Mercure Hotel Groningen Martiniplaza 4 stars

Customer review rating (ALL Rating) 4.2/5 1,735 reviews

Mercure Hotel Groningen Martiniplaza - Image 1
Mercure Hotel Groningen Martiniplaza - Image 2
Mercure Hotel Groningen Martiniplaza - Image 3
Mercure Hotel Groningen Martiniplaza - Image 4

Description

Hotel extras

  • Excellent 24 hours service

  • Great location for access to everything in and around Groningen

  • Beautiful modern rooms with free high speed WIFI

  • A la carte restaurant & hotel bar

  • Located next to the Martiniplaza Event&Conference Center and close to the beautiful Stadspark

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mercure Hotel Groningen Martiniplaza

Expositielaan 7
9727 KA GRONINGEN
Netherlands

GPS:53.201909, 6.555828

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

RESTAURANT

In the evening you can dine extensively in our atmospheric restaurant or enjoy a drink in our bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,735 reviews

TripAdvisor Rating  4.0/5  719 reviews

Good stay, but the internet is just horrible

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

As described in the title, everything was great except for the internet. Calls kept getting stuck, and also any videos I try to watch at Full HD. Needs a massive upgrade, possibly a speed increase.

Dear Guest, Thank you for taking the time to review your stay. We are delighted that you found our hotel to be a good place to stay and that our commitment to cleanliness met your expectations, receiving a perfect score in that area. However, we regret to hear that our internet service did not fully meet your needs. We understand how essential a steady and fast connection is, especially when trying to enjoy digital content or manage work remotely. Rest assured, we have taken note of your comments regarding the internet performance and are looking into ways to enhance this service for a smoother online experience for all our guests. Our efforts towards sustainable development are an ongoing journey, and we appreciate your recognition in this regard. We strive to make improvements that align with our commitment to the environment and our community. We are looking forward to welcoming you again. All the best! Petra Hoekstra Hotel manager M: pe… T: +31 50 525 84 00

Good stay and friendly staff

Customer review rating 4.0/5

Gary L. Business - Confirmed reviews ALL

Great room for the price but air conditioning was not the best, room a little too warm (even at the lowest setting). Great bar and the staff were brilliant.

Dear Gary, Thank you for taking the time to review your stay. It is heartening to hear your appreciation for our friendly staff and the value you found in our rooms. Our team strives to provide a comfortable and welcoming atmosphere for all our guests. We regret to hear that the air conditioning did not meet your expectations and apologize for any discomfort experienced due to the room temperature. While our rooms are equipped with air conditioning and double glazed windows to ensure guest comfort, we understand that individual preferences may vary and we are always available to assist in such matters. Additionally, we take note of your comment on the variety offered; we aim to cater to diverse tastes and will certainly consider your feedback as we continually improve our services. The positive remarks about our bar and its staff are truly appreciated. We are delighted that their efforts contributed to a memorable experience during your visit. We are looking forward to welcoming you again. All the best! Petra Hoekstra Hotel manager M: pe… T: +31 50 525 84 00

Close to martiniplaza, appropriate stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Location was well, close to Martini where I had a conference. Room was nice. Unfortunately, the airco did not work properly. It was turned on, but did not cool the room, so it was very hot (with only a small window to open and the sun shining on the room all day. This temperature in the room was very uncomfortable. I believe I had room 211. Also, the hairdryer was not working. Breakfast and further service was good enough for a conference stay. Would return to the hotel for Martini plaza visits! A bit to far away (walking for 25 minutes) for the city center if that's the aim of your stay.

Dear Guest, We would like to thank you for this review about your recent experience in our hotel. We are pleased to hear that you found our proximity to Martiniplaza convenient for your conference needs. This indeed is one of the aspects highly appreciated by our guests. We regret to learn of the issues you encountered with the air conditioning in your room. While our hotel strives to ensure a comfortable stay, we apologize for any inconvenience caused by the temperature of your room. Additionally, we are concerned about the non-functioning hairdryer and have taken note to ensure that such amenities are in perfect working condition for our guests. Regarding the cleanliness of the bathroom, it is disheartening to hear that it did not meet the impeccable standards we aim for, and we will remind our housekeeping team of the importance of thoroughness in every aspect of their service. On a positive note, it is heartening to know that you appreciated our initiative to offer vouchers as a part of our sustainable development efforts. We believe that such steps make a significant difference in promoting environmental responsibility. Furthermore, we acknowledge your feedback on the breakfast offerings and will consider how we can enhance our selection to accommodate dietary needs better. We hope to welcome you back. Best wishes, Petra Hoekstra Hotel manager M: pe… T: +31 50 525 84 00

Customer review rating 4.5/5

Edwin Solo - Confirmed reviews ALL

Correct

Dear Edwin, Thank you for taking the time to review your stay. We are delighted to hear that you are a valued member of our ALL – Accor Live Limitless loyalty programme and that your overall experience at our establishment was to your satisfaction, reflected in your high recommendation score and appreciation of the cleanliness at Mercure Groningen Martiniplaza. While we understand that our sustainability initiatives may not resonate with everyone, we wish to inform our guests that our commitment to environmental responsibility is an integral part of our business practices, and we continuously strive to improve in this area without compromising the quality of our services. We are looking forward to welcoming you again. All the best! Petra Hoekstra Hotel manager M: pe… T: +31 50 525 84 00

Well located, good stay

Customer review rating 4.0/5

Ajc Business - Confirmed reviews ALL

Hotel room was well appointed and clean. Staff were friendly and helpful. When I had an issue the staff were very prompt in helping close out

Dear Guest, Thank you for taking the time to review your stay. We are delighted to hear that our team's prompt assistance met your expectations and contributed positively to your experience. Our staff's readiness to support our guests is a cornerstone of our service ethos. Nevertheless, we regret the inconvenience you encountered due to the water leakage in your suite. Situations such as these are indeed rare, and we are grateful for your understanding and cooperation while we addressed the matter. With regards to your observations about room service, we take note of your feedback and will work towards enhancing our responsiveness to ensure a seamless experience for our valued guests. Furthermore, your commendations on our hotel's cleanliness and sustainable practices are greatly appreciated. We strive to maintain high standards of cleanliness and are committed to sustainable operations that contribute positively to our environment and community. We are looking forward to welcoming you again. All the best! Petra Hoekstra Hotel manager M: pe… T: +31 50 525 84 00

In partnership with TripAdvisor

Other web-users rate our hotel

  • 564 reviews 6/10 Location
  • 1,285 reviews 6.6/10 Room
  • 924 reviews 8.4/10 Service
  • 26 reviews 7.5/10 WiFi
  • 685 reviews 7.8/10 Breakfast
  • 629 reviews 4.8/10 Comfort
  • 514 reviews 6.4/10 Cleanliness
  • 187 reviews 3.6/10 Amenities

Powered by Trustyou