Mercure Hotel Groningen Martiniplaza 4 stars

Customer review rating (ALL Rating) 4.2/5 958 reviews

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Mercure Hotel Groningen Martiniplaza - Image 1
Mercure Hotel Groningen Martiniplaza - Image 2
Mercure Hotel Groningen Martiniplaza - Image 3
Mercure Hotel Groningen Martiniplaza - Image 4
Expositielaan 7, 9727 KA GRONINGEN, Netherlands

Description

Hotel extras

  • Four star hotel next to Martini plaza events center

  • Stadspark Groningen is nearby

  • Easy to reach via the A7 with private parking

  • Green Key certified hotel in Groningen

  • Extensive buffet breakfast with local and healthy options

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Single Room

Photo out of - Standard Single Room

Travelling solo? This comfy single bed room with desk and free WiFi, air conditioning, tea and coffee, a safe and rain shower will make you feel at home in Groningen whether you are working or relaxing.

Max. number of persons
1
Area
From 17 m² / 182 sq ft

Bedding

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 31'/79 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 1 pers. max
  • 17 m² / 182 sq ft
  • Bedding 1 x Single bed(s)
See availabilities

Enjoy a comfy double bed in this cozy room, suitable for couples or solo travelers. Air conditioning, free WiFi, a desk, tea and coffee, a safe and rain shower make it easy to work and relax.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Make your Mercure Hotel Groningen stay even more comfortable in our Privilege Room with a double bed, Nespresso, minibar with welcome pack, extra toiletries, rain shower, free WiFi and 50% off parking.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Enjoy extra comfort in this Privilege Room for friends or colleagues with twin beds. It has a Nespresso, minibar with welcome pack, rain shower, extra toiletries and 50% off parking.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Twin bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Need more space? This two-person accommodation in Groningen has a King-size bed and separate sit/sleep space, Nespresso machine, mini-bar with welcome pack, bathrobe and slippers and 50% off parking.

Max. number of persons
2
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Hotel Groningen Martiniplaza

Expositielaan 7
9727 KA GRONINGEN
Netherlands

GPS:53.201909, 6.555828

Telephone
Fax +31 50 527 1828
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
  • 157 rooms
  • 8 connecting rooms
  • 157 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • German
  • English
  • French
  • Dutch

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks Additional charge

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Sports and leisure

Bike rack facilities

  • Nearby

Karting

  • Nearby

Skating rink

  • Nearby

Jogging track

  • Nearby

Football

  • Nearby

Squash court

  • Nearby
  • On site
  • Outdoor parking
  • Private
  • 48 parking spaces
  • Parking opened 24/7

  • Parking pricing: 12.50 € 12.5 EUR Per day

Services & equipment

  • Electric car recharging units 7 kVA

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

RESTAURANT

Photo out of - RESTAURANT

Our Groningen hotel restaurant serves global cuisine with a Dutch touch, in a modern and spacious setting. Pop in for a delicious meal after work or play, and enjoy our terrace on sultry summer evenings.

Cooking style
International
Chef name
Bruno Faucon
Capacity
60
9727 KA Groningen, Netherlands
Telephone +31 50 525 8400

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Reservation recommended
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Accommodate food

  • Children menu

Our Groningen hotel restaurant serves global cuisine with a Dutch touch, in a modern and spacious setting. Pop in for a delicious meal after work or play, and enjoy our terrace on sultry summer evenings.

End your day in the bar of our Groningen hotel, with a cocktail, beer or glass of wine. Drinks are served hot or cold, and the free WiFi and modern interior make it a chill get-together or unwind spot.

Start your day in Groningen well with our extensive buffet breakfast. Choose from a variety of local and healthy options, whether you're preparing for a workday, city sightseeing or your trip home.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  958 reviews

Customer review rating 5.0/5

Pawel B. Couples - Confirmed reviews ALL

Dear Pawel, We are delighted you enjoyed your stay, from the comfortable room to our team’s warm welcome. We are especially grateful for your kind words about our colleague, she will be happy to know she made a difference. That said, we are sorry the mattress felt softer than you would have liked. Our staff are always available to assist with such preferences during your stay. Nonetheless, we are glad you appreciated our breakfast and the smooth, transparent reservation process. Finally, we hope you were able to take advantage of our location, right at the edge of the city and beside the beautiful Stadspark. We look forward to welcoming you back for another visit. Best wishes, Dirk Jan Liemburg Hotel Manager

Customer review rating 2.5/5

Emilie B. Business - Confirmed reviews ALL

Dear Emilie, We are truly sorry to hear that your stay did not meet your expectations. Your comments about the overall state of our facilities have been noted, and we regret that the upkeep of your room fell short. Our team is always on hand to resolve any concerns on site, and we would have welcomed the opportunity to assist with the temperature control or to offer a quieter room at the back of the hotel, where the setting tends to be more comfortable. We also acknowledge your remarks about the housekeeping standards and the room’s presentation. Daily housekeeping is part of our routine, and we are disappointed that this was not reflected in your experience. Your feedback on value and sustainability has been taken into consideration as we continue to refine our services. We hope to have the pleasure of welcoming you back for an improved experience. Kind regards, Dirk Jan Liemburg Hotel Manager

Customer review rating 3.0/5

David H. Families - Confirmed reviews ALL

Dear David, Thank you for sharing your thoughts on your recent visit. It is a pleasure to read that our team members left a positive impression on you throughout your visit, from reception to the bar. Your kind words about their friendliness and helpfulness mean a great deal to us. We all do hope to welcome you back in the future for a more enjoyable stay. Best regards, Dirk Jan Liemburg Hotel Manager

Customer review rating 4.0/5

Bram V. E. Business - Confirmed reviews ALL

Dear Bram, Thank you for choosing us. We are delighted that you found your room clean and comfortable. Our team takes pride in maintaining high standards of housekeeping, and it is wonderful to know you appreciated the peaceful atmosphere of your accommodation. We hope you were able to enjoy the convenience of our location next to Stadspark and just a short ride from the city centre. We hope to see you again soon for another enjoyable experience. Best wishes, Dirk Jan Liemburg Hotel Manager

Customer review rating 2.0/5

Leigh W. Solo - Confirmed reviews ALL

Dear Leigh, Thank you for taking the time to share your opinion with us. It is lovely to hear that our team made a warm impression with their friendly and helpful service during your stay. However, we are truly sorry to hear that several aspects of your accommodation did not meet your expectations. We regret that you found the room’s interior and carpet condition below the standard you anticipated, and we understand how important good lighting and a comfortable bathroom are for a relaxing visit. Our hotel, originally built in 1974 and last renovated in 2009, offers different room views and sizes, and our team at reception is always happy to assist with any concerns on the spot. We also acknowledge your thoughts on the overall value, and we strive to provide a fair balance between our facilities and the rates offered. Nonetheless, it is a pleasure to know that the hot water in your shower was to your satisfaction, and we are grateful you highlighted the care shown by our staff. It is our hope that you will allow us the opportunity of providing you with an improved experience in the future. Kind regards, Dirk Jan Liemburg Hotel Manager

Dear Pawel, We are delighted you enjoyed your stay, from the comfortable room to our team’s warm welcome. We are especially grateful for your kind words about our colleague, she will be happy to know she made a difference. That said, we are sorry the mattress felt softer than you would have liked. Our staff are always available to assist with such preferences during your stay. Nonetheless, we are glad you appreciated our breakfast and the smooth, transparent reservation process. Finally, we hope you were able to take advantage of our location, right at the edge of the city and beside the beautiful Stadspark. We look forward to welcoming you back for another visit. Best wishes, Dirk Jan Liemburg Hotel Manager

Customer review rating 2.5/5

Emilie B. Business - Confirmed reviews ALL

Outdated hotel in desperate need of renovation. Small rooms, carpet full of stains, lamps not working and room too hot because radiator could not be turned off

Dear Emilie, We are truly sorry to hear that your stay did not meet your expectations. Your comments about the overall state of our facilities have been noted, and we regret that the upkeep of your room fell short. Our team is always on hand to resolve any concerns on site, and we would have welcomed the opportunity to assist with the temperature control or to offer a quieter room at the back of the hotel, where the setting tends to be more comfortable. We also acknowledge your remarks about the housekeeping standards and the room’s presentation. Daily housekeeping is part of our routine, and we are disappointed that this was not reflected in your experience. Your feedback on value and sustainability has been taken into consideration as we continue to refine our services. We hope to have the pleasure of welcoming you back for an improved experience. Kind regards, Dirk Jan Liemburg Hotel Manager

Customer review rating 3.0/5

David H. Families - Confirmed reviews ALL

The first room was not cleaned and smelled of smoke (or perhaps years of poor quality cleaning. The second room was more recently decorated but the windows did not keep out sound so there was road noise. The general ambience of the hotel is poor but the staff are friendly and helpful.

Dear David, Thank you for sharing your thoughts on your recent visit. It is a pleasure to read that our team members left a positive impression on you throughout your visit, from reception to the bar. Your kind words about their friendliness and helpfulness mean a great deal to us. We all do hope to welcome you back in the future for a more enjoyable stay. Best regards, Dirk Jan Liemburg Hotel Manager

Customer review rating 4.0/5

Bram V. E. Business - Confirmed reviews ALL

Clean and comfortable rooms.

Dear Bram, Thank you for choosing us. We are delighted that you found your room clean and comfortable. Our team takes pride in maintaining high standards of housekeeping, and it is wonderful to know you appreciated the peaceful atmosphere of your accommodation. We hope you were able to enjoy the convenience of our location next to Stadspark and just a short ride from the city centre. We hope to see you again soon for another enjoyable experience. Best wishes, Dirk Jan Liemburg Hotel Manager

Customer review rating 2.0/5

Leigh W. Solo - Confirmed reviews ALL

The furnishings were dark and dated, and there were stains on the carpet. The lighting was inadequate, including the dedicated reading light. Furthermore, the shower was tiny! Fortunately, the water was hot. I found it expensive for what was provided. Staff were friendly and helpful.

Dear Leigh, Thank you for taking the time to share your opinion with us. It is lovely to hear that our team made a warm impression with their friendly and helpful service during your stay. However, we are truly sorry to hear that several aspects of your accommodation did not meet your expectations. We regret that you found the room’s interior and carpet condition below the standard you anticipated, and we understand how important good lighting and a comfortable bathroom are for a relaxing visit. Our hotel, originally built in 1974 and last renovated in 2009, offers different room views and sizes, and our team at reception is always happy to assist with any concerns on the spot. We also acknowledge your thoughts on the overall value, and we strive to provide a fair balance between our facilities and the rates offered. Nonetheless, it is a pleasure to know that the hot water in your shower was to your satisfaction, and we are grateful you highlighted the care shown by our staff. It is our hope that you will allow us the opportunity of providing you with an improved experience in the future. Kind regards, Dirk Jan Liemburg Hotel Manager

Customer review rating 2.5/5

Agnelo I. J. Business - Confirmed reviews ALL

For the price you charge, you would expect cleaner rooms and more amenities. The bathroom especially was unclean. The bathroom walls and the toilets need to be way cleaner. It was dirty. Properly fit hand shower. The breakfast was very good. Service at the reception was also good.

Dear Agnelo, Thank you for your honest feedback. We are truly sorry to hear that some aspects of your stay did not meet your expectations. The upkeep of your accommodation fell short, particularly in the bathroom area, and we regret that this affected your visit. Our housekeeping team works daily to maintain high standards, and we are always available at reception to address any concerns immediately so these situations can be resolved on the spot. Your remarks about the fittings and the range of in-room features have been noted. Our rooms are equipped with air conditioning, a minibar, a rain shower, and complimentary WiFi for every guest, and we are keen to ensure each one is presented at its best. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Dirk Jan Liemburg Hotel Manager

Customer review rating 4.0/5

David W. Couples - Confirmed reviews ALL

Used the hotel as a base for exploring Groningen

Dear David, Thank you for taking the time to share your feedback. We are delighted you found your room lovely and well equipped for your stay. Our team is glad our hotel made a great base for exploring Groningen with your partner. We hope you enjoyed discovering the Stadspark just behind us, and the museums and shops in the city centre, just ten minutes away by bus. We hope to see you again soon for another enjoyable experience. Best wishes, Dirk Jan Liemburg Hotel Manager

Customer review rating 5.0/5

Dirk V. D. Couples - Confirmed reviews ALL

We arrived late and were welcomed by a friendly receptionist. We had upgraded to a suite which was fantastic. The bar for a late drink was perfect. I would skip breakfast. I think the new bookkeeper designed it. Very little fresh, no fruit to speak of, eggs from powder and coffee undeserving of the label and all that for €18 per person.

Dear Dirk, We appreciate you sharing your comments with us. We are delighted that you enjoyed your suite upgrade and the fantastic view from your room. It is also lovely to hear that our receptionist gave you a warm welcome despite your late arrival, and that you found the bar the perfect spot for a relaxing drink afterwards. However, we are sorry that our breakfast selection and sustainable food initiatives did not fully meet your expectations. Nonetheless, we are pleased that your loyalty to all.com and your ALL Classic membership continue to add value to your stays. We are also glad that your overall experience at Mercure Groningen Martiniplaza left such a positive impression. We hope to welcome you back for an improved experience in the future. Best wishes, Dirk Jan Liemburg Hotel Manager

Customer review rating 5.0/5

Christian L. Solo - Confirmed reviews ALL

Well-maintained slightly older hotel with welcoming staff. Location is just a 10-minute walk from Groningen main station and the entrance to the inner city. Right next to the motorway, but rooms are quiet.

Dear Christian, We thank you for taking the time to provide us with your feedback. We are delighted that our team made you feel welcome throughout your stay. It is wonderful that you found the hotel well-maintained and your room peaceful, even with the motorway nearby. That said, we regret that the internet connection did not meet your expectations. We provide free WiFi in all rooms, and our front desk team is always happy to help with connectivity issues on the spot. Nonetheless, we are glad you enjoyed our convenient location, just a short walk from the station and the heart of Groningen. We also value your loyalty as a Platinum member and your kind recommendation of our programme. We hope to welcome you back for a more enjoyable stay in the future. Best wishes, Dirk Jan Liemburg Hotel Manager

Customer review rating 1.0/5

Hanwei L. Business - Confirmed reviews ALL

The central air conditioning isn't blowing hot air, the heater is broken, and the room is very dim with no main overhead light.

Dear L., Thank you for letting us know about your concerns. We are truly sorry to hear that several aspects of your stay did not meet your expectations. Each of our rooms features individually adjustable climate control, and our front desk team is always ready to provide extra heaters or address any in-room concerns. We regret that the technical comfort and lighting did not suit your preferences on this occasion. Your observation about the billing discrepancy has been noted, and we welcome you to reach out to us at fr… so we can look into it together. We hope to welcome you again in the future. Best wishes, Dirk Jan Liemburg Hotel Manager

Customer review rating 4.5/5

Yurien S. Business - Confirmed reviews ALL

They were quick to help me when I booked the wrong dates.

Dear s., It was a pleasure to receive your kind feedback. We are delighted that you had a comfortable stay with us. Our team was quick to assist when you needed help with your booking dates, and we are glad that made a difference. It is great to know you value the ALL loyalty programme as a Classic member and that you find it worth recommending. We are also pleased you chose to book directly on the Mercure website and that your check-in experience was smooth. The entire team looks forward to welcoming you back for a future visit. Kind regards, Dirk Jan Liemburg Hotel Manager

Customer review rating 3.5/5

Faie A. H. Solo - Confirmed reviews ALL

Everything was great except two: expensive & too much unhealthy air fresher in the room that I had to leave the room with opened window!

Dear Faie A., Thank you for sharing such a valuable review. We are delighted that you found your room clean and neat, and that your overall experience was a great one. However, we are sorry that two aspects of your stay did not fully meet your expectations. Your comfort matters deeply to us, and our team is always available to address any concern on the spot. Finally, it is a pleasure to know that your stay was largely enjoyable, and that the tidiness of our accommodations left a lasting impression. We hope to be able to welcome you again. Best regards, Dirk Jan Liemburg Hotel Manager

Customer review rating 4.5/5

Sawsan H. Business - Confirmed reviews ALL

Excellent stay! The room was clean and comfortable, the staff were friendly, and the atmosphere was lovely. Everything was well organized. Definitely recommended!

Dear Sawsan, Thank you for writing a review. We are delighted that you found your room clean and comfortable, and that our team made you feel so welcome with their friendly smiles. Our staff genuinely enjoy creating a warm and well-organized atmosphere, and it is wonderful to hear that your welcome drink, amenity, and room upgrade all exceeded your expectations. Even so, we are sorry that our vegan selection did not fully meet your needs. Your preference for more plant-based dishes is noted, and we will share your feedback with our restaurant team in Groningen. Finally, we are truly grateful that you would recommend both our hotel and the ALL loyalty programme so highly. Knowing you rated us a 10 means a great deal to everyone here. We all hope to welcome you back. Best wishes, Dirk Jan Liemburg Hotel Manager

Customer review rating 2.0/5

Lagareiro A. Business - Confirmed reviews ALL

Overall issue with the smell, small rooms, small shower. Limited availability with breakfast. Quality and services not in proportion to paid price.

Dear A., Thank you for your honest feedback. We are pleased that you found your room clean and well maintained. Still, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Your comfort is important to us, and we regret any inconvenience you encountered with the atmosphere and layout of your accommodation. Our team is always available during your stay to help find a room that better suits your preferences. We also understand your feelings about the morning offering and the overall value you perceived, and we take your remarks seriously. Finally, our location next to the Stadspark and the Martiniplaza Congress Centre makes us a convenient base for business travellers, and we are glad the tidiness of your room left a positive impression. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Dirk Jan Liemburg Hotel Manager

Customer review rating 4.5/5

Odd A. H. Solo - Confirmed reviews ALL

No English Breakfast tea at the breakfast buffe is a minus.

Dear Odd, Thank you for sharing such a valuable review. We are delighted that you found our location so convenient, with easy access to main roads and a pleasant walk to both the town centre and the railway station. However, we are sorry that our breakfast buffet did not fully meet your expectations. Our team is always on hand to assist with any special requests, and we will share your feedback with our restaurant staff. Nonetheless, we are glad you gave us a strong recommendation score of 9. It means a lot to our team that you enjoyed your stay overall, and we value your loyalty as an ALL Classic member. We hope to be able to welcome you back in the future. Kind regards, Dirk Jan Liemburg Hotel Manager

Customer review rating 2.5/5

Hady B. Business - Confirmed reviews ALL

The hotel is decent and clean, and the room is a good size. However, I’m afraid to say that it didn’t quite meet my expectations for a 4-star hotel, particularly as I stayed for three weeks. The room is indeed spacious, but there are no kitchen facilities or appliances apart from a kettle, so having a microwave or some basic facilities would have been very useful, especially for a longer stay. Room cleaning is scheduled every three days, and you can request additional cleaning if needed. However, this can sometimes feel a little inconvenient, as it needs to be arranged in advance. The bath towel was a little small, and the bathroom had only a shower rather than a bathtub. The shower itself was also somewhat narrow. Unfortunately, my room was facing a wall, which was probably the biggest disappointment for me. Considering that I stayed for three weeks, you can imagine having the beautiful view of a wall every morning! 😄 That said, the hotel is reasonably priced, clean, and the staff were friendly and always willing to help, which I really appreciated. Overall, I would say it's a reasonable hotel, but I think some of these points should be considered for future guests, particularly those staying for a longer period. Those improvements could make a big difference to the experience.

Dear Hady, Your feedback matters to us. We are pleased that the cleanliness and size of your room left a positive impression, and that our kitchen staff were able to lend a hand when you needed assistance. That said, we are truly sorry to hear that several aspects of your three-week stay fell short of what you anticipated from a four-star experience. Your room allocation, the view, and the housekeeping routine clearly did not align with your needs, and we regret that these details impacted your comfort. Our team is always available to adjust services upon request, and we encourage guests to reach out at any time so we can address concerns promptly. We also acknowledge that the absence of a microwave added an extra challenge, though we are glad our restaurant team could step in to help on that occasion. Nonetheless, your appreciation for the room’s upkeep and the helpful gesture from our staff is genuinely valued. A pleasant and well-cared-for space is central to what we aim to deliver every day. The whole team hope to have the pleasure of seeing you again. Best wishes, Dirk Jan Liemburg Hotel Manager

Customer review rating 4.0/5

David H. Business - Confirmed reviews ALL

The check in process was good. Overall the stay was comfortable, the breakfast was very small and limited, not really worth the charge. The car park is small, and despite paying for the duration of my stay I had a couple of nights where there was no parking available but I was still charged. Would have expected ANPR on the entrance and exit rather than a paper ticket. The main sticking point was the additional charge for checking out early which the desk clerk totally failed to mention. Given i was receiving an email copy of the invoice rather than a printed copy, this was clearly intentional. The charge was greater than the room rate that I was paying and had I been given the option with the pricing, I would have chosen to leave my room unoccupied and paid through until my check out date. Two days before my early departure i had to move rooms due to a leak from the ceiling. I noticed the rate went up when my room was changed which again wasn't mentioned. The first time I found out about this was six hours after checkout when the email invoice arrived, and i was in a ferry back to the UK. Anyone staying here check your invoice before you pay, do not trust the desk staff and do not register for quick checkout.

Dear Mr H., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Hotel Groningen Martiniplaza. We appreciate your positive remarks about the check-in process and the comfort of your stay. We regret to hear that your experience with breakfast did not meet your expectations. Your comments regarding the limited selection will be noted for future improvements. Additionally, we understand your concerns about parking availability and the system in place; we are continually evaluating our facilities to enhance guest satisfaction. Regarding the early check-out charge, we apologize for any lack of clarity during your interactions with our team. We strive to ensure that all policies are communicated effectively. The change in room rates due to your room transfer should have been clearly explained, and we regret any confusion this may have caused. If you need any assistance please contact fr… Your feedback is invaluable to us, and we will use it to improve our services moving forward. We H. to welcome you back on a future visit to provide you with an even better experience. Best regards, Rick Haandrikman Mercure Hotel Groningen Martiniplaza

Customer review rating 4.0/5

Edward W. Business - Confirmed reviews ALL

Can’t fault the service or staff - however limited transport makes it a secondary choice. A hotel shuttle would improve guest booking or a preferred rate with transport service

Dear Edward, We thank you for taking the time to provide us with your feedback. We are delighted that you found our hotel excellent and our team brilliant. Your kind words about the staff and the room mean a great deal to us, and we are glad the service made such a positive impression. That said, we are sorry that the transport connections did not fully meet your expectations. Our hotel is a five-minute walk from the nearest bus stop, which brings you to the city centre in ten minutes, and Groningen railway station is less than two kilometres away. Nonetheless, we are pleased that you rated your overall stay so highly. Our team works hard to create a warm and welcoming experience, and it is rewarding to know that everyone contributed to your satisfaction. We would love to have you return in the future. Best regards, Rick Haandrikman General manager

Customer review rating 4.5/5

Judith Q. Business - Confirmed reviews ALL

Was goed

Beste Judith, Fijn dat u uw ervaring met ons heeft gedeeld. Het doet ons plezier dat u een comfortabel verblijf bij ons heeft gehad, en dat alles naar wens was tijdens uw zakenreis. Ons team streeft ernaar om iedere gast een prettige en zorgeloze tijd te bezorgen, en uw positieve reactie motiveert ons om dat elke dag opnieuw te doen. Hopelijk mogen wij u in de toekomst opnieuw verwelkomen. Met vriendelijke groet, Rick Haandrikman General Manager

Customer review rating 5.0/5

Christian L. Solo - Confirmed reviews ALL

Quiet room (though motorway is close by) and friendly and welcoming staff at the check-in and the bar. Well-maintained hotel. WiFi in the room could be faster or have a stronger signal quality.

Dear Christian, We appreciate your candid feedback; thank you. We are delighted that you found your room quiet and our hotel well-maintained. Our team takes real pride in keeping the property in great shape, and it is rewarding to know you noticed. Even so, we regret that the WiFi signal in your room fell short of expectations. Our complimentary WiFi is available throughout the hotel, and our front desk is always happy to help with connection tips or alternative access points should you need them during a future stay. Finally, we are especially pleased that our staff made you feel welcome, both at check-in and at the bar. A warm welcome sets the tone for any visit, and it means a lot that you took the time to mention it. We hope that you will return in the future. Best regards, Dirk Jan Liemburg Hotel Manager

Other web-users rate our hotel

  • 416 reviews 6.7/10 Location
  • 851 reviews 5.9/10 Room
  • 612 reviews 8.4/10 Service
  • 14 reviews 6.5/10 WiFi
  • 413 reviews 4.9/10 Comfort
  • 397 reviews 7.6/10 Breakfast
  • 327 reviews 5.2/10 Cleanliness
  • 141 reviews 4.6/10 Vibe

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