客户意见评级 (ALL 评级) 4.4/5 1,237 评论
24 boulevard du Roi René
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访问: 500 m / 0.31 mi 5 min walk / 3 min drive
访问: 20 km / 12.43 mi 20 min drive
从 办理登记入住手续 - 从 办理退房手续
罗伊勒内大酒店拥有 134 间光线充足的温馨客房，拥有宁静休闲的氛围，非常适合在阳光明媚的普罗旺斯度过愉快的一天之后在这里尽情放松。 提供现代风格的装饰、纯平卫星电视、迷你酒吧和保险箱。浴室配有浴缸或淋浴，配备各种高端产品、浴袍、拖鞋、吹风机、茶和咖啡器具。免费 WiFi 上网。
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来自 100% 认证入住过我们酒店客人的评论发现更多
Rooms are disappointing
Tripadvisor 评级 2.0/5
WingWingOne Couples - 经 TripAdvisor 认证的评论
Very friendly staff. And location of the hotel is also good. Rooms have an outdated feel, and are more mercure than mcgallery Bathroom had a bad smell (sewer) The old fashioned airco system made a lot of noise. Even if turned off the system made so much noise that sleeping was difficult. Bedcomfort was ok. Overall the rooms are far below the standard the hotel pretends to have. We were glad that we only stayed one night. Breakfast on the other hand was very good. We ll choose another hotel in aix next time.
Dear customer, We thank you for sharing your thoughts on your last stay at Grand Hôtel Roi René Aix-en-Provence Centre-Mgallery. We are glad to know that you appreciate the quality of our breakfast and the professionalism of our team. However, we take note of your remarks about the room and its equipments. The quality of our services and the satisfaction of our customers are our priority and it seems that this time, we have not managed to meet all your expectations: we therefore present you our sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Elisabeth Mendes, General Manager.
Disappointing old hotel
Tripadvisor 评级 2.0/5
Discover11018784433 Couples - 经 TripAdvisor 认证的评论
It’s a 4 star M gallery, Accor group. The hall is very nice, breakfast very good as well. Room, here it gets disappointing. No safe in the room, we ask about it and they said that we just haven’t seen it . The safe isn’t there. If you have few things of value, you don’t want to have the cleaning service in the room. The classic double room is very small and outdated, probably it has never been modernized. Small details that you don’t expect from this category A 180 eur/night hotel should be a bit better. We requested some water at the reception during the night and the receptionist couldn’t give us. Room service supposed to be 24/24 but not available. For certain reason we couldn’t drink tap water. To get a bottle of water we need to wait the breakfast Franky, this hotel is very much overrated. They won’t see us again. M-Galery is different.
Dear Customer, First of all, we would like to thank you for taking the time to write us your feelings about your stay at the Grand Hotel Roi René, it helps us to improve every day. We would like to apologize for any inconvenience you may have experienced, this is not representative of our usuals standards. We will inform the staff of the department concerned so that next time this does not happen again. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Elisabeth Mendes General Manager.
Very good hotel - but with a mystifying noise in the morning
Tripadvisor 评级 4.0/5
Steven C 经 TripAdvisor 认证的评论
Overall a good hotel with very good service and personable staff. On arrival, the computers in reception were down so we had to kill an hour or so before we could be assigned a room. The room itself was very good and cleaned to a high standard. For some reason we couldn't work out with the management where the sound of furniture dragging on the floor from 7 am to 8 am regular as clockwork came from, unless from the breakfast room directly beneath us. So maybe steer clear of that wing of the hotel on the first floor. The breakfasts were great: excellent choice and variety, and the kitchen was happy to cook omelettes to order. The hotel is situated in a quiet area of the town within easy walking distance of old Aix and both bus and train stations.
Dear Customer, We thank you for taking time to write a comment about your last stay in Aix-en-Provence. We are really glad to know that the room and the quality of the breakfast had delighted you. However, we apologize for the technical issue on your arrival, and we have also reported your comment to our team according to this noise in the morning in order to avoid any other inconvenience. We look forward to welcoming you again on the occasion of a future stay. Sincerely, Elisabeth Mendes, General Manager.
Good M Gallery Hotel
Tripadvisor 评级 4.0/5
charlesd885 Couples - 经 TripAdvisor 认证的评论
We stayed here in August 2022 and had a regular room, with pool view. We chose the pool view to avoid any street noise. The room was clean and very quiet. It got very dark as well with the curtains. The A/C is good. The bathroom would need renovation. Generally speaking, the rooms seem a bit "dated" (i.e. you see it's an early 2000s design) and a general overhaul. The check-in experience was not great. We did arrive at approx 1.30pm, while regular check-in only starts at 4pm (which is OK). However, we were told that the room would already be available in 20minutes, so a good surprise. However, we had to wait 3x 20minutes... Next time, just tell us it will be another 2 hours so we can explore the city rather than lose an hour waiting in the lobby... It was made up by a free drink at the bar, so that's ok.
Dear Charles, We would like to thank you for the trust placed in the Grand Hôtel Roi René for your stay in Aix-en-Provence. The rooms overlooking the pool are actually very nice for their view on the interior patio but also for their soundproofing. Regarding the check-in, we think that the reception wanted to do its utmost to provide you with a room as soon as you arrive early but unfortunately, it also depends on the housekeeping service. Normally, we guarantee the rooms by 4pm. However, we are aware that it is not pleasant to wait in the hall, even if they offered you a drink at the bar... We’re going to tell them to be less optimistic and make sure you don’t wait too long. It is true that Aix-en-Provence is full of excellent activities and time is precious on holiday! We apologize for this waiting time and hope to see you again for a future stay. Elisabeth Mendes Executive director
Grand Hotel Roi Rene
Tripadvisor 评级 4.0/5
Wesley C 经 TripAdvisor 认证的评论
Very nice hotel in a great location just a short walk from downtown. Large king room with free internet and breakfast buffet. Extensive breakfast buffet with wide selection of hot and cold items. Restaurant and bar on site. Large swimming pool.
Dear Wesley, We thank you for your more than positive opinion and for your appreciation. It is always a pleasure to read a comment like yours and we would like to thank you for the trust placed in the Grand Hôtel Roi René. Looking forward to welcoming you again on the occasion of a future stay in Aix-en-Provence, Elisabeth Mendes Executive director
* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price