Grand Hôtel Roi René Aix-en-Provence Centre - MGallery Collection 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 1,399 件のレビュー

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24 boulevard du Roi René, 13100 エクサンプロバンス, フランス

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  • エクス アン プロヴァンス中心部に位置する、グリーンキー認証取得済みホテル

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Grand Hôtel Roi René Aix-en-Provence Centre - MGallery Collection

24 boulevard du Roi René
13100 エクサンプロバンス
フランス

GPS:43.523922, 5.450275

電話番号
ファックス +33 4 42 37 61 11

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敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス
建物付近
  • 駐車場

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実際の宿泊者100%の認証口コミ

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確認済みレビュー アコーホテルズ  4.6/5  1,399 件のレビュー

トリップアドバイザーの評価  4.2/5  1,891 件のレビュー

2025エクセレンス認証

Pleasant hotel with good location.

トリップアドバイザーの評価 4.0/5

347barbs トリップアドバイザー認証口コミ

Nice hotel with spacious rooms, beautiful breakfast buffet and good location. Stayed for two nights and found it good. Staff was pleasant. Carpet in room was very dirty Robes are old and worn with somewhat aged appearance. Did not appear fresh enough to wear. Also had a room on floor two facing the main Street and found it incredibly noisy during the night. Public areas are really lovely. Enjoyed my stay. Would recommend. Nice but not exceptional.

This is one of the worst hotels I’ve ever lodged in. The rooms were very worn, the carpet was filthy. Do not stay here!

トリップアドバイザーの評価 1.0/5

gaveldog Couples - トリップアドバイザー認証口コミ

This is one of the worst hotels I’ve ever stayed in. The rooms need a complete overhaul. It is a tourist hotel with large groups. The food and service are weak. The carpets are filthy. The hotel ran out of napkins, hand towels and basic amenities that one would find at a Motel 6. This is not a 4star property. Save yourself do not stay at this property!

Dear Guest, Thank you for taking the time to share your feedback regarding your stay at the Grand Hôtel Roi René Aix-en-Provence Centre – MGallery Collection. We are truly sorry that your experience did not meet your expectations. Your comments are taken very seriously, and we regret the inconveniences you encountered, particularly regarding the condition of the rooms, the carpets, and the service. We would like to assure you that our hotel has launched an extensive renovation program, with more than half of our rooms already refurbished and redesigned along with our public areas, to provide our guests with the comfort and quality expected from a 4-star hotel. These works will significantly enhance the experience for all future visitors. We hope to have the opportunity to welcome you back once the renovations are completed and provide you with a fully satisfying stay. Kind regards, Elisabeth Mendes General Manager

Superb.

トリップアドバイザーの評価 5.0/5

Meander30063967333 トリップアドバイザー認証口コミ

Excellent hotel on all levels. Friendly staff, great breakfast, elegant bar, beautiful room with ensuite bath and shower and separate toilet. High end toiletries and variety of useful beauty items I.e. nail file, q tips, cotton wool pads. Room fridge supplied with sparkling water and still. Big enough to store juice and our own drinks. Definitely would recommend.

Dear Guest, Thank you very much for taking the time to share such a detailed and positive review. We are delighted to read that you enjoyed every aspect of your stay — from the comfort of your room and the quality of our amenities, to the breakfast, bar, and the warm welcome from our team. Your kind recommendation means a great deal to us. We look forward to welcoming you back soon for another superb experience at the Grand Hôtel Roi René Aix-en-Provence Centre – MGallery Collection. Sincerely, Elisabeth Mendes General Manager

Abysmal Management

トリップアドバイザーの評価 2.0/5

Peeya C ファミリー - トリップアドバイザー認証口コミ

My husband, young daughter and I have just returned from a week’s stay at this hotel in Aix. On the surface, it all appears very promising; great location, pool and restaurant on premises and mere minutes from the Musée Granet as well as an underground car park which may be booked in advance. Upon checking in after a short drive from MRS, we were told that the family room with a pool view we had booked on the Accor app didn’t exist at this hotel. Not an auspicious start but we were keen to get settled in as it was late in the evening. When we got to the room, we were greeted with a view of the roundabout behind the hotel and not quite the pool view advertised. The shower in the en suite bathroom didn’t drain properly and it was difficult to take one without flooding the bathroom. The next morning we brought this to the attention of the duty manager, Mehdi el Hamri, who agreed to move us to a pool side room but neglected to mention that instead of the king size bed we had booked we would now have a room with twin beds which would be pushed together. The mattresses weren’t zipped together which meant that the gap was evident and extremely uncomfortable for our little one. The room was clearly designed for two occupants, not three. The bathroom had a mouldy patch on the wooden sink unit that my husband and I both noticed when we first arrived but chose to ignore as, at that point, we simply wanted to get on with our holiday. We had plenty of activities and excursions booked so we chose to focus on those and ignore the growing list of shortcomings at the hotel. Housekeeping at this hotel is dubious at best. During the week we spent here, they forgot on several occasions to replenish the water unless asked, refill the almost empty bottle of hand soap, clear the used glasses and replace them. They also neglected to leave enough bath towels for the three of us on a daily basis. I had to call reception almost every evening after a day of sightseeing to replenish yet another item housekeeping had forgotten about. All small niggles and easily addressed but the fact that there was something every single day was annoying to say the least when it’s a hotel that claims to have four stars to its name. We had dinner twice in the restaurant and whilst the staff were lovely the menu was somewhat lacklustre and flavour free. At the pool, Simon deliberately ignored the two non French families when offering the poolside menu. We were one of them. When I brought this up with Mehdi he assured me he would have a word with Simon. The cherry on the cake was at check out earlier today. We were pulled to one side by the duty manager, Christine Duarte, who advised us we had damaged the room and would have to pay. When we enquired exactly what was supposed to have been damaged she showed us a photo of the damp patch in the bathroom that we had noticed upon arriving at the room. She told us she had been told by her manager Mehdi to charge us for the “damage” to the bathroom. I suspect the member of housekeeping staff we had complained about had chosen to blame the months old damp patch on us as retaliation for getting her into trouble with the duty manager for forgetting numerous items on a daily basis. What I cannot fathom is how they justified adding the cost of the so called “damage” to our bill without even discussing it with us once as acceptable protocol for an Accor hotel. They claimed to have called us twice in the room; we were in the room on the days they claimed to have tried calling us and we had passed by reception numerous times every day so their claims are dubious at best and outright lies at worst. Their decision, without any discussion with us, to add the cost of the “damage” to our bill was both fraudulent and offensive. Needless to say, they managed to put a dampener on our last day in Aix and we will not be returning. The room with the damp in the bathroom is 237; my advice would be to take photos of any defects you encounter upon checking in. Otherwise, you too might find yourself being accused of causing “damage” to the property and being billed for it. A special thank you to Victor & Lucie, the two bright sparks in this awful place. They were courteous, professional and everything the rest of the staff should aspire to be. This hotel has all the raw ingredients to be a favourite for those looking to explore Provence from a well located base in Aix. Unfortunately, the staff lack basic training and management are incapable of, well, managing. The attempt to blame us for something that is a lack of basic maintenance on their part is simply audaciously fraudulent and in my many years of travelling I have never once come across such shoddy behaviour. I have reached out to the GM Elisabeth Mendes. It will be interesting to see whether she chooses to respond or not.

Perfect

トリップアドバイザーの評価 5.0/5

delagioventu ファミリー - トリップアドバイザー認証口コミ

Magnificent stay here. Valet service is wonderful. Rooms great. Lobby 5 stars and very close to the centre of Aix, absolutely perfect.

Dear, We sincerely thank you for your wonderful feedback following your stay at the Grand Hôtel Roi René Aix-en-Provence Centre – MGallery Collection. We are delighted that you enjoyed the comfort of our rooms, the quality of our valet service, our lobby, as well as our ideal location close to the city center of Aix. Your compliments are a true encouragement for all our teams who strive every day to make each stay a memorable one. We look forward to welcoming you again for another perfect stay in Provence. Elisabeth Mendes General Manager

との提携 TripAdvisor

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  • 339 件のレビュー 6.6/10 快適さ
  • 279 件のレビュー 8.1/10 料理
  • 151 件のレビュー 5.9/10 清潔さ

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