Mercure Hotel Groningen Martiniplaza 4 stars

Customer review rating (ALL Rating) 4.2/5 1,516 reviews

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Mercure Hotel Groningen Martiniplaza - Image 1
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Mercure Hotel Groningen Martiniplaza - Image 3
Mercure Hotel Groningen Martiniplaza - Image 4
Expositielaan 7, 9727 KA GRONINGEN, Netherlands

Description

Hotel extras

  • Excellent 24 hours service

  • Great location for access to everything in and around Groningen

  • Beautiful modern rooms with free high speed WIFI

  • A la carte restaurant & hotel bar

  • Located next to the Martiniplaza Event&Conference Center and close to the beautiful Stadspark

Our accommodation(s)

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Hotel location

Mercure Hotel Groningen Martiniplaza

Expositielaan 7
9727 KA GRONINGEN
Netherlands

GPS:53.201909, 6.555828

Telephone
Fax +31 50 527 1828

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

RESTAURANT

In the evening you can dine extensively in our atmospheric restaurant or enjoy a drink in our bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,516 reviews

TripAdvisor Rating  4.0/5  726 reviews

Good food

Customer review rating 4.0/5

Bart Business - Confirmed reviews ALL

Fine hotel, with good food. O ly thing I did not like is the heater that I could not turn off and the airco makes too much noise

Dear Bart, Thank you for taking the time to share your review. We are delighted that you enjoyed our restaurant's international cuisine, a testament to the dedication of our culinary team to provide delicious meals for our guests. However, we understand your concerns regarding the temperature control system and the noise it produced, as well as the size of the shower area. We strive to maintain a comfortable environment in each guest room and apologize for any inconvenience you experienced. Moreover, we are sorry to hear about the difficulties you faced with the Wi-Fi connectivity, which impacted your ability to use personal devices like a Chromecast. Although our hotel does not currently offer smart TVs, we hope this limitation did not significantly detract from the overall enjoyment of your stay. We hope you were able to appreciate the prime location of our hotel, conveniently situated next to the Martiniplaza Event & Conference Center and the serene Stadspark, offering easy access to Groningen's vibrant city center. We hope we will have the opportunity to see you again in the future. Best regards, Rick Haandrikman Cluster General Manager

Customer review rating 3.5/5

V. T. Business - Confirmed reviews ALL

Very unfortunate that as an All Accor Gold member I have to pay up to 15% more via the All site than theBooking.com site!

Dear T., Thank you for taking the time to share your review. We regret to hear about the discrepancy you encountered between the pricing on our official ALL site and that of external booking platforms. Can you please provide more information on the rate, this because we have rate parity and ALL members always have a lower rate on our own site. We hope you were able to enjoy the easy access to local attractions and the comfort of our hotel during your stay. The Stadspark just behind us is a serene spot to relax, and the proximity to Martiniplaza Event&Conference Center is ideal for attending events. We hope we will have the opportunity to see you again in the future. Best regards, Rick Haandrikman Cluster General Manager

This location had great front-desk staff, nice rooms, but the restaurant has some challenges.

Customer review rating 3.5/5

David Business - Confirmed reviews ALL

Your front desk staff were very good. Check in and departure were very pleasant, and quick. And through may stay the front desk staff were very helpful. The room was good, though the addition of face cloths in the bathroom would be a nice addition. My experience with foodservice was mixed. The staff at the breakfast buffet were very nice and helpful. The addition of more fresh fruit on the breakfast buffet would be nice. As well, keeping all the hot items in boiling steam warmers means that the condensation ends up soaking the food items, which was unappetizing. My experience with dinner in the restaurant was not good. The manager/head waiter was very rude and abrupt. When I showed up (18:30) and asked for a table for 1 for dinner i was told by him that there was no option for dinner before 20:00. This is despite the fact that the majority of the tables in the dining area were empty. I asked what options there may be around the hotel in the immediate area. His reply was "nothing". So I went to the lounge area and had a drink. In the 90 minutes while I waited for a table for dinner most of the tables remained empty. At 20:00 I moved to the restaurant side for dinner, and underwent the abrupt and rude service of the waiter who seemed to be in charge that evening. Considering the experience of dinner at your hotel, for the remaining two nights of my stay I ate in the town centre rather than at the the hotel.

Dear David, Thank you for taking the time to share your review. We are delighted that you enjoyed the attentiveness and efficiency of our front-desk staff, as well as the overall check-in and departure process. It is our aim to provide a smooth and pleasant experience from the moment our guests arrive until their departure. We are also glad to hear that you found our breakfast buffet staff to be nice and helpful. However, we regret to hear that certain aspects of your stay did not completely meet your expectations. We apologize for the inconvenience caused by the lack of face cloths in the bathroom and the condition of the hot items at the breakfast buffet. We appreciate your suggestions regarding the breakfast selection and will certainly consider how we can improve the presentation of our hot dishes. Regarding your dinner experience, we are truly sorry to hear about the service you received from our restaurant manager. This does not reflect the high standard of hospitality we aim to provide, and we will address this internally to ensure a more welcoming environment for our guests. Furthermore, we are sorry to learn that your ALL membership status was not adequately recognized during your stay. We value our loyal members and will be reviewing our procedures to ensure better recognition in the future. Nonetheless, we hope that the efforts of our staff at the breakfast buffet contributed to a positive start to your day. Our team is dedicated to ensuring that every guest feels valued and well-cared for, and it's gratifying to know that in this regard, we succeeded. Finally, we hope that the location of our hotel, conveniently situated next to Martiniplaza and close to the Stadspark, provided a great base for exploring Groningen and that you were able to enjoy the natural beauty and cultural offerings of the city. We hope we will have the opportunity to see you again in the future. Best regards, Rick Haandrikman Cluster General Manager

Good stay

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Nice room, easy reachable by highway, however very hard to reach Groningen Centre.

Dear Guest, Thank you for taking the time to share your review. We are pleased that you found our rooms to your liking and appreciated the hotel's proximity to the highway, facilitating easy travel. Our location next to the Martiniplaza Event and Conference Center and the Stadspark, offers our guests a combination of convenience and natural beauty. However, we regret to hear about the difficulties you experienced with the shower sewer and reaching Groningen Centre. We take all feedback seriously and are currently reviewing these matters to better serve our guests. Please accept our apologies for any inconvenience caused during your stay. Finally, we hope you were able to appreciate the effortless access to everything in and around Groningen, due to our hotel's well-connected location. By public transportation, the city center, with its many museums and shops, is just 10 minutes away, ensuring a seamless experience for future visits. We hope we will have the opportunity to see you again in the future. Best regards, Rick Haandrikman Cluster General Manager

Great stay

Customer review rating 4.5/5

Femke Friends - Confirmed reviews ALL

- Great value for your money, not pricey at all (and booked directly with the hotel, not third-party). - Great location for our event at Martiniplaza. Mere minutes away. - Acceptable walking distance from the train station. - Beds are very comfortable and very large. (Our booking request for separate beds wasn't met, but this was not a big issue at all because the beds were so sizeable.) - Hotel itself is very green-minded (no bottled water, little use of plastic, etc.) - Staff was very friendly, offered us a free cup of coffee during our wait for the rooms to be ready. - The shower might've been nicer if it had a door that closed (had to be careful moving about whilst using it). - Atmosphere was quiet and relaxed. Very pleasant. Would absolutely recommend staying here. If any of us are to visit Groningen again, we'll try to book here.

Dear Femke, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you found our hotel to be excellent value for money, with our convenient proximity to the Martiniplaza and our commitment to sustainability evident throughout your stay. However, we regret to hear about the cleanliness issues you encountered. While we are proud of our housekeeping team's efforts to maintain high standards of cleanliness, it appears that we fell short in your case. Additionally, we understand that the shower design may not have been to your preference, and we appreciate your feedback on this aspect of your experience. Nonetheless, we are pleased that you enjoyed the comfort and size of our beds. Our recent upgrade to new mattresses in the main building ensures a restful sleep for our guests, and we're glad you appreciated it. The positive remarks about our green initiatives and the friendliness of our staff are also highly valued. Finally, your commendation of the quiet and relaxing atmosphere within our hotel is much appreciated. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Rick Haandrikman Cluster General Manager

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Other web-users rate our hotel

  • 584 reviews 5.9/10 Location
  • 1,222 reviews 6.6/10 Room
  • 866 reviews 8.1/10 Service
  • 23 reviews 5.7/10 WiFi
  • 643 reviews 7.8/10 Breakfast
  • 613 reviews 4.8/10 Comfort
  • 493 reviews 6.5/10 Cleanliness
  • 244 reviews 5.4/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.