グラン オテル ロワ レーヌ エクサン プロヴァンス サントル - M ギャラリー 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 1,438 件のレビュー

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24 boulevard du Roi René, 13100 エクサンプロバンス, フランス

説明

ホテルのその他の情報

  • エクス アン プロヴァンス中心部に位置する、グリーンキー認証取得済みホテル

  • 屋外温水プールは 4 月から 10 月中旬まで

  • グルメレストランとクリエイティブなバー

  • フィットネスルームも24時間ご利用いただけます

  • 有料駐車場をご利用の場合は予約が必要です。MIGNET 有料公共駐車場（ホテル向かい）

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ホテル所在地

グラン オテル ロワ レーヌ エクサン プロヴァンス サントル - M ギャラリー

24 boulevard du Roi René
13100 エクサンプロバンス
フランス

GPS:43.523922, 5.450275

電話番号
ファックス +33 4 42 37 61 11

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス
建物付近
  • 駐車場

La Table Du Roi

レストラン「ラターブルデュロワ」では、魅力あふれる本格的なプロヴァンス料理をご堪能いただけます。お席もさまざまご用意しており、季節に合わせて店内席、テラス席、ウィンターガーデン席からお選びいただけます。

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お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

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確認済みレビュー アコーホテルズ  4.6/5  1,438 件のレビュー

トリップアドバイザーの評価  4.0/5  1,834 件のレビュー

2024エクセレンス認証

Great location and pool

トリップアドバイザーの評価 5.0/5

Gordoncrowley ファミリー - トリップアドバイザー認証口コミ

We visited in July as a family of 4. Great location to explore the city centre- close to restaurants and coffee shops. Limited parking on site but public parking across the road. Staff superb. Great breakfast. Really enjoyed the pool area. Would recommend.

Nice Comfy Hotel

トリップアドバイザーの評価 3.0/5

Zoom_Gotti トリップアドバイザー認証口コミ

Decent, older, rather stately hotel a few streets from town center. Rooms are well maintained. Lighting good. Daily housekeeping. Windows open for fresh air flow, but rooms facing the main street will have some night noise. Air conditioning and heat seem to be adjusted by season. Bath area was fine except for high step into shower/bath. Large lobby with restaurant and bar area. Seasonal pool just behind. Parking options should be arranged prior to arrival.

Hello, Thank you for your review ! We’re delighted to hear that you appreciated our location, which is indeed a key asset that our guests value. We also take great pride in the cleanliness of our rooms, so we’re thrilled that you noticed this aspect during your stay. We’ve taken note of your feedback, and we want to assure you that improvements are planned to enhance the comfort of our guests. We look forward to welcoming you back soon and providing you with another enjoyable stay !

Good and bad

トリップアドバイザーの評価 4.0/5

R6262LEjacqueliner トリップアドバイザー認証口コミ

Very pleasant receptionist at check-in, our bags were stored then delivered to our room when it was ready. Our king suite had a spacious separate bedroom with a very well-designed wardrobe which included plenty of shelving, it hid the safe plus a huge shelf for a suitcase. The bathroom was disappointing; the curved wall separating it from the bedroom was built in glass bricks so as there is no natural daylight in this space it necessitated having lights on all the time, hence whoever was still in bed then had to be wide awake. The very deep bathtub was a bit of a shock but the rubber mat helped. Breakfast was good, plenty of choice. The bad side here was my interaction with the lady who appeared to be a supervisor (nobody wears name badges). I happened to spill a bit of coffee & when I called this lady to apologise & bring it to her attention, her reaction can only be described as downright rude. There was no smile or pleasantry, she just stormed in to the service room to get some cleaning stuff & I could hear her banging & throwing things around, even one of the other wait staff was a bit embarrassed by this lady’s attitude. My major complaint about the hotel is that out of the five nights we stayed, the (only) bar, in the foyer, was closed for private functions from 7pm to 10pm on two nights. One night I actually had to go down to reception after 10pm to complain about the noise I could hear from my open window. Considering the price you pay at this hotel it’s astounding that they don’t appear to have much respect for their guests. As a diamond Accor member, very disappointing.

Dear Mrs Robinson, Thank you for taking the time to share your experience. We are delighted that you have appreciated the welcome of our team, for us it is essential to welcome you properly and to contribute to the smooth running of your stay with us. We take note of your feedback regarding the bathroom and the interaction with our staff. We strive to offer a quality service, and will review the situation in order to improve our services. Regarding the bar being closed for private events, this is part of our space management, but we understand that it can be frustrating for our guests. We will work to better communicate and organize these changes in the future. We appreciate your constructive feedback and look forward to welcoming you back soon !

Perfect location

トリップアドバイザーの評価 4.0/5

braddockr トリップアドバイザー認証口コミ

This was a very good hotel. It was pleasant from the moment we walked in. The room was clean and neat. I would have appreciated more draw space but that is the only complaint I have. The food in the restaurant was good. I had breakfast there as well as dinner. Magical town.

Hello, Thank you for your kind feedback. We're delighted to hear that you enjoyed your stay with us and appreciated our location, cleanliness, and restaurant offerings. We also take note of your suggestion regarding additional drawer space and will consider it for future improvements. We hope to welcome you back soon ! Best regards,

Hot, hot, hot.

トリップアドバイザーの評価 2.0/5

DonSavannah_Georgia Couples - トリップアドバイザー認証口コミ

We were here the. Second week in September. The prior week had been quite cool and the AC was turned off and heat turned on. Our week was hot, the average temperature in our room was around 80 degrees. We were here three hot nights and they either refused or were unable to restore the AC. Not a good experience. That said the hotel was very nice, a good location. Very clean rooms. Good buffet breakfast. Minor issues, only one unused electrical outlet, no USB ports. The water temperature in the shower constantly changed. Could be at least four stars if they get the HVAC figured out.

Hello, Thank you for sharing your feedback. We apologize for the inconvenience you experienced with the temperature control in your room. Your comments about the HVAC system are noted, and we will address this issue to improve future stays. We're glad to hear that you found the hotel location, cleanliness, and breakfast to your liking. We appreciate your suggestions and hope to have the opportunity to provide you with a better experience in the future. Best regards,

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 458 件のレビュー 9.2/10 ロケーション
  • 586 件のレビュー 6.8/10 客室
  • 867 件のレビュー 9.2/10 サービス
  • 329 件のレビュー 9.4/10 朝食
  • 284 件のレビュー 6.1/10 快適さ
  • 238 件のレビュー 8.2/10 料理
  • 133 件のレビュー 6.4/10 清潔さ
  • 52 件のレビュー 7.5/10 バー＆飲料

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周辺の他の施設

エクサンプロバンスのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。