Mercure Hotel Groningen Martiniplaza 4 stars

Customer review rating (ALL Rating) 4.2/5 1,001 reviews

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Mercure Hotel Groningen Martiniplaza - Image 1
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Expositielaan 7, 9727 KA GRONINGEN, Netherlands

Description

Hotel extras

  • Excellent 24 hours service

  • Great location for access to everything in and around Groningen

  • Beautiful modern rooms with free high speed WIFI

  • A la carte restaurant & hotel bar

  • Located next to the Martiniplaza Event&Conference Center and close to the beautiful Stadspark

Our accommodation(s)

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Hotel location

Mercure Hotel Groningen Martiniplaza

Expositielaan 7
9727 KA GRONINGEN
Netherlands

GPS:53.201909, 6.555828

Telephone
Fax +31 50 527 1828

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

RESTAURANT

In the evening you can dine extensively in our atmospheric restaurant or enjoy a drink in our bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,001 reviews

Customer review rating 5.0/5

Dennie K. Couples - Confirmed reviews ALL

It was a very nice place to stay. Only thing the gps location has to be updated on how to get to the entrance.

Dear Dennie, Thank you for reviewing your visit to our hotel. We are thrilled to hear you had such a pleasant stay at Mercure Groningen Martiniplaza. It’s wonderful that you found booking through the Accor ALL App straightforward and efficient. Our team takes pride in making every step of your journey seamless, and we’re delighted this contributed to your experience. We’re also grateful for your kind words about our front desk staff, they work hard to ensure every guest feels supported. That said, we regret any confusion you experienced with the navigation to our entrance. We’re currently reviewing our online directions to improve clarity for future visitors. Nonetheless, we’re glad your time with us left you eager to recommend our hotel. Your trust in sharing this feedback means a lot, and we’re honored to have hosted your couple’s trip. Thank you again. We look forward to welcoming you back soon. Kind regards, Dirk Jan Liemburg Hotel Manager

Customer review rating 3.0/5

Hadi E. Couples - Confirmed reviews ALL

The room was okay. However, during the night, we could easily hear noise from the highway and passing cars. Sometimes, the car horns made it difficult to sleep. Also, the towels had a bad smell. The breakfast was good.

Dear Hadi, Thank you for sharing such a valuable review. We are pleased to hear our breakfast met your expectations with its variety and quality, as we prioritize offering a fulfilling start to each morning. However, we sincerely regret that some aspects of your stay did not meet your standards. We apologize for the disturbances affecting your rest and any shortcomings in room amenities. Our front desk team is always available to assist with room preferences for quieter environments or provide fresh linens upon request. Your feedback on accommodations and overall value has been shared with our team to help refine our guest experience. We look forward to welcoming you again soon. Best wishes, Dirk Jan Liemburg Hotel Manager

Customer review rating 2.5/5

Kuldeep K. M. Business - Confirmed reviews ALL

I requested for my prepaid hotel booking to be cancelled for a day as I was landing a day later due to flight delay. The payment was done in full for 3 nights and the request was made well in advance, but the hotel did not accept the request. Eventually when I reached hotel a day later from the original arrival day, I was informed that the room allotted to me was sold out. This means that the hotel wrongfully charged to me for an additional day while selling the same room to another guest at the same time. This is not just poor customer service, but unethical also.

Dear Kuldeep, Thank you for taking the time to share your feedback. We understand that your experience was not as smooth as expected, and we regret the inconvenience this may have caused. However, we would like to take this opportunity to clarify an important aspect of your reservation. Your booking was made under a non-refundable rate, which is specifically designed to offer a more competitive price in exchange for strict conditions. This means that changes, cancellations, or modifications—such as altering stay dates—are unfortunately not permitted without charges. These terms are clearly outlined at the time of booking and are standard across the industry. While our team always aims to assist guests wherever possible, we are bound by these conditions when it comes to reservations of this type. This also impacts availability and room allocation, as adjustments cannot always be accommodated once the booking is confirmed under these terms. For future stays, we would recommend selecting a flexible or refundable rate if you anticipate any uncertainty in your travel plans. These options offer greater freedom to modify or cancel reservations without penalties. We do appreciate your feedback, as it helps us ensure that our communication about these conditions remains as clear as possible. We hope that you might consider visiting us again in the future. Kind regards, Dirk Jan Liemburg Hotel Manager

Customer review rating 4.5/5

Alister W. E. S. Business - Confirmed reviews ALL

Enjoyable stay, the hotel was nice and clean, staff pleasant and helpful and food was good.

Dear Alister W., We really appreciate this positive review of your recent visit. We are thrilled to hear you had such a pleasant stay at Mercure Groningen Martiniplaza. It’s wonderful that you found our team helpful and enjoyed the quality of our meals. We take pride in maintaining a clean and comfortable environment for all our guests, especially our valued ALL members like yourself. Your perfect scores for both our hotel and loyalty program truly motivate us to keep delivering exceptional experiences. We hope to welcome you back for another enjoyable visit. Best wishes, Dirk Jan Liemburg Hotel Manager

Customer review rating 2.5/5

Ian D. Couples - Confirmed reviews ALL

Kerb appeal was poor with bins full in car park a messy smoking area just outside the entrance and no one to meet and greet when we arrived on reception. We couldn’t find a map or guide in the room and the shower room had a button missing on the shower mixer and the extractor fan was not working so it misted up very fast. In the room one of sockets didn’t work so the phone didn’t charge. Would normally expect a breakfast tea but none available nor could we find marmalade. Just didn’t get on with this one.

Dear Ian, Thank you for sharing your thoughts on your recent visit. We sincerely apologize that your experience fell short in several areas. Our team strives to maintain welcoming environment, and we regret the oversight in parking area maintenance during your arrival. For future reference, our alternative A7 parking area remains available when our main lot reaches capacity. Regarding your room, we acknowledge the importance of fully functional facilities and have alerted our maintenance team to inspect bathroom fittings and electrical outlets. While printed guides are available upon request at reception, we appreciate your feedback about in-room accessibility. Our breakfast buffet includes a variety of options daily, and we regret any shortage you encountered. Staff remains available 24/7 to address such requests promptly. We look forward to the chance to host you again for a more satisfying experience, Kind regards, Dirk Jan Liemburg Hotel Manager

Other web-users rate our hotel

  • 462 reviews 6.7/10 Location
  • 937 reviews 5.9/10 Room
  • 662 reviews 8.1/10 Service
  • 12 reviews 6.7/10 WiFi
  • 451 reviews 4.5/10 Comfort
  • 427 reviews 7.6/10 Breakfast
  • 341 reviews 5.1/10 Cleanliness
  • 193 reviews 5.8/10 Food

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