Grand Hôtel Roi René Aix-en-Provence Centre - MGallery Collection bintang 4

Catatan tamu Avis (Peringkat ALL) 4.6/5 1.401 ulasan

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24 boulevard du Roi René, 13100 AIX EN PROVENCE, Prancis

Deskripsi

Keistimewaan hotel

  • In the heart of Aix-en-Provence, with Green Key certification

  • Outdoor heated swimming pool from April to mid-October

  • Gastronomic restaurant and creative bar

  • A fitness room is available 24 hours a day

  • Fee-parking by reservation + MIGNET public fee-parking (Avenue Malesherbes)

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Lokasi hotel

Grand Hôtel Roi René Aix-en-Provence Centre - MGallery Collection

24 boulevard du Roi René
13100 AIX EN PROVENCE
Prancis

GPS:43.523922, 5.450275

Telepon
Fax +33 4 42 37 61 11

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service
Di dekat properti
  • Parkir

LA TABLE DU ROI

The La Table du Roi restaurant offers authentic and poetic Provençal cuisine. Depending on the season, choose to sit in the restaurant, on the terrace or in the winter garden.

Pesan

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Peringkat ALL  4.6/5  1.401 ulasan

Peringkat TripAdvisor  4.2/5  1.891 ulasan

Sertifikat keunggulan 2025

Pleasant hotel with good location.

Catatan Tripadvisor 4.0/5

347barbs Ulasan TripAdvisor tersertifikasi

Nice hotel with spacious rooms, beautiful breakfast buffet and good location. Stayed for two nights and found it good. Staff was pleasant. Carpet in room was very dirty Robes are old and worn with somewhat aged appearance. Did not appear fresh enough to wear. Also had a room on floor two facing the main Street and found it incredibly noisy during the night. Public areas are really lovely. Enjoyed my stay. Would recommend. Nice but not exceptional.

This is one of the worst hotels I’ve ever lodged in. The rooms were very worn, the carpet was filthy. Do not stay here!

Catatan Tripadvisor 1.0/5

gaveldog Couples - Ulasan TripAdvisor tersertifikasi

This is one of the worst hotels I’ve ever stayed in. The rooms need a complete overhaul. It is a tourist hotel with large groups. The food and service are weak. The carpets are filthy. The hotel ran out of napkins, hand towels and basic amenities that one would find at a Motel 6. This is not a 4star property. Save yourself do not stay at this property!

Dear Guest, Thank you for taking the time to share your feedback regarding your stay at the Grand Hôtel Roi René Aix-en-Provence Centre – MGallery Collection. We are truly sorry that your experience did not meet your expectations. Your comments are taken very seriously, and we regret the inconveniences you encountered, particularly regarding the condition of the rooms, the carpets, and the service. We would like to assure you that our hotel has launched an extensive renovation program, with more than half of our rooms already refurbished and redesigned along with our public areas, to provide our guests with the comfort and quality expected from a 4-star hotel. These works will significantly enhance the experience for all future visitors. We hope to have the opportunity to welcome you back once the renovations are completed and provide you with a fully satisfying stay. Kind regards, Elisabeth Mendes General Manager

Superb.

Catatan Tripadvisor 5.0/5

Meander30063967333 Ulasan TripAdvisor tersertifikasi

Excellent hotel on all levels. Friendly staff, great breakfast, elegant bar, beautiful room with ensuite bath and shower and separate toilet. High end toiletries and variety of useful beauty items I.e. nail file, q tips, cotton wool pads. Room fridge supplied with sparkling water and still. Big enough to store juice and our own drinks. Definitely would recommend.

Dear Guest, Thank you very much for taking the time to share such a detailed and positive review. We are delighted to read that you enjoyed every aspect of your stay — from the comfort of your room and the quality of our amenities, to the breakfast, bar, and the warm welcome from our team. Your kind recommendation means a great deal to us. We look forward to welcoming you back soon for another superb experience at the Grand Hôtel Roi René Aix-en-Provence Centre – MGallery Collection. Sincerely, Elisabeth Mendes General Manager

Abysmal Management

Catatan Tripadvisor 2.0/5

Peeya C Keluarga - Ulasan TripAdvisor tersertifikasi

My husband, young daughter and I have just returned from a week’s stay at this hotel in Aix. On the surface, it all appears very promising; great location, pool and restaurant on premises and mere minutes from the Musée Granet as well as an underground car park which may be booked in advance. Upon checking in after a short drive from MRS, we were told that the family room with a pool view we had booked on the Accor app didn’t exist at this hotel. Not an auspicious start but we were keen to get settled in as it was late in the evening. When we got to the room, we were greeted with a view of the roundabout behind the hotel and not quite the pool view advertised. The shower in the en suite bathroom didn’t drain properly and it was difficult to take one without flooding the bathroom. The next morning we brought this to the attention of the duty manager, Mehdi el Hamri, who agreed to move us to a pool side room but neglected to mention that instead of the king size bed we had booked we would now have a room with twin beds which would be pushed together. The mattresses weren’t zipped together which meant that the gap was evident and extremely uncomfortable for our little one. The room was clearly designed for two occupants, not three. The bathroom had a mouldy patch on the wooden sink unit that my husband and I both noticed when we first arrived but chose to ignore as, at that point, we simply wanted to get on with our holiday. We had plenty of activities and excursions booked so we chose to focus on those and ignore the growing list of shortcomings at the hotel. Housekeeping at this hotel is dubious at best. During the week we spent here, they forgot on several occasions to replenish the water unless asked, refill the almost empty bottle of hand soap, clear the used glasses and replace them. They also neglected to leave enough bath towels for the three of us on a daily basis. I had to call reception almost every evening after a day of sightseeing to replenish yet another item housekeeping had forgotten about. All small niggles and easily addressed but the fact that there was something every single day was annoying to say the least when it’s a hotel that claims to have four stars to its name. We had dinner twice in the restaurant and whilst the staff were lovely the menu was somewhat lacklustre and flavour free. At the pool, Simon deliberately ignored the two non French families when offering the poolside menu. We were one of them. When I brought this up with Mehdi he assured me he would have a word with Simon. The cherry on the cake was at check out earlier today. We were pulled to one side by the duty manager, Christine Duarte, who advised us we had damaged the room and would have to pay. When we enquired exactly what was supposed to have been damaged she showed us a photo of the damp patch in the bathroom that we had noticed upon arriving at the room. She told us she had been told by her manager Mehdi to charge us for the “damage” to the bathroom. I suspect the member of housekeeping staff we had complained about had chosen to blame the months old damp patch on us as retaliation for getting her into trouble with the duty manager for forgetting numerous items on a daily basis. What I cannot fathom is how they justified adding the cost of the so called “damage” to our bill without even discussing it with us once as acceptable protocol for an Accor hotel. They claimed to have called us twice in the room; we were in the room on the days they claimed to have tried calling us and we had passed by reception numerous times every day so their claims are dubious at best and outright lies at worst. Their decision, without any discussion with us, to add the cost of the “damage” to our bill was both fraudulent and offensive. Needless to say, they managed to put a dampener on our last day in Aix and we will not be returning. The room with the damp in the bathroom is 237; my advice would be to take photos of any defects you encounter upon checking in. Otherwise, you too might find yourself being accused of causing “damage” to the property and being billed for it. A special thank you to Victor & Lucie, the two bright sparks in this awful place. They were courteous, professional and everything the rest of the staff should aspire to be. This hotel has all the raw ingredients to be a favourite for those looking to explore Provence from a well located base in Aix. Unfortunately, the staff lack basic training and management are incapable of, well, managing. The attempt to blame us for something that is a lack of basic maintenance on their part is simply audaciously fraudulent and in my many years of travelling I have never once come across such shoddy behaviour. I have reached out to the GM Elisabeth Mendes. It will be interesting to see whether she chooses to respond or not.

Perfect

Catatan Tripadvisor 5.0/5

delagioventu Keluarga - Ulasan TripAdvisor tersertifikasi

Magnificent stay here. Valet service is wonderful. Rooms great. Lobby 5 stars and very close to the centre of Aix, absolutely perfect.

Dear, We sincerely thank you for your wonderful feedback following your stay at the Grand Hôtel Roi René Aix-en-Provence Centre – MGallery Collection. We are delighted that you enjoyed the comfort of our rooms, the quality of our valet service, our lobby, as well as our ideal location close to the city center of Aix. Your compliments are a true encouragement for all our teams who strive every day to make each stay a memorable one. We look forward to welcoming you again for another perfect stay in Provence. Elisabeth Mendes General Manager

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Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 584 ulasan 9.3/10 Lokasi
  • 726 ulasan 7/10 Kamar
  • 1.032 ulasan 9.2/10 Pelayanan
  • 5 ulasan 4.8/10 Internet
  • 421 ulasan 9.2/10 Sarapan
  • 339 ulasan 6.6/10 Kenyamanan
  • 279 ulasan 8.1/10 Makanan
  • 151 ulasan 5.9/10 Kebersihan

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Semua hotel kami di AIX EN PROVENCE

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.