Grand Hôtel Roi René Aix-en-Provence Centre - MGallery Collection 4 gwiazdki

Ocena klientów (Ocena ALL) 4.6/5 Liczba opinii: 1 391

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24 boulevard du Roi René, 13100 AIX-EN-PROVENCE, Francja

Opis

O hotelu

  • W samym sercu Aix-en-Provence, z certyfikatem Green Key

  • Zewnętrzny, podgrzewany basen zaprasza od maja do połowy października

  • Restauracja i kreatywny bar

  • Centrum fitness jest dostępne 24 godziny na dobę.

  • Bezpłatny parking po rezerwacji + bezpłatny publiczny parking MIGNET (Avenue Malesherbes)

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Grand Hôtel Roi René Aix-en-Provence Centre - MGallery Collection

24 boulevard du Roi René
13100 AIX-EN-PROVENCE
Francja

Pozycja GPS:43.523922, 5.450275

Telefon
Faks +33 4 42 37 61 11

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

La Table Du Roi

Restauracja La Table du Roi poleca oryginalne, kreatywne dania kuchni prowansalskiej. Zależnie od pory roku zapraszamy do lokalu, na taras lub do zimowego ogrodu.

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Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.6/5  Liczba opinii: 1 391

Ocena TripAdvisor  4.2/5  Liczba opinii: 1 895

Certyfikat Doskonałości 2025

Pleasant hotel with good location.

Ocena na stronie TripAdvisor 4.0/5

347barbs Opinia zatwierdzona w TripAdvisor

Nice hotel with spacious rooms, beautiful breakfast buffet and good location. Stayed for two nights and found it good. Staff was pleasant. Carpet in room was very dirty Robes are old and worn with somewhat aged appearance. Did not appear fresh enough to wear. Also had a room on floor two facing the main Street and found it incredibly noisy during the night. Public areas are really lovely. Enjoyed my stay. Would recommend. Nice but not exceptional.

Sir, Madam, Thank you for taking the time to share your feedback following your stay at the Grand Hôtel Roi René Aix-en-Provence – MGallery Collection. We are delighted to hear that you enjoyed the spacious rooms, the quality of our breakfast buffet, and our central location. We also appreciate your kind words regarding the friendliness of our team and the beauty of our public areas. We sincerely regret, however, that certain aspects of your room did not meet your expectations. Your comments regarding the carpet, the condition of the bathrobes, and the noise from the street-facing room have been shared with our teams so that the necessary improvements can be made. Please accept our apologies for the inconvenience these issues caused during your stay. We are pleased that, despite these points, you still enjoyed your experience and would recommend our hotel. We hope to have the pleasure of welcoming you again and offering a stay that fully meets your expectations. Elisabeth Mendes General Manager

This is one of the worst hotels I’ve ever lodged in. The rooms were very worn, the carpet was filthy. Do not stay here!

Ocena na stronie TripAdvisor 1.0/5

gaveldog Couples - Opinia zatwierdzona w TripAdvisor

This is one of the worst hotels I’ve ever stayed in. The rooms need a complete overhaul. It is a tourist hotel with large groups. The food and service are weak. The carpets are filthy. The hotel ran out of napkins, hand towels and basic amenities that one would find at a Motel 6. This is not a 4star property. Save yourself do not stay at this property!

Dear Guest, Thank you for taking the time to share your feedback regarding your stay at the Grand Hôtel Roi René Aix-en-Provence Centre – MGallery Collection. We are truly sorry that your experience did not meet your expectations. Your comments are taken very seriously, and we regret the inconveniences you encountered, particularly regarding the condition of the rooms, the carpets, and the service. We would like to assure you that our hotel has launched an extensive renovation program, with more than half of our rooms already refurbished and redesigned along with our public areas, to provide our guests with the comfort and quality expected from a 4-star hotel. These works will significantly enhance the experience for all future visitors. We hope to have the opportunity to welcome you back once the renovations are completed and provide you with a fully satisfying stay. Kind regards, Elisabeth Mendes General Manager

Superb.

Ocena na stronie TripAdvisor 5.0/5

Meander30063967333 Opinia zatwierdzona w TripAdvisor

Excellent hotel on all levels. Friendly staff, great breakfast, elegant bar, beautiful room with ensuite bath and shower and separate toilet. High end toiletries and variety of useful beauty items I.e. nail file, q tips, cotton wool pads. Room fridge supplied with sparkling water and still. Big enough to store juice and our own drinks. Definitely would recommend.

Dear Guest, Thank you very much for taking the time to share such a detailed and positive review. We are delighted to read that you enjoyed every aspect of your stay — from the comfort of your room and the quality of our amenities, to the breakfast, bar, and the warm welcome from our team. Your kind recommendation means a great deal to us. We look forward to welcoming you back soon for another superb experience at the Grand Hôtel Roi René Aix-en-Provence Centre – MGallery Collection. Sincerely, Elisabeth Mendes General Manager

Ocena klientów 4.5/5

Ilona B. Rodziny - Opinie potwierdzone ALL

W hotelu tym byliśmy drugi raz. Rok temu spędziliśmy tam 6 dni, a tym razem 3 dni i był to bardzo udany pobyt. Położenie hotelu rewelacyjne-tuż przy starym mieście. Hotel ma już swoje lata, ale jest wygodny,pokoje duże, wygodne łóżko, zestaw kosmetyków w łazience. Klimatyzacja, lodówka, sejf, zestaw do parzenia kawy i herbaty oraz codziennie uzupełniana woda mineralna to dodatkowe atuty. Nadto codzienne sprzątanie. Super basen i duża dostępność leżaków wraz z ręcznikami kąpielowymi oraz dobrą obsługa klienta na terenie basenu. Nieograniczony dostęp w holu do lemoniad przygotowanych przez obsługę hotelu. Śniadania rewelacyjne, a zwłaszcza omlety na zamówienie. Obsługa sprawna.Dostępny jest także parking po wcześniejszej rezerwacji. Niestety cena parkingu jest zbyt wygórowana.

Bonjour Madame B., Nous vous remercions très sincèrement d’avoir pris le temps de partager votre expérience et surtout pour votre fidélité, qui est pour nous la plus belle des reconnaissances. Quel plaisir de lire que vous avez une nouvelle fois apprécié le confort de nos chambres, la piscine, les petites attentions comme les boissons dans le hall, ainsi que la qualité de notre petit-déjeuner. Nous sommes toutefois désolés que le tarif du parking ait pu vous sembler trop élevé. Nous comprenons parfaitement votre remarque et nous en prenons bonne note afin d’améliorer continuellement nos services. Nous espérons avoir le bonheur de vous accueillir à nouveau lors d’un prochain séjour à Aix-en-Provence et vous remercions encore de votre confiance. Avec toute notre gratitude, Elisabeth Mendes Directrice Générale

Abysmal Management

Ocena na stronie TripAdvisor 2.0/5

Peeya C Rodziny - Opinia zatwierdzona w TripAdvisor

My husband, young daughter and I have just returned from a week’s stay at this hotel in Aix. On the surface, it all appears very promising; great location, pool and restaurant on premises and mere minutes from the Musée Granet as well as an underground car park which may be booked in advance. Upon checking in after a short drive from MRS, we were told that the family room with a pool view we had booked on the Accor app didn’t exist at this hotel. Not an auspicious start but we were keen to get settled in as it was late in the evening. When we got to the room, we were greeted with a view of the roundabout behind the hotel and not quite the pool view advertised. The shower in the en suite bathroom didn’t drain properly and it was difficult to take one without flooding the bathroom. The next morning we brought this to the attention of the duty manager, Mehdi el Hamri, who agreed to move us to a pool side room but neglected to mention that instead of the king size bed we had booked we would now have a room with twin beds which would be pushed together. The mattresses weren’t zipped together which meant that the gap was evident and extremely uncomfortable for our little one. The room was clearly designed for two occupants, not three. The bathroom had a mouldy patch on the wooden sink unit that my husband and I both noticed when we first arrived but chose to ignore as, at that point, we simply wanted to get on with our holiday. We had plenty of activities and excursions booked so we chose to focus on those and ignore the growing list of shortcomings at the hotel. Housekeeping at this hotel is dubious at best. During the week we spent here, they forgot on several occasions to replenish the water unless asked, refill the almost empty bottle of hand soap, clear the used glasses and replace them. They also neglected to leave enough bath towels for the three of us on a daily basis. I had to call reception almost every evening after a day of sightseeing to replenish yet another item housekeeping had forgotten about. All small niggles and easily addressed but the fact that there was something every single day was annoying to say the least when it’s a hotel that claims to have four stars to its name. We had dinner twice in the restaurant and whilst the staff were lovely the menu was somewhat lacklustre and flavour free. At the pool, Simon deliberately ignored the two non French families when offering the poolside menu. We were one of them. When I brought this up with Mehdi he assured me he would have a word with Simon. The cherry on the cake was at check out earlier today. We were pulled to one side by the duty manager, Christine Duarte, who advised us we had damaged the room and would have to pay. When we enquired exactly what was supposed to have been damaged she showed us a photo of the damp patch in the bathroom that we had noticed upon arriving at the room. She told us she had been told by her manager Mehdi to charge us for the “damage” to the bathroom. I suspect the member of housekeeping staff we had complained about had chosen to blame the months old damp patch on us as retaliation for getting her into trouble with the duty manager for forgetting numerous items on a daily basis. What I cannot fathom is how they justified adding the cost of the so called “damage” to our bill without even discussing it with us once as acceptable protocol for an Accor hotel. They claimed to have called us twice in the room; we were in the room on the days they claimed to have tried calling us and we had passed by reception numerous times every day so their claims are dubious at best and outright lies at worst. Their decision, without any discussion with us, to add the cost of the “damage” to our bill was both fraudulent and offensive. Needless to say, they managed to put a dampener on our last day in Aix and we will not be returning. The room with the damp in the bathroom is 237; my advice would be to take photos of any defects you encounter upon checking in. Otherwise, you too might find yourself being accused of causing “damage” to the property and being billed for it. A special thank you to Victor & Lucie, the two bright sparks in this awful place. They were courteous, professional and everything the rest of the staff should aspire to be. This hotel has all the raw ingredients to be a favourite for those looking to explore Provence from a well located base in Aix. Unfortunately, the staff lack basic training and management are incapable of, well, managing. The attempt to blame us for something that is a lack of basic maintenance on their part is simply audaciously fraudulent and in my many years of travelling I have never once come across such shoddy behaviour. I have reached out to the GM Elisabeth Mendes. It will be interesting to see whether she chooses to respond or not.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 587 Liczba opinii 9.1/10 Lokalizacja
  • 722 Liczba opinii 6.9/10 Pokój
  • 1 016 Liczba opinii 9.2/10 Obsługa
  • 5 Liczba opinii 4.8/10 Internet
  • 418 Liczba opinii 9.3/10 Śniadanie
  • 336 Liczba opinii 6.5/10 Komfort
  • 276 Liczba opinii 8.1/10 Jedzenie
  • 152 Liczba opinii 5.9/10 Czystość

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Aix En Provence - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.