Novotel Beaune 4 gwiazdki

Ocena klientów (Ocena ALL) 4.6/5 Liczba opinii: 2 521

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Opis

O hotelu

  • Hotel ma certyfikat GREEN KEY

  • Taras przy basenie i usługa obsługi pokoi

  • Restauracja Wine Please

  • Basen, fitness, urządzenia zewnętrzne

  • Automat do gier, piłkarzyki, strefy dla dzieci wewnątrz i na zewnątrz

Nasze pokoje

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Lokalizacja hotelu

Novotel Beaune

25 avenue Charles de Gaulle
21200 BEAUNE
Francja

Pozycja GPS:47.008087, 4.849314

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

Wine Please !

Przyjdź i skuś się na kulinarne przysmaku naszego szefa kuchni w Wine Please. Prosta, smaczna, zdrowa i zbilansowana kuchnia. W ciepłe dni zapraszamy do spożycia posiłku na tarasie przy basenie.

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Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.6/5  Liczba opinii: 2 521

Ocena TripAdvisor  4.1/5  Liczba opinii: 1 797

Unacceptable for a Novotel

Ocena na stronie TripAdvisor 1.0/5

Range1664 Rodziny - Opinia zatwierdzona w TripAdvisor

Dear Guest, Thank you again for your feedback. We would like to clarify a few points to provide greater transparency. As discussed, the waiting time between courses was not 45 minutes but rather approximately 15 minutes between ordering and serving the starters, 30 minutes between the starters and main courses (including clearing), and 10 minutes between clearing the main courses and serving the desserts. Additionally, at no point did you inform us about receiving cold dishes or a “blue” steak, and you finished your plates, which suggests that the quality was acceptable. Regarding child equipment, we do have one baby high chair, three baby seats, and three child chairs available. During peak demand, some waiting time may unfortunately occur. Lastly, the booking you made through another site did not include breakfast nor a pet supplement. My colleague simply requested payment accordingly. We remain available should you wish to discuss this further with our regional management. Best regards, Novotel Beaune

1 night overnight stay

Ocena na stronie TripAdvisor 3.0/5

aotrave11er Opinia zatwierdzona w TripAdvisor

Dear aotrave11er, Thank you for taking the time to share your detailed feedback following your group stay at Novotel Beaune. We’re glad to read that you appreciated our convenient location, room size, and the quality of both dinner and breakfast. It’s also encouraging to know that our reception team left a positive impression. However, we are truly sorry that your overall experience was impacted by the service at the bar and restaurant. Please accept our sincere apologies if you felt unwelcome or poorly treated. This is not the level of hospitality we strive to provide, and your comments have been shared with the teams concerned for immediate attention and additional training where needed. We are especially sorry about the breakfast incident and the perception that you or your group were seen as an inconvenience — that is absolutely not the spirit of service we aim to uphold. Rest assured, we are addressing this internally to ensure all our guests, regardless of group size or background, receive warm, respectful, and professional service. We hope to have the opportunity to welcome you again and provide a much-improved experience on your next visit. Kind regards, Alexane Ertz

Stop over on the way to Val D’Isere

Ocena na stronie TripAdvisor 4.0/5

JonnersB Rodziny - Opinia zatwierdzona w TripAdvisor

Dear JonnersB, Thank you for sharing your experience with us. We are glad that you found our location convenient for your stopover on the way to Val d'Isère and that you were satisfied with our hotel. If you haven't booked breakfast in advance, we are happy to offer you options upon departure. You can enjoy our buffet breakfast, the City Breakfast at the bar for just 8.30 euros per person, or a coffee and croissant for 4 euros. Also, for children up to 16 years old, breakfast is free when accompanying an adult who chooses to have breakfast. We hope to welcome you again soon! Best regards, Arman Alexandru Assistant Chef de Réception – Novotel Beaune

Stop from south of France on the way back to London

Ocena na stronie TripAdvisor 5.0/5

chrisrolt Rodziny - Opinia zatwierdzona w TripAdvisor

Dear CHRISROLT, Thank you for your feedback. We are happy to read that you enjoyed your stay with us and that our hotel and our teams met your expectations. We will pass on your pleasant feedback to our teams. We hope to welcome you again for a future stay. Best Regards Julie

Atrocious restaurant experience !

Ocena na stronie TripAdvisor 1.0/5

James K Opinia zatwierdzona w TripAdvisor

Dear D7120WZjamesk, Thank you very much for your feedback. We are delighted that you enjoyed the location of the hotel and our swimming pool. We are also sorry to hear that our restaurant did not meet your expectations. We understand that after a long journey the wait in the restaurant is not the most pleasant and we apologise for this. We are also sorry that you did not find the restaurant staff pleasant and we will be sure to pass on your comment to our teams so that this does not happen again. We take into account all your comments and will not fail to use them to improve the quality of our catering. The well-being of our customers is our priority and we hope to be able to welcome you back under better conditions. We would also like to discuss this further with you privately. Please contact me directly. ERTZ Alexane Head of Reception

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 692 Liczba opinii 9.4/10 Lokalizacja
  • 1 140 Liczba opinii 7.7/10 Pokój
  • 1 161 Liczba opinii 8.8/10 Obsługa
  • 11 Liczba opinii 6.7/10 Internet
  • 604 Liczba opinii 8.5/10 Śniadanie
  • 370 Liczba opinii 7.8/10 Czystość

Zarządzane przez Trustyou

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