Mercure Lille Marcq Baroeul

Poor poor service Having booked this hotel via Booking.com in September for three couples on October 2023. I was cancelled by them a month later. It appears and the explanation is they are a World Cup hotel and us little people and fans just have to put up with it! Looks like profiteering and self interest Poor poor do not book this hotel - they do not respect their guests or care.

Basil Fawlty is alive and well and works here. Nice outdoor space for meals however it was pouring down with rain and many customers were getting wet yet Management did not allow the indoor restaurant and bar to be used so we got cold and wet. The next evening, the indoor bar and restaurant were open but the beer available outside was not available inside. Breakfast slightly chaotic and no black/breakfast tea available.

Room wasn’t ready at noon as advertised but we had a nice cup of coffee while waited, would have been nice if it had been free ! Room was large and very comfortable. The bathroom was off a small hall. For the Brits, CNN and France 24 are the English news channels. Really comfortable bed, nice shower and tea tray. Bit weird that they made us ring 3 times for an extra pillow. The first housekeeper came and told us (in French) that we had 4 pillows and that was enough! Unfortunately we only had 3 to start with. Travel to Lille is a short walk to the tram station and 5€ each. The restaurant was good for dinner but not as good as the Best Western (a star lower) we stayed in the night before. Average choice but well cooked and presented. Breakfast was a good choice. Overall a good choice for access to Lille.

We have been staying in this hotel many times over the years but not since Covid. They used the closure time to completely renovate the bar, restaurant and front desk area. It looks very stylish, urban chic now. There was a bit of confusion with our Accor booking but it was very kindly resolved for us by Lea for which we were very grateful. As usual great customer service in this hotel. They are very polite and welcoming. We ate in the restaurant for the second night. Onion soup was excellent so was my husband steak and my fish. Portions are small so you have adequate amount of food between two dishes. Wine is excellent. As a Gold member I was surprised I could only have one drink, they used to give us 2 but never mind. Privilege rooms are spacious, towels fluffy, bathrobes and slippers crisp and always there. Bed is very large and comfortable. They have added Nuxe soaps, body lotion and conditioner in pump containers - such a pleasure to us as opposed to standard Mercure toiletries and better for the environment. I always recommend this hotel and free and secure parking is a big plus.

This is a little off the beaten path. We chose it because it had a large parking lot. The room was really large and clean. It was the perfect choice for us. We didn't see many others at the hotel. It was quiet and safe.