Sofitel Mauritius L'Impérial Resort & Spa 5 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 1 554

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Sofitel Mauritius L'Impérial Resort & Spa - Image 4
Wolmar, 90517 FLIC EN FLAC, Mauritius

Opis

O hotelu

  • Beachfront resort on the famous west coast with Magnifique sunsets

  • Award-winning spa offering a variety of beauty, wellness and spa treatments

  • Kids' Club for children from 4 to 12 years old featuring its own swimming pool

  • Complimentary WIFI throughout the resort

  • Close to lots of offsite activities, quad biking and golfing

Nasze pokoje

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Lokalizacja hotelu

Sofitel Mauritius L'Impérial Resort & Spa

Wolmar
90517 FLIC EN FLAC
Mauritius

Pozycja GPS:-20.31175, 57.36775

Telefon
Faks +230 453 8320

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.5/5  Liczba opinii: 1 554

Ocena TripAdvisor  4.5/5  Liczba opinii: 4 456

Certyfikat Doskonałości 2025

Outstanding hotel and staff

Ocena na stronie TripAdvisor 5.0/5

Linda B Opinia zatwierdzona w TripAdvisor

A truly five star hotel. All staff are outstanding and do everything to ensure a perfect stay. Relchalata in breakfast is so very kind and wants guests to be happy. She makes excellent omelettes too.

Dear Madam, Thank you so much for your wonderful feedback. We are delighted to hear that you enjoyed your stay and that our team — especially Rekha — helped make it memorable. We truly appreciate your kind words and hope to welcome you back again. Warm regards, Paulette Tang PA to General Manager

Ocena klientów 5.0/5

Wojciech M. C. Pary - Opinie potwierdzone ALL

Bardzo przestronne pokoje z super wygodnymi łóżkami. Większość z widokiem na ocean. Wieczorne atrakcje (koncerty na plaży, kolacje tematyczne). Bardzo uprzejma obsługa. Wieczorny serwis wymiany ręczników. Super śniadania z dużym wyborem potraw zarówno europejskich, jak i lokalnych. 3 baseny (dla rodzin, dzieci oraz dorosłych) z barem przy basenie dla dorosłych. Leżaki i łóżka na prywatnej plaży. Darmowy codzienny snorkling oraz darmowa wypożyczalnia paddle board, desek windsurfingowych oraz innego sprzętu do pływania . Siłownia, sauna oraz spa. Darmowy parking. Bardzo blisko do Flic en Flac. przystanek Taxi przed hotelem. Autobusy lokalny w odległości 5 minut na piechotę.

Dear Mrs C., Thank you for taking the time to share your positive experience at Sofitel Mauritius L'Impérial Resort & Spa. We are delighted to learn that you enjoyed a very enjoyable stay. We appreciate your feedback regarding our facilities and our location being convenient for exploring Flic en Flac is also appreciated. We strive to maintain high standards and your comments encourage us to continue delivering exceptional experiences to our guests. We appreciate your sharing your experience, and we look forward to the pleasure of welcoming you back to the L’Imperial. Sincerely, Paulette Tang Personal Assistant to General Manager

Ocena klientów 5.0/5

Joanna R. Rodziny - Opinie potwierdzone ALL

Super przyjemny hotel , profesjonalna obsługa , mnóstwo atrakcji

Dear Mrs R., Thank you for your kind words regarding your recent stay at Sofitel Mauritius L'Impérial Resort & Spa. We are delighted to hear that you enjoyed our professional service and the multitude of attractions we offer. We look forward to welcoming you back for another memorable experience. Best Regards, Paulette TANG Personal Assistant to General Manager

Ocena klientów 4.5/5

Katarzyna M. Pary - Opinie potwierdzone ALL

Pobyt zaliczam do bardzo udanych. Hotel ładnie położony przy plaży, mnóstwo zieleni i atrakcji do spędzania czasu. Załoga bardzo pomocna i miła. Polecam.

Dear Mrs M., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the beautiful location, lush surroundings, and the hospitality of our team. Your recommendation is truly appreciated. We appreciate your sharing your experience, and we look forward to the pleasure of welcoming you back to the L’Imperial. Sincerely, Paulette Tang Personal Assistant to General Manager

Very dissapointing resort

Ocena na stronie TripAdvisor 2.0/5

Sameer P Opinia zatwierdzona w TripAdvisor

The only positive element of my stay was the politeness of the hotel staff. Unfortunately, that courtesy did nothing to compensate for an experience that fell shockingly short of even basic 5-star standards. 1. Zero assistance on arrival. My wife and I reached the hotel around 8:30 pm. There was no one at the entrance. I had to walk nearly 30 metres to the lobby to request help while my wife stood outside alone for more than five minutes before anyone bothered to assist. 2. Reception had no clue about my reservation. Both the receptionist and another lobby staff member appeared completely confused when I gave them my name. They behaved as though my reservation did not exist until I showed them my confirmed booking on the ALL Accor App. 3. Pointless paperwork despite online check-in. I had already checked in online, and all my details were available through the Accor system. I was still asked to fill out forms manually. Only after I insisted did they agree that a signature was sufficient—exactly what should have happened in the first place. 4. Incorrect and dismissive handling of reward points. When I requested to settle my stay using my Reward Points, I was told—incorrectly and rather rudely—that I should have made the booking “accordingly.” As a long-time Accor Gold member, I have never faced such an obstacle anywhere in the world. Only after wasting over 10 minutes did the hotel “agree” to apply my points. 5. Unacceptable 20-minute check-in. After a long international flight and a long taxi ride, being subjected to a 20+ minute check-in—after having completed online check-in—is simply unacceptable. 6. No welcome drink. Room upgrades are subject to availability, but a welcome drink for Gold members is standard. It was not offered. 7. No dining options. We were told only the main restaurant was open and that the choice was either the buffet or room service. A resort of this category should never restrict guests to a buffet when they want something light or à la carte. 8. Forced buffet again the next day. On Sunday, again, the only option was the buffet. A purported 5-star resort unable to offer even a single à la carte dining option is astonishing. 9. Late check-out request ignored. I requested a late check-out at the time of check-in and asked them to note it in the system. I was told to check again on my departure day. On the morning of departure, I was simply told it was “not possible” and that I must leave at the standard time. No effort, no courtesy, no flexibility. In summary: For a resort charging nearly €500 per night, the service, competence, and overall experience were far below even basic expectations. This stay was deeply disappointing and nowhere near the standard promised by a 5-star Accor property.

Dear Sir, Thank you for taking the time to provide your feedback following your stay at Sofitel Mauritius L'Impérial Resort & Spa. We appreciate your kind words about our staff’s politeness, however, we are truly sorry to learn that several aspects of your experience did not meet your expectations. We investigated thoroughly your assumptions and would like to apologize for the lack of assistance upon your arrival and the confusion regarding your reservation. We understand how frustrating the check-in process must have been, particularly after a long journey. We shall ensure that your comments regarding the online check-in experience and the handling of reward points are addressed with our team. As evidenced by camera footage and records, welcome drinks were duly served. Regarding the late check-out request which is upon availability, we understand your disappointment but since hotel was fully booked, we regretfully had to decline your request Your feedback is invaluable, and it will be used to enhance our services moving forward. Best Regards, Paulette TANG Personal Assistant to General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 412 Liczba opinii 8.8/10 Lokalizacja
  • 738 Liczba opinii 7.4/10 Pokój
  • 1 156 Liczba opinii 8.4/10 Obsługa
  • 12 Liczba opinii 5/10 Internet
  • 392 Liczba opinii 7.4/10 Klimat
  • 256 Liczba opinii 5.4/10 Czystość
  • 164 Liczba opinii 8.1/10 Śniadanie
  • 71 Liczba opinii 6.9/10 Napoje

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Zobacz hotel

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.