Novotel Beaune

We were 4 travellers from UK on Motorcycles, who had been let down on at 21:00 arrival at another hotel. I phoned the Novotel in Beaune who in minutes sorted out 2 twin rooms for 3 nights. No fuss and superb customer courtesy. I would like to Name Alexandra and Lexane, who are a great asset to this Hotel. They even allowed us to get a meal while they checked us in! This hotel is truly customer focussed and I would stay here again as a first choice. I also recommend it to other visitors to Beaune. The town is an easy 15-20 minute walk to the town centre.

We pre-paid the hotel and when we arrived they still took a 500 Euro deposit off my credit card. When queried I was told it should have been 50 Euros but the staff member admitted to making an error. When asked for a refund I would told it would all come off at the end of my stay. Worse we asked for an extra luggage holder but were told no. So we asked for an extra chair for the room and was told no again. So we asked if we could take a stool and had to do it ourselves. We were very disappointed with the treatment. Especially as an Accor club member!

This is a great hotel. Really well situated near the motorway but far enough away to be quiet. Has a good pool and restaurant. Location is ideal to stop off at on the way to the south or heading back to the UK. Always busy but never had any issues getting a table for food or using the pool. Rooms are clean and well equipped. Has a secure car park which is a bonus. Staff speak loads of languages. Carrefour petrol station nearby is ideal for filling up before onward journeys. Really recommend this hotel. I plan to return to visit local area but haven't as yet.

Stayed here for 4 nights in July. It is in a good location for Beaune and not too far to Dijon It is very close to lots of Vineyards which are nice to cycle through. I stayed with 2 adults 1 3 year old and a dog in a Junior Suite. The room was very nice and clean. The restaurant food was ok, but the portions were small and the prices high. The pool is ok, but does need a clean more often. Finding a clump of hair wasn't nice. Also on the paving slabs from around the pool was very loose.

Exactly what one would expect from a 4* motel: clean, well equipped, good food, friendly and helpful staff, comfortable (air-conditioned) room. The motel is close to the autoroute but soundproofed from external sounds. If I have one reservation, it's that unusually the bathroom is separate from the WC, which seems rather unhygienic.