Grand Hôtel Roi René Aix-en-Provence Centre - MGallery Collection 4 星

客户意见评级 (ALL 评级) 4.6/5 1,401 评论

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Grand Hôtel Roi René Aix-en-Provence Centre - MGallery Collection - Image 1
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Grand Hôtel Roi René Aix-en-Provence Centre - MGallery Collection - Image 4
24 boulevard du Roi René, 13100 普罗旺斯地区艾克斯, 法国

描述

酒店其他优惠

  • 位于普罗旺斯艾克斯中心，已通过 Green Key 认证

  • 室外温水泳池在 4 月至 10 月中旬开放

  • 美食餐厅和创意酒吧

  • 健身房全天 24 小时开放

  • 付费停车场（需预定）+ MIGNET 付费公共停车场（Malesherbes 大街）

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酒店位置

Grand Hôtel Roi René Aix-en-Provence Centre - MGallery Collection

24 boulevard du Roi René
13100 普罗旺斯地区艾克斯
法国

GPS:43.523922, 5.450275

电话
传真 +33 4 42 37 61 11

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务
酒店附近
  • 停车

La Table Du Roi

La Table du Roi 餐厅供应充满诗意的正宗普罗旺斯美食。您可以根据不同的季节，选择坐在餐厅内、露台上还是冬季花园中。

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我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  1,401 评论

TripAdvisor 评级  4.2/5  1,891 评论

卓越奖 2025

Pleasant hotel with good location.

Tripadvisor 评级 4.0/5

347barbs 经 TripAdvisor 认证的评论

Nice hotel with spacious rooms, beautiful breakfast buffet and good location. Stayed for two nights and found it good. Staff was pleasant. Carpet in room was very dirty Robes are old and worn with somewhat aged appearance. Did not appear fresh enough to wear. Also had a room on floor two facing the main Street and found it incredibly noisy during the night. Public areas are really lovely. Enjoyed my stay. Would recommend. Nice but not exceptional.

This is one of the worst hotels I’ve ever lodged in. The rooms were very worn, the carpet was filthy. Do not stay here!

Tripadvisor 评级 1.0/5

gaveldog Couples - 经 TripAdvisor 认证的评论

This is one of the worst hotels I’ve ever stayed in. The rooms need a complete overhaul. It is a tourist hotel with large groups. The food and service are weak. The carpets are filthy. The hotel ran out of napkins, hand towels and basic amenities that one would find at a Motel 6. This is not a 4star property. Save yourself do not stay at this property!

Dear Guest, Thank you for taking the time to share your feedback regarding your stay at the Grand Hôtel Roi René Aix-en-Provence Centre – MGallery Collection. We are truly sorry that your experience did not meet your expectations. Your comments are taken very seriously, and we regret the inconveniences you encountered, particularly regarding the condition of the rooms, the carpets, and the service. We would like to assure you that our hotel has launched an extensive renovation program, with more than half of our rooms already refurbished and redesigned along with our public areas, to provide our guests with the comfort and quality expected from a 4-star hotel. These works will significantly enhance the experience for all future visitors. We hope to have the opportunity to welcome you back once the renovations are completed and provide you with a fully satisfying stay. Kind regards, Elisabeth Mendes General Manager

Superb.

Tripadvisor 评级 5.0/5

Meander30063967333 经 TripAdvisor 认证的评论

Excellent hotel on all levels. Friendly staff, great breakfast, elegant bar, beautiful room with ensuite bath and shower and separate toilet. High end toiletries and variety of useful beauty items I.e. nail file, q tips, cotton wool pads. Room fridge supplied with sparkling water and still. Big enough to store juice and our own drinks. Definitely would recommend.

Dear Guest, Thank you very much for taking the time to share such a detailed and positive review. We are delighted to read that you enjoyed every aspect of your stay — from the comfort of your room and the quality of our amenities, to the breakfast, bar, and the warm welcome from our team. Your kind recommendation means a great deal to us. We look forward to welcoming you back soon for another superb experience at the Grand Hôtel Roi René Aix-en-Provence Centre – MGallery Collection. Sincerely, Elisabeth Mendes General Manager

Abysmal Management

Tripadvisor 评级 2.0/5

Peeya C 家庭住宿 - 经 TripAdvisor 认证的评论

My husband, young daughter and I have just returned from a week’s stay at this hotel in Aix. On the surface, it all appears very promising; great location, pool and restaurant on premises and mere minutes from the Musée Granet as well as an underground car park which may be booked in advance. Upon checking in after a short drive from MRS, we were told that the family room with a pool view we had booked on the Accor app didn’t exist at this hotel. Not an auspicious start but we were keen to get settled in as it was late in the evening. When we got to the room, we were greeted with a view of the roundabout behind the hotel and not quite the pool view advertised. The shower in the en suite bathroom didn’t drain properly and it was difficult to take one without flooding the bathroom. The next morning we brought this to the attention of the duty manager, Mehdi el Hamri, who agreed to move us to a pool side room but neglected to mention that instead of the king size bed we had booked we would now have a room with twin beds which would be pushed together. The mattresses weren’t zipped together which meant that the gap was evident and extremely uncomfortable for our little one. The room was clearly designed for two occupants, not three. The bathroom had a mouldy patch on the wooden sink unit that my husband and I both noticed when we first arrived but chose to ignore as, at that point, we simply wanted to get on with our holiday. We had plenty of activities and excursions booked so we chose to focus on those and ignore the growing list of shortcomings at the hotel. Housekeeping at this hotel is dubious at best. During the week we spent here, they forgot on several occasions to replenish the water unless asked, refill the almost empty bottle of hand soap, clear the used glasses and replace them. They also neglected to leave enough bath towels for the three of us on a daily basis. I had to call reception almost every evening after a day of sightseeing to replenish yet another item housekeeping had forgotten about. All small niggles and easily addressed but the fact that there was something every single day was annoying to say the least when it’s a hotel that claims to have four stars to its name. We had dinner twice in the restaurant and whilst the staff were lovely the menu was somewhat lacklustre and flavour free. At the pool, Simon deliberately ignored the two non French families when offering the poolside menu. We were one of them. When I brought this up with Mehdi he assured me he would have a word with Simon. The cherry on the cake was at check out earlier today. We were pulled to one side by the duty manager, Christine Duarte, who advised us we had damaged the room and would have to pay. When we enquired exactly what was supposed to have been damaged she showed us a photo of the damp patch in the bathroom that we had noticed upon arriving at the room. She told us she had been told by her manager Mehdi to charge us for the “damage” to the bathroom. I suspect the member of housekeeping staff we had complained about had chosen to blame the months old damp patch on us as retaliation for getting her into trouble with the duty manager for forgetting numerous items on a daily basis. What I cannot fathom is how they justified adding the cost of the so called “damage” to our bill without even discussing it with us once as acceptable protocol for an Accor hotel. They claimed to have called us twice in the room; we were in the room on the days they claimed to have tried calling us and we had passed by reception numerous times every day so their claims are dubious at best and outright lies at worst. Their decision, without any discussion with us, to add the cost of the “damage” to our bill was both fraudulent and offensive. Needless to say, they managed to put a dampener on our last day in Aix and we will not be returning. The room with the damp in the bathroom is 237; my advice would be to take photos of any defects you encounter upon checking in. Otherwise, you too might find yourself being accused of causing “damage” to the property and being billed for it. A special thank you to Victor & Lucie, the two bright sparks in this awful place. They were courteous, professional and everything the rest of the staff should aspire to be. This hotel has all the raw ingredients to be a favourite for those looking to explore Provence from a well located base in Aix. Unfortunately, the staff lack basic training and management are incapable of, well, managing. The attempt to blame us for something that is a lack of basic maintenance on their part is simply audaciously fraudulent and in my many years of travelling I have never once come across such shoddy behaviour. I have reached out to the GM Elisabeth Mendes. It will be interesting to see whether she chooses to respond or not.

Perfect

Tripadvisor 评级 5.0/5

delagioventu 家庭住宿 - 经 TripAdvisor 认证的评论

Magnificent stay here. Valet service is wonderful. Rooms great. Lobby 5 stars and very close to the centre of Aix, absolutely perfect.

Dear, We sincerely thank you for your wonderful feedback following your stay at the Grand Hôtel Roi René Aix-en-Provence Centre – MGallery Collection. We are delighted that you enjoyed the comfort of our rooms, the quality of our valet service, our lobby, as well as our ideal location close to the city center of Aix. Your compliments are a true encouragement for all our teams who strive every day to make each stay a memorable one. We look forward to welcoming you again for another perfect stay in Provence. Elisabeth Mendes General Manager

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其他网络用户评价我们的酒店

  • 584 评论 9.3/10 位置
  • 726 评论 7/10 房间
  • 1,032 评论 9.2/10 服务
  • 5 评论 4.8/10 上网
  • 421 评论 9.2/10 早餐
  • 339 评论 6.6/10 舒适度
  • 279 评论 8.1/10 食物
  • 151 评论 5.9/10 清洁度

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