グラン オテル ロワ レーヌ エクサン プロヴァンス サントル - M ギャラリー 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 1,405 件のレビュー

グラン オテル ロワ レーヌ エクサン プロヴァンス サントル - M ギャラリー - Image 1
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グラン オテル ロワ レーヌ エクサン プロヴァンス サントル - M ギャラリー - Image 3
グラン オテル ロワ レーヌ エクサン プロヴァンス サントル - M ギャラリー - Image 4

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  • エクス アン プロヴァンス中心部に位置する、グリーンキー認証取得済みホテル

  • 屋外温水プールは 4 月から 10 月中旬まで

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グラン オテル ロワ レーヌ エクサン プロヴァンス サントル - M ギャラリー

24 boulevard du Roi René
13100 エクサンプロバンス
フランス

GPS:43.523922, 5.450275

アクセスと交通機関

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敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス
建物付近
  • 駐車場

La Table Du Roi

レストラン「ラターブルデュロワ」では、魅力あふれる本格的なプロヴァンス料理をご堪能いただけます。お席もさまざまご用意しており、季節に合わせて店内席、テラス席、ウィンターガーデン席からお選びいただけます。

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実際の宿泊者100%の認証口コミ

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確認済みレビュー アコーホテルズ  4.6/5  1,405 件のレビュー

トリップアドバイザーの評価  4.0/5  1,836 件のレビュー

2024エクセレンス認証

Booking but no booking

トリップアドバイザーの評価 1.0/5

AdamCLondon Solo travel - トリップアドバイザー認証口コミ

Booked a one night stay and checked in successfully online s day before.. However on arrival today was told by the manager that there was no room as the new owner had decided to start renovations earlier than originally planned and my allocated room was therefore unavailable. At the very least i might have expected to told about this before i arrived and offered a full refund. Instead they offered me a room in a hotel nearby which had a similar hotel rating but simpler facilities and a lower daily rate. Very poor show for a 4 star hotel and not what i would expect as a Gold status Accord Club member

Great location and pool

トリップアドバイザーの評価 5.0/5

Gordoncrowley ファミリー - トリップアドバイザー認証口コミ

We visited in July as a family of 4. Great location to explore the city centre- close to restaurants and coffee shops. Limited parking on site but public parking across the road. Staff superb. Great breakfast. Really enjoyed the pool area. Would recommend.

Hello, Thank you so much for your feedback ! We’re glad you enjoyed our central location in Aix, which offers easy access to local restaurants and cafes. We understand that parking can be a bit tricky due to our prime location, and we do recommend booking a parking spot in advance to ensure a smooth experience. We're also happy to hear that you enjoyed the pool, breakfast, and the service from our team. We look forward to welcoming you again on your next visit to Aix!

Nice Comfy Hotel

トリップアドバイザーの評価 3.0/5

Zoom_Gotti トリップアドバイザー認証口コミ

Decent, older, rather stately hotel a few streets from town center. Rooms are well maintained. Lighting good. Daily housekeeping. Windows open for fresh air flow, but rooms facing the main street will have some night noise. Air conditioning and heat seem to be adjusted by season. Bath area was fine except for high step into shower/bath. Large lobby with restaurant and bar area. Seasonal pool just behind. Parking options should be arranged prior to arrival.

Hello, Thank you for your review ! We’re delighted to hear that you appreciated our location, which is indeed a key asset that our guests value. We also take great pride in the cleanliness of our rooms, so we’re thrilled that you noticed this aspect during your stay. We’ve taken note of your feedback, and we want to assure you that improvements are planned to enhance the comfort of our guests. We look forward to welcoming you back soon and providing you with another enjoyable stay !

Good and bad

トリップアドバイザーの評価 4.0/5

R6262LEjacqueliner トリップアドバイザー認証口コミ

Very pleasant receptionist at check-in, our bags were stored then delivered to our room when it was ready. Our king suite had a spacious separate bedroom with a very well-designed wardrobe which included plenty of shelving, it hid the safe plus a huge shelf for a suitcase. The bathroom was disappointing; the curved wall separating it from the bedroom was built in glass bricks so as there is no natural daylight in this space it necessitated having lights on all the time, hence whoever was still in bed then had to be wide awake. The very deep bathtub was a bit of a shock but the rubber mat helped. Breakfast was good, plenty of choice. The bad side here was my interaction with the lady who appeared to be a supervisor (nobody wears name badges). I happened to spill a bit of coffee & when I called this lady to apologise & bring it to her attention, her reaction can only be described as downright rude. There was no smile or pleasantry, she just stormed in to the service room to get some cleaning stuff & I could hear her banging & throwing things around, even one of the other wait staff was a bit embarrassed by this lady’s attitude. My major complaint about the hotel is that out of the five nights we stayed, the (only) bar, in the foyer, was closed for private functions from 7pm to 10pm on two nights. One night I actually had to go down to reception after 10pm to complain about the noise I could hear from my open window. Considering the price you pay at this hotel it’s astounding that they don’t appear to have much respect for their guests. As a diamond Accor member, very disappointing.

Dear Mrs Robinson, Thank you for taking the time to share your experience. We are delighted that you have appreciated the welcome of our team, for us it is essential to welcome you properly and to contribute to the smooth running of your stay with us. We take note of your feedback regarding the bathroom and the interaction with our staff. We strive to offer a quality service, and will review the situation in order to improve our services. Regarding the bar being closed for private events, this is part of our space management, but we understand that it can be frustrating for our guests. We will work to better communicate and organize these changes in the future. We appreciate your constructive feedback and look forward to welcoming you back soon !

Perfect location

トリップアドバイザーの評価 4.0/5

braddockr トリップアドバイザー認証口コミ

This was a very good hotel. It was pleasant from the moment we walked in. The room was clean and neat. I would have appreciated more draw space but that is the only complaint I have. The food in the restaurant was good. I had breakfast there as well as dinner. Magical town.

Hello, Thank you for your kind feedback. We're delighted to hear that you enjoyed your stay with us and appreciated our location, cleanliness, and restaurant offerings. We also take note of your suggestion regarding additional drawer space and will consider it for future improvements. We hope to welcome you back soon ! Best regards,

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 466 件のレビュー 9.4/10 ロケーション
  • 585 件のレビュー 6.7/10 客室
  • 867 件のレビュー 9.2/10 サービス
  • 328 件のレビュー 9.4/10 朝食
  • 279 件のレビュー 6.1/10 快適さ
  • 241 件のレビュー 8/10 料理
  • 150 件のレビュー 5.5/10 設備
  • 132 件のレビュー 6.3/10 清潔さ

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