普罗旺斯地区艾克斯博马努瓦三苏提诺富特酒店 4 星

We were very disappointed with this hotel it is well overdue a refurbishment. The bedroom carpets are stained and grubby and not vacuumed once during our 7 night stay. The bed was comfortable and towels and sheets changed daily. There are tea and coffee facilities in the room, though the ingredients were not replenished adequately. It was evident that there were staff shortages but the staff there were friendly and helpful. We found that at breakfast they did not replenish the food and sundries quickly enough. The selection of cooked food was very limited. The hotel is very near a motorway and prevented us keeping the window open on a night. There us a bus stop close by allowing access into the town easily and cheaply

We stayed at three Novotel establishments during our tour of France. Yes as from some previous reviews, the hotel could do with some TLC However, the staff could not do enough for us, especially in the reception. Food on coach trips can be bland. This is not the hotel's fault as they are subject to budget constraints. Bottles of tap water on the tables are replenished on demand. NB the tap water in France is excellent, there is no need to pay for bottled water However, the breakfasts were superb. Our room was on the ground floor, it was clean and the air conditioning worked very well as did the free Wifi. Don't bother with Taxis, the local bus service is excellent and the return is only 2 Euros 40 c into Aix

My parents had a scheduled stop over at the Beaumanoir as part of a coach tour to France, on arrival my mother was taken to the local hospital with pneumonia and my 84 year old father was left at the hotel as the coach tour continued. I cannot praise Jeremy the General Manager, Claire, Chrystelle and the team highly enough, they took my father and myself when I arrived into their care, ensuring that everything they could do to help they did, they liaised with the hospital who spoke no English, arranged transport to and from the hospital, organised a repeat prescription for medication with the local chemist and above all showed care and consideration to us throughout our extended stay. The rooms were spotless and very comfortable, the restaurant served excellent meals and ensured prior to my arrival that my father although off his food ate by offering food and small snacks not on the menu. I would definitely recommend a stay here and hopefully in the future return under better circumstances. A big thank you to each and everyone on the team.

The staff were helpful and friendly, however the food was average with little choice. The room was of a poor standard, an uncomfortable bed, very poor air conditioning and dirty stained carpet in the bedroom and holes in the curtains. The internet broke after a few days and was not restored and staff did not seem bothered about this. The bedrooms were shabby and I would suggest that the hotel has a refurbishment. We had some dinners included but there was no choice it was either meat or veggie which was not good. There was very little around the hotel and a taxi into town cost up to 15 euros. I would say it is ok for a night or 2 but not for a weeks stay.

The worst of the worst… As a regular Novotel guests we decided to stay there for 2days with family and friends to celebrate our friends birthday’s.. It took us ages to get into our room.. the corridor was crowded with dirty laundry, cleaning products.. The room was quite shocking.. dirty windows,carpet old, dirty, covered with crust… the sofa bed literally collapsed as soon as I sat down. Not to mention the blanket was ripped on the side.They put a small bottle of still water for a family of 3… not to mention the fridge was sticky and The ac wasn’t working at all. As you can imagine none of us were sleeping all night. When we complained the receptionist he said they can send a technician to look into it. Later on they offered us a different room which was even worse than the one we stayed… This hotel is far away from 4*.. don’t waste your money and your holiday there…