Mercure Hotel Groningen Martiniplaza 4 stars

Customer review rating (ALL Rating) 4.2/5 966 reviews

Best price
guarantee
Mercure Hotel Groningen Martiniplaza - Image 1
Mercure Hotel Groningen Martiniplaza - Image 2
Mercure Hotel Groningen Martiniplaza - Image 3
Mercure Hotel Groningen Martiniplaza - Image 4
Expositielaan 7, 9727 KA GRONINGEN, Netherlands

Description

Hotel extras

  • Four star hotel next to Martini plaza events center

  • Stadspark Groningen is nearby

  • Easy to reach via the A7 with private parking

  • Green Key certified hotel in Groningen

  • Extensive buffet breakfast with local and healthy options

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Single Room

Photo out of - Standard Single Room

Travelling solo? This comfy single bed room with desk and free WiFi, air conditioning, tea and coffee, a safe and rain shower will make you feel at home in Groningen whether you are working or relaxing.

Max. number of persons
1
Area
From 17 m² / 182 sq ft

Bedding

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 31'/79 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 1 pers. max
  • 17 m² / 182 sq ft
  • Bedding 1 x Single bed(s)
See availabilities

Enjoy a comfy double bed in this cozy room, suitable for couples or solo travelers. Air conditioning, free WiFi, a desk, tea and coffee, a safe and rain shower make it easy to work and relax.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Make your Mercure Hotel Groningen stay even more comfortable in our Privilege Room with a double bed, Nespresso, minibar with welcome pack, extra toiletries, rain shower, free WiFi and 50% off parking.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Enjoy extra comfort in this Privilege Room for friends or colleagues with twin beds. It has a Nespresso, minibar with welcome pack, rain shower, extra toiletries and 50% off parking.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Twin bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Need more space? This two-person accommodation in Groningen has a King-size bed and separate sit/sleep space, Nespresso machine, mini-bar with welcome pack, bathrobe and slippers and 50% off parking.

Max. number of persons
2
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Hotel Groningen Martiniplaza

Expositielaan 7
9727 KA GRONINGEN
Netherlands

GPS:53.201909, 6.555828

Telephone
Fax +31 50 527 1828
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
  • 157 rooms
  • 8 connecting rooms
  • 157 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • German
  • English
  • French
  • Dutch

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks Additional charge

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Sports and leisure

Bike rack facilities

  • Nearby

Karting

  • Nearby

Skating rink

  • Nearby

Jogging track

  • Nearby

Football

  • Nearby

Squash court

  • Nearby
  • On site
  • Outdoor parking
  • Private
  • 48 parking spaces
  • Parking opened 24/7

  • Parking pricing: 12.50 € 12.5 EUR Per day

Services & equipment

  • Electric car recharging units 7 kVA

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

RESTAURANT

Photo out of - RESTAURANT

Our Groningen hotel restaurant serves global cuisine with a Dutch touch, in a modern and spacious setting. Pop in for a delicious meal after work or play, and enjoy our terrace on sultry summer evenings.

Cooking style
International
Chef name
Bruno Faucon
Capacity
60
9727 KA Groningen, Netherlands
Telephone +31 50 525 8400

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Reservation recommended
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Accommodate food

  • Children menu

Our Groningen hotel restaurant serves global cuisine with a Dutch touch, in a modern and spacious setting. Pop in for a delicious meal after work or play, and enjoy our terrace on sultry summer evenings.

End your day in the bar of our Groningen hotel, with a cocktail, beer or glass of wine. Drinks are served hot or cold, and the free WiFi and modern interior make it a chill get-together or unwind spot.

Start your day in Groningen well with our extensive buffet breakfast. Choose from a variety of local and healthy options, whether you're preparing for a workday, city sightseeing or your trip home.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  966 reviews

Customer review rating 5.0/5

Christian L. Solo - Confirmed reviews ALL

Dear Christian, We thank you for taking the time to provide us with your feedback. We are delighted that our team made you feel welcome throughout your stay. It is wonderful that you found the hotel well-maintained and your room peaceful, even with the motorway nearby. That said, we regret that the internet connection did not meet your expectations. We provide free WiFi in all rooms, and our front desk team is always happy to help with connectivity issues on the spot. Nonetheless, we are glad you enjoyed our convenient location, just a short walk from the station and the heart of Groningen. We also value your loyalty as a Platinum member and your kind recommendation of our programme. We hope to welcome you back for a more enjoyable stay in the future. Best wishes, Dirk Jan Liemburg Hotel Manager

Customer review rating 1.0/5

Hanwei L. Business - Confirmed reviews ALL

Dear L., Thank you for letting us know about your concerns. We are truly sorry to hear that several aspects of your stay did not meet your expectations. Each of our rooms features individually adjustable climate control, and our front desk team is always ready to provide extra heaters or address any in-room concerns. We regret that the technical comfort and lighting did not suit your preferences on this occasion. Your observation about the billing discrepancy has been noted, and we welcome you to reach out to us at fr… so we can look into it together. We hope to welcome you again in the future. Best wishes, Dirk Jan Liemburg Hotel Manager

Customer review rating 4.5/5

Yurien S. Business - Confirmed reviews ALL

Dear s., It was a pleasure to receive your kind feedback. We are delighted that you had a comfortable stay with us. Our team was quick to assist when you needed help with your booking dates, and we are glad that made a difference. It is great to know you value the ALL loyalty programme as a Classic member and that you find it worth recommending. We are also pleased you chose to book directly on the Mercure website and that your check-in experience was smooth. The entire team looks forward to welcoming you back for a future visit. Kind regards, Dirk Jan Liemburg Hotel Manager

Customer review rating 3.5/5

Faie A. H. Solo - Confirmed reviews ALL

Dear Faie A., Thank you for sharing such a valuable review. We are delighted that you found your room clean and neat, and that your overall experience was a great one. However, we are sorry that two aspects of your stay did not fully meet your expectations. Your comfort matters deeply to us, and our team is always available to address any concern on the spot. Finally, it is a pleasure to know that your stay was largely enjoyable, and that the tidiness of our accommodations left a lasting impression. We hope to be able to welcome you again. Best regards, Dirk Jan Liemburg Hotel Manager

Customer review rating 4.5/5

Sawsan H. Business - Confirmed reviews ALL

Dear Sawsan, Thank you for writing a review. We are delighted that you found your room clean and comfortable, and that our team made you feel so welcome with their friendly smiles. Our staff genuinely enjoy creating a warm and well-organized atmosphere, and it is wonderful to hear that your welcome drink, amenity, and room upgrade all exceeded your expectations. Even so, we are sorry that our vegan selection did not fully meet your needs. Your preference for more plant-based dishes is noted, and we will share your feedback with our restaurant team in Groningen. Finally, we are truly grateful that you would recommend both our hotel and the ALL loyalty programme so highly. Knowing you rated us a 10 means a great deal to everyone here. We all hope to welcome you back. Best wishes, Dirk Jan Liemburg Hotel Manager

Dear Christian, We thank you for taking the time to provide us with your feedback. We are delighted that our team made you feel welcome throughout your stay. It is wonderful that you found the hotel well-maintained and your room peaceful, even with the motorway nearby. That said, we regret that the internet connection did not meet your expectations. We provide free WiFi in all rooms, and our front desk team is always happy to help with connectivity issues on the spot. Nonetheless, we are glad you enjoyed our convenient location, just a short walk from the station and the heart of Groningen. We also value your loyalty as a Platinum member and your kind recommendation of our programme. We hope to welcome you back for a more enjoyable stay in the future. Best wishes, Dirk Jan Liemburg Hotel Manager

Customer review rating 1.0/5

Hanwei L. Business - Confirmed reviews ALL

The central air conditioning isn't blowing hot air, the heater is broken, and the room is very dim with no main overhead light.

Dear L., Thank you for letting us know about your concerns. We are truly sorry to hear that several aspects of your stay did not meet your expectations. Each of our rooms features individually adjustable climate control, and our front desk team is always ready to provide extra heaters or address any in-room concerns. We regret that the technical comfort and lighting did not suit your preferences on this occasion. Your observation about the billing discrepancy has been noted, and we welcome you to reach out to us at fr… so we can look into it together. We hope to welcome you again in the future. Best wishes, Dirk Jan Liemburg Hotel Manager

Customer review rating 4.5/5

Yurien S. Business - Confirmed reviews ALL

They were quick to help me when I booked the wrong dates.

Dear s., It was a pleasure to receive your kind feedback. We are delighted that you had a comfortable stay with us. Our team was quick to assist when you needed help with your booking dates, and we are glad that made a difference. It is great to know you value the ALL loyalty programme as a Classic member and that you find it worth recommending. We are also pleased you chose to book directly on the Mercure website and that your check-in experience was smooth. The entire team looks forward to welcoming you back for a future visit. Kind regards, Dirk Jan Liemburg Hotel Manager

Customer review rating 3.5/5

Faie A. H. Solo - Confirmed reviews ALL

Everything was great except two: expensive & too much unhealthy air fresher in the room that I had to leave the room with opened window!

Dear Faie A., Thank you for sharing such a valuable review. We are delighted that you found your room clean and neat, and that your overall experience was a great one. However, we are sorry that two aspects of your stay did not fully meet your expectations. Your comfort matters deeply to us, and our team is always available to address any concern on the spot. Finally, it is a pleasure to know that your stay was largely enjoyable, and that the tidiness of our accommodations left a lasting impression. We hope to be able to welcome you again. Best regards, Dirk Jan Liemburg Hotel Manager

Customer review rating 4.5/5

Sawsan H. Business - Confirmed reviews ALL

Excellent stay! The room was clean and comfortable, the staff were friendly, and the atmosphere was lovely. Everything was well organized. Definitely recommended!

Dear Sawsan, Thank you for writing a review. We are delighted that you found your room clean and comfortable, and that our team made you feel so welcome with their friendly smiles. Our staff genuinely enjoy creating a warm and well-organized atmosphere, and it is wonderful to hear that your welcome drink, amenity, and room upgrade all exceeded your expectations. Even so, we are sorry that our vegan selection did not fully meet your needs. Your preference for more plant-based dishes is noted, and we will share your feedback with our restaurant team in Groningen. Finally, we are truly grateful that you would recommend both our hotel and the ALL loyalty programme so highly. Knowing you rated us a 10 means a great deal to everyone here. We all hope to welcome you back. Best wishes, Dirk Jan Liemburg Hotel Manager

Customer review rating 2.0/5

Lagareiro A. Business - Confirmed reviews ALL

Overall issue with the smell, small rooms, small shower. Limited availability with breakfast. Quality and services not in proportion to paid price.

Dear A., Thank you for your honest feedback. We are pleased that you found your room clean and well maintained. Still, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Your comfort is important to us, and we regret any inconvenience you encountered with the atmosphere and layout of your accommodation. Our team is always available during your stay to help find a room that better suits your preferences. We also understand your feelings about the morning offering and the overall value you perceived, and we take your remarks seriously. Finally, our location next to the Stadspark and the Martiniplaza Congress Centre makes us a convenient base for business travellers, and we are glad the tidiness of your room left a positive impression. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Dirk Jan Liemburg Hotel Manager

Customer review rating 4.5/5

Odd A. H. Solo - Confirmed reviews ALL

No English Breakfast tea at the breakfast buffe is a minus.

Dear Odd, Thank you for sharing such a valuable review. We are delighted that you found our location so convenient, with easy access to main roads and a pleasant walk to both the town centre and the railway station. However, we are sorry that our breakfast buffet did not fully meet your expectations. Our team is always on hand to assist with any special requests, and we will share your feedback with our restaurant staff. Nonetheless, we are glad you gave us a strong recommendation score of 9. It means a lot to our team that you enjoyed your stay overall, and we value your loyalty as an ALL Classic member. We hope to be able to welcome you back in the future. Kind regards, Dirk Jan Liemburg Hotel Manager

Customer review rating 2.5/5

Hady B. Business - Confirmed reviews ALL

The hotel is decent and clean, and the room is a good size. However, I’m afraid to say that it didn’t quite meet my expectations for a 4-star hotel, particularly as I stayed for three weeks. The room is indeed spacious, but there are no kitchen facilities or appliances apart from a kettle, so having a microwave or some basic facilities would have been very useful, especially for a longer stay. Room cleaning is scheduled every three days, and you can request additional cleaning if needed. However, this can sometimes feel a little inconvenient, as it needs to be arranged in advance. The bath towel was a little small, and the bathroom had only a shower rather than a bathtub. The shower itself was also somewhat narrow. Unfortunately, my room was facing a wall, which was probably the biggest disappointment for me. Considering that I stayed for three weeks, you can imagine having the beautiful view of a wall every morning! 😄 That said, the hotel is reasonably priced, clean, and the staff were friendly and always willing to help, which I really appreciated. Overall, I would say it's a reasonable hotel, but I think some of these points should be considered for future guests, particularly those staying for a longer period. Those improvements could make a big difference to the experience.

Dear Hady, Your feedback matters to us. We are pleased that the cleanliness and size of your room left a positive impression, and that our kitchen staff were able to lend a hand when you needed assistance. That said, we are truly sorry to hear that several aspects of your three-week stay fell short of what you anticipated from a four-star experience. Your room allocation, the view, and the housekeeping routine clearly did not align with your needs, and we regret that these details impacted your comfort. Our team is always available to adjust services upon request, and we encourage guests to reach out at any time so we can address concerns promptly. We also acknowledge that the absence of a microwave added an extra challenge, though we are glad our restaurant team could step in to help on that occasion. Nonetheless, your appreciation for the room’s upkeep and the helpful gesture from our staff is genuinely valued. A pleasant and well-cared-for space is central to what we aim to deliver every day. The whole team hope to have the pleasure of seeing you again. Best wishes, Dirk Jan Liemburg Hotel Manager

Customer review rating 4.0/5

David H. Business - Confirmed reviews ALL

The check in process was good. Overall the stay was comfortable, the breakfast was very small and limited, not really worth the charge. The car park is small, and despite paying for the duration of my stay I had a couple of nights where there was no parking available but I was still charged. Would have expected ANPR on the entrance and exit rather than a paper ticket. The main sticking point was the additional charge for checking out early which the desk clerk totally failed to mention. Given i was receiving an email copy of the invoice rather than a printed copy, this was clearly intentional. The charge was greater than the room rate that I was paying and had I been given the option with the pricing, I would have chosen to leave my room unoccupied and paid through until my check out date. Two days before my early departure i had to move rooms due to a leak from the ceiling. I noticed the rate went up when my room was changed which again wasn't mentioned. The first time I found out about this was six hours after checkout when the email invoice arrived, and i was in a ferry back to the UK. Anyone staying here check your invoice before you pay, do not trust the desk staff and do not register for quick checkout.

Dear Mr H., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Hotel Groningen Martiniplaza. We appreciate your positive remarks about the check-in process and the comfort of your stay. We regret to hear that your experience with breakfast did not meet your expectations. Your comments regarding the limited selection will be noted for future improvements. Additionally, we understand your concerns about parking availability and the system in place; we are continually evaluating our facilities to enhance guest satisfaction. Regarding the early check-out charge, we apologize for any lack of clarity during your interactions with our team. We strive to ensure that all policies are communicated effectively. The change in room rates due to your room transfer should have been clearly explained, and we regret any confusion this may have caused. If you need any assistance please contact fr… Your feedback is invaluable to us, and we will use it to improve our services moving forward. We H. to welcome you back on a future visit to provide you with an even better experience. Best regards, Rick Haandrikman Mercure Hotel Groningen Martiniplaza

Customer review rating 4.0/5

Edward W. Business - Confirmed reviews ALL

Can’t fault the service or staff - however limited transport makes it a secondary choice. A hotel shuttle would improve guest booking or a preferred rate with transport service

Dear Edward, We thank you for taking the time to provide us with your feedback. We are delighted that you found our hotel excellent and our team brilliant. Your kind words about the staff and the room mean a great deal to us, and we are glad the service made such a positive impression. That said, we are sorry that the transport connections did not fully meet your expectations. Our hotel is a five-minute walk from the nearest bus stop, which brings you to the city centre in ten minutes, and Groningen railway station is less than two kilometres away. Nonetheless, we are pleased that you rated your overall stay so highly. Our team works hard to create a warm and welcoming experience, and it is rewarding to know that everyone contributed to your satisfaction. We would love to have you return in the future. Best regards, Rick Haandrikman General manager

Customer review rating 4.5/5

Judith Q. Business - Confirmed reviews ALL

Was goed

Beste Judith, Fijn dat u uw ervaring met ons heeft gedeeld. Het doet ons plezier dat u een comfortabel verblijf bij ons heeft gehad, en dat alles naar wens was tijdens uw zakenreis. Ons team streeft ernaar om iedere gast een prettige en zorgeloze tijd te bezorgen, en uw positieve reactie motiveert ons om dat elke dag opnieuw te doen. Hopelijk mogen wij u in de toekomst opnieuw verwelkomen. Met vriendelijke groet, Rick Haandrikman General Manager

Customer review rating 5.0/5

Christian L. Solo - Confirmed reviews ALL

Quiet room (though motorway is close by) and friendly and welcoming staff at the check-in and the bar. Well-maintained hotel. WiFi in the room could be faster or have a stronger signal quality.

Dear Christian, We appreciate your candid feedback; thank you. We are delighted that you found your room quiet and our hotel well-maintained. Our team takes real pride in keeping the property in great shape, and it is rewarding to know you noticed. Even so, we regret that the WiFi signal in your room fell short of expectations. Our complimentary WiFi is available throughout the hotel, and our front desk is always happy to help with connection tips or alternative access points should you need them during a future stay. Finally, we are especially pleased that our staff made you feel welcome, both at check-in and at the bar. A warm welcome sets the tone for any visit, and it means a lot that you took the time to mention it. We hope that you will return in the future. Best regards, Dirk Jan Liemburg Hotel Manager

Customer review rating 4.5/5

Martin D. Solo - Confirmed reviews ALL

I was very happy that I got upgraded to a privileged room that included a real mini bar that got refilled everyday and they gave me breakfast on the weekend for free.

Dear Martin, We appreciate you sharing your comments with us. We are glad our team was able to upgrade your room and provide the thoughtful extras that made your visit feel special. Receiving breakfast and regular minibar refreshment added some extra comfort during your trip. Still, we regret the trouble you experienced with our wireless connection and the lack of clear menu details in the restaurant. Your comments about price transparency and guest information are taken seriously. Finally, we value your ALL Platinum loyalty and are pleased your arrival drinks and amenities met your expectations. We all hope we have the pleasure of seeing you again. Best regards, Dirk Jan Liemburg Hotel Manager

Customer review rating 3.0/5

Veronica B. Families - Confirmed reviews ALL

The hotel is advertised as a 4-star property, but unfortunately, my experience felt much closer to that of an average 3-star hotel. I was expecting a more luxurious experience, especially as it was my first time travelling with my in-laws and I had hoped to make the stay a little special. Compared with other 4-star hotels, very little seems to be included in the price. The car park is not covered, no gym, no swimming pool and generally not many of the facilities or extras I would normally expect from a 4-star property. The hotel itself was fine for a basic stay, but it didn’t feel particularly special or luxurious. Another point that I found frustrating was the deposit/pre-authorisation. This was the only hotel during our trip in the Netherlands that required a deposit hold. Twelve days after the stay, I am still waiting for the pre-authorisation to be released. For guests travelling for several weeks, having money held for this long can be quite inconvenient, as it effectively means having to budget as though you have paid twice for the accommodation. Overall, the hotel was okay for an average stay, with a very good breakfast, but I believe the 4-star rating creates expectations that the property currently doesn’t fully meet. Please take this as a constructive review. I have been using Accor hotels throughout Australia and now in the Netherlands, and I am a big fan of Accor. My experiences have usually been excellent, which is why I was particularly disappointed this time. Unfortunately, the experience did not meet the expectations I normally have from Accor or from a 4-star hotel. I hope this feedback can be taken into consideration and help improve the experience for future guests. Thanks for your time and consideration. Karen

Dear Veronica, Thank you very much for your feedback. We appreciate your loyalty as a Classic member of the ALL Accor programme and value your continued trust in our hotel group. However, we are sincerely sorry that your visit did not deliver the elevated comfort and special touches you anticipated from a 4-star property, especially when hosting family for the first time as a memorable occasion. Your experience matters to us, and we understand how important it is for each stay to feel distinctive. We hope that we may be able to welcome you back. Best wishes, Dirk Jan Liemburg Hotel Manager

Customer review rating 5.0/5

Malu V. B. Couples - Confirmed reviews ALL

We love the privilege room as all the amenities present in the room is what we exactly needed to have a confortable few days stay without needing to call reception for extras. Easy to order service for room or towels change. Nice and comfortable to work from there as well.

Dear Malu, Thank you for letting us know your impressions. We are delighted to hear that you enjoyed your stay with us in the Privilege room. Our team is pleased you found all the amenities in your room convenient and perfectly suited to your needs for a comfortable visit. It is great that ordering extra services like housekeeping or new towels was easy for you. We are happy you felt at ease working in your room and could focus during your stay. Our hotel aims to provide a smooth guest experience, from check-in to departure, so your feedback is wonderful to read. We truly value your loyalty to ALL and appreciate your high recommendation. It means a lot to know you felt well supported and entirely comfortable throughout your time with us, especially as a Classic status member. The entire team looks forward to welcoming you back in the future. Best wishes, Dirk Jan Liemburg Hotel Manager

Customer review rating 5.0/5

Taichi O. Solo - Confirmed reviews ALL

I was walking the Groningen 4daagse during my stay. It was a delight to come back after a walking day to relax at the comfortable hotel. The staff, as always, were friendly!

Dear Taichi O., It was a pleasure to receive your kind feedback. We are delighted you enjoyed your time with us while participating in the Groningen walking event. Our team is glad you found the hotel a pleasant place to relax after a busy day. We appreciate your warm words about our friendly staff and are happy your stay was comfortable. It means a lot to us that you value the experience as a member of our loyalty programme and that you consider recommending both our hotel and the programme to others. We hope to welcome you back. Best wishes, Dirk Jan Liemburg Hotel Manager

Customer review rating 5.0/5

Ernest R. Business - Confirmed reviews ALL

The restaurant the food was of excellent quality and cooked to perfection by the chef’s, the menu was not vast but if I fancied something not on the menu I just had to give some notice and it was provided. The bar staff were exceptionally professional and worked very hard. The breakfast was very good although I don’t eat breakfast every morning I could purchase when I did fancy it. The reception staff very professional and extremely helpful. The only disappointment was the size of the shower I’m quite a big guy so could have done with a bigger shower.

Dear Ernest, Thank you for sharing such a valuable review. It’s wonderful to hear your stay at Mercure Groningen Martiniplaza left such a positive impression. We’re delighted our chefs could accommodate your preferences and that you enjoyed the restaurant’s offerings. Our bar and reception teams take pride in their work, so your recognition of their professionalism means a lot. That said, we regret any discomfort caused by the bathroom setup. While our rain showers are designed for comfort, we understand preferences vary and will keep this in mind. Finally, we’re glad you found value in our breakfast options when you chose to indulge. Your praise for the entire team has been shared, they’re thrilled to have made your business trip memorable. Thank you again. We look forward to welcoming you back soon. Kind regards, Dirk Jan Liemburg Hotel Manager

Customer review rating 3.0/5

Charalambos C. Business - Confirmed reviews ALL

I stayed at the hotel both this year and last year. Last year it was much better. This year they did not come to clean my room for three days and I had to ask for it.

Dear Charalambos, Thank you for your valuable feedback. We appreciate your continued trust in choosing our hotel for your business trips. It is encouraging to hear your previous stay met your expectations. However, we are sincerely sorry that some aspects of your recent experience did not meet the standards we aim to uphold. Housekeeping service can be requested on a daily basis via the QR code in the room (card on the bed). We are sorry that this was not told at check in. We have addressed this internally to ensure consistent attention to detail moving forward. We hope to have the opportunity to welcome you again. Best wishes, Rick Haandrikman General manager

Customer review rating 5.0/5

Thomas B. Friends - Confirmed reviews ALL

As above

Dear Thomas, Thank you for your positive feedback. We are thrilled to hear you enjoyed another wonderful stay with us at Mercure Groningen Martiniplaza. It makes our day to know our team’s helpfulness stood out during your visit. We’re equally pleased you found your room comfortable and appreciated the breakfast offerings. Your continued loyalty as a Classic member is truly valued, and we’re grateful for your trust over the years. We look forward to welcoming you back. Best wishes, Dirk Jan Liemburg Hotel Manager

Customer review rating 5.0/5

Maria E. G. D. S. Business - Confirmed reviews ALL

Comfortable room, friendly staff, well located!

Dear Maria, Many thanks for sharing your review. We are delighted your business stay at Mercure Groningen Martiniplaza met your expectations. Our team takes pride in maintaining comfortable accommodations and providing welcoming service. It’s rewarding to know our central location near Martiniplaza and Stadspark contributed positively to your visit. We’re also pleased the straightforward booking process through our website worked seamlessly for you. We look forward to welcoming you back. Kind regards, Dirk Jan Liemburg Hotel Manager

Other web-users rate our hotel

  • 450 reviews 6.8/10 Location
  • 895 reviews 6.2/10 Room
  • 646 reviews 8.4/10 Service
  • 12 reviews 5.6/10 WiFi
  • 429 reviews 4.9/10 Comfort
  • 428 reviews 7.9/10 Breakfast
  • 345 reviews 5.4/10 Cleanliness
  • 212 reviews 4.3/10 Value

Powered by Trustyou

Frequently asked questions