Sofitel Mauritius L'Impérial Resort & Spa 5 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 1 560

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Wolmar, 90517 FLIC EN FLAC, Mauritius

Opis

O hotelu

  • Beachfront resort on the famous west coast with Magnifique sunsets

  • Award-winning spa offering a variety of beauty, wellness and spa treatments

  • Kids' Club for children from 4 to 12 years old featuring its own swimming pool

  • Complimentary WIFI throughout the resort

  • Close to lots of offsite activities, quad biking and golfing

Nasze pokoje

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Lokalizacja hotelu

Sofitel Mauritius L'Impérial Resort & Spa

Wolmar
90517 FLIC EN FLAC
Mauritius

Pozycja GPS:-20.31175, 57.36775

Telefon
Faks +230 453 8320

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.5/5  Liczba opinii: 1 560

Ocena TripAdvisor  4.5/5  Liczba opinii: 4 463

Certyfikat Doskonałości 2025

Bad experience

Ocena na stronie TripAdvisor 2.0/5

Shayna D Opinia zatwierdzona w TripAdvisor

I guess I got the worst room in the whole hotel. On arrival I waited for someone from the hotel come take our luggage, after 10 minutes of wait I carried all my luggages as well as those of my son inside. Now the hotel room, no toiletries. I had to ask for soap, slippers. They clean the room at 3, towels were removed but not replaced. I asked for towels they said someone will deliver, but it never came. No more tea or coffee on the second day, On second night I wanted to watch a movie on the TV, to my surprise TV not working 😢.

Dear Valued Guest, Thank you for sharing your experience. We are truly sorry that your stay did not meet expectations and for the inconveniences you encountered, from the arrival to the room service issues. This is not the level of service we strive to provide, and your feedback has been shared with the team for immediate improvement. Please accept our apologies for the mishaps. Kindest regards Paulette Tang PA to General Manager

Exceptional service that made our family feel at home

Ocena na stronie TripAdvisor 5.0/5

Ayman K Opinia zatwierdzona w TripAdvisor

We recently stayed at Sofitel Mauritius L’Impérial Resort & Spa and had a truly wonderful experience from start to finish. The resort itself is beautiful, well maintained, and perfectly located, but what really made our stay exceptional was the people. A very special thank you to Vanish from Guest Services, professional, warm, and genuinely helpful. Nothing was ever too much trouble, and his support made our stay seamless and stress-free. We also want to extend a huge thank you to Veen and the poolside service team. They went above and beyond, especially with our children. Vin was incredibly thoughtful. The level of care made a big difference for our family and allowed us to truly relax. The poolside service was excellent, attentive without being intrusive, and consistently friendly. The team made our children feel welcome and looked after, which says a lot. Overall, this was a 5-star experience in every sense. We left feeling genuinely looked after and would absolutely return. Highly recommended for families and anyone who values great service.

Dear Valued Guest, Thank you very much for taking the time to share such a kind and detailed review. We are truly delighted to know that you had a wonderful stay with us. Your special mentions of Vanish, Veen and the poolside service team will be shared with them—they will be thrilled to know they made such a positive impact on your family’s experience. It was a pleasure to have you as our guests, and we sincerely hope to welcome you and your family back to Sofitel Mauritius L’Impérial Resort & Spa in the near future. We take this opportunity to wish you all the very best for a wonderful 2026! Warm regards Paulette Tang PA to General Manager

A tropical paradise

Ocena na stronie TripAdvisor 5.0/5

Plane_Talking_Travel Opinia zatwierdzona w TripAdvisor

We got off to a poor start with some items in the room not working and some advertised features not there. We had to make several phone calls to reception and at one point had four members of staff in the room fixing and sorting things out…. the last thing we wanted after a very long travel day. However, after a good nights sleep and things fixed and in place, we ended up absolutely loving this place. The room had recently been refreshed and was bright, clean and spacious. The bed was super comfy and the bedding soft and luxurious. Excellent shower and separate bath with high-end toiletries. The various housekeeping staff were lovely, especially the guy who restocked the teas and coffees. You’re given a couple of reusable water bottles to start with then you top them up using the filtered water stations dotted around the resort. An excellent feature. The tropical beach and lush grounds are well looked after by the many ground staff and we were treated to some perfect sunsets from our patio where we also enjoyed watching the local wildlife from. The breakfast and evening buffets gave a good variety and there’s always plenty of staff on hand. It’s not the most polished of 5* resorts but more than makes up for it with its feeling of stepping back in time to a more leisurely and relaxed way of life. This was only a short stay but we’re looking forward to having a longer holiday there next summer. Can’t wait!

Dear Valued Guest, Thank you very much for your thoughtful review. We sincerely apologise for the issues you encountered upon arrival and appreciate your patience while our team resolved them. We are delighted to learn that, once everything was in place, you were able to fully enjoy your stay due to the dedicated service from our staff. It is rewarding to know that the atmosphere and experience made your stay memorable, and we are truly honoured that you’re already planning to return next summer. We take this opportunity to wish you a wonderful Christmas and a New Year filled with happiness! Warm regards, Paulette Tang PA to General Manager

Outstanding hotel and staff

Ocena na stronie TripAdvisor 5.0/5

Linda B Opinia zatwierdzona w TripAdvisor

A truly five star hotel. All staff are outstanding and do everything to ensure a perfect stay. Relchalata in breakfast is so very kind and wants guests to be happy. She makes excellent omelettes too.

Dear Madam, Thank you so much for your wonderful feedback. We are delighted to hear that you enjoyed your stay and that our team — especially Rekha — helped make it memorable. We truly appreciate your kind words and hope to welcome you back again. Warm regards, Paulette Tang PA to General Manager

Ocena klientów 5.0/5

Wojciech M. C. Pary - Opinie potwierdzone ALL

Bardzo przestronne pokoje z super wygodnymi łóżkami. Większość z widokiem na ocean. Wieczorne atrakcje (koncerty na plaży, kolacje tematyczne). Bardzo uprzejma obsługa. Wieczorny serwis wymiany ręczników. Super śniadania z dużym wyborem potraw zarówno europejskich, jak i lokalnych. 3 baseny (dla rodzin, dzieci oraz dorosłych) z barem przy basenie dla dorosłych. Leżaki i łóżka na prywatnej plaży. Darmowy codzienny snorkling oraz darmowa wypożyczalnia paddle board, desek windsurfingowych oraz innego sprzętu do pływania . Siłownia, sauna oraz spa. Darmowy parking. Bardzo blisko do Flic en Flac. przystanek Taxi przed hotelem. Autobusy lokalny w odległości 5 minut na piechotę.

Dear Mrs C., Thank you for taking the time to share your positive experience at Sofitel Mauritius L'Impérial Resort & Spa. We are delighted to learn that you enjoyed a very enjoyable stay. We appreciate your feedback regarding our facilities and our location being convenient for exploring Flic en Flac is also appreciated. We strive to maintain high standards and your comments encourage us to continue delivering exceptional experiences to our guests. We appreciate your sharing your experience, and we look forward to the pleasure of welcoming you back to the L’Imperial. Sincerely, Paulette Tang Personal Assistant to General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 414 Liczba opinii 8.8/10 Lokalizacja
  • 741 Liczba opinii 7.4/10 Pokój
  • 1 161 Liczba opinii 8.2/10 Obsługa
  • 8 Liczba opinii 6.2/10 Internet
  • 263 Liczba opinii 5.2/10 Czystość
  • 173 Liczba opinii 7.8/10 Śniadanie
  • 71 Liczba opinii 6.9/10 Napoje

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