Novotel Sydney on Darling Harbour 4,5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.3/5 9.029 görüş

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Novotel Sydney on Darling Harbour - Image 1
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100 Murray Street, Darling Harbour, 2000 Sydney, Avustralya

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Otel ekstraları

  • Iconic resort located in the heart of vibrant Darling Harbour.

  • 525 stylish guest rooms and suites, contemporary spaces that exude a restful comfortable feel.

  • Spacious executive rooms and suites with impressive city skyline views.

  • Signature restaurant with floor to ceiling windows and unrivalled Darling Harbour views.

  • Superb resort facilities with fitness room, kid's club, outdoor pool and tennis court.

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Otelin konumu

Novotel Sydney on Darling Harbour

100 Murray Street, Darling Harbour
2000 Sydney
Avustralya

GPS:-33.872715, 151.197555

Telefon
Faks +61 2 9288 7189

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Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

THE TERNARY RESTAURANT

The unique style and personality of The Ternary allows our guests to experience three distinct offerings; the Grill Kitchen, the Asian Kitchen and the Wine Bar, in one inviting, social and harmonious open space.

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Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.3/5  9.029 görüş

TripAdvisor Derecesi  3.9/5  5.791 görüş

Novotel Sydney not good hotel experience and rooms

Tripadvisor puanı 1.0/5

Piedade F TripAdvisor onaylı yorum

The hotel charged my credit card even though I had made full payment of the room earlier as a result the bank charged me the usage fee because the bank will obviously take the charge if the card was used abroad, now the hotel refuses to take responsibility that my card was charged and refuses to reimburse the fees that I have been charged citing that the I should get it back from the bank So because of their mistake of charging the card I have to bear the bank fees so this is their mistake and they should pay me as the error is theirs, the bank is not going to reverse the fee. Anyways I thought Novotel would have better standards, their rooms were stinky, upholstery was dirty and amenities were sub standard, and I will never recommend any one to stay in this hotel. Their charges are so high just because they are on darling harbour but their rooms are pretty horrible. To make matters worse their window blinds cannot be closed and there is a see through drape only which can be closed, so I had to put up with the window open the whole time So yes They can actually be sued for their bad amenities as it compromised my privacy.

Greetings, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Sydney on Darling Harbour. I sincerely apologize for the inconveniences you experienced during your visit. I understand your frustration concerning the charges to your credit card. Our policy is to ensure that all payments are processed accurately. However, I regret that this situation has led to unexpected bank fees for you. While we typically advise guests to address such matters with their financial institutions, we do understand that this has caused major frustrations with your experience here at the Novotel. I have since contacted you via the email we have on record as we are more than willing to assist with the bank fees you've described here. Finally, I am disappointed to learn that the condition of your room did not meet your expectations. Cleanliness and guest comfort are of utmost importance to us, and I will share your comments with our housekeeping team for further attention. With regards to the blinds, if you need assistance with them, please don't hesitate to ask our staff as we'll handily assist. We value your feedback and hope to have the opportunity to restore your faith in our hotel in the future. Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

Overpriced and Needs Renovation

Tripadvisor puanı 2.0/5

Dnky1 TripAdvisor onaylı yorum

Booked for 4 nights over New Year. Hotel reception very grand, modern decor and seating. Lifts and escalators all working and easy to use. Check in was exceptionally slow there was only one person in front of us but then slowly more gathered behind us. Arrived at 130pm and room not ready until 3pm. Did state on booking that would be arriving from 130pm and would welcome an early check in due to arriving after a long flight. At 3pm returned to check in desk to be advised room still not ready. Asked for an alternative room which was provided on 7th floor. Room provided desperately needs an upgrade and modernisation. Firstly, door didn’t lock. It closed but you couldn’t ‘double lock’. 2 double beds provided that sunk and rolled together in the middle when using. Linen was clean. Towels smelt unclean. Fridge provided but no water. Lighting in room was poor. 2 bed side lights. 1 main light and 1 bathroom light. Blackout blind provided on window. TV provided as well as small table and a chair. Lack of plug sockets made it challenging to charge phones, cameras etc. Bathroom - old ceiling tiles showing mould. Broken extractor fan. Bath was very old and plastic showed it was well worn. You wouldn’t want a bath! Shower (over bath) was not powerful and was inflexible as couldn’t be removed from wall. Rooms cleaned daily but very slow to get done. General decor lacked any freshness. Rooms very noisy and you were able to hear guests on landing and in rooms adjoining including bathroom flushes/water running. Swimming pool outside, small and un welcoming with fake grass surrounding it. Pool towels provided & seating available. Location was convenient and tram local. Checkout was really poor - had to go and look for reception staff to ensure final bill was settled (5am). For the cost of the hotel and our experience it is not value for money. Hotel is overpriced and was more like a 3* rating. Wouldn’t stay here again or recommend to family/friends visiting.

Greetings, Thank you for taking the time to provide your feedback regarding your recent stay. I regret to learn that your experience did not meet your expectations, particularly concerning the check-in process and the condition of your room. We always strive to ensure our guests receive their rooms promptly, and I apologize for the inconvenience you experienced with the delays and the subsequent room allocation. Your comments about the room's condition have been duly noted; we understand the importance of maintaining a fresh and comfortable environment for our guests. Furthermore, I appreciate your feedback regarding the amenities, such as the bathroom facilities and the noise levels. If at any time you are unsatisfied with either your room or amenities provided, please let the staff know and they will do their best to accommodate your needs! I've passed back your comments to multiple departments as it's clear your guest experience was not to our usual standard as a means of improvement. If there's anything we can do to mitigate your frustrations with your stay or make the next one far more enjoyable, please don't hesitate to contact us! Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

Don’t eat the room service if your a foodie

Tripadvisor puanı 2.0/5

PolyVibesFamily TripAdvisor onaylı yorum

Novotel darling harbour not worth it being in this area. Attention to detail is key for this particular area. I’ve stayed at many hotels including Novotel just 20min walk from this location and that was way better. Price of the room was valid if you’re a member which I am and because of this my expectation was not met. The room did meet my expectations it was nice plenty of space from the 4th floor the view was good. Got to see the Saturday night fireworks in comfort which I enjoyed but what let me down was the food. I ordered over $130 worth of room service and it was cold, not even worth giving to my dog and I don’t have a dog. Ordered the sirloin steak. Cooked perfectly but like I said it was cold. The gravy that was with it was very watery no flavour so bland and for $60 it was very disappointing. I also ordered the steak sandwich and I couldn’t even take a bite due to the cut of meat they used. It was cooked well but it was a very cheap cut that was used and for $30 definitely had better for way less. Now I’m not being unreasonable I just expect to have good food for what I was paying. Now it wasn’t just the room service food that was bad but also the buffet. That food was either stone cold or too hard almost broke a tooth just trying to eat the bacon. If Novotel could take anything from this review perhaps change the way you serve your food maybe have a hot service tray to keep the food hot warm at least especially for room service

Dear PolyVibes Familt, Thank you for taking the time to share such detailed feedback regarding your recent stay with us at Novotel Darling Harbour. While I am pleased to hear that you enjoyed the comfort of your room, the spacious layout, and the wonderful view—especially being able to watch the Saturday night fireworks—we are very sorry to learn that the food and dining experience fell far below your expectations, and below the standards we aim to deliver. Your comments regarding the room service meals and the breakfast buffet are deeply concerning. Cold dishes, bland gravy, a tough steak sandwich, and buffet items that were not served at the proper temperature are unacceptable, and I sincerely apologise that this was your experience. We appreciate you highlighting these issues in detail, as it allows us to address them directly with our kitchen and food & beverage teams. Please know that we take your comments seriously, and we would very much appreciate the opportunity to regain your trust. If you are open to it, we would welcome the chance to discuss your experience further and ensure your next stay reflects the true level of service we strive to provide. You can reach me directly on Veronika.Hojdarova@accor.com. Thank you again for your honest review. We hope to have the opportunity to better serve you in the future. Warm regards, Veronika Hojdarova Operations Manager Novotel Sydney on Darling Harbour

Comfortable and Convenient Accommodation with some nice amenities

Tripadvisor puanı 4.0/5

Andrew B TripAdvisor onaylı yorum

Spent four nights here. Handy location near Darling Harbour, and a few minutes walk into the CBD. Open and bright reception area with bars, restaurants, and lots of nice seating on same floor. Our room was clean, comfortable and well appointed. I had expected a clear view of Darling Harbour from our room but lots of apartment construction directly in front blocking most of the view unfortunately. Overall the hotel is a bit aged but still a bright, pleasant and comfortable place to stay. Staff and service were very nice, friendly, and helpful.

Greetings Andrew! Thank you for sharing your experience at Novotel Sydney on Darling Harbour. We are delighted to hear that you found our location convenient and enjoyed the amenities we offer. It is wonderful to know that you appreciated the comfort and cleanliness of your room, along with the friendliness of our staff. We acknowledge your feedback regarding the view from your room and the age of the hotel. While we strive to provide a pleasant environment for our guests, external developments can sometimes impact the views. We appreciate your understanding and are pleased that you still found your stay enjoyable. Thank you once again for your feedback, and we hope to welcome you back in the future! Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

Favorite to Failure

Tripadvisor puanı 2.0/5

Ron1954Sydney TripAdvisor onaylı yorum

Was one of our favorite hotels until now, have been a Platinum member for many years and Diamond before Covid and the Novotel would give a free upgrade, free parking and a bottle of wine which was very much appreciated. But the rules have now changed as of 1 August 2025 now you pay for parking, might get an upgrade and instead of a bottle of wine you have a bottle of water and a packet of biscuits. Then you have your complimentary drink which used to be top shelf now you choose from the happy hour drink list. Then you have the Turnary Restaurant which was always consistent good service and food at a good price. Last night I was greeted by a waitperson chewing gum and made us feel she was doing us a favor taking us to our table, presentation of food has dropped and prices have increased. There is talk the hotel is being sold and refurbished to a Pullman, hopefully that will be soon and with management that cares for those that pay top dollar to have their status.

Dear Ron, Thank you sincerely for your long-standing loyalty as a Platinum member, and for sharing such thoughtful feedback. We truly appreciate guests who have been with us for many years, and I am sorry to hear that your recent experience did not reflect the level of recognition and service you were accustomed to. We understand how changes to membership benefits can be disappointing, particularly when you have enjoyed complimentary parking, consistent upgrades, and other gestures in the past. While the updated program rules have brought some adjustments, they also now include a 15% discount on all beverages—an enhancement that was not previously offered. We are doing our best to ensure these changes still provide meaningful value for our most loyal guests. Your comments regarding the welcome amenities, drink selections, and your experience in the restaurant have also been taken seriously. The team member you encountered in the restaurant has been spoken to, as this presentation does not meet our service standards. We will continue to work with the team to ensure consistency in both service and quality. Regarding the broader changes you mentioned, we are unable to comment on ownership matters, but please rest assured that our commitment remains focused on providing a professional, welcoming experience for every guest—especially those who choose to return to us year after year. Thank you again for taking the time to share your thoughts. We truly value your loyalty, and we hope to have the opportunity to restore your confidence during a future stay. Kind Regards, Veronika Hojdarova Operations Manager Novotel Sydney on Darling Harbour

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