Novotel Sydney on Darling Harbour 4,5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.3/5 8.604 görüş

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Otel ekstraları

  • Iconic resort located in the heart of vibrant Darling Harbour.

  • 525 stylish guest rooms and suites, contemporary spaces that exude a restful comfortable feel.

  • Spacious executive rooms and suites with impressive city skyline views.

  • Signature restaurant with floor to ceiling windows and unrivalled Darling Harbour views.

  • Superb resort facilities with fitness room, kid's club, outdoor pool and tennis court.

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Otelin konumu

Novotel Sydney on Darling Harbour

100 Murray Street, Darling Harbour
2000 Sydney
Australia

GPS:-33.872715, 151.197555

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Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

THE TERNARY RESTAURANT

The unique style and personality of The Ternary allows our guests to experience three distinct offerings; the Grill Kitchen, the Asian Kitchen and the Wine Bar, in one inviting, social and harmonious open space.

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Daha fazla bilgi edinin

ALL Puanlama  4.3/5  8.604 görüş

TripAdvisor Derecesi  4.0/5  5.649 görüş

2023 mükemmeliyet sertifikası

Aging not so gracefully

Tripadvisor puanı 4.0/5

pfaidley TripAdvisor onaylı yorum

The Novotel on Darling Harbour reminded me of an aging Hollywood icon - doing almost anything to appear relevant and sexy, except being themselves and doing what they used to do best. It was the little things, like cracks in the make-up on an over botoxed face. Lousy packets of instant coffee; the restaurant that was closed on Mondays and Tuesdays, the cockroach on the bathroom wall... Once one of the jewels on Darling Harbour, this hotel may be approaching the end of its career. The enormous hole in the ground and construction going on between the Novotel and the Harbour (where a 40+ storey monstrosity is being built) is not only a reminder of the future, but a pain when trying to get to the hotel from the Pyrmont Bridge side. Like.the aging icon, Novotel is taking on bit parts, hosting conferences for increasingly obscure industry groups. The glimpses of style and grandeur are still around, and the staff are exceptional. The location is perfect for the Sydney visitor,.despite the hole in the ground. I can't complain about Novotel and the service we received, I just feel sad.

Dear Phil Faidley, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Sydney on Darling Harbour. We appreciate your comments, and while we are pleased to hear that our staff provided exceptional service and that you found our location perfect for your visit to Sydney, we regret that certain aspects of your stay did not meet your expectations. Your concerns regarding the aging aspects of the hotel are taken seriously. Please accept our sincere apologies for any inconvenience caused. Rest assured, we are actively addressing these issues to ensure a more enjoyable experience for our guests in the future. Regarding the construction in the area, we understand the challenges it poses and appreciate your patience and understanding. We value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for a more satisfying stay in the future. sincerely, Hotel Management Novotel Sydney on Darling Harbour

Improvements needed overall.

Tripadvisor puanı 3.0/5

jennytalbot TripAdvisor onaylı yorum

We stayed last month at the busiest time this year, during Taylor Swift and Blink 182 concerts. That said, service was slow, checkin ridiculous, and the rooms were very tired and dated. I used to stay here every trip to Sydney, but changed to a CBD hotel once the mono rail disappeared. Our first room air con didn't work, and it was a good two days before I could see my way clear to reception to let them know. We were eventually shifted to another room that didn't have views, but did have air con. The pool area was a BIG problem. The top rung of the ladder at the pool was completely missing, but I didn't realise this until I overbalanced, leading to me 'falling' into the water. I am 65 with balance issues. When it came time for me to get out, I texted my son to come help me as there was no way I was getting out alone. With the top step of ladder missing it was way too hard, and the only other steps had no hand rail and were too deep for me to get out. So anyway, as my son was helping me out of the pool, the worst thing happened and I did fall heavily, hurting my knee and ankle and grazing both knees. I informed the manager of what had happened and why, and asked to do an incident report. The manager was more interested in talking to the Swifts that were present than a guest that was injured. He sent his 2IC (I think) up to check on me and he made sure I was ok and put antiseptic on the grazes. I asked again for the incident report. Eventually I got a phone call from hotel saying that the incident reports are all online and I don't need to sign anything? Sounds weird to me. I really hope they have fixed this issue as it was an awful experience for me. Reception, was ridiculous. People were pushing in, and then getting served, I had to wait in line so many times to just get some water, get my key sorted that didn't work, various other issues. The phone rang out if trying to call down to guest services and reception is often deserted in the evening. Can't ring and can't face to face, what good is 24 hour reception??? The surrounds are awful with the demolishing of Harbourside and machines and dust going on at all times. Thankfully no noise. Walking back to the hotel from the tram line, there was a putrid stench in the novotel car park area every day. Made me want to vomit. Not sure if anything to do with the darling harbour refurb but it sticks. For those with mobility issues, the lift only takes you up to the 3rd floor and then there is a ramp further up to get up to the hotel. It's a decent hike. Other aspects were to do with my ALL and Accor Plus membership. At Novotel Sydney on Darling Harbour, there seems to be a BIG push going on for people to join the program ALL. Well, I have been an ALL member for decades, and an A+ member for a couple of years now. I was disappointed that the loyalty was overlooked amid the rush of "oh our hotel is fully booked yeehah" attitude, and my request for a high room was ignored, as were all of my preferences on my profile. just one bottle of water, a bottle of cheap wine (which I don't drink) and no real recognition of loyalty to the ACCOR program. This seems to be totally random and just dependant on who is doing what at the time, and what they decide to acknowledge. When I was a silver member I was put on top floor in a beautiful room many times, but here we are now...4th floor. Some members say they are well looked after, others are ignored. I am a platinum member, and I find this very disappointing. It leads to people NOT wanting to come back to your hotel. The Ternary. It is simply WONDERFUL. Fantastic food, great service, could not ask for more, I will be back to celebrate my 66th Birthday when I am next in town. Huge range of alco and non alco cocktails and bug range of other drinks. Breakfast was fabulous too, with special care towards dietary requirements. Or breakfast boxes were fabulous, thank you, leaving at 5am is no joke. We appreciated them. Please do not say "we are sorry this visit did not meet your expectations", just take the feedback on board please

Dear Jenny Talbot, Thank you for taking the time to provide feedback on your recent stay at Novotel Sydney Darling Harbour. We sincerely apologise for the challenges you experienced during your stay. Your safety is our top priority, and we deeply regret the incident at the pool. We are investigating the matter thoroughly to ensure that such incidents are prevented in the future. We also very sorry for any inconvenience caused by long wait times at reception and the oversight regarding your membership benefits. Your feedback has been shared with our team, and we will take immediate steps to address these issues and improve our service standards. On a positive note, we're delighted to hear that you enjoyed dining at The Ternary and found the breakfast satisfactory. We appreciate your valuable feedback, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. Warm regards, Hotel Management Novotel Sydney on Darling Harbour

The Ternary Novotel Darling Harbour Great Views Location Atmosphere Food and Service

Tripadvisor puanı 5.0/5

Georgios M TripAdvisor onaylı yorum

What a Great night, Great Food , Great service ... well done Ella keep it up and keep sharing great local cocktails Flower power my wifes favourite ... Ella you make it look easy backed up with great views location and atmosphere and winning smile and attitude well done

Dear Guest, Thank you for your wonderful review of The Ternary at Novotel Sydney Darling Harbour. We're thrilled to hear that you enjoyed your experience, your compliments will be shared with Ella and the team. We appreciate your support and look forward to welcoming you back for another memorable evening soon. sincerely, Hotel Management Novotel Sydney on Darling Harbour

Disappointed

Tripadvisor puanı 1.0/5

Faye S TripAdvisor onaylı yorum

My sister and I stayed at the Novotel hotel between 4th – 10th March. We were both disappointed with the accommodation. The bathroom was tired and we could tell that any cracks that had occurred in the grout and tiling had just been patched in, making the room look worn and in need of an update (the shower itself needed an updated, there was no detachable shower head and with the bath being non-slip, we were both cautious when we went for a wash in case of a slip). We had left the card on our room doorknob outside to indicate that we wanted our room cleaned. We had seen that the floor we were in had been serviced multiple times a day so we were sure we would come back to a clean room. We got back after being out for 6 hours to find that our room hadn’t been cleaned. We left our room to be cleaned another day when we were out and came back to our room not clean either. As a result, we had to go down to reception to ask for amenities we had run out of. When we got to the hotel room and logged onto the WIFI, we were surprised to find that we had to pay for WIFI. There was no other option. It stated we had to pay $10 a day. After a look on the website, we could see that the amenities the hotel offers is that they offer free WIFI. We rang reception to inquire about this and were told that since we are members the Accor group, the amount would be wiped from our accent once we left. I feel that with a much often used tool such as WIFI, it should be stated on the website and the other websites that are advertising this hotel, so others are aware of this. When we went down the hotel breakfast, we found that the food was cold, lukewarm at best. This was a disappointment to us as the hotel breakfast is one of the parts of the trip we looked forward to. As a result, we choice not to have some breakfast items as the hot food was not hot at all. We thought this was a timing issue so we got up right when breakfast was starting, but found the same issue.

GreatCare exceeds other 5 star properties.

Tripadvisor puanı 5.0/5

AdibPeb Couples - TripAdvisor onaylı yorum

It may not be a 5 star hotel , but the location , food , room comfort , lobby views and above all : great care by the whole Team. Everyone cares in this hotel including Tel Operator York who finds solutions for everything , Jamie F&B , And above ALL : Mattia Dolora Front Office.

Dear Guest, Thank you for sharing your positive experience at Novotel Sydney Darling Harbour. We are delighted to hear that our team provided you with exceptional care during your stay. We strive to deliver memorable experiences to all our guests, and it's gratifying to know that our efforts resonated with you. Your kind words will be shared with our team members as recognition of their outstanding service. We look forward to welcoming you back for another enjoyable stay in the future. Best regards, Hotel Management Novotel Sydney on Darling Harbour

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