exhibition and it is extremely convenient when you have to go to the koelnmesse. Just next to the hotel is the tram line and you're only 3 stops away from the messe, so no traffic jams if you want to go in that direction. I would have given 5 stars, until we checked out... We gave our credit card details in advance to arrange the costs at the bar and rooms were prepaid so normally it should have gone very smoothly. Unfortunately it took 30(!) minutes to check out. I don't know what they had to do or what was wrong but we were given several documents to sign, the girl at the reception made a mistake so we had to resign the same document, she couldn't find her stapler,... it was chaos! If it wasn't for the check-out it would have been a perfect stay but our last expercience in the hotel brought it down. I would come here again (mainly for the easy travelling to the koelnmesse) but I hope they improve their check-out procedure.

Dear Guest, Thank you very much for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed our hotel, the cosy bar, the friendly staff, and our convenient location near the city center and Koelnmesse. We sincerely apologize for the delays and confusion during your check-out. Your experience does not reflect the standard we aim to provide, and we will review our check-out procedures and staff training to ensure smoother and more efficient service in the future. We truly appreciate your understanding and your kind words about your overall stay, and we would be very pleased to welcome you back on your next visit. Kind regards, your Mercure Team from Cologne

AVOID

Tripadvisor 评级 1.0/5

mariamQ3121CS 家庭住宿 - 经 TripAdvisor 认证的评论

Lack of service from staff shocking. Staff simply rude & unhelpful. Wish I had researched more as I would not have entertained this place.

Dear Mariam, We’re very sorry to hear about your experience. This is certainly not the standard of service we aim to provide. Your feedback regarding staff attitude and service has been noted, and we will address it internally to prevent such issues in the future. We apologize for the negative impression and hope to have the chance to restore your trust. Kind regards, your Mercure Team from Cologne

Not the best 4 star hotel I've stayed in

Tripadvisor 评级 1.0/5

TinaY197 经 TripAdvisor 认证的评论

Lobby looks lovely..but rooms need updating..woodchip wallpaper..smell of drains throughout..and sink and loo not clean...we never had our milk replenished but that's ok because no cups either...the hotel is abit out of town just a bad experience overall

Dear Tina, Thank you for taking the time to share your feedback. We’re very sorry to hear that your stay did not meet your expectations. We appreciate your comments regarding the room condition, cleanliness, and amenities, and we will review these points carefully to improve our services. Your experience is important to us, and we hope to have the opportunity to provide a better stay in the future. Kind regards, your Mercure Team from Cologne

Great staff

Tripadvisor 评级 5.0/5

Gerry C 经 TripAdvisor 认证的评论

I already submitted a review for this hotel but it seems to have goe to another hotel unfortunately. We stayed here for 4 nights for a special occasion. We had 3 rooms for 5 siblings. Hotel was perfect for our stay. Cathedral river and all city attractions easily accessible by walking. The staff throughout the hotel were great . Special word for Tamara and Michael in the bar. We ended each of our days in the bar and were so happy with service and atmosphere. Rooms were spotlessly clean and well serviced. Great experience and would love to come back in the future

Dear Gerry, Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that you and your siblings enjoyed your stay and that the location made exploring Cologne so easy. It’s fantastic that Tamara and Michael made your evenings at the bar so memorable—we’ll be sure to pass on your kind words. We look forward to welcoming you back for another great experience in the future! Best regards, your Mercure Team from Cologne

Good location and value for money

Tripadvisor 评级 4.0/5

mcscary1 家庭住宿 - 经 TripAdvisor 认证的评论

15 min walk from the main train station and adjacent to a low level train the hotel is well situated . Good clean hotel and well priced . Good choice of food at breakfast . An ideal mid budget hotel

Dear Guest, Thank you for your kind feedback. We’re glad you enjoyed our convenient location, clean rooms, good breakfast selection, and overall value for money. It’s great to know we met your expectations for a comfortable mid-budget stay, and we hope to welcome you back soon. Kind regards, your Mercure Team from Cologne

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 1,322 评论 9.2/10 位置
  • 1,739 评论 7.4/10 房间
  • 1,569 评论 8.7/10 服务
  • 25 评论 7.1/10 上网
  • 1,041 评论 9.1/10 早餐
  • 749 评论 6.7/10 清洁度
  • 192 评论 5.9/10 设施

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