メルキュールホテルハンブルクシティ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 2,408 件のレビュー

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Amsinckstr. 53, 20097 ハンブルク, ドイツ

説明

ホテルのその他の情報

  • 通りの向かい側には、ハリーポッター劇場があります。

  • 広々とした客室(24～44m²)をスーペリア、プリビレッジ、ジュニアスイートの客室タイプでご用意。

  • 十分な広さを確保した駐車場とガレージを備えたビジネスおよびご家族向けのホテル。

  • 新しいお仕事用のミーティング / イベントエリアは、最新の照明器具を完備し、想像力を刺激します。

  • 中心部に位置し、ハーフェンシティ、桟橋、市街、劇場など人気のスポットがそばにあります。

当ホテルの客室

ホテル所在地

メルキュールホテルハンブルクシティ

Amsinckstr. 53
20097 ハンブルク
ドイツ

GPS:53.545363, 10.0173

電話番号
ファックス +49 40 23638155

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

PIER - 1163

ビストロ PIER_1163 へようこそ。港が静かになる夜明け、まさに停泊地の雰囲気を味わうことができます。ハンブルクの伝統が国際的な一級品と出会い、新鮮で革新的なハンザ同盟の帆を上げました。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  2,408 件のレビュー

トリップアドバイザーの評価  4.0/5  1,058 件のレビュー

Emily at Mercure Hamburg City Hotel was incredibly serviceminded

トリップアドバイザーの評価 4.0/5

874emirab ビジネス - トリップアドバイザー認証口コミ

Emily at Mercure Hamburg City Hotel was incredibly helpful during my stay. With no taxis available due to a major event, she spent 40 minutes finding alternative transport options, even giving me an umbrella when walking was the last resort. Her dedication ensured I made my train on time—thank you, Emily!

Good located hotel in Hamburg

トリップアドバイザーの評価 5.0/5

Juan M Couples - トリップアドバイザー認証口コミ

This hotel was incredibly comfortable, with a great breakfast that had plenty of options. The location is convenient, making it easy to reach the city centre and other important points of the city. Overall, a pleasant stay and a nice experience that I would recommend to others.

Dear Juan M Carlos, thank you for sharing your positive feedback about your recent stay at Mercure Hotel Hamburg City. We are delighted to hear that you found our hotel comfortable and enjoyed our great breakfast selection. Our convenient location is indeed ideal for exploring the city. We appreciate your recommendation and look forward to welcoming you back in the future. Kind Regards from Hamburg, Emily Tiedge Front Office Manager

Decent hotel that has a mosquito problem

トリップアドバイザーの評価 2.0/5

groovology トリップアドバイザー認証口コミ

Booked this hotel based on pictures that show the rooms overlooking the water, when in fact 50% of the rooms overlook an apartment block and parking lot, including ours. The location is a bit out of the way, but a 20 minute walk puts you in the heart of Hamburg which is convenient enough. We chose this particular place because it did have parking available, and at a reasonable cost (25 euros a night). The breakfast was included with the room, and was pretty good. We enjoyed the nautical theme of the hotel, which is fitting enough given that Hamburg has such a great maritime history. The linens are all very nice, and there is a fridge in the room that is like a mini-shipping container, which was pretty neat. The downside is that the AC did not work in our room. The prior occupants had obviously kept the windows open and unfortunately let in some mosquitoes, who had quite a feast on me in particular, leaving me with 15 (count 'em 15!) bites. Apparently the German mozzies like the taste of American flesh. I mentioned it to the staff and they did some abatement, so the second night was fine although the AC still didn't work properly. They managed to remove the car parking charges from my room, but it definitely put a damper on our trip with so many bites causing distress for the rest of our trip. This is the primary reason why they are not worthy of a higher rating. Overall, this is a good hotel, with a nice bar and restaurant that serves good food, but I think next time around we would likely choose some place closer in. Had I known the standards of Hampton inns in Germany we would have stayed there as the one we stayed at in Kiel was excellent (see my other review). Another thing to keep in mind is that Hamburg is undergoing immense road work, so getting to this place was really a challenge, with lots of detours and odd routing... but thank goodness for Apple Maps that got us there without any issues.

Dear groovology, thank you for taking the time to share your feedback with us. We are delighted to hear that you appreciated the nautical theme of our hotel, along with the quality of our linens and the unique fridge in your room. It is wonderful to know that you found the breakfast enjoyable and that our bar and restaurant met your expectations. We sincerely apologize for the inconvenience you experienced with the air conditioning in your room and the mosquito issue. We take such matters seriously and have taken steps to address them promptly. I am glad to hear that our team was able to assist with the mosquito abatement, although we regret that it impacted your stay. Your feedback regarding the room view and the AC will be shared with our team for further improvement. We appreciate your understanding regarding the road work in Hamburg, and we regret any challenges it may have caused during your visit. Rest assured, we are continuously working to enhance our guests' experience. We hope that despite the issues faced, you were able to enjoy the essence of Hamburg. Should your travels bring you back to the area, we would be honored to have another opportunity to provide you with a more seamless and enjoyable stay. Until then, we wish you a nice time! Kind Regards from Hamburg, Emily Tiedge Front Office Manager

Not what I expected

トリップアドバイザーの評価 2.0/5

ferribeiro82 Couples - トリップアドバイザー認証口コミ

Very average. Not worth the price in my opinion. Location is ok. Industrial area with no many places to eat or go on evenings. I personally needed a taxi in and out a couple of times a day. Pictures on website shows rooms with kettle. Ours didn’t. We asked but none were provided. Aircon don’t really do much. Temp is pre set and you cannot make it cooler if want. I have struggled with the heat in the room. Breakfast is not the best but ok. Rude attendant on breakfast room and bar. She’s not polite and shouts when you ask a question. Would I go back? I don’t think so. Food good on the restaurant!

Dear ferribeiro82, thank you for taking the time to share your feedback with us. We are disappointed to hear that your experience at Mercure Hotel Hamburg City did not meet your expectations. We sincerely apologize for the inconvenience you faced regarding the amenities in your room. Our team strives to ensure that all our guests have a comfortable stay, and we regret that we fell short in this instance. Your comments regarding the air conditioning and kettle availability have been duly noted for further review. Furthermore, we are disheartened to learn about the service concerns you raised. Providing exceptional customer service is a top priority for us, and we will address this matter internally to ensure that all our guests are treated with the utmost respect and professionalism. Your feedback regarding the breakfast quality will also be shared with our culinary team for improvement. We appreciate your feedback as it helps us to identify areas for enhancement. Should your travels bring you back to Hamburg, we would be grateful for the opportunity to provide you with a more enjoyable stay. Kind Regards from Hamburg, Emily Tiedge Front Office Manager

Mercure Stay

トリップアドバイザーの評価 4.0/5

Saniya N トリップアドバイザー認証口コミ

We stayed at the Mercure hotel for 2 nights. They have good and decently spacious rooms! The staff are helpful and try their best to support the guest. Overall I would rate their service amazing! The Sauna is a good addition to the service at Mercure hotel. I would really like to thank the staff at the reception who were able to help despite the language barrier :)

Dear Saniyan, thank you for choosing Mercure Hotel Hamburg City for your recent stay. We are delighted to hear that you found our rooms spacious and our staff helpful. It is wonderful to know that you enjoyed our sauna facilities. Your kind words about our service are truly appreciated. Our team at the reception is dedicated to assisting all guests to the best of their abilities. We look forward to welcoming you back soon! Kind Regards from Hamburg, Emily Tiedge Front Office Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 1,741 件のレビュー 7.3/10 客室
  • 1,570 件のレビュー 8.2/10 サービス
  • 21 件のレビュー 7.6/10 インターネット
  • 1,267 件のレビュー 8.4/10 朝食
  • 848 件のレビュー 5.5/10 快適さ
  • 735 件のレビュー 7.7/10 清潔さ
  • 424 件のレビュー 2.9/10 お値打ち度

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