ノボテルボーヌ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 2,529 件のレビュー

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25 avenue Charles de Gaulle, 21200 ボーヌ, フランス

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ホテルのその他の情報

  • グリーンキー認証取得済み

  • プールサイドテラスとルームサービス

  • レストランではワインをご用意しております

  • プール、フィットネスセンター、屋外施設

  • アーケードゲーム機、テーブルサッカー、屋内外キッズエリア

当ホテルの客室

ホテル所在地

ノボテルボーヌ

25 avenue Charles de Gaulle
21200 ボーヌ
フランス

GPS:47.008087, 4.849314

電話番号
ファックス +33 3 80 24 59 29

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

Wine Please !

「Wine Please」のシェフによる料理をぜひご賞味ください。ヘルシーで栄養バランスに優れた、シンプルで味わい深いメニューをご用意しています。シーズン中は、プールに隣接するテラスで、ゆったりとお食事を召し上がっていただけます。

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お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  2,529 件のレビュー

トリップアドバイザーの評価  4.1/5  1,801 件のレビュー

Unacceptable for a Novotel

トリップアドバイザーの評価 1.0/5

Range1664 ファミリー - トリップアドバイザー認証口コミ

Too many points to list but i would like to discuss this with senior management. The manager and staff of the establishment we stayed at are the problem and if left unchecked - will damage the reputation of Novotel. 45 min wait between courses Food delivered separately with huge time gaps between (food ordered was uncooked or flash seared only - blue steak). 3 child high-chairs (only one had baby tray attachment) Treated like formula one guests with regard to breakfast & pet supplement (despite selecting this in the booking it was not included) There is more but i dont want to write all day and would rather discuss this all with an area manager. We use Novotel and expect a certain level of service - this hotel fell well short of the standards we expect - a deep look into the running of the establishment needs to be performed if it desirable that this doesn’t tarnish the Novotel good name. I hope you do fix this, it has certainly had an effect on my opinion on the hotel chain

Dear Guest, Thank you again for your feedback. We would like to clarify a few points to provide greater transparency. As discussed, the waiting time between courses was not 45 minutes but rather approximately 15 minutes between ordering and serving the starters, 30 minutes between the starters and main courses (including clearing), and 10 minutes between clearing the main courses and serving the desserts. Additionally, at no point did you inform us about receiving cold dishes or a “blue” steak, and you finished your plates, which suggests that the quality was acceptable. Regarding child equipment, we do have one baby high chair, three baby seats, and three child chairs available. During peak demand, some waiting time may unfortunately occur. Lastly, the booking you made through another site did not include breakfast nor a pet supplement. My colleague simply requested payment accordingly. We remain available should you wish to discuss this further with our regional management. Best regards, Novotel Beaune

1 night overnight stay

トリップアドバイザーの評価 3.0/5

aotrave11er トリップアドバイザー認証口コミ

1 night stay as part of a group of 25. Hotel - Good location just off the motorway for somewhere to stop on a long journey. Room - Good sized room, Layout with the toilet separate to the bathroom not to my personal liking. Cleanliness ok although not 4* as some of the light switches looked a bit greasy when I first entered the room. That being said it wasn't dirty. Service - receptionists on the evening and morning were friendly. Food - we ate dinner there which was full of flavour and breakfast which was a good choice. Although I believe there were a couple of issues with the hot drinks machine and toaster not working. Sadly the service received from the bar staff and restaurant wasn't to standard and customer service training needs to be looked at it in this area. Maybe it was because the hotel was full and we were a big party and they felt under pressure. I felt we were an inconvenience. Wasn't sure where the breakfast was and so went towards the area and was greeted with a curt "No". One of the party had an issue with turning off the orange juice tap which meant it spilt everywhere. Do realise it's an inconvenience cleaning it up but the staff member looked at them and me (as I was trying to help) as if we had done it on purpose. Even ordering drinks at the bar the staff didn't appear to want to serve us. I tried to speak the local language to build a a bit of a rapport but got nothing in return. Shame.

Dear aotrave11er, Thank you for taking the time to share your detailed feedback following your group stay at Novotel Beaune. We’re glad to read that you appreciated our convenient location, room size, and the quality of both dinner and breakfast. It’s also encouraging to know that our reception team left a positive impression. However, we are truly sorry that your overall experience was impacted by the service at the bar and restaurant. Please accept our sincere apologies if you felt unwelcome or poorly treated. This is not the level of hospitality we strive to provide, and your comments have been shared with the teams concerned for immediate attention and additional training where needed. We are especially sorry about the breakfast incident and the perception that you or your group were seen as an inconvenience — that is absolutely not the spirit of service we aim to uphold. Rest assured, we are addressing this internally to ensure all our guests, regardless of group size or background, receive warm, respectful, and professional service. We hope to have the opportunity to welcome you again and provide a much-improved experience on your next visit. Kind regards, Alexane Ertz

Stop over on the way to Val D’Isere

トリップアドバイザーの評価 4.0/5

JonnersB ファミリー - トリップアドバイザー認証口コミ

25 minute walk to downtown Beaune but handy for the motorway and close to Carrefour for pre-ski shopping and a nice boulangerie is nearby if you haven’t booked breakfast. A clean hotel that does what it says on the tin. There is a lot of competition nearby but we were happy with our choice.

Dear JonnersB, Thank you for sharing your experience with us. We are glad that you found our location convenient for your stopover on the way to Val d'Isère and that you were satisfied with our hotel. If you haven't booked breakfast in advance, we are happy to offer you options upon departure. You can enjoy our buffet breakfast, the City Breakfast at the bar for just 8.30 euros per person, or a coffee and croissant for 4 euros. Also, for children up to 16 years old, breakfast is free when accompanying an adult who chooses to have breakfast. We hope to welcome you again soon! Best regards, Arman Alexandru Assistant Chef de Réception – Novotel Beaune

Stop from south of France on the way back to London

トリップアドバイザーの評価 5.0/5

chrisrolt ファミリー - トリップアドバイザー認証口コミ

Perfect place to stop on the way back from south of France . Hotel is very nice and 2mins drive from motorway and 5mins drive from city which is beautiful. Hotel is clean, staff are very efficient, top pool and perfect breakfast. Very good for children, ours lived it.

Dear CHRISROLT, Thank you for your feedback. We are happy to read that you enjoyed your stay with us and that our hotel and our teams met your expectations. We will pass on your pleasant feedback to our teams. We hope to welcome you again for a future stay. Best Regards Julie

Atrocious restaurant experience !

トリップアドバイザーの評価 1.0/5

James K トリップアドバイザー認証口コミ

Useful location just off motorway & has a pool that’s good in the summer. Pricey for a Novotel but we stayed in high season. I’m only leaving this review to say DON’T EAT AT THE RESTAURANT! We waited over 2 hours for 1 course & ice cream with 2 kids & staff were rude & unhelpful - it wasn’t even that busy! Crap service usually does not bother me but this was next level. We were staying here to break a long journey in half & just wanted to eat & go to bed. The length of wait for utterly mediocre overpriced food was insane. We almost split & went to the McDonald’s just up the road after 40 minutes of sitting there & not even being offered a drink - wish we had! BE WARNED!

Dear D7120WZjamesk, Thank you very much for your feedback. We are delighted that you enjoyed the location of the hotel and our swimming pool. We are also sorry to hear that our restaurant did not meet your expectations. We understand that after a long journey the wait in the restaurant is not the most pleasant and we apologise for this. We are also sorry that you did not find the restaurant staff pleasant and we will be sure to pass on your comment to our teams so that this does not happen again. We take into account all your comments and will not fail to use them to improve the quality of our catering. The well-being of our customers is our priority and we hope to be able to welcome you back under better conditions. We would also like to discuss this further with you privately. Please contact me directly. ERTZ Alexane Head of Reception

との提携 TripAdvisor

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